101 comments found.
Hey! Please answer my ticket #999228081
Hi manrulz341,
Our support team will check and reply your ticket today as we do not work on weekend.
Thanks,
ThemeZaa
Hey, can you please reply to the ticket as I responded in it and need to fix the double click issue on mobile
Hi whats the best app you recommend to use or reviews for the theme?
Hi empireart,
You can use Loox or Judgeme Shopify application for product reviews.
For any further queries please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi Can you please also answer my Ticket #999228054?? Its Urgent .
Hi empireart,
It is already replied 2 hours ago.
Thanks,
ThemeZaa
Thank you ! I also sent a reply please check when you have a moment
Hi empireart,
Our support team will check and reply your ticket today as we do not work on weekend.
Thanks,
ThemeZaa
Hi you recently updated the theme. We have the ‘Fashion’ demo installed but what do we exactly update and how?
Hi empireart,
Please refer this article – https://hongoshopify.themezaa.com/documentation/upgrade-theme/ if you want to upgrade your theme to latest version of Hongo 1.5
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Thank you . Can you please also answer my Ticket #999228054?? Its Urgent .
Hi empireart,
It is already replied 2 hours ago.
Thanks,
ThemeZaa
I bought this theme but I cannot seem to get all the demo content uploaded and webpage looking exactly how you marketed the theme. Can you help with that?
Hi Richortiz,
You can simply install the demo specific theme zip file to have all settings as per that demo and then you will need to add products, pages, collections, menu and assign those in settings as per your website need. You can please check this article – https://hongoshopify.themezaa.com/documentation/import-data/?category=93
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Pre-Purchase Questions btw theme looks amazing!
1) Can you enable AJAX to scroll back to the top when user selects filter option currently the customer has to scroll back up if filter list is long?
2) On The cart slideout you have 3 buttons (Note | Shipping | Gift ) – can we enable Discount?
3) Is it possible to include tag for PRE-ORDER – you include on catgory page card label for (NEW | SALE | SOLD OUT) but not pre-order can you include this in update?
4) On cart slideout at the top when you add more than 1 product the title still says 4 product, 5 product, can you change this dynamically to 4 product’s, 5 product’s.
5) On category page you have 2 column, 3 and 4 can you add (5 Column) option
6) just a heads up on mobile demos, the menu at bottom search button is broken on all demos it not open search this needs to be fixed 
7) Is it possible to include some more blog templates and is it possible to include products linked in a blog post so we can tag / link a product in the blog post?
Hello Ghost666,
Please read our answers / comments below.
1) Yes we have added this in our feedback list for future theme update.
2) Actually discount do not apply and work from cart page as per Shopify default, so we do not have any plan to add Discount tab in cart slideout at the moment.
3) We have added this in our feedback list for future theme update.
4) Yes we will correct this in next theme update.
5) 5 columns do not look good and also do not work properly in responsive structure with all different product card styles, so we do not have plan to add this at the moment.
6) Yes we will correct this in next theme update.
7) Unfortunately we cannot contolr Shopify editor for blog post content insertion. But you can add text / image and link them to your desired product as needed.
Thanks,
ThemeZaa
thanks for the feedback, also it would be awesome to see roadmap of current things in the future on what things you are working on it helps many people see that you have features and fixes planned I will be buying this theme
Yes thank you and our team will take care of above feedback at the earliest.
Hi Ghost666,
We have completed and released #1, 3, 4 and 6 points from above list in our today’s update of Hongo 1.5
Thanks,
ThemeZaa
Wow thank you!!!!!! Amazing work
And thank you Ghost666
ThemeZaa
it’s been close to 2 months and still no theme update to fix these issues
Hi Ghost666,
We are going to add 2 more demos in this update, so it will take us some time but we have a plan to release next theme update most probably early next month.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hi Ghost666,
For your information, we have already completed and released #1, 3, 4 and 6 points from above list in our Hongo 1.5
Thanks,
ThemeZaa
6 still doesn’t work on your demo or our site. the search box when clicking the link in the mobile bottom menu on mobile it does not open the search
In our demo site, we have checked search feature from bottom fixed section in mobile and it is working fine. Can you please create a support ticket and provide more details in case if it is not working for you, so our support team can check it and guide you as needed.
Thanks,
ThemeZaa
Pre-Purchase question: Does your theme have a branded directory like this: https://umino-demo.myshopify.com/pages/brands
Hi BookWise,
Unfortunately that brand listing page is not available in Hongo at the moment but it is in our to-do list for future theme update.
Thanks,
ThemeZaa
Hi BookWise,
We have added brand listing feature in just released Hongo 1.5 version. You can please check demo of brands page here – https://hongotheme.myshopify.com/pages/brands
Thanks,
ThemeZaa
Hi,
I’m using the Grocery Store theme and I can’t see the top bar above the header, I mean is visible on the left sidebar controls area (in the composer) but doesn’t show on the page in the editor/composer. I want to enable it and it seems is there (I can see the content of the template one the default one).
