83 comments found.
Hi, this theme have different language? italian? or just english..
Why are you not updating the theme, Shopify have a lot of update and this theme is outdated.
i uploaded theme and it is showing blank screen
Hello! The installed theme skin should have the same layout as the live demo, as described in the included documentation. Please, create a ticket at https://zemez.ticksy.com/submit/#100016610 if you have any questions or concerns – our Support Team will be glad to help you. Best Regards
Your guys support is really slow and not really cooperative. Even you guys didn’t bother reply back since 3 days.
Dear Customer,
Take our apologies for the delayed reply.
Kindly note that technical support for the templates is provided via the tickets system. If you need any assistance or in case you have any questions, please, submit a ticket at https://zemez.ticksy.com/ and our team will assist you promptly.
Thank you!
Best regards, Zemez Team
How i can add custom button on product page?
Dear Customer,
Thank you for choosing a Zemez template for your website!
We provide 6 months of free technical support for the template via the tickets system. Kindly submit a ticket to contact our technical support team – https://zemez.ticksy.com/ – and we will gladly provide you with all the needed instructions.
Best regards, Zemez Team
How i can add custom button on product page?
Dear Customer,
Thank you for choosing a Zemez template for your website!
We provide 6 months of free technical support for the template via the tickets system. Kindly submit a ticket to contact our technical support team – https://zemez.ticksy.com/ – and we will gladly provide you with all the needed instructions.
Best regards, Zemez Team
Hi, Ive just purchased this theme and need some support. Where would I open a ticket?
Hi! You can submit a ticket here https://zemez.ticksy.com/submit/#100016610. We will be happy to help you 
You are still saying you are giving Lifetime partner access to Ecomposer, then why ecomposer is saying 6 months, if it is 6 months they why didn’t you updated your theme description. you are making user fool for getting better sell. Its wrong man. You should change your theme description otherwise your theme will be reported. Mind it.
Dear valued customer,
Thank you for bringing this matter to our attention. We sincerely apologize for any confusion caused by the discrepancy in the information regarding the access duration for Ecomposer on our product page.
We understand your concerns and would like to clarify the situation. We have recently made an update to our theme description, clearly stating that the access to Ecomposer is now provided for a period of 6 months. We apologize for any inconvenience caused by the outdated information.
Please rest assured that we have taken immediate action to rectify the situation, ensuring that the accurate details are now reflected on our product page. Our intention has always been to provide transparent and reliable information to our customers.
We greatly appreciate your feedback and the opportunity to address this issue. If you have any further questions or require any assistance, please do not hesitate to reach out to our customer support team. We are committed to providing the best possible experience for our customers, and we appreciate your understanding in this matter.
Thank you for your understanding and support.
Best regards, Zemez Team
Please give me a refund, this theme is not as described and very difficult to use, I want a refund and buy another theme
Our primary goal is to make our customers happy. We provide a template package with more than 100 different themes inside on the most popular topics: https://preview.themeforest.net/item/roxxe-responsive-multipurpose-shopify-theme/full_screen_preview/26554507, each having a few header and footer layouts alongside with many useful homepage, collection, product and custom pages sections and features for just $69! The default theme skin is located directly in the template package and the rest of theme skins can be downloaded from the MULTISTORE_SKINS_download_here.txt file. Each theme skin package consists of a theme zip file and the sources folder with demo images, products and a Figma file for designers. If you have any questions or concerns, we will be glad to check them and help you through our support channel – https://zemez.ticksy.com/submit/#100016610. Unfortunately, we have not received any ticket from you. Please feel free to contact us, we are always happy to help! Best Regards, Zemez Team
I have uploaded the theme by zip file theme-841_1 to shopify, but it is very ugly and not like the themes I have seen from Roxxe before, please help me
Thank you for your question!
The template consists of more than 100 theme skins you can preview at https://preview.themeforest.net/item/roxxe-responsive-multipurpose-shopify-theme/full_screen_preview/26554507.
If you do not want to use the default Korean cosmetics skin theme-841_1, the MULTISTORE_SKINS_download_here.txt file includes the links to the rest of theme skins. Each theme skin package consists of a theme zip file and the sources folder with demo images, products and a Figma file for designers. So after downloading the needed skin’s package archive, you should unzip it and upload the skin archive inside to Shopify.
