5446 comments found.
Hello.. I bought the pattern today, and it is not good at all. The design is messed up and nothing works.
Hi We think you may have installed it wrong or something is missing that is causing this problem. Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks.
hello when i change anything in the home page by Elementor and click update I have error 500
Hi, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks.
There are some problem using mysql 5.7 with this theme? Our team can´t charge demo data. Would you give some help?
Hi, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks.
Hello there, i need a small update on the theme, when we are adding a Be Give From in the elementor page, it is only giving my a few options for Form IDs, how i can put the manual form id or select the required form id, because it is only showing the recent 5 form ids
Hi Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks.
How to update the theme?
Hi, Please download the latest version of the Theme on Themeforest. Then upload the file alone.zip to the Themes folder. Then unzip and overwrite the old alone version folder Thanks.
How to import new demo pages only?
When you import demo, you will receive all demo home pages. You don’t want to import child pages? When you import demo, you will receive all demo home pages. You don’t want to import child pages?
I have the old version and in new version, some demos are missing, how i can add those in old site? i upgraded the theme visa ftp
Hi We will explain to you as follows. If you are currently using alone6, you should not update your website to Alone7. Because version Alone7 is not an updated version of version alone6. If you are using alone7 and want new home demos, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue Thanks.
Hai and good day. I need your urgent assistant. after update theme with imported demo. i couldnt view my website and page goes blank. my domain : https://redipay.online/
Hi, We see that your website is having problems with memory_limit. Please update memory_limit to 512M If the problem is not resolved Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue Thanks.
Hi, Please open your ticket her https://bearsthemes.ticksy.com/e. Our support team will check and guide you to resolve the issue Thanks.
Hello, Elementor pro is not working and the premium options are disabled after installing all the elements!
Hi, When you purchase Alone theme. You can use all template we had with elementor pro from Alone theme. But when you want premium support and unlimited access to the template library from Elementor Pro you have to get separate licence. Hope it makes sense! Thank you!
Hi, Please open your ticket her https://bearsthemes.ticksy.com/e. Our support team will check and guide you to resolve the issue Thanks.
Hi, We had put the purchase code on one of the dev site. Now when we are trying to use it in on domain where it was actually supposed to be used its giving and following error. This product is in use on another domain: iapacnew.csdev.live . Dereister button is not appearing there instead I can see register purchase code on clicking on Evanto Settings. Please help!
Hi, Please open your ticket her https://bearsthemes.ticksy.com/e. Our support team will check and guide you to resolve the issue Thanks.
I recently purchased and installed your theme, which came with GiveWP as an add on. The GiveWP team says they have repeatedly contacted you for issues related with integration with the platform and you do not get back to them. Your product is not functioning with the asset provided. Can you help me fix this issue by getting the theme to work with GiveWP? Their support person working with me is Ben and their support email is support@givewp.com, my site is lasallecollegekenya.org which was built with your theme but for some reason there is something blocking GiveWP’s plugins from triggering or working and they say it’s your theme causing issues.
Hi, Please open your ticket her https://bearsthemes.ticksy.com/e. Our support team will check and guide you to resolve the issue Thanks.
I cannot open the link
Suudenly my websites BE base carousel is facing issue. It’s not getting displayed properly. WHY?
I’ve already set ‘slides per view = 4’ in BE base carousel yet it’s only displaying only 1 slide taking huge space in the screen. I don’t what kind of error has happened. It was working fine earlier. Now it just never gets fixed. Kindly help!!!
Hi Please go to the link below and download the new version of the bearsthemes-addons plugin and reinstall it. The problem will be resolved immediately – https://drive.google.com/drive/u/0/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF Thanks.
The Logo at the mobile version does not follow the changes at the customization dash board control. Could you Please let me know how can I do it?
Thanks William Tank William.tank@gmail.comHi, Please open your ticket her https://bearsthemes.ticksy.com/e. Our support team will check and guide you to resolve the issue Thanks.
Hi, does the Vantcone layout have a blog page option?
And a shop? I am guessing it does… just doesn’t show in the demo store.
Hi Currently, the Theme uses a common layout for blog pages and shop pages. If you want to display another layout, you can create a new one and use the Theme’s Elements to display the blog and shop for your website. Thanks.
Thanks!
Hello we bought Alone (current version 5.2).
Can we upgrade to the latest version 7.x or do we have to buy again?
Best regards
Hi, Currently version alone7 is not an updated version of alone5. Therefore, you should not update your website to version alone7 Thanks.
So i have to buy alone7 if i want it?
If you want to use version alone7 on another domain, you must buy a new license.
Its for the same domain that we bought Alone 5.
If so, please download the version and install version alone7 for your website
Hello. We are having issues with our calendar widget and the theme itself since updating to WordPress,. our hosting provider states we may need to get an updated theme from you. can you assist? our website is itjt.org
Hi, What are you having problems with. Please open your ticket her https://bearsthemes.ticksy.com/e. Our support team will check and guide you to resolve the issue Thanks.
A customer scammed me and didn’t pay my work. Is it possible to turn this license off?
Kind regards
PS: i don’t want my money back. I just want my license to be turned off. Remove it, throw it away or anything.
We have resolved this issue.
How, nothing happened yet. Would be glad to receive a message from you.
Hi, We can only cancel the license for the domain, but cannot make this website stop working. Please send us your purchase code again. We will check again. Thanks.
Where do I send to? The gmail address?
Please contact us via email: sp.beplus@gmail.com
Hi Team,
could you please tell me how to enable audio bakground of this video.
https://prnt.sc/T9qqeenLSkg3 https://alonethemes.com/home-taboche/Thanks & Regards
Hi, Please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can check and help you asap! Thanks!
Hi Team, raised ticket 3480577. Thanks & Regards
Hi, We discussed with you in the ticket. Please check tickets Thanks.
I recently purchased a license for Theme Alone, I restored my site and replaced the domain now the license I purchased is no longer active. domain name: rmc.ndi.mybluehost.me
it’s urgent ! I created my ticket hours ago
Hi, We discussed with you in the ticket. Please check your ticket Thanks.
I just purchased the alone theme and installed everything successfully, when i was importing the demos i finished successfully, when i went to home to check i got an error Error establishing a database connection. They say the theme directory does not exist.
Hi, Please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can check and help you asap! Thanks!
My site is broken, please help to fix the issue.
Hi, Please open a ticket here https://bearsthemes.ticksy.com/ with info your site, so our support team can check and help you asap! Thanks!
