169 comments found.
Hello, the Avo Theme Addons is not working. Elementor is not working, when the plugin is active. Do you have an update? I have Version 1.1.9 from that plugin.
Hello, The latest released version is 1.2.9. Kindly update accordingly, If you need support please open a support ticket at https://themescamp.ticksy.com/ Regards
Hello,
I submitted a support ticket two days ago and I am yet to get any response. The Ticket number is #3841213. Kindly assist.
Regards,
Cheers, your updates have been received and replied, please check your email. Tickets are usually reviewed within 24 hours, but it can take up to three days in some special cases. Kindly check your email for updates frequently. Best regards
Hi, after updating Elementor to 3.26 the Avo Slider stile6 and the AVO Portfolio stile6 on the frontend appear and disappear after 1 second They are visible only in editable mode. I updated the Theme(child, main) and Avo plugin to version 1.29.
I found these issues with “query monitor”, I don’t know if it is helpful for you or not: Notice Undefined index: show_arrows wp-content/plugins/avo_plugin/widgets/slider/style6.php:28 1 Plugin: avo_plugin Notice Undefined index: show_paging wp-content/plugins/avo_plugin/widgets/slider/style6.php:39 1 Plugin: avo_plugin
Can you pls help us? kaimakiweb.com
Thank you for your help Monica
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
Hi, thank you for your reply. I didn’t get it. We need an account to open a ticket and for it we have to pay. The issue is coming from your plugin, so why should I pay for fix your bug?
Thank you for your help Monica
Hi,
Thank you for your message. We regularly release updates for the theme to improve performance and address issues. For specific issues, we may need more detailed information to properly investigate and resolve them. If you’re experiencing a bug with the plugin, rest assured that we’re actively working on improvements, and you can expect a fix in an upcoming update.
If the issue is urgent, please feel free to reach out with any additional details, and we’ll do our best to assist you.
Thank you for your understanding.
Best regards,
Hi, here is the issue:
“Hi, after updating Elementor to 3.26 the Avo Slider stile6 and the AVO Portfolio stile6 on the front end appear and disappear after 1 second They are visible only in editable mode. I updated the Theme(child, main) and Avo plugin to version 1.29.
I found these issues with “query monitor”, I don’t know if it is helpful for you or not: Notice Undefined index: show_arrows wp-content/plugins/avo_plugin/widgets/slider/style6.php:28 1 Plugin: avo_plugin Notice Undefined index: show_paging wp-content/plugins/avo_plugin/widgets/slider/style6.php:39 1 Plugin: avo_plugin”
Is it enough for you?
Thank you for your help Monica
Noted, Thanks a lot, we are working on the frequent update to be released ASAP.
Hi Support, we are waiting for you for 11 days our website is not working. Can you please fix it? Thank you for being so helpful Monica
Hello! If need help, please open a support ticket at https://themescamp.ticksy.com/ Comments did not help for support. Regards
Hi Support, do you have any updates for us? As mentioned here, we cannot open a ticket without a license. After the Elementor update, there was a bug with your style6, and we have been waiting for you for one month. Thank you for letting us know.
Hi,
Thank you for your message. We regularly release updates for the theme to improve performance and address issues. For specific issues, we may need more detailed information to properly investigate and resolve them. If you’re experiencing a bug with the plugin, rest assured that we’re actively working on improvements, and you can expect a fix in an upcoming update.
If the issue is urgent, please feel free to reach out with any additional details, and we’ll do our best to assist you.
Thank you for your understanding.
Best regards,
I downloaded and installed the AVO theme from Envato Elements, but unfortunately, after updating Elementor to version 3.26x, the Elementor widget section no longer loads, and the problem is with the AVO Theme Addon plugin, because disabling this plugin solves the loading problem. Please check this.
Please make sure to install the latest update version 1.2.9 released recently. Thanks
Hi! The light theme is not working properly in the metro creative portfolio homepage. Just the header becomes white but the background remains dark.
Hello!
It seems your support subscription is not active. Unfortunately, only active subscriptions can access our ticket system. I recommend renewing your subscription. Once renewed, please open a support ticket at https://themescamp.ticksy.com to continue receiving premium support.
