641 comments found.
Hello Team, I hope you are well. I have a theme which I have purchased few years back and I am trying to use this and having trouble using the theme. A developer is helping me to install the theme and then import the Demo and he is having issues and I am seeking your support please.
Issue
Importing the demo is not happening at all. It keeps spinning all the time. Here is a screenshot of the issue. My website is https://testingmadesimple.co.uk/
https://fiverr-res.cloudinary.com/image/upload/f_auto,q_auto/v1/secured-attachments/messaging_message/attachment/d678ab524563495cb29aa32735a6a797-1720286158240/Screenshot_26.png?__cld_token__=exp=1720309737~hmac=a3e1a962f4b6b224db0cfe540ab1b05eb5793fd97cac69a9c0a30470ce4108eaHi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Hello! I just purchased your theme but i am not able to install the animated headline pluging , this is the error being displayed https://prnt.sc/21tiKeEXCSL-
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Thank you!
Hello I cannot update my logo, its inactive
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Hi, how are you? I do not see a documentation link, I need to know how to edit headers. I hope it is easy. I am enquiring for a client, so kindly provide me as much information as you can.
Hi! The documentation for this theme is included in the download package, you can also take a look at our documentation: https://demo.21lab.co/docs/marlab/ they are basically almost the same
Regards, linethemes
Hello is there any way to disable the preloader ?
nvm i found it Custom > Layout > Layout Settings
Advanced Custom Fields PRO (current version 6.2.05 | latest version 6.2.6.1) I have deactivated & deleted plugin -> go to Appearance -> install plugins -> and reinstalled plugin but still the error is same to update the plugin.
Hi! Please try again
Regards, Linethemes
Thank You. It’s fine now.
Hi, I have bought your theme from my company account. I am facing an issue for mobile menu only expands when clicking on the arrow that shows up when using a mobile device. Is there any possibility of making the whole row / text clickable? So that wherever I click on that row, the dropdown menu appears?
.menu-sliding li .menu-item-toggle:before {
content:"";
position: absolute;
right: 0;
top: 0;
bottom: 0;
width: 1500%;
}
Regards, Linethemes
Thanks much. You are a legend.
When I add the link for social media it adds it to the end of my domain
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Support is expired
You can submit ticket at General Question category
Regards, linethemes
I just did
Hello, after upgrading to the latest version I am receiving an error when I try to edit with WP Bakery Visual Composer:
Deprecated: Optional parameter $attach_id declared before required parameter $height is implicitly treated as a required parameter in /public_html/wp-content/themes/nanosoft/inc/functions-helpers.php on line 371
Since this I am unable to edit the pages. This just happened recently after the update.
Wordpress: v6.4.2 PHP: v8.0 WP Bakery: v7.3
No additional plugins installed. Only happened after update.
This is the debug output. Without debug output I was simply getting “something went wrong” warning from wordpress.
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
It is asking for RENEW SUPPORT. I do not require support for usage or other reasons. Your theme does not work on PHP 8. Can you please reply here since I wasn’t able to create the ticket? I am sure anyone who purchased this theme will benefit from your answer since this is a theme based issue.
Hi! Please try upgrading to PHP 8.2 version, I checked and there are no warnings. Note: theme works most stable with PHP 7.4 version
Regards, linethemes
Found the Culprit.
SHORTCODES BY LINETHEMES plugin does not work with the latest update. disabling this fixes the WP BAKERY. You need to fix your plugin.
Enabling PHP 7.4 will get any wordpress site hacked within minutes. Please do not suggest this in 2023.
Hi! Try with php 8.2 and let us know the results
Regards, linethemes
Confirmed the issue exists on:
PHP:8.2 MariaDB:10.4
To replicate this issue, create some shortcodes on homepage and try to edit it with WPBAKERY.
Hi! Let’s try to fix it a bit like this: https://prnt.sc/hS1lXWOMDEyb and let us know the results
Regards, linethemes
Hello, how to disable Google font and enter the font manually?
Thanks.
Hi! This theme uses Google’s default font and currently we do not have the option to turn it off.
Regards, Linethemes
Hi. I need to update the theme. How do I go about it?
Hi! Please read the following article to update the theme: https://linethemes.ticksy.com/article/5639/
Regards, Linethemes
Thank you. I’m trying to update the WPBakery page builder and I followed these steps which you shared with another user on the forum.
