123 comments found.
Hello,
I updated the theme to the latest version 1.6.5 together with WPbakery version 8.7.2 and ThemeREX Addons. If I disable the ThemeREX Addons plugin, WPbakery works again. And this also happens with all other plugins disabled, so there is no other colliding.
Is it possible to take a look it?
Best regards, Timothy
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the admin details. Our tech support team will check if the issue can be solved without support renewal.
Regards
There is a huge problem with the latest version of WPbakery and your ThemeREX addons plugin. Once I enable your plugin, WPBakery stops working. I also see that possible the latest update on your theme mess it up. Other people have reported the same issue. I don’t understand why there hasn’t been an update on this? please provide a solution. Ialready sent you an email regardign this.
Hello,
Let our Tech support team have a closer look at your website settings. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards
Thank you very much. I just submitted a ticket. Much appreciated.
Thank you!
Hello! I encountered an issue after updating the theme and WPBakery Page Builder to the latest versions. The editor is no longer loading on the admin side, so I can’t edit the content. Could you please advise?
Hello,
If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.
Regards
Thanks for the answer! I tried to create a post there, but unfortunately I can’t, since my support period has ended. However, I still believe this is a major issue and should be resolved even outside the support period, because it can affect many of your users. That’s why I’m writing here.
Hello,
You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards
Hello again, it’s me 
I need help with something else. I’m getting an error when editing the store (You must call the content function on the current list for this page implementation of Elementor). How can I fix it? Thank you very much in advance.
Hello,
When you see the error “You must call the content function on the current list for this page implementation of Elementor,” it usually means there’s an issue with how Elementor is trying to display a dynamic list of posts or products on a page that isn’t a standard archive or loop page. If the issue persists, please provide your website login details in the support ticket at https://themerex.net/support/ Our support team will provide a solution as soon as possible.Regards
Not all my social media icons or accounts are showing in the footer. I wernt into the add ons and click on social media and they are there, but they aren’t showing in the front end, I am sure I am not the only one. Hopefully you can asnwer it here instead of me sending aticket.,
Hello,
Thank you for getting in touch with us!
Unfortunately, our support assistance is provided via support tickets only. Let our Tech support team have a closer look at your website settings. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
How do I update the social media optoions. There is no settings anywhere. I need to update the link plus the icon is broken. how do fix it? https://prnt.sc/6eQ44JWcqy-7
Hello,
Thank you for contacting us!
Socials are modified in the admin panel: Appearance > ThemeREX Addons > Socials tab. In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
To investigate your issue additional information is required. Please submit “Presales Question” ticket at https://themerex.net/support/ providing theme purchase code in the message body. It doesn’t require support renewal. Our Support Team will check it.
Regards.
Hello,
I am unable to disable a row for desktop in WP Bakery/JS Composer. The only options are:
-Delimiter -Fix this row when scroll -Fix this row -Hide on tablets -Hide on mobile devices -Hide on the Frontpage
The two rows are necessary because the desktop image is too big for mobile, so while I have the large image set “Hide on mobile devices,” there is no option for “Hide on desktop” for the mobile image. The page displays both rows on the desktop. This is unusual because it’s a normal part of WP Bakery/JS Composer.
Please advise. Thanks! Linda
Hi again, I figured it out. Rather than hiding the row, I hid the column instead and that worked!
Hello Linda,
Great. We are glad that you have found a solution. Our technical support team is always ready to help you with any difficulties you encounter and provides you with the instructions and tutorials to make the customization process easy and straightforward. Just submit a support ticket at https://themerex.net/support/
Have a nice one!
I appreciate that, thank you! Take care!
You are welcome! Have a nice day!
The WooCommerce status shows warnings about the archive-product.php version being outdated in this theme (v3), where the latest WooCommerce version of this file is v8.
Can this be updated in the theme folder?
Hello,
Thank you for getting in touch with us!
To investigate your issue additional information is required. You may use option “Presales Question” at https://themerex.net/support/ and provide the purсhase code in the message body. Our tech support team will check if the issue can be solved without support renewal.
Regards.
Wordfence has reported a security issue in one of your plugins that is included in this there. Take a look. https://prnt.sc/-fPu6gN77H1J can you also send an patch?
Hello,
Thanks for contacting us!
Themerex Addons of this theme has never had vulnerabilities. This notice is thrown by mistake by security plugins (some other themes had this issue, all of them were fixed back in February 2020). To make sure that your theme is secure, please update it and bundled plugins to the latest version using ThemeRex Updater directly in the Dashboard: https://autoparts.themerex.net/doc/#getting_started_theme_update The list of affected themes can be found at https://www.wordfence.com/blog/2020/03/zero-day-vulnerability-in-themerex-addons-now-patched/ AutoParts is not there.
Regards.
Alright. I wanted to be sure that was taken car eof. Also be sure to communicate with Wordfence ASAP
AutoParts theme did not have this vulnerability. Ithemes sent these messages by mistake thinking that Themerex Addons is universal for all our themes. We have fixed this back in February 2020, the list of affected themes can be found at https://www.wordfence.com/blog/2020/03/zero-day-vulnerability-in-themerex-addons-now-patched
Regards.
I get it. I just set up my new server and it has plesk. whini plesk it tells me that there is security issue, but it also states that it was discovered on 2020. My advice was to ask wordpfence to remove this notice. https://prnt.sc/aF0bvavEcImR
I want to reassure you that the issue mentioned was resolved back in 2020. We have already contacted Wordfence and other services that continue to issue outdated warnings. They are aware of the situation.
Regards.
looking great theme can i use this theme for website i want to improve my website design. here is my website link https://www.europeanautospares.com/
Hello,
Thank you for your interest in our theme!
