4619 comments found.
How should I configure Calculator Free Shipping Message and multiple currencies?
If I set the “Total Price Of Order To Offer Free Shipping” as 250, then it is 250 USD by default but if the buyer change the currency then it is 250 units of the changed currency, which of course is not equal to 250 USD.
For example if I change to Yen, then 250 Yen, which is equivalent to 1.8 USD qualify for free shipping, which is absurd and a bug through which anyone can get free shipping, simply by changing the currency before buying.
Could you please indicate how to configure these 2 settings to work correctly? Please come with an answer for this…
An answer and not a ”make s ticket” reply please. If we going to buy this theme for our store we want at least to have a well functioning one.
Hi Friend,
This comment is the same as the one below so we reply in this comment only.
Are you mentioning about a theme issue which is happening on our theme demo now?
We have tested the free shipping threshold and when you change the currency before or after you add a product to cart, it still works well by converting to the correct currency. It would be great if you can address by images or videos if you see it is different. Thank you so much
No its not from a demo, its from a live webpage belonging to a friend of mine who is strugling to set her store up. I have seen the theme ”Ella” in action and thats were i saw the problem with the free shipping alowing anybody to change currency ti get a cheaper free shipping as 100 SEK is only 10 USD but the theme treats it as it was 100 usd and alows free shipping. Another thing i saw on her theme is that the ”multiple currency” was not working at all, only shopify currency was working. The Free Shipping is crucial though because that will make shopowner to lose money on that bug. I have bought 2 shopify themes last 6 months and they work flawless in tjia matter, what ecer currency you chose they will translate the right amount correctly. What is she supose to do to make that issue work as suposed??
No answer??
Hi Friend,
Please understand that we are on a different time zone with you.
For the 2 issues you said on your friend’s website, we cannot determine it and tell you here. To check an issue, we must have the admin login access. Please tell your friend to create a ticket to verify the theme license and create a staff account.
An issue can come from many factors like custom code, wrong setup, conflict with apps… we cannot just give an answer here.
And for your decision to buy our theme or not, you can test the theme on our demo store.
Another way you can help your friend is tell her to download the newest theme source and check if there is any difference between her source and the original theme source. Thanks
Hello, is it possible to import the same demo content?
Hi friend,
When you install theme, it won’t include demo images/ banners like you see on our theme demo because Shopify doesn’t allow you to get data to show up when it is Section themes. Therefore, you need to start uploading and refer to our instructions in the User Guide to manage and set up.
If you want to have our banners/dummy texts, you can refer our Basic installation service: https://halothemes.net/collections/installation-service/products/basic-installation-service
Could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/? We will support you in this case.
Thank you so much.
Hello, thanks for the answer. I might not need help with the installation but i’m creating a demo store and I’d need sample products just to showcase a Shopify Addon. I’d like to use your theme to speed up the store config, but I’d still need sample products or at least the images that you use. Can you still help with that?
By the way, I am starting a new Shopify subscription so I guess I’d be eligible for the installation service anyway
Dear Friend,
First can you confirm if you have bought our theme or not yet? We don’t see the purchase label on this account.
Second, for installation service, you can find more info here: https://halothemes.net/blogs/exclusive-offers/exclusive-offer-free-installation-service
You can follow the instruction to get the installation
We offer free installation but it comes with our demo banners not product data as our products are fake.
From what you are saying, you are not using our theme as a merchant but use our theme and set up the same demo to showcase your app?
I’ve just purchased it. Wanted to confirm these details before doing it. I’ll open the ticket there, but I really need at least the product images, even with loren ipsun content. Thanks
Hi Friend,
Can you open a ticket and create a staff account so our team can help?
How to disable quick view on products.
Dear friend,
We have settings in order to disable Quick View on the product card.
You go to Theme settings -> Product card -> disable Product Quick View? option https://prnt.sc/IpH6PHsImBwFHope this helps you.
i have made a copy of my current theme and have upload it to a new store. Only no page comes up where I have to enter the purchase code. is this correct? Or where can I possibly enter the new purchase code?
Dear friend,
We get back to you with more details via your ticket about this case, please help us to check your ticket.
Thanks a lot.
HaloThemes, it should not take this long for you to release Changelog information. BEFORE you release an update, have your changelog ready.
Hi Friend, you can see the instruction here: https://halothemes.net/blogs/shopify/ella-6-5-3
Thanks
As asked by multiple people, what updates were done 9, 10 October 2023? There are no changelog updates so you obviously fixed bugs.
We are writing an instruction for the update we has released so please wait for our instruction posted on our changelog. Thank you
Last Update 10 October 2023 Any update change information ?
We are writing an instruction for the update we has released so please wait for our instruction posted on our changelog. Thank you
When will it be updated?
too much late for update documentation update.
Hi Friend, you can see the instruction here: https://halothemes.net/blogs/shopify/ella-6-5-3
BTW, have you bought our theme yet? as we don’t see your purchase label from your account
I want to buy depending on the new update.
please send me guide or youtube video link how to import entire website dummy data of https://qd53vi4rrq5x5q1r-8133050458.shopifypreview.com this demo (Jewelry – Home 10)
Dear friend,
Regarding theme demo data, the banners as well as demo products are not included in the theme package as they are under copyright and are just for demo showcases. You need to set up with your own data.
In case you want to have it, you can refer to this basic service here: https://halothemes.net/collections/installation-service/products/basic-installation-service
Please submit a ticket at this link: https://halosoft.ticksy.com/ to get our support for this case.
Thanks a lot.
The slideshow on the homepage does not work at all. I created a ticket (#3491099) about this issue, but haven’t heard back yet.
