216 comments found.
⛔️⛔️⛔️ DONT BUY THIS… DEMO DOESN’T IMPORT NOTHING WORKS…. WASTE OF $ ⛔️⛔️⛔️⛔️⛔️⛔️
Hi,
We have checked your site but the demo imported successfully on your site. We have no ready demo for the Arabic language. You need to import the demo content then change the site language to https://prnt.sc/GsxH744rH-9C and customize your site in Arabic language.
We are checking the theme settings error issues. Please allow us some time to fix it.
Regards
the demo 2 nit working like yours it’s very very big différents. check the sccreenshott: https://ibb.co/SrKBK2V https://ibb.co/5jQsPhG
Hi,
Our support team has solved your issues. Please confirm here your issue is solved and for further assistance, follow the support desk.
Regards
hello im still waiting for you answer on my ticket : #3655928 it’s too much time
Hi,
We have checked your site but the demo was imported successfully on your site. We have no ready demo for the Arabic language. You need to import the demo content then change the site language to https://prnt.sc/GsxH744rH-9C and customize your site in Arabic language.
We are checking the theme settings error issues. Please allow us some time to fix it.
Regards
the demo 2 nit working like yours it’s very very big différents. check the sccreenshott: https://ibb.co/SrKBK2V https://ibb.co/5jQsPhG
Hi,
Our support team has solved your issues. Please confirm here your issue is solved and for further assistance, follow the support desk.
Regards
if you buy this theme you will only loose a week from your Life for nothing, Believe me.
Hi,
Sorry for the inconvenience. We have replied to your ticket. Please check and respond to the ticket.
Regards
what i do with your Sorry ? you have only the Demo work well but the Theme have too much errors and bugs and not work at all.
Com on guys, you have 2058 Sales only in this Theme, and you can’t fix the errors ? are you sure? it’s from 2019 and you didn’t fix the errors that you have!
Com oooon
why we need to wait your answers in the Support all this Time ? Normally you should have a good theme to let us earn the time, not waiting for you answers hours and hours, and some clients as i see in comments waiting for you more than 1 month.
Hi,
We have checked your site but the demo was imported successfully on your site. We have no ready demo for the Arabic language. You need to import the demo content then change the site language to https://prnt.sc/GsxH744rH-9C and customize your site in Arabic language.
We are checking the theme settings error issues. Please allow us some time to fix it.
Regards
the demo 2 nit working like yours it’s very very big différents. check the sccreenshott: https://ibb.co/SrKBK2V https://ibb.co/5jQsPhG
Hi,
Our support team has solved your issues. Please confirm here your issue is solved and for further assistance, follow the support desk.
Regards
How i can buy the Theme with all this comments, many peoples have the same problem no Support you have. your real last update is : VERSION: 1.2.4 (07 FEBRUARY, 2023) Not : 7 February 2024 ⛔️⛔️⛔️ it’s Scam i think ⛔️⛔️⛔️
Sorry it will be : VERSION: 1.2.4 (07 FEBRUARY, 2024)
Instive is most popular WordPress Theme.
Before tell something Scam research more. Regards.
No it’s Not in (07 FEBRUARY, 2024), You Don’t Share what’s new in this UPDATES, i like the Theme, But The important is how i can trust on your theme? you have many many peoples have the same problem [ The support ] you answer only in comments i think!
Check from right side bar : https://tinyurl.com/25ec6pqx
Regards.
i send you a ticket can you answer it Please!
you have too much errors, in this theme
Hi,
Sorry for the inconvenience. We have replied to your ticket. Please check and respond to the ticket.
Regards
DONT BUY THIS… DEMO DOESN’T IMPORT NOTHING WORKS…. WASTE OF $70
Can you please open a support ticket to check and solve the issues : https://themewinter.ticksy.com/submit/
Regards.
Support NOT WORKING !!!
Can you please try again.
support has expired, but i need the license to be removed from old domain. can you help?
Please, mail here : team.themewinter@gmail.com
Regards.
Hi,
I have forgot my password for my account and your system is not sending me the password reset link to my email i have [Ticket #3574813] .
Elementor is now open on my site but still the demo content header is not displaying correctly.
Kindly assist.
Hi,
We have replied to your ticket 2 days ago. We have closed your ticket so that you can open a new ticket.
There is mixed content error on your site. Please activate the “Really Simple SSL” plugin.
Also,please make sure you have the following server configuration.
PHP version = 8+
upload_max_filesize = 32M
post_max_size = 48M
memory_limit = 1024M
max_execution_time = 600
max_input_time = 400
max_input_vars = 10000
After that let us know if Elementor is opened or not.
Regards
Is the theme fully support RTL? RTL demo not working
Hi,
Yes, the theme fully supports RTL. But, we have no ready-made demo content for import RTL demo. You have to customize your site by yourself.
Regards
I have activated the Instive theme license and the import process is complete, but nothing imported. Has expired my support time and I don’t want to renew it again for a simple import. I had sent email from Envato form but your team don’t reply to me. Please check It. Thanks.
