720 comments found.
Hello please reply to my ticket #16806
Our support agents give you a reply on your ticket. We think it’s will be helpful.
Hi, I can’t edit any of the website pages. It’s giving me a bank error message!
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Could you add by name and by year filters in movies and tv shows pages?
You have the option to display the posts in alphabetical order by name, but currently, there isn’t a year filter available. As a workaround, you can assign the movies to specific genres or tags and present the posts based on those categories. The functionality to showcase movies according to particular tags or genres is already in place.
If you require a year filter, we can customize and develop it for you.
Hello. I want to know if this theme supports Woocommerce Memberships/Subscriptions?
We’ve already integrated WooCommerce into our theme, so most WooCommerce plugins, including memberships and subscriptions, should work seamlessly with our theme. Generally, plugins are designed to be compatible with a wide range of themes, so you shouldn’t encounter any issues.
We need an option to import movies from TMDB but in other languages. content import is onli ingles option languages Tools -> Import -> MasVideos TMDB is no work https://prnt.sc/k0rVU2foZwZ3
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
I was wondering if you everyone was having trouble viewing the live demo site? Can you all send me a link to view it? Unfortunately, It’s not coming up for me to see and the site looks like something I really might want to purchase.
Hello DTrundle,
Could you kindly provide the URL you are currently accessing?
You can use the following link as a reference: https://wordpress.iqonic.design/product/wp/streamit
Thank you.
Hello, great job! I have a couple of pre-purchase questions:
1.- Is there a way to choose which genres apply for a certain plan/membership/subscription? 2.- Is there a way to choose which videos apply to a certain plan/membership/subscription? 3.- How are the videos uploaded? Can they be hosted from vimeo/youtube or should it only be hosted on the server/hosting?
1) Indeed, you have the option to select genres for each plan you create.
2) Yes, you can assign different plans to the same videos to limit access based on the chosen membership plan.
3) You have the flexibility to either upload the video or select it from a link. Any valid link will work, and you can even use an iframe if needed.
We need an option to import movies from TMDB but in other languages.
This feature is already present in the theme. Go to Tools -> Import -> MasVideos TMDB Import and you can select the language from the available dropdown list. See the screenshot https://prnt.sc/k0rVU2foZwZ3
I need a demon of Administration dashboard
Currently, a demo admin login is not available for our live demonstration. If you have any questions about the product, feel free to ask, and we’ll be happy to provide clarification. Thank you.
without checking admin side how can I buy this product … seriously I am planning to buy
We get it, but we can’t give admin access right now. You can still check out our video playlist; it might help you.
https://www.youtube.com/watch?v=z2E4rCV9r4Q&list=PLSPY71mRbPj8HRtfCILwjGKR7DzFoetClHi, I have woocommerce activated for subscription payments, with paypal, stripe and bank transfer, for the first two automatic payments will be made … I imagine that for transfer notices will arrive before the end of the subscription period …, where I can see and configure this?
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Does streamit support auto fetching posters and movie names and description from Imbd?? Like before we add embeded links..Can we first fetch movie data from ImBd? or do we have to manually upload posters picturs and even write names and everything manually? Please is there auto fetching from imbd?
Hello, the IMDB import feature is currently unavailable. However, we offer a TMDB option that seamlessly imports movies along with their details such as posters, duration, movie name, TMDB rating, cast, and crew. No manual data entry is required – everything is automated. Simply search for the movie name, select the movie, and click on import.
Hello! Your theme updates break the slider, theme…any known issues?
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Ticket #16296:
Dear Team,
We are currently facing an issue with the CSV upload functionality. Despite structuring our data in the same format as provided in the sample demo file, we are unable to successfully upload it.
This is causing a disruption in our workflow, and we urgently seek your assistance in resolving this matter. Could you please provide guidance or support to help us identify and rectify the issue?
Your prompt attention to this matter would be greatly appreciated.
Thank you for your assistance.
Our support agents give you a reply on your ticket. We think it’s will be helpful.
before i buy question, Does the app version of this website support the same woocommerce payments?? If i set up woocomerce in the website..will it show up in app version too as payment gateway?
Yes, we are planning to integrate WooCommerce payment for subscription plans in our upcoming release. So all the WooCommerce payment options available on website will also be supported in the app version.
Is this WordPress theme prepared for spatial navigation, using remote control, for access via TV? Because I intend to adapt it for Android TV…
Hello, at the moment, we haven’t conducted any testing on Android TV. Please allow us some time to perform the testing, and we will inform you of the results as soon as possible.
Ok!
I AVE BEEN TRYIN TO UPDATE MY THEM FOR 1 WEEK NOW AND CANT GET TO BECAUSE IT DONT PASS 13% I RUN THE DEMO IMPORT ALL DAY AN IT NEVER PASS 13% HOW CAN I FIX THE PROBLEM
can someone anyone plz help
Hello dane_freecss,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Hi, can someone responds to my ticket? It is more than 5 hours already since the last person responded on the ticket without any solutions.
I need help with addling the header demo and some redirects please. Ticket #16021 Ticket #16023
I am a supported client and no one is open to provide support for 2 days? This is absurd.
Our support agents give you a reply on your ticket. We think it’s will be helpful.
Hi, the support seems lazy and does not provide me an actual answers needed. We keep coming back and forth. I am very frustrated now and if this does not resolved in the next answer I will provide a bad rating. It is unacceptable as I am still under support.
I just found the answer myself. Your Layouts is in conflict with elementor pro. What a stupid bug it is.
Hello andysuarez018,
We apologize for any inconvenience you may have experienced. If you encounter any issues, please don’t hesitate to reach out to us. We are here to assist you.
Thank you.
I have 2 open tickets. Most of the tickets I opened I closed already as I solved them myself. 1 ticket has not been resolved for over 5 days already.
Hello,
One of our support agents has responded to your ticket. Would you like to continue the conversation there? This will make communication easier and help us provide the best solution.
Thank you.
Hi, your agent is telling me that showing how to add the same menu as your demo is a customization request! How is that even possible? Is that a customization?All I was asking is to show me or tell me how to load the same menu as your demo since the items are not displaying properly like the search bar. Is it not a bug?
1 more stupid response from your support and I will negatively review you. This is absurd considering I am still under your support license.
Ok, I am done. I ask if there’s a way to show/preview password upon registering and login and your support just tells me “There is a way, but it will take some time to achieve it.”. Is that a right way to respond to your customers?
Hello andysuarez018,
There was a misunderstanding on our team’s part regarding the issue you encountered. We have discussed it and will provide you with a comprehensive response via your ticket. We believe this will be helpful for you.
Your support got better and the functions and features are good. So I will re-evaluate you to a 5 star rating.
We’re glad you’re happy with our improved support and features. Your 5-star rating is greatly appreciated! Thank you for your support!
I’ve tried several times to import the demo, different results every time. Still can’t get this to work.
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
Is there aa login credential for the demo theme?
Right now, we don’t have demo login credential.
You built the demo theme, installed the paywall plugin but you don’t know the credentials you created when activating it? This is what I am talking about: https://wordpress.iqonic.design/product/wp/streamit/movie/one-man-army/
On this page we show, if a user has not logged in, it will be displayed like that.
Please note that on our side, we only showcase the frontend design in the demo. We do not offer any demo login access to our demo server.
Theme installer gets to around 15% and resets to 11% over and over and will not complete setup. Why would this happen?
Hi,
Please submit a support ticket at https://iqonic.desky.support/
Our support agent will help you with that.
Thank You!
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