8647 comments found.
I purchased master study theme after the instructor submit the course as draft its no longer there to go back and edit
Hello,
Thank you for reaching out!
When courses are submitted as drafts, instructors can make edits from their user accounts directly: http://joxi.ru/Vm6YgNoHKanbYr
If you have a different perspective on the user accounts of instructors, please adjust the BuddyPress settings using the manual provided below:
Kind regards
Hi 1 – i deactivated the youzify and i see this pages comes but by typing the URL, can you show where to clik so i can see in user profile dashboard without manual typing. 2- I want to improve user profile since we would like to have a social profile for our students. We purchased the Youzify plugin which also has BuddyPress. After activating the Youzify the URL shows differnt content https://www.staging11.youthcolab-learn.org/members/staging/ How can I see my courses and also bring edit while having social profile too. Note that the Right Navigation is still there and I can add new course. IN order do see my courses are there any shorcode that i can add to this page. Because we want to keep youzify and it works with BuddyPress whats you suggestion
To showcase instructors’ courses on a Youzify-styled user account, the plugin must be integrated into the theme.
I don’t believe we have immediate plans for that, but I want to encourage you to suggest it on our public board, so that the product team takes it into consideration:
https://stylemixthemes.cnflx.io/boards/masterstudy-lmsKind regards
After last update, all my courses that saved as embedded disappear! I changed them all to be video link in order to overcome this silly bug
Hello,
Thank you for reaching out!
The upcoming theme update, planned for today, resolves the issue with embedded videos in lessons.
We apologize for any inconvenience caused.
Kind regards
Hello I am facing issue with adding and deleting Curriculum from add course and while editing course getting 404 error in console.
Please help me to fix this.
Thanks
Hello,
Thank you for reaching out!
initially, make sure that LMS pages are set correctly in Dashboard > MS LMS > Settings > LMS pages section.
Next, be sure that the permalinks are set up as Post name (/ postname /).
You can do that through Dashboard > Settings > Permalinks.
You can remove the sections by editing the course with Course Builder.
Kind regards
Yes i have done these steps but not working for me.
code : “rest_no_route” data : {status: 404} message : “No route was found matching the URL and request method.”
I got this error . But i have run this theme on sub folder not on main domain is there any issue because of that ?
If the site is located in a subfolder, you should check file permissions. Sometimes, the issue might be related to authentication or permissions.
Since you have a support period, please create a ticket in our support platform for further assistance.
Kind regards
Hello. i am not able to add questions and answers in quizzes. it says it is saved successfully yet they just disappear. kindly advise
Hello,
Thank you for reaching out!
We could add questions to the quizzes in our testing environments. Please ensure that you have the latest version of:
MasterStudy Theme v4.8.17
MasterStudy LMS Plugin v3.1.1
MasterStudy LMS Pro Plugin v4.1.0
If the theme has not been updated to the latest version, please follow the manual below to update it:
Also, make sure that your system settings match the theme requirements:
https://docs.stylemixthemes.com/masterstudy-theme-documentation/general/system-requirements
If the problem persists, it may be necessary to temporarily disable third-party plugins in order to identify the root cause of the issue.
Kind regards
Hello again. all the updates are done. after heavy testing i noticed something weird that you can’t add, in quizzes section, 2 consecutive True / false Q/A. if i change the type to single or multiple choice it saves the work properly otherwise it displays empty row when it is True/ False. kindly advise
Hello,
Thank you for reaching out!
As a guest user, we are unable to access the lesson.
Please open a ticket in our support platform and provide your credentials. Our agents will then be able to assist you further.
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Kind regards
My course section reports critical error since last update. However, There is no problem with choosing courses or anywhere else on the site. In my error log files in the server backend, I find a lot of long extended PHP deprecated error strings mentioned multiple times.
Hello,
Thank you for reaching out!
Does MasterStudy theme and bundled plugins are updated to the latest version?
MasterStudy Theme v4.8.17
MasterStudy LMS Plugin v3.1.1
MasterStudy LMS Pro Plugin v4.1.0
Can you please open ticket in our support platform and provide error logs for further investigations?
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Kind regards
I got things fixed. I backed up everything, deleted my old installation, and then reinstalled with your latest fresh copy. However, my students are unable to login. I am able to login and manually add students to courses but they are not able to pass the login screen. We are in class now and no one else can log in.
Are there any error messages appearing when students try to log in? Due to caching plugins the login form may not respond. it is required to exclude the user account page from the caching.
Please create a ticket in our support platform and provide site credentials. We will create test users and investigate the issue in detail on your site:
https://support.stylemixthemes.com/tickets/new/support?item_id=18
Kind regards
You know your product well, again excellent. Caching was indeed the cause. I deactivated the recently installed cache plugin and it went back to working great again. So I am having zero issues with the product at this time.
Is there any cache plugin you recommend?
To improve the speed of our demo sites, we are using the Autoptimize and WP Super Cache plugins and Akamai caching system on our server-side.
Kind regards
Hello, can your theme be used with the BookIt plugin?
Hello,
Thank you for reaching out!
MasterStudy LMS plugin is not integrated with Bookit plugin yet.
If you can briefly explain usage case, we can provide further assurance.
Kind regards
Hello, we want to sell training through a calendar with one-on-one instructors. Do you have any suggestions?