Hi,
We are very sorry that we can’t give you the exact solution without checking your site. Please extend the support period and open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details.
Regards
But I should be able to import the demo without needing to renew support. Please check the import demo yourself, which is not import any things.
Hi,
Can you please provide a screenshot of which issue you have faced? The demo import process is working fine from our end.
Regards
Hi again,
Installed plugins pic: https://imageupload.io/NMAj8gMgUOdKoN2 demo Imported pic: https://imageupload.io/FkGbCYt66KdfYPxafter import demo nothing Import in the site
https://imageupload.io/nCH8IwIZLY85bxm https://imageupload.io/WHz0qEZkl230cr7Hi,
Please make sure you have activated all the required plugins before importing the demo content. Then flush the permalink. If the content is not imported then import the XML file that we provide with the theme bundles.
If all the processes are unsuccessful then extend the support period and open a support ticket here: https://themewinter.ticksy.com/.
Regards
hello, I am trying to install a new template and I cannot add the plugins, I have loaded the theme twice and the plugins show me an error indicating that I should update them but in reality they are not updated and it does not allow me to import the content or anything associated to be able to move forward.
Could not create directory. /home/dh_jj5d55/os2023site.dreamhosters.com/wp-content/plugins/instive-essential/
Plugin installation failed.
Plugin not activated. A higher version of Instive Essentials is needed for this theme. Please update the plugin.
Hi,
We didn’t face this issue in our local environment. Please, open a support ticket here: https://themewinter.ticksy.com/ with the site URL and temporary admin access details.
Our support team will check the issue then.
Regards
Hi. Can you show the results of this theme on PageSpeed Insights? I really like it but I am just worried if it is optimized for speed.
Hi,
Please see the screenshot: https://prnt.sc/tf4qIGt2KLzV. If you open a support ticket here: https://themewinter.ticksy.com/ with the site URL, then we will give you the guidelines on how to improve your site speed.
Regards
I just purchased, and wanting to use the new theme design, and received all media errors and noting is loading at all…even trying to import the theme data?!? Please help.
I get this error as I’m trying to import the health insurance demo data: ERROR] Failed to import “life_dream” (Media) [ERROR] Failed to import “our_benefit” (Media) [ERROR] Failed to import “why_do_i_need_1” (Media) [ERROR] Failed to import “why_need_1” (Media) [ERROR] Failed to import “why_need_2” (Media) [ERROR] Failed to import “why_need_3” (Media) [ERROR] Failed to import “why_need_4” (Media) [ERROR] Failed to import “why_need_5” (Media) [ERROR] Failed to import “why_need_6” (Media) [ERROR] Failed to import “benefit_icon_1” (Media) [ERROR] Failed to import “benefit_icon_2” (Media) [ERROR] Failed to import “benefit_icon_3” (Media) [ERROR] Failed to import “benefit_icon_4” (Media) [ERROR] Failed to import “benefit_icon_5” (Media) [ERROR] Failed to import “benefit_icon_6” (Media) [ERROR] Failed to import “plan_icon_1” (Media) [ERROR] Failed to import “plan_icon_2” (Media) [ERROR] Failed to import “plan_icon_3” (Media) [ERROR] Failed to import “human” (Media) [ERROR] Failed to import “document” (Media) [ERROR] Failed to import “credit card” (Media) [ERROR] Failed to import “about” (Media) [ERROR] Failed to import “visitors_icon” (Media) [ERROR] Failed to import “network” (Media) [ERROR] Failed to import “review” (Media) [ERROR] Failed to import “award” (Media) [ERROR] Failed to import “what_covered_icon” (Media) [ERROR] Failed to import “cover_icon_1” (Media) [ERROR] Failed to import “cover_icon_2” (Media) [ERROR] Failed to import “cover_icon_3” (Media) [ERROR] Failed to import “cover_icon_4” (Media) [ERROR] Failed to import “cover_icon_5” (Media) [ERROR] Failed to import “cover_icon_6” (Media) [ERROR] Failed to import “critical_illness_icon” (Media) [ERROR] Failed to import “our_reason” (Media) [ERROR] Failed to import “our_team” (Media) [ERROR] Failed to import “join_our_team” (Media) [ERROR] Failed to import “medal-star” (Media) [ERROR] Failed to import “health_insurance” (Media) [ERROR] Failed to import “messages” (Media) [ERROR] Failed to import “call_add” (Media) [ERROR] Failed to import “contact_icon_1” (Media) [ERROR] Failed to import “contact_icon_2” (Media) [ERROR] Failed to import “contact_icon_3” (Media) [ERROR] Failed to import “protection_icon_1” (Media) [ERROR] Failed to import “protection_icon_2” (Media) [ERROR] Failed to import “team_services_benefit” (Media) [ERROR] Failed to import “insurance -plan_single” (Media)
Hi,
Please, open a support ticket here: https://themewinter.ticksy.com/ with the site URL and temporary admin access details.
Our support team will check the issue then.