Sure. It is a great choice! AutoParts is a truly unique WP template. The theme is fully customizable, flexible, and great to use, so you will be able to easily modify it to your needs. Should you require any development work related to the theme, our custom studio is available to assist you. Simply visit our website https://themerex.net/support/ and choose the “Get a free quote” category.
Regards.
I already purchased the new license for your theme. How do i set my theme to auto update? or how do i update manually. I am already using your theme, but I don’t have the latest version. Please let me know ASAP
Hello,
Thank you for contacting us!
The theme includes Themerex Updater plugin allowing you to update the theme, all bundled plugins directly in the Dashboard and to keep the theme components up-to-date. Please review this guide: https://autoparts.themerex.net/doc/#getting_started_theme_update
In case you have any further questions, please submit a support ticket at https://themerex.net/support/ and get qualified assistance.
Regards.
Regarding the filter in the templated content. Can I edit it with elementor, or does it have options avaiable for me to add and remove sepcific fields. IS it that modular or no
Hello,
Thank you for contacting us!
The package contains HUSKY – Products Filter for WooCommerce (free version) that allows you to filter products by product categories, product attributes, product tags, and custom taxonomies. So you will be able to customize it to your needs – https://prnt.sc/FTlFkY9qayyK For more information, feel free to follow https://wordpress.org/plugins/woocommerce-products-filter/
Please be aware that if you want to use this plugin with advanced functionality (more flexible products filter), you need to purchase it first. We do not include the premium version of this plugin into the theme archive. It is for demonstration purposes only.
Regards.
Hello, “theme is not activating using purchase code” “TICKET #100096” Can you answer please. I’ve been trying for hours and I can’t activate the theme. I need to install the theme urgently, can you please solve the problem.
Hello,
Thank you for contacting us!
Our apologies for the delay! The theme has been activated successfully. Please check the ticket reply at https://support.themerex.net/ticket/100096
Regards.
Hello,
I would like to remove the Slug from ”/Services” and make that Slug available for another created page.
What should I do?
Hello,
Thanks for reaching out to us!
All the queries you have can be easily managed. Please submit a request at https://themerex.net/support/ for our technical support team who will be happy to provide you with step-by-step instructions on how to make all the needed changes.
Thanks.
I’d like the user to be able to log in to keep track of the status of their car’s repair, is that possible?
Hallo,
We appreciate your message!
Although your suggestion for future development is intriguing, at the moment, this feature is not part of our offering. To add it, you would need to use an additional plugin. Don’t hesitate to reach out to our Customization studio at https://themerex.net/support/ (choose the “Get a free quote” category). They would be delighted to explore potential solutions for you.
Best regards.
Hello,
Can the theme be multilingual with Polylang?
Also, can WooCommerce be deactivated and work based on offering services?
Thank you.
Hello,
We appreciate your interest in our theme!
The template fully supports the WPML plugin, allowing you to create a multi-language website effortlessly. You’re welcome to use it to your advantage.
Additionally, some of our customers have successfully integrated the Polylang plugin with our themes. You can watch an example of this integration at https://www.youtube.com/watch?v=yFDhYV54ZrE&t=44s If you require any further customization or development work to ensure complete theme compatibility, our dedicated custom studio is at your disposal. Kindly submit a request under the “Get a free quote” category via our support page at https://themerex.net/support/
Absolutely! Feel free to deactivate the WooCommerce plugin.
Regards.
I’m trying to submit a support ticket. I copy/pasted the purchase code from here (purchased on October 7, 2023) but I am getting an error message of “403: Item is not found on the validation server!” and I’m not sure what to do now. Can you please help?
Hello,
Thank you for contacting us!
Please submit a Pre-sales ticket at https://themerex.net/support and provide your purchase code in the message body. This does not require purchase code verification. Our Tech support team will be glad to assist you with any questions.
Regards.
Hello! I’m interested in this theme. Before buying a have a few questions, please.
Related to the selector for make/model/year: 1) Where is stored this information? How can I create/update it?
2) In my current web app, I use similar selector to filter all products in the store. When a user selects a make/model/year, I add a query param like this: “shop/?modelyear=2007-2009-shelby-gt500”. Is it possible to support something like this?
3) In the product page, is it possible to hide the selector?
Thanks in advance!
Hello,
Thank you for your interest in our theme!
1, 2) The package includes WOOF (HUSKY) – WooCommerce Products Filter (free version) https://prnt.sc/MBO46vU0MbjP that allows you to filter products by categories, attributes, tags, and custom taxonomies. To use this plugin with advanced functionality, you need to have a paid version first. Feel free to view the theme documentation at http://autoparts.themerex.net/doc/#plugins_settings_woof For more information, jus follow https://www.woocommerce-filter.com/documentation/
3) If you mean the product variation https://prnt.sc/QxGiro5M1JNz on the Single product page, to disable it please set up a simple product, not a variable one.
Regards.
Hello, before I buy,
Is the booking calander included? And can build the pages with elementor?
Hello,
Thank you for your interest in our theme!
Absolutely! Booked plugin is included in the package – https://autoparts.themerex.net/doc/#plugins_settings_booked
Elementor was used to build “Home Elementor” page only – https://autoparts.themerex.net/home-elementor/ Also, you can create new pages using Elementor. The rest of the pages on our demo are built using WPBakery Page Builder.
Regards.
hi, before i buy, can i use it without woocommerce?
Hello,
Thank you for your interest in our theme!
Sure. You can easily use the theme without WooCommerce.
Regards.
thanks, but i can’t seem to install to the wordpress
Hello,
Thank you for choosing our theme!
Please follow the guide on how to install WordPress and our theme – http://autoparts.themerex.net/doc/#getting_started To use the child theme, you need to install the parent one first. Thank you for submitting the support ticket. Please expect a reply shortly.
Regards.