Nothing is hidden but even on your demo is not visible there only on other “themes” but not on the “Grocery” one and I need that top bar visible so I can use the language select and other stuff there. How can we enable it?
Thank you
The Support Ticket No is #999227822
Hi NezoGlobal,
We can see your support ticket is replied already.
Thanks,
ThemeZaa
i cant import the same SHOPIFY DEMO TO MY WEBSITE , I need Help or Refund
Hi wedev,
You can please check below articles for theme installation (with your selected demo theme zip package settings / sections) and other store pages demo content.
https://hongoshopify.themezaa.com/documentation/install-theme-guide/ https://hongoshopify.themezaa.com/documentation/import-data/For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
This theme only supports the shopify product reviews app however the shopify reviews app is no longer available to install! I contacted Shopify and they notified me that the app has been taken down and its only available to customers who already had it installed meaning since I didn’t already have it, its no longer available for me to download. So can you give recommendation of which app this theme supports please because its no longer possible to install Shopify’s app review app.
Hi Ofimile,
Yes you can use any other product review app and that should work fine if that do not overwrite Shopify and theme core feature. You can please check and try this app – https://apps.shopify.com/loox
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello, I would like to add Loox reviews to my collection list and product pages. However, when I check the “show product ratings” option in the collection list, I see that it only works with the “product reviews by Shopify” app. Unfortunately, this app is no longer available for download. What can I do to make it work with Loox?
Hello jascheilen,
There may be temporary down issue for product review app at the end of Shopify, if required you can contact their support to know more about the status.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
One more question. Commented on wrong theme by mistake.
How can I change items shown in feature product tabs and offer collections to show as slider instead of grid?
Hi arunjitoberoi,
We have replied your query in Hongo WooCommerce theme section.
Thanks,
ThemeZaa
Pre sale question:
I want to change related products at the bottom on product page on mobile to carousel. Is that possible?
Edit: One more question, I wanted to show small wishlist icon next to product name in categories page will that also be possible?
Hi arunjitoberoi,
Yes related products is already a carousel, you can please check here – https://hongotheme.myshopify.com/collections/men/products/abstract-shirt
Wishlist icon is visible in product card as per the style selected, you may need to customise the code to make it visible next to product title.
Thanks,
ThemeZaa
Is German translation included?
Hi fkall,
You can translate theme strings to any language as per this article – https://hongoshopify.themezaa.com/documentation/translate-theme/?category=101
Thanks,
ThemeZaa
In the cart how do we change the button to be ‘proceed to checkout’ not ‘process to checkout’ (as thats not correct English). Thanks.
I found this in the language file under sections – perhaps should be under cart.
Hi mhfurn,
Yes we will change that button text to – Proceed to checkout in the next update.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
Hello, is it possible to add custom labels / images on product images? Like the same as the New or Sale labels. Also an option to perhaps use a custom transaparnt image? If not can this be added as a feature? Thanks
Hi mhfurn,
There is no option to add custom labels / images other than New, Sale and Sold Out.
You can please consult your Shopify developer or our theme customisation service team here – https://www.themezaa.com/theme-customization/ for this custom requirement.
For any further queries or issues please create a support ticket here: http://www.themezaa.com/support/
Thanks,
ThemeZaa
in your cover and in your page are the price in 27 usd ? but in the payment gateway there is a price of $39 , what is the real price ?
Hi IvanTienwi,
It was under Envato offer campaign till yesterday for $27, but now the price is increased to $49 instead of $39.
Thanks,
ThemeZaa
yes, i bought yesterday
Okay and thank you.
ThemeZaa
hello in your cover and in your landing page are the price in 27 usd ? but in the payment gateway there is a price of 39
Hi obicua2012,
It was under Envato offer campaign till yesterday for $27, but now the price is increased to $49 instead of $39.
Thanks,
ThemeZaa
Hello! I noticed that there are a block called “recently bought” in your demo store. Do I need to install any app to use this section?
Hi rileytsai1,
We believe you are referring to the product popup from left-bottom. If yes then it is a section in general setting and there you have the configuration to add multiple products and theme will display any one random product from those added products.
Thanks,
ThemeZaa
Oh I see. Thanks for your kind reply!
Hello Team,
We have created 5 market. But the prices shown on our storefront it didn’t match for what prices we wanted for it for some of the market. Please do the needful
also, attached image of product page view. we have to hide the section which we have marked in red box. So please guide how can we?
Waiting for your prompt reply.
And, how support link will work? We have stuck on 3rd stage of submitting the support.
Hi,
Please refer this article – https://hongoshopify.themezaa.com/documentation/free-support/ to create support ticket and provide store details and explain your query there, so our support team can check it and guide you as needed.
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