Regards
How can I even edit a insurance page without Elementor. Really shit template. You can’t change things.
Hi noudscholten99
Actually this page is edited with Elementor builder. And its easy to edit those pages with Elementor if you just enable the post types in Elementor settings. See the screenshot: https://prnt.sc/8vDqgLWe7rZs Now we have no plan to change this things.
Hope you understand.
Regards
Why can’t I add the service to the menu bar? This has been done before in the theme. The only response I’m getting is; This is not possible. So, it has been done before, but now suddenly it’s not possible anymore.
Hi, Can you please open a support ticket here: https://themewinter.ticksy.com/ with temporary admin login details? We need to check the exact issue from your site.
Regards
Hello, I have been running this theme for about 4 years now and I love it however with the newest updates my site has crashed and I am getting this error. I had to put my site in maintenance mode until I figure it out because I don’t want my business to look janky lol
wordpress version 6.2.2 all plugins are enabled, active and updated as well.
Uncaught Error: Class ‘Elementor\Scheme_Typography’ not found in /home/kspacific/public_html/wp-content/themes/instive/components/editor/elementor/widgets/content-slider.php:245 Stack trace: #0 /home/kspacific/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2327): Elementor\Instive_Content_Slider_Widget->_register_controls() #1 /home/kspacific/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(1039): Elementor\Controls_Stack->init_controls() #2 /home/kspacific/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(496): Elementor\Widget_Base->init_controls() #3 /home/kspacific/public_html/wp-content/plugins/elementor/includes/base/widget-base.php(177): Elementor\Controls_Stack->get_stack() #4 /home/kspacific/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(300): Elementor\Widget_Base->get_stack() #5 /home/kspacific/public_html/wp-content/plugins/elementor/includes/base/controls-stack.php(2416): Elementor\Controls_Stack-> in /home/kspacific/public_html/wp-content/themes/instive/components/editor/elementor/widgets/content-slider.php on line 245
Hi Krspiest,
Thank you very much for being with us. We need to check the exact issues from your site. Please open a support ticket here:https://themewinter.ticksy.com/ with temporary admin login detials for checking the issues.
Regards
Hello there, I tried to send a support ticket but my authorization code has expired so it won’t let me. Can I email you the login credentials?
Hello again, I had someone from Elementor take a look at my website and I gave them admin access and they told me the code is outdated. I’ve updated the theme through the wordpress dashboard. Is there another way to get the latest update of the theme?
We are working on it. Hope tomorrow we can update the theme.
Can you please turn off error report from your site for now.
I can’t find where I have the error reporting turned on at. Can you point the way? Also did you get the theme updated yet?
Hi krspiest
We again ask you to open a support ticket in our support forum. https://themewinter.ticksy.com/ And put your all queries there. We will solve your issue ASAP. We need to check the exact issues from your site.
Hope you understand.
Regards
I need help. I have updated wordpress and half of the website is missing my link is landinasociados.com what could be the reason?
Hi,
Please, open a support ticket here with the site URL and temporary admin access: https://themewinter.ticksy.com/. Also, provide some screenshots regarding your issues.
Our support team will check and guide the issue.
Regards
Hi I purchased Instive – Insurance theme I found it amazing but there some issues that I am facing.when I installed the theme there is not theme option in the dashboard and no option to add the license key , there are no slider demos sliders are not working properly can you help me how to do that where i can find the theme options and where i can put the license key
Hi,
We have replied to your ticket. Please check and let us know if you have any issues.
Regards
Pre-purchase question: How are the ratings in PageSpeed Insights? Do you have any photos showing performance? Thank you.
Hi florrgonzalez,
We appreciate you looking for us and asking your questions. We’ll shortly begin working on theme optimization and the updated theme will be released very soon. Please stay with us.
Regards
Hi there, i just updated to the latest version but got this error: PHP Parse error: syntax error, unexpected ‘)’ in /home/takafulf/public_html/wp-content/themes/instive/components/theme-options/init.php on line 22
Hello eminazaking
We have checked the issue on our template. We can’t find this type of issue. Please open a support ticket on our support forum. We need to check the issue on your site. Here is our support forum. https://themewinter.ticksy.com/
Regards
Hi there, I have installed the updates for all the required plugins for this theme and latest version of WordPress updated too. As soon as the updates are completed Elements Kit plugin “Headers” are no longer showing on my individual page. I am using “Singular selective option have a different header for each page”. Footer is working fine.
FYI .. Headers option is activated into the settings area. I have also tested it with deactivating all plugins and activating one by one again but no luck.
My support has expired but I feel this support should be from the theme itself. It there are such issues reported, it should be added somewhere so we can resolve it ourselves.
please advise if someone has same issue and have solutions to this. I greatly appreciate any support on this.
Hi,
“Singular selective option have a different header for each page” this feature comes from the ElementsKit plugin.This functionality was formerly free, but they added it to the pro edition of the ElementsKit plugin in the most recent update. So, if you want this feature now, you have to use the pro version of ElementsKit plugin.
Regards
