Hi,

If you wish that all shop data from the demo gets imported you need to install WooCommerce plugin prior to demo import procedure.

If your WooCoomerce is installed and activated, the import will import all shop demo data and set the proper pages for Shop, Shopping Cart, Account etc…

Should you need any additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.

Kind regards,

BoldThemes team

have installed it, if i re-import it again hope it will not affect edited pages

Hi,

Thanks for contacting us.

You can not exclude the category, but you can select all categories you want to be displayed – which almost comes to the same thing unless you have some specific requirement

Kind regards,

BoldThemes team

Hi,

It seems that your current theme version is not compatible with the latest version of WP

Please update the theme to the latest version – 2.4.1 https://documentation.bold-themes.com/changelog/avantage-changelog.txt

Please make sure to update the Avantage plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using one of the methods described in the following article – https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

Please edit your home page.

It probably has (at the bottom of edit page form) in settings section the override which looks like this:

Show Content Below Menu > checked

Please remove it and save the page it should do the trick.

Kind regards,

BoldThemes team

perfect ! thank you ^^

Hi,

There are two settings which can influence the menu on our themes:

1. Make sure that your menu on Appearance > Menus is set as primary menu – this menu will be used on all site pages by default

2. You can override the menu on per page / post basis by choosing another menu in the setting meta box

If you have done both things and the menu is still not displayed, than something else is preventing the menu from being displayed.

Have you tried activating the WP’s default theme and see if the issue persists in that case… If it does then something else is preventing the menus from being displayed.

Kind regards,

BoldThemes team

I have tried the first 2 and still have nothing. Going to default WP for a live, I feel it will cause some issues with the clients and stakeholders.

Hi,

All we can suggest then is to recreate the site in staging environment and try there.

Kind regards,

BoldThemes team

Hi,

If you go to Appearance > Widgets panel in your wp-admin console, you will notice a “Sidebar” widget area which holds all your right hand side widgets on pages where this widget area is enabled.

Here you can add and remove widgets from this widget area as per your requirements.

Kind regards,

BoldThemes team

Hi,

Thanks for the purchase.

Our support team has responded to your ticket.

Please note that, in general, on work days tickets are processed within 24 hrs (exceptionally 48 hrs). If submitted on non-working days expect the answer the following business day. Note that we are located in GMT+1.

Thanks for understanding.

Kind regards,

BoldThemes team

Hi,

This does not seem to be the issue on the side of the theme.

Avantage does not require any non-standard server users with write permissions in order to function properly.

If you wish to save user files in folders on server using some third party plugin or some other method, we strongly suggest that you consult with the hosting company or the author of that specific plugin in relation to technical requirements and security related settings.

The way you should set up your server depends on your use case, the method of file upload, file upload location, user profile to upload the file etc… This really is not part of theme functionality or features.

Thanks for understanding.

Kind regards,

BoldThemes team

Hi

No, there is no security holes in the bold themes

Kind regards,

BoldThemes team

Hi Bold Themes,

Thank you for the reply. Can you kindly guide whether any similar such situation like the one described before reported. If yes, any step or precaution suggested please.

thanks

Hi,

To be honest, we haven’t had similar situation reported in years.

The best measures of precaution are, as always, keeping all plugins and theme up to date. You can find the theme’ changelog here: https://documentation.bold-themes.com/changelog/avantage-changelog.txt

ThemeForest should send you an email whenever the new version of the theme is published. Or you can install Envato market plugin and get notifications right in wp-admin – https://www.envato.com/lp/market-plugin/

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Unfortunately, we are not available for custom development or customization services

Thanks for understanding.

Kind regards,

BoldThemes team

Hi,

You can set the resolution on which the mobile, hamburger menu will appear using JavaScript.

Add to Appearance > Customize > General Settings, Custom JS field:

window.responsiveResolution = 10000;

This will set the breakpoint for responsive, hamburger menu to 10000px and effectively always activate it.

Kind regards,

BoldThemes team

Hi,

If you have updated to Avanage 2.4.1 and if you search for twitter in the icon chooser control, you will see X icon under FA Brands set. The same goes for TikTok.

Kind regards,

BoldThemes team

hi if you chick this photos you will find the version of theme and also you will see their is no X icon and no threads icon also

Hi,

Can you please check if the Avantage plugin is updated to 2.4.1 as well.

If so, and the issue persists, please send us your site url, wp-admin credentials and ftp credentials using contact form at the bottom of the right hand sidebar of our profile page:

Kind regards,

BoldThemes team

Hi,

We were not able to recreate the issue in our environment and there are no complaints from other users so it this can be related to your specific setup.

Can you please provide some additional details – screenshots and urls which illustrate the issue would be great to help us understand the problem.

