Hi @Trinaa3!

Thanks for using Jannah.

Your website still loads the old version, Reupload the theme again and If you are using a child theme, disable it and recheck.

Best Regards.

You can see in the screenshots, that there’s a tab called Notification Bar, so that can only be the new version of the theme. It also shows version 7.0.2.

I do use child theme, but I need it because it has some major modifications.

Do you mean that it’s impossible to enjoy version 7 of Jannah along with a child theme? Only without it?

Hi @Trinaa3!

Thanks for using Jannah.

The screenshots show a lot of things related to the previous version.

Make sure that your child theme folder doesn’t have any files from the dashboard-related files located in the framework/admin

Best Regards.

Hi @cameronferris!

It seems a caching issue, try now.

Best Regards.

Hi @Marwanist!

Thanks for using Jannah.

Really glad that you love the new update, If you get a quick moment to rate Jannah 5 stars that would be really great and much appreciated

Thanks for the suggestions, it is really appreciated, We’re not working on that at the moment but I’ll pitch it to the team and see what they think.

If you have any more features requests please share them with our community by adding them to our ideas repository: http://tielabs.com/members/submit-your-idea/

Best Regards.

Hi @hdraye!

Thanks for using Jannah.

It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers can investigate.

Best Regards.

Hi @akbarkhan!

Thanks for using Jannah.

Really glad that you love the new update, If you get a quick moment to rate Jannah 5 stars that would be really great and much appreciated

Best Regards.

Keep using version 6, simple

wow whate a dumb answer and that find himself a pro … hahaha even your demo’s are on version 6, what a joke

Hi @nd7698275!

Thanks for your interest in Jannah.

It is not on our plan right now.

if you have any more questions please do not hesitate to contact us.

Thank you, we look forward to serving you!

Best Regards.

Hi @skrsrvbd!

Thanks for letting us know about this issue, Kindly upgrade to version 7.0.2

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Thank you so much

cURL error 35: OpenSSL SSL_connect: SSL_ERROR_SYSCALL in connection to s3-us-west-2.amazonaws.com:443

Hi @kazancatru!

Thanks for using Jannah.

The plugins are hosted on Amazon AWS and It seems your country has been blocked by Amazon

Send us an email via our profile page here on Themeforest and we will send you the files.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @Mydul7!

Thanks for using Jannah.

1. Nothing in the new update could cause this issue.
2. Even if there is an issue it will not impact your SEO this fast in less 15 hours!
3. Send us an email via our profile page and we will send you version 6 to test.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

I have disabled Lazy Load for Adsense (Beta) option. The ad impressions has improved a bit now. I have Lazy Load enabled though WP Fastest Cache plugin as well. It could be a conflict there, but I don’t know for sure. Will run a few tests myself first. If it doesn’t work, I’ll get back, thanks.

Hi @issa1965musallam!

Thanks for your interest in Jannah.

You can find them in the theme options page > AMP

if you have any more questions please do not hesitate to contact us.

Thank you, we look forward to serving you!

Best Regards.

After updating and clearing the cache. And using another browser. There is nothing new in theme options even amp settings. Its same settings of v6. 3.1.

Hi @issa1965musallam!

Thanks for your interest in Jannah.

If you are using a Child theme disable it. then go to the theme options page > AMP > Article inline ads section

if you have any more questions please do not hesitate to contact us.

Thank you, we look forward to serving you!

Best Regards.

Hi @yaroo2kilo!

Thanks for using Jannah.

We are working on some new demos that will be available soon, check this https://jannah.tielabs.com/flowers/

==

Because the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide support here. Please create a support ticket using the link below and our support team will gladly assist and guide you.

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @razihaider694!

Thanks for using Jannah.

It needs to be investigated on your website and that requires additional information from you, some of which may be private. so send us an email via our profile page and include your site URL with wp-admin access so our developers can investigate.

Best Regards.

Hi @Cinemaeafins!

Thanks for using Jannah.

Kindly upgrade to version 7.0.2 and recheck.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @GHPARROT!

Thanks for using Jannah.

We have checked your website and the logo appears with no issue, Can you please provide more details on the client? What device/browser/version?

Best Regards.

yeah thats what I am was saying that it sometimes appears and at other times it doesn’t after updating so probably its something with the theme…i dont know if i am the only one facing this challenge

Hi @GHPARROT!

Thanks for using Jannah.

If you are using a plugin for lazy load images try to disable it and use the built-in option available in the theme.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi @flatsomefan!

Thanks for using Jannah.

It seems a caching issue, update the Jannah Extensions plugin to version 1.1.2 and clear all caches

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

Hi,

Thanks for using our theme!

You can manage your licenses and domains from here https://tielabs.com/members/licenses/ Deactivate the old domain from there and activate the License on your new domain from the theme options page.

Please note you can use each license on only one domain, check this article for more info on Theme licenses and activation https://jannah.helpscoutdocs.com/article/188-theme-licenses-and-activation

Best Regards! TieLabs

Hi @Cinemaeafins!

Thanks for using Jannah.

It might be an issue that happened during the update, just re-verify the license on your website.

If you have any further questions or need assistance please create a support ticket using the link below and our support team will gladly assist and guide you

Click Here To Create An Account & Get Support

Thank you, we look forward to serving you!

Best Regards.

I have verified and it is not possible to update the plugins

ok. Updating Plugin: Jannah Extensions

Why is there no full support in WooCommerce including design and features?