9447 comments found.
I had submitted a few questions for support request. However, it seems to me that you only accept one support request. What is the point of paying for support if you can only accept one support?
Hello,
I appreciate you getting in touch with us.
Our committed first response time typically falls within the 12 to 24-hour range on weekdays. Rest assured that all your tickets will receive a response within this timeframe.
Best regards,
Is there a way to add images to the gallery in a specific order so that you don’t have to manually reorder them in the gallery thumbnails?
Some people (despite what the research by Zillow has found) still want to put 90 or 176 images of a home online. I REALLY do not want to manually reorder 176 photos to match what they have in their property management system.
Hi Jim,
Thank you for reaching out to us with your concern.
When we import properties from third-party platforms like Zillow, the order of the images is not something we can control automatically. They typically appear in the order they are uploaded or imported.
However, if you or the users on your website add images from the backend, WordPress allows you to reorder them manually. We’ve also included a similar feature in the Property Submit/Edit section of the RealHomes frontend Dashboard that enables users to reorder images easily.
Please take a moment to watch this video demonstration: https://capture.dropbox.com/ObWBA4YYbsTuLMkp
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
Thanks so much! You guys are awesome! This is the ONLY real estate theme that has delivered in its promises. Highly recommended!
Property Gallery Images thumbnails are kinda jacked up. They have approximately 42px of space on the left of each thumbnail. When you have similar images, this greatly reduces the ability to see what is in the thumbnails because they are only 134px square.
see – https://drive.google.com/file/d/1K5VxnqPuJo9DGyBA5BFZJQcTjM8HMJrx/view?usp=sharing and https://drive.google.com/file/d/1Xv3oA7KiUU3J6DdLOqAA1cdkiFy5SG_P/view?usp=sharing
Hello Jim,
Thank you for reaching out to us with your concern.
Which version of RealHomes are you using on your website? I can’t replicate the same problem on my side.
Kindly ensure you have the latest RealHomes version installed, v4.1.1.
Best regards
It is 4.1.1.
one sec
Perhaps these images will help….
Thumbnail incorrectly shown…..https://drive.google.com/file/d/1QTKBa3NzjnT7gXil8AePhRFET72z1uW8/view?usp=sharing
Thumbnail correctly shown when class=”centered” is removed….https://drive.google.com/file/d/1tS7KTVZDxAWEBEbkho5VaFXKZCXcbXd7/view?usp=sharing
I am not sure what CSS would need to be added to get rid of a class or overwrite a class for a specific element like the thumbnails in the gallery without affecting other things that may use the “centered” class.
I was able to find a CSS selector to target it. This CSS seems to fix it….
li.rwmb-image-item .attachment-preview .thumbnail div { padding: 0 0 !important; }
I saw where .centered had padding set to {padding: 0 50px;} elsewhere that seems to have set this.
CSS fix – https://drive.google.com/file/d/1tdRm6_JyXrZhHZOwJxFunVdj5oZbhwIk/view?usp=sharing
Beautiful thumbnails – https://drive.google.com/file/d/10_PpIyA_hXoVaJ3RckuMm7qsXXmWtOMf/view?usp=sharing
Hello,
That’s awesome 
Best regards
Can this theme allow people to submit their own property listings for sale and for rent through the front end? I am looking for a theme that will allow this.
Hello,
Thank you for reaching out to us with your concern.
The RealHomes theme comes with a dedicated Dashboard at the front end with property management features. You can find out more by consulting the documentation of RealHomes.
RealHomes Documentation: https://realhomes.io/documentation/
Please let me know if you have any further questions or concerns.
Best regards
For social sharing of properties to say Facebook, should the the Featured Image be displayed on Facebook with RH template?
Hi,
Thanks for contacting us.
You should see the Featured Image as an image while sharing properties on a social media platform.
If you don’t, then kindly navigate to Dashboard → Real Homes → Customize Settings → Property Details Page → Basics and enable the settings called “Open Graph Meta Tags”.
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Thanks & Regards
Strategic Value of Custom Headers, (I’m using Ultra), Can you offer a suggestion as to the Strategic Value of Custom Headers, how do you see your lceints using it?
One thought is to create a different header for each agency/client. Would that be possible and how so to assign different headers to different agents??
Hello,
Thanks for reaching out to us.
You can set up different headers for each page, agent/client. RealHomes comes with the power of custom headers through Elementor page builder. Kindly consult the following guide to learn how you can create custom headers and footers.
Create Custom Header & Footer: https://realhomes.io/documentation/custom-header-footer-elementor/
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
In Update version 4.1.1, there is no option to register in the header & the user as owner has no option
Question 1: Why is it that in the latest version 4.1.1, after I installed it and created the website, the header section for the register button disappeared/didn’t exist (please try it from your side). How do I bring up Register so that users can register first? you need to know that I have activated (Register Tab Text & Register Button Text)
Question 2: For a long time, this template only had 2 options as a user (Agent / Agency) there was no option as owner, Real Estate Developer, etc., I was scolded and insulted by my client because he felt he was the owner of the property, why was he called an agent… Please help on how to add a user as an owner or as a Real Estate Developer.