“there will be an update for PHP8, you can update WPBakery page builder to latest version (6.8) by way: Deactivate and delete Wpbakery page builder -> go to Appearance -> Install plugins -> reinstall Wpbakery page builder”
I got an error:
“Downloading installation package from http://demo.linethemes.com/plugins.php?id=js_composer…
Download failed. A valid URL was not provided.
TGMPA v2.6.1 Return to Required Plugins Installer”
Please help.
Hi! You need to update the theme to the latest version then you can update the plugins or create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Thanks for the guidance. I have raised a ticket.
I got an error message on the home page about line 103 of the settings.php file for the Animated Headline plugin. The plugin developer missed declaring the $out variable inside the animat_text_filter function.
So, instead of:
function animat_text_filter($animat_text){
$texts = $animat_text;
$arrlength = count($texts);
for($x = 0; $x < $arrlength; $x++) {
if($x==0){ $addclass = "is-visible";}else{$addclass = "";}
$out .= ''.$texts[$x].''."\n";
}
return $out;
}
It should look like this:
function animat_text_filter($animat_text){
$texts = $animat_text;
$arrlength = count($texts);
$out = ''; //Declare $out as an empty string
for($x = 0; $x < $arrlength; $x++) {
if($x==0){ $addclass = "is-visible";}else{$addclass = "";}
$out .= ''.$texts[$x].''."\n";
}
return $out;
}
Hi! Please create a ticket at https://linethemes.ticksy.com Our support staff will help you to resolve.
Regards, linethemes
Hi! When will we see an update for the following plugins?
- Advanced Custom Fields PRO (current version 6.2.0 | latest version 6.2.1.1)
- Massive Addons for WPBakery Page Builder (current version 2.4.7 | latest version 2.4.8)
- WPBakery Page Builder (current version 7.0 | latest version 7.1)
Thank you!
Hi! You can update them with the following: Deactivate & Delete Plugins -> Go to Appearance -> Install Plugins -> Reinstall Plugins
Note: the Massive Addons plugin is not included in our installation package.
Regards, Linethemes
I downloaded the full installation package and the plugins included are not up-to-date. When do you expect them to be updated to the latest version?
Hi! To use and update the latest versions of the plugins you need to do the following: Deactivate & Delete Plugins -> Go to Appearance -> Install Plugins -> Reinstall Plugins
Note: The latest versions will be updated on our server. The download package on ThemeForest is only updated when we update the theme.
Regards, Linethemes
Hi how are you. Kindly advise the source where you got these icons https://prnt.sc/-VX0_mnDmFoU. Thank you.
Hi! We create icons here: https://www.orioniconlibrary.com/app
Regards, Linethemes
Hi, will this theme update font awesome? I checked and I have the 4.7 version while the one with X new logo is now 6.0.9
Hi!, we don’t update fontawesome because after version 4.7 they are no longer free.
Regards, Linethemes
Thank you for your answer! 
I can’t update wp-bakery now and I deleted the plugin as required before updating it.
Installing Plugin: WPBakery Visual Composer Downloading installation package from http://demo.linethemes.com/plugins.php?id=js_composer…
Download failed. A valid URL was not provided.
Hi! You need to update the theme to the latest version, we have changed the link to download WPBakery, Or leave your email and I will send you link to download.
Regards, Linethemes
I did have the latest version. It’s too late now I couldn’t find where you keep the plugin in the files so I couldn’t use my back up so I had to pay for a WP Bakery license at my cost
Does this design support the Arabic language (RTL) or translation using WPML?
Hi! Yes, our theme is support the Arabic language (RTL) and WPML
Regards, Linethemes
Is it possible to enter maximum projects per page and paginate them? I couldn’t find anywhere in project settings or theme customizer. Thanks
Hi! Please go to Setting -> Reading -> Edit here: https://prnt.sc/UV7Xv0XcD4ax
Regards, Linethemes
Perfect, Thank you.
Price switch not working on mobile.
Hi! Can you provide a screenshot? I checked but it still works fine
Regards, Linethemes
Hi, I liked the theme, but you said in some answers that it was not elementor compatible. Do you have any plans to launch the Elementor version?
Hi! Unfortunately we have no plans to add Elementor to this theme, you can check out some of our other themes that support Elementor
Regards, Linethemes
Which are the latest supported versions of WP and php for the theme?
Hi! This theme is compatible with the latest versions of WordPress and Php. Most stable at version php 7.4
Regards, Linethemes
Thanks!