Let me know if there’s anything else I can assist you with!
Regards,
Hi. I’m getting a huge bug and error when entering the Elementor edit page. I have submitted a support ticket, can you help check and fix it ASAP. Thank you!
Cheers, your updates have been received and solved, kindly check your email, tickets are usually reviewed within 24 hours. Best regards
I am trying to generate a HTML sitemap using Rank Math, but unfortunately the error log mentions there is an issue/conflict with Avo’s template.
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
Support has expired, i can’t open a new ticket.
Kindly renew your support to open a ticket.
I have renewed the support but i am unable to reply or create new tickets.
Hello, Your old ticket has been closed, you can create new. Kind regards
Hey I have a question, I installed the theme on one wordpress, but I am closing that domain, Can I change licenses or do I need to buy a new one?
Hello, one regular license for one active domain, So you do not need to purchase a new. Kind regards
Thank you, Got it
You are welcome
Avo Theme Addons plugin conflicts with elementor
Could you plase provide latesrt version of Avo Theme Addons plugin ?
Hello,
New update released today and notification sent via emails; for more information check LOG here : https://docs.themescamp.com/avo/wp/#change-logFor further support please open a support ticket at https://themescamp.ticksy.com/
Kind regards
Could you plase provide Avo Theme Addons plugin to my mail id(tunnelwebdeveloper@gmail.com)?
Already available in the download tab of your Envato profile.
Can I get latest version?
Yes, its the latest. Released today.
ok.thank you
Warning: Trying to access array offset on value of type null in /opt/bitnami/apache/htdocs/wp-content/plugins/avo_plugin/widgets/info-box/style5.php on line 31
Deprecated: ltrim(): Passing null to parameter #1 ($string) of type string is deprecated in /opt/bitnami/apache/htdocs/wp-includes/formatting.php on line 4477
Hello,
New update released today and notification sent via emails; for more information check LOG here : https://docs.themescamp.com/avo/wp/#change-log
Also more update shall be released for the elementor update accordingly.
For further support please open a support ticket at https://themescamp.ticksy.com/
Kind regards
Please refresh the social media icons, Twitter became X, Tiktok is superpopular and Google plus died
Sure, ASAP. Thanks
Also, links to outside the website should be opened with target=”_blank” to not direct traffic away from your site. Could you add this so I can stay update proof? It’s in inc/menu.php and also the normal menu
Great theme otherwise!
Added to the list of tasks in the progress update. Thanks
Hi please check my Private Ticket #3479448 , its URGENT!
Already followed-up. Thanks
I can’t disable color switcher mode even I made it lifgt and color switch mode off it is still showing on the site. Is there anyway to disabled it?
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
how to hide unwanted menu items ?
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
How can I remove author metadata from blog posts?
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
I tried to submit the ticket but I get a message that I don’t have support. I’m not asking you to do it, you just have to tell me in the theme’s documentation where it is and I can apply the changes because this is something that a theme should have by default. That is, there should be a button in the interface to not show the metadata in a blog and that doesn’t exist and I can’t find the associated documentation either. Thank you for showing me the next step.
PLZ contact via https://themeforest.net/user/themescamp#contact
Thanks, I went to the AVO documentation and it doesn’t say where the metadata is removed on the blog. Do you have a link to the documentation or do I have to pay to have it sent?
PLZ contact via https://themeforest.net/user/themescamp#contact
how to edit typography from AVO theme panel? There is no option.
I have submitted ticket and it is more than 24 hours – no response.
Hello! The related support ticket are replied, kindly follow-up via : https://themescamp.ticksy.com/ Kind regards
Hi, my theme doesn’t import the demos :’( my support has expired
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Regards
I can’t as my event support expired, any email?
Support subscribe shall be valid as per Envato support policy, plz renew. Regards
Hello! Is it possible to set up custom aspect ratio for the thumbnails in portfolio grid? Thanks!
Hello, nope. Kind regards
I Need Help…. I Download This Theme from envato elements With licence But It’s Not Working On My Site
Hello! Please open a support ticket at https://themescamp.ticksy.com/ Note: Any purchased items from Envato Elements do not include customer support service as per Envato rules: https://prnt.sc/zmjiar Regards