Please help with the solution
Hello,
Thanks for reaching out to us.
1. We haven’t removed the registration feature from RealHomes in its latest version. Please ensure you set it up as per the following guide.
Setup Login: https://realhomes.io/documentation/setup-login/
Setup Registration: https://realhomes.io/documentation/setup-registration/
2. We have plans to add more user roles in the registration process for user/agent/agency synchronization in a future update. Moreover, if you have the RealHomes Vacation Rentals feature activated, you can add the owner as an owner. If not, you can reach out to our support team, who will assist you with your query.
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
is any way to show enquiries in dashboard? like booking module in www.exampla.ge/dashboard/
Hello,
Thanks for reaching out to us.
The booking module is available for the Dashboard. Please activate it by consulting the following documentation.
Booking Module: https://realhomes.io/documentation/bookings/
For any additional questions or if you require further assistance, kindly don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Warm regards
In regards to ‘User & Agent/Agency Sync’, if you create a Profile first, and then later a User (agent), can they then be connected now?
Hi,
Thanks for reaching out to us.
The “User & Agent/Agency Sync” feature will only work for the new user registrations.
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Warm regards
I am interested in buying this template but I have a question that is this template provide Agents or Agency Searching facility. As if End-user want to search the Agents or Agencies in specific area or location to get Agents/agencies list.
Hello,
Thank you for getting in touch with us.
In the RealHomes theme, we offer agent and agency search functionality based on location taxonomy. This means that the users of your website can find agents or agencies in specific locations by using this feature.
If you have any more questions or need further assistance, please feel free to ask.
Best regards,
Good to see your reply. please could you provide the link of your demo website which shows it. I try to find it on your all demos but no luck. Thanks in advance.
Hello,
I’m sorry, we don’t have it activated yet in any of the demos. Please have a look at this screenshot: https://tppr.me/fvDha
Please let me know if you have any further questions or concerns.
Warm regards
Thanks for your reply. Please confirm me that may this Search Filters Design could be same as Ultra Modern Search Filter Form? And Second, We can add different search fields for each tab and create a flexible form as users search your website. And Third, In the register form users can choose their account type as agent, agency, developer or single user, property owner? Looking forward to your quick response.
Hi there, Good to see your web template update and look nice new demo template Ultra Agency. Could you confirm me that How can End-user search Agents or Agencies in specific area/location? Second, please confirm me did you add this page in your new demo as you mentioned earlier https://tppr.me/fvDha
Hello,
We are encouraged with your appreciation, and sorry for replying late.
We have already planned to add the agent or agency search in Ultra design in a future update in November. The agent and agency search is already available in the Modern design.
Thanks & Regards
Hi, Thanks for your response. I am waiting your Next update to purchase your template and launch the website. Could you launch next update ASAP please.
However, no luck to find Agent/Agency Search facility in your Modern Design template as well. Please guide me. Thanks in advance.
However, the Partners tab does not exist in actual wordpress template.
Hello,
Thanks for reaching out to us.
Strangely, you don’t have the “Partners” tab. Please get in touch with our customer support, as we have to debug this thoroughly.
Click Here to Sign Up for InspiryThemes Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Warm regards
Hi there, The button at property galery images has disappeared and we are not able to add photos anymore, after the last update
Hello,
Thank you for reaching out to us with your concern.
Please consult the following guide to resolve this minor issue caused by WordPress 6.3.
How to fix Media Bug in RealHomes with WordPress 6.3: https://support.inspirythemes.com/knowledgebase/solution-to-resolve-the-image-field-media-option-missing-in-realhomes-due-to-wordpress-6-3/
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
Thanks a lot for your quick response and for the detailed instructions. It’s ok now, I fixed it
Feature Request
Hi
Is there a dedicated feature request place
I would like the property search bar / form in the modern template reproduced exactly in an Elementor element
There is an Elementor search form that is similar, but not as good
Thanks Ashley
Hi Ashley,
Thank you for reaching out with your feature request. Your input is valuable to us as we continuously strive to improve our product.
Your request has been duly noted. Replicating the property search bar/form from the modern template into an Elementor element is an interesting idea, and we appreciate your feedback on this.
If you have any more ideas or questions in the future, please don’t hesitate to share them with us.
Best Regards
If I clicked on the “Search Form Over Image / Video on Homepage”, I should be see “+ Add Media” button. This does not happen immediately. I have to wait for about 1 min for the “+ Add media” button to appear. Alternatively, I have to use my mouse/keyboard to zoom in a few time and zoom back to normal for the “+Add media” button appear. The detail, based on selection, on “What to Display Below Header on Home Page?” does not happen immediately. Please note that I had already installed your “media.php” to address worldpress 6.3 bug.