Do not hesitate to contact us through https://zemez.ticksy.com/submit/#100016610 if you have any questions, we are always ready to help!
Best Regards, Zemez Team
You guys also mentioned that after buying theme, customer will get EComposer paid license but i didn’t get with my theme.
Exclusively for Roxxe users, you can get EComposer – Theme Partner Plan for 6 months absolutely for FREE and start making unique, high-converting store pages today. In order to get the Standard Plan for Free, it is enough to install EComposer and once you’ve accessed its dashboard, open the live chat to request an upgrade to the Theme Partner Plan with the message “Theme name + EComposer”. To verify your theme purchase, EComposer representatives will need the purchase code of your theme. Rest assured that your purchase code information will be kept confidential, as EComposer strictly complies with regulations on customer data safety and security. Do not hesitate to contact us through https://zemez.ticksy.com/submit/#100016610 if you have any questions! Best regards, Zemez Team
you guys have mentioned slider available in your theme but i didn’t find it. I have installed travel agency 2 template.
In order to add a slider, you should open the theme customizer, press on Add section and select Slideshow from it (you can start typing the name to find it quickly). If you still have any questions or concerns, please, contact us through https://zemez.ticksy.com/submit/#100016610 – we will be glad to help you. Best regards, Zemez Team
When I install the template, there isn’t fully installed because demo data isn’t imported. why it is ?
Hello! The theme layout can be applied to any store with any amount of data (empty or an existing store with products and other data). Demo sample data is included in the sources folder of each theme skin if you are not going to use your own data. Should you have any questions, feel free to contact us through https://zemez.ticksy.com/submit/#100016610 – we are always ready to help. Best regards, Zemez Team
Hey Zemez Team, please lemme know can we add videos in the top slider rather than images?
Hello! You can use the Slideshow section, it supports both image and video slides: http://prntscr.com/KzaHDv7-Ybda. If you have any questions, please, contact us through https://zemez.ticksy.com/submit/#100016610 – we will gladly answer all your questions! Best regards, Zemez Team
I need the theme to offer full compatibility with shopify cli and therefore can easily edit styles directly working the local, let me know if it is possible, thanks
You can install Shopify cli and use themes built on Online Store 2.0 with it. If you have any questions, please, contact us through https://zemez.ticksy.com/submit/#100016610 – we will gladly answer all your questions! Best regards, Zemez Team
I need to change the format of the product grid in my template, but I did not find the option. I read your documents, but the option did not appear in my template, how can I fix that? Because I have and specific art for pictures that customer need to see.
Hello, Jonathan! We contacted you in the ticket you created – https://zemez.ticksy.com/ticket/3215629. Kindly check our reply. Best Regards, Zemez Team
Can anyone tell from where i can download these roxxe theme https://theme621-plumbing-store.myshopify.com/?_ab=0&_fd=0&_sc=1
Hello! The links to theme skins, including the Home services skin, are included in the MULTISTORE_SKINS_download_here.txt file in the template package. Should you have any questions, please, contact us through https://zemez.ticksy.com/submit/#100016610 – we will gladly answer all your questions! Best regards, Zemez Team
I can not change the menu at the header is so annoy
Hello! You can setup the menu through the Theme Customizer by pressing on the arrow near the Header to unfold menu items as specified in the theme documentation. If you have any questions, feel free to contact us at https://zemez.ticksy.com/submit/#100016610 – we will be glad to help you. Best regards, Zemez Team
Could you please help me why the contact form not working? I also created the ticket but no response so far.
Hello! We contacted you in ticket https://zemez.ticksy.com/ticket/3186378 regarding the form work. Kindly check our reply. Best Regards
i need a help. 2 tickets are already posted on 4 days ago, no response yet.
Hello! Thank you for contacting us! We regret that you’ve encountered such issues and apologize for any inconvenience caused by this delay. Your request is still under processing right now and our technicians are working on your issue. If you have additional questions or comments, do not hesitate to contact us over the ticket system. Your ticket ID is 3161503. Thanks a lot for your cooperation and patience, it is much appreciated!