Also, please send us the site url and wp-admin credentials using the contact form on our profile – https://themeforest.net/user/boldthemes (bottom of right hand sidebar) so we can take a closer look once we understand what the issue is.

Kind regards,

BoldThemes team

No need. Version 2.4.0 fixed all the issues. Thanks for the promptness. I really appreciate it! :+1:

Great,

Thanks for letting us know.

All the best,

BoldThemes tam

Hi,

It seems that your current theme version is not compatible with the latest version of WP

Please update the theme to the latest version – 2.3.9 https://documentation.bold-themes.com/changelog/avantage-changelog.txt

Please make sure to update the Avantage plugin and Bold Builder plugin as well once you update the theme.

You can update the theme using one of the methods described in the following article – https://boldthemes.ticksy.com/article/7123/

Kind regards,

BoldThemes team

Hi,

Here is how it works.

If you create pages from scratch, and you have set RTL based language in your WordPress settings, everything should work put of the box.

We assume that you have imported one of our LTR demos and you are trying to start from them.

In that case, if you set RTL based language in your WordPress settings menus, widgets, body text alignment and other default template / post elements will change automatically.

On the other hand, static page elements (Bold Page Builder elements) will not if they do not have the alignments set to inherited

You will have to change the alignment of the page elements and page layouts manually by rearranging page elements using drag and drop.

Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to help you.

Kind regards,

BoldThemes team

Hi,

Sure, please submit a refund request here: https://themeforest.net/refund_requests/new and we will approve it.

Kind regards,

BoldThemes team

Hi,

It seems that one of your post has been assigned, as featured image, currently non existing media library item.

Perhaps you have deleted it in the meantime.

Anyhow, please review your posts and check if all their featured images exist and are properly assigned.

Kind regards,

BoldThemes team

Hi,

You are entitled to life time theme updates regardless of when you have purchased the theme.

The latest theme version is 2.3.8 – https://documentation.bold-themes.com/changelog/avantage-changelog.txt

You can manually update the theme using one of the methods described here: https://boldthemes.ticksy.com/articles/

If you wish to receive the theme update notifications within the wp-admin dashboard, please install the Envato Market WordPress plugin – https://www.envato.com/lp/market-plugin/

Kind regards,

BoldThemes team

Thank you, but I was referring to registering the license directly in the theme (Bold Timeline > Product License > “In order to receive all benefits, you need to activate your copy of the plugin. By activating license you will unlock premium options – direct plugin updates and assistance of our support team.”) as that was not taking the code.

Hi,

You should not activate the licenses of packaged plugins (Plugins which come with the theme). Activation is relevant only when these plugins of ours are purchased separately, when they do not come with the theme.

The packaged plugin updates will come packaged with new releases of the theme you are using, Avantage and they do not require the license activation.

Kind regards,

BoldThemes team

Hi,

Thanks for contacting us.

Yes, if you are going to use images from our demo on your production site you need to license them separately on the Shutterstock.

Business consultancy has approx. 30 images in total which require a separate licensing.

You can find the collection with the images used on our demos here: https://www.shutterstock.com/catalog/collections/2774706689440483294-86b2d3b92b6471eebb5eb40141f8a0a11a24000c9c971d9e920aeca3959ca372 and you can license only the mages that you are actually going to use.

As far as the overlays, we can provide psd files with the gradients and patterns used in our demo so you can prepare your images the same way.

Kind regards,

BoldThemes team

Hallo, my it specialist updated the theme and plugins as per the suggestions but the problem still exists. Quote: “When I am in the wp-admin area and let’s say on a page or widgets and try to click on any place it’s not possible. Similar like you try to click on Bold builder on admin of any page and then nothing happens When opening the checks and console and trying to click i see the errors from the screenshot attached, They are related to jQuery of the WP version as well as to the JQuery/JS files of Bold Builder. So everything now is the latest version.” ...

“i am still thinking that the downgrade to the old version of WP could fix the issue. The current WP version is 6.3. You can downgrade it to 6.2 as an example and see of the issue will be fixed, If not the for sure you must contact theme dev support and they should help why the issue exists. It does not seem is incomtability as everything now is the latest versions- WP, theme, and plugins.”

Can you fix this please? How can I send you the screenshot? Thank you!

Unfortunately it says I cant write a ticket and send you the screenshots because my licence ran out. This is not a an issue that is created by me and I need help for. this is caused from your side. Can you please reach out to me to fix thix. Thank you in advance!

Hi,

Please send us the site url and wp-admin credentials using the contact form at the bottom of the right hand side sidebar – https://themeforest.net/user/boldthemes and we will take a closer look at it.

Kind regards,

BoldThemes team