Hello,
Thank you for reaching out to us with your concern.
Please consult the following guide to resolve this minor issue caused by WordPress 6.3.
How to fix Media Bug in RealHomes with WordPress 6.3: https://support.inspirythemes.com/knowledgebase/solution-to-resolve-the-image-field-media-option-missing-in-realhomes-due-to-wordpress-6-3/
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
You did not read my comment properly. I had already mentioned that media bug had been patched! There are 8 options in “What to display below header on Home Page?”. I have to wait for 1 min for each of these options. If I clicked all 8 different options, I have to wait for 1 min x 8 times.
You still have not reply to the problem!
Hi,
Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards
Hello, I would like to know if this theme has the function that when you search in a location and when you finish seeing all the options for the place you get a message similar to: “We found 5 more rentals matching your search near Van Wert, OH” and then those 5 extra options appear, is it possible? thank you so much
Hello,
Thanks for reaching out to us.
There is no such feature as mentioned. If you could share an example, we can consider adding it in a future update.
Regards
Thanks for responding, I sent you a link that shows a small example: https://www.apartments.com/es/van-wert-oh/?bb=8y_9j-u7iJy6h_-gxB
Thanks for the example, we will consider it in a future update.
There is bug in Adding Property. When I tried uploading photo into the gallery image, there is no “Add Media” buttons as shown in your documentation. Please look into this!
Hello,
Thank you for reaching out to us with your concern.
Please consult the following guide to resolve this minor issue caused by WordPress 6.3.
How to fix Media Bug in RealHomes with WordPress 6.3: https://support.inspirythemes.com/knowledgebase/solution-to-resolve-the-image-field-media-option-missing-in-realhomes-due-to-wordpress-6-3/
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
Hi, I need one help with two questions. You can help me?
1. After performing a search, the grid default changes to list, how can I keep the grid?
2. After the filter is applied, when changed to grid or list, the filter is reset, how to fix this?
Thanks!
Hello,
Thanks for reaching out to us.
1. On which page template are you having this issue with the Grid Template?
2. Please share the URL of the page you are referring to so I can assist you accordingly.
Regards
Hello, you can help me?
Hi,
Please sign up at our support website and ask your question over there and we will assist you properly.
Thanks & Regards
Hi, my support expired.
It stated that when add a new page for “Properties List”, there should be various templates for choosing. However, this is not the case.
At the side setting, there is NO TEMPLATE under Page Attributes although there is “Parent Page”. What your documentation stated is not correct! There is no template here.
However, after selecting “Header” tab(at the left), there is a template for custom header.
The actual template listed in the dropdown box is Default Default kit Modern-Home Default kit
It is not what you had stated in your documentation!
There is error in your documentation.
Hello,
I appreciate your taking the time to contact us with your concern.
The settings mentioned in the highlighted part of the documentation are correct. However, it has already been improved for the next update, v4.2.0.
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
Error in your documentation.
https://realhomes.io/documentation/slider-revolution/it was stated that— “Once the slider is imported then set it in the Customizer Settings (Dashboard → RealHomes → Customize Settings → Home Page → Slider Area → What to Display Below Header on Home Page ? and set this option as Slider Based on Revolution Slider Plugin and set Revolution Slider Alias as realhomes.”
There is no Slider Area inside the Home Page However, there is a slider area, but it has to do with coloring.
The actual Slider Area is found under
Dashboard > Pages -> “Home – Front Page, Elementor”> Slider Area
Not the way that you had stated!
Hello,
Thanks for reaching out to us and pointing it out.
We will update the highlighted part of the documentation. You can also consult the documentation section to learn more about the Slider Area variations.
Slider Area: https://realhomes.io/documentation/homepage-settings-modern/#5-revolution-slider
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is eager to assist you with inquiries or concerns.
Best regards
Hello, I recently purchased the website for my client. And building it. I went through the document, but I don’t find the solution for the problem. So, sharing the link of it below.
https://whitemediahouse.com/project/about-us/When you open the website. You can see on header Submit button. I wanted to remove it and looked for all the document and settings but now able to find how to remove it.
Please Help me with this.
Hello,
Thank you for reaching out to us.
Please consult the following knowledge base article to learn how to remove the submit button on your website.
How to remove the Submit button: https://support.inspirythemes.com/knowledgebase/how-to-remove-property-submit-feature-in-real-homes-theme/
For any additional questions or if you require further assistance, please don’t hesitate to create a support ticket by clicking on the link below:
Click Here to Sign Up for InspiryThemes Premium Support
Our dedicated support team is excited to assist you with inquiries or concerns.
Regards
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