Dear friend,
We got your ticket 9 hours ago.
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday.
Our team just replied to you via your ticket, please check it out.
Thanks a lot.
Hi, the gift wrap option does not work. can you check ?
Dear friend,
To verify your request, could you please help us to open a ticket via our support system here: https://halosoft.ticksy.com/ we will check and get back to you soon.
Hi, I have a pre-purchase question: Shopify is limited to 100 Product Variante for each single product. Does this Theme support more variants? I am working on a a photo gallery and the variant range is really wide. Any suggestions if not?
Thank you a lot
Dear friend,
Thank you so much for your attention to our theme. Shopify limits 100 variants per product, this is their default so we cannot support you to have more than 100 variants for each product. However, we have 2 solutions in this case:
1/ Use variant separation method. This is a way we often use to customize for our customers.
2/ You can use the app, you can refer to some of the following apps:https://apps.shopify.com/custom-options, https://apps.shopify.com/product-options,...
If you want more information, please help us to submit a ticket and choose category Presale, we are willing to support you.
I love the theme, and really want to use and support. But since we have a few custom coding, everytime you release a small update it’s a massive work to upgrade. Really something that’s killing us. What about releasing a changelog per file so we can eventually manually upgrade by file and not having to replace ALL the files an RE apply the custom coding everytime?
Hi Friend, We can only provide code change documentation for small updates. Unfortunately, we cannot offer guidance for updates that have taken us months to complete, such as Ella 6.5.3, which required 2 months to update every section of Ella, involving changes to the code. Attempting incorrectly can lead to conflicts and bugs, which we do not recommend. To save you time, especially if you’ve customized our theme, we suggest maintaining a document where you record your code changes. This way, you can easily copy and paste them into the new theme source when updating to a new version.
Thanks! Jumping from minor version with a changelog per file could help massively. For example from 6.5.2 to 6.5.3 knowing which files have been modified with a Diff could be amazing!
im loooking at this pre sale, does this support the option to display variable products as single items in the collection. For inventory we dont want to clone items just to do this so this would be highly needed
Hi Friend,
Our theme doesn’t have this function for available, we are offering customization service to code this function if you want.
Hi, have ticket open over 24 hours so will try here. How do I assign vendor page to collection template? It’s not clear how to establish a connection. thx
Dear friend,
We try our best to monitor tickets all throughout the day. However, this is not always possible due to different time zones and the volume of inquiries, response times can be up to 24 – 48 hours Monday – Friday.
BTW, we are checking your ticket and get back to you today.
Thanks – great customer service!
Good evening, I wish I could modify the image of the products, instead of loading, I would like the image to appear static, without loading
Dear friend,
We just replied to you via your ticket, please help us check it.
No updates this month? When is the next update expected?
Dear friend,
For the next update of ella, we will send you the notification via Envato when it is ready. Thank you
@MischelleT brother this ella theme working fine with Shopaw plugin i am also using that and if anything you want to change they will modify accordingly.
Thank you so much for your information.
Hello,
I have a quick pre-purchase question, I use an app called Shopaw for all my product options (as they are not variant, but extra options) Does this theme work with the Shopify App Shopaw?
Thank you in advance 
Sorry, another question, if I develop the store in my Shopify Partner account and then transfer the store to my client will the licence transfer over.
Noting, that once I transfer the store to my client the store will no longer be on my Partner Account, I will simply be a contributor to their store, so there will NOT be a second store, only the original store.
Hi Friend,
For the app Shopaw => We are not sure if this app and ella theme works seamlessly because we have not tested this app with our theme.
There are many apps and we cannot test all. However, if this app works well with Dawn theme, it can work well with ella too.
For the license, yes it works with single lincense. You don’t need to pay for the second license
Thanks for the reply, Yes Shopaw works really well with Dawn, so I feel confident about it now and totally understand that you could not test all apps, as there are way too many
I am excited to get it all setup, thank you.
Thank you so much, if you have any problems between theme and apps, please don’t hesitate to contact us, we will work with the app developer to help you resolve
Shopaw and the theme are working perfectly
Good morning, I have already sent 2 emails asking for the PSD files and so far nothing, I have not heard back. When I bought the project, I thought the PSDs were included as mentioned, but I didn’t have the files. I need them to start the project layout. I’m waiting.
Hi Friend,
We’ll be sending it to you very soon. Please understand that it’s currently midnight here, so we kindly request your patience until tomorrow.
Regarding the PSD file, please note that the theme does not include it as it’s not a requirement, and this decision is at the discretion of the author. PSD files tend to be quite large, which can affect the theme package’s size. We’ll provide you with further updates via email tomorrow.
Thank you for your understanding.
Hi there!
Only a quick question, please.
We are trying to modify preload texts on the “product-tab section” that we have added to the home page.
These texts are:
“Loading… Please wait” “Please link to collections”
Where can we find it?
Thanks in advance! Regards.
Dear friend,
With this request, we would like to log in your site to check it.
Please help us open a ticket at this link: https://halosoft.ticksy.com/, we will help you check it.
Hi!
We only need to know where these texts are. We don’t see them on “default theme content”.
We need to localize them in order to translate it.
If you tell us what file they are in, we’ll do the changes and don’t need you to waste your time with us. Time is gold 
Thanks!
Regards!
We will send you where the texts are on tomorrow. Sorry for our late reply, we will need to check in the theme file and let you know soon
Any update? Thanks!
Dear friend,
With text you mentioned above, you need to change in code.
Please go to theme.js file and change here: https://prnt.sc/XuXCPGv1C59C
Thanks a lot.
Perfect! Thanks!
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