On the widget option, It doesnt show the footer options, it is all blank
Hello,
Thank you for reaching out!
Since WordPress 5.8 was introduced, they removed the previous functionality of widgets. Can you check this issue by installing the Classic Widgets plugin? It will return the previous functionality of the widgets to the current version of WordPress.
https://wordpress.org/plugins/classic-widgets/
I hope it helps.
Kind regards
It helped Thank you
One last thing am getting 1-revision-v1 as part of my url when i publish a course how do i remove that
Also since last upgrade some of my lessons links broken. I have to duplicate the courses and to re add the students to the new course, otherwise i cant fix it. Please add on the STM a tools to reupdate lesson links etc after theme upgrades.
Hello,
Thank you for reaching out!
The issue is likely caused by the database.
Following LMS updates, a notification appears within the WordPress dashboard indicating the need to update the database.
By clicking the update button the database records will be updated. If the notice did not appear, make sure that you updated both the Theme and MasterStudy LMS pro plugin.
Kind regards
I did not see update database and i updated both theme and masterstudy lms pro.
The problem that i am facing on some courses is that on the end of the URL is the course lesson code like: /courses/teaching-english-as-a-second-language/12780
But the real link is with double code like this: /courses/teaching-english-as-a-second-language/12780-12780
The link should be 2 times the lesson ID: /12780-12780 but it is adding on some lessons only 1 time wrongly like: /12780.
The current solution is to make manual redirections for every lesson by using a second redirection plugin but how can i fix that? can you add a lesson link updater tool in the LMS settings?
Hello,
Default lesson URL should contain single ID without hyphen.
If you customized core templates or changed lesson URLs before, you should manually redirect them.
We will review the usage case of Lessons link updater feature with development team. If there will be more similar requests, it will be implemented to the LMS.
Kind regards
Since your latest upgrade, i am not able to scroll down on lessons on the WEB BROWSER version. It seems like it is optimized only for mobile version. How can i return back the old lesson design?
Hello,
Thank you for reaching out!
When Lesson content is longer then screen height, it can be scrolled by default: http://joxi.ru/Q2KZWwQigxJXym
New course player optimized for bot desktop and mobile devices.
If the lesson is not scrolling on your site, it may be conflicting with third-party plugins.
It is possible reactivate legacy player from LMS settings: http://joxi.ru/82QXRwKC45vdDm
Kind regards
I have two domains where the licenses I had were activated, but my domains expired and I no longer have access to them, how can I deactivate the licenses for those 2 websites?
Hello,
Thank you for reaching out!
According to the Envato Support Policy, license should be used to activate single domain.
We detected the theme is active on the fallowing domain and it is functioning:
https://camaradecomercioempresarial.org/cuenta-del-usuario/
Before changing the domain, please deactivate the license from WordPress dashboard following manual below:
After that, you will be able to activate the theme on the new domain:
Kind regards
I have this errors after update the last version today
Deprecated: Return type of Google\Model::offsetExists($offset) should either be compatible with ArrayAccess::offsetExists(mixed $offset): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Model.php on line 256
Deprecated: Return type of Google\Model::offsetGet($offset) should either be compatible with ArrayAccess::offsetGet(mixed $offset): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Model.php on line 261
Deprecated: Return type of Google\Model::offsetSet($offset, $value) should either be compatible with ArrayAccess::offsetSet(mixed $offset, mixed $value): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Model.php on line 268
Deprecated: Return type of Google\Model::offsetUnset($offset) should either be compatible with ArrayAccess::offsetUnset(mixed $offset): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Model.php on line 278
Deprecated: Return type of Google\Collection::current() should either be compatible with Iterator::current(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Collection.php on line 22
Deprecated: Return type of Google\Collection::next() should either be compatible with Iterator::next(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Collection.php on line 38
Deprecated: Return type of Google\Collection::key() should either be compatible with Iterator::key(): mixed, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Collection.php on line 30
Deprecated: Return type of Google\Collection::valid() should either be compatible with Iterator::valid(): bool, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Collection.php on line 43
Deprecated: Return type of Google\Collection::rewind() should either be compatible with Iterator::rewind(): void, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Collection.php on line 14
Deprecated: Return type of Google\Collection::count() should either be compatible with Countable::count(): int, or the #[\ReturnTypeWillChange] attribute should be used to temporarily suppress the notice in /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Collection.php on line 49
Warning: Cannot modify header information – headers already sent by (output started at /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Model.php:31) in /home/universidadcdf/public_html/wp-includes/pluggable.php on line 1435
Warning: Cannot modify header information – headers already sent by (output started at /home/universidadcdf/public_html/wp-content/plugins/masterstudy-lms-learning-management-system-pro/vendor/google/apiclient/src/Model.php:31) in /home/universidadcdf/public_html/wp-includes/pluggable.php on line 1438
I can’t open any course
Hello,
Thank you for reaching out!
Can you please confirm that the both theme and MasterStudy LMS Pro plugins are updated to the latest version?
The depreciated issues are fixed in previous updates, and should not appear after the latest release.
Did you install additional plugins eRoom or Bookit? If so, please ensure that they are updated to the latest version.
Otherwise, kindly provide more information about the server configuration so that we can recreate the issue in our staging environment.
Kind regards
Hello, If I buy the theme, are Revolution Slider and MasterStudy LMS PRO plugins included in the theme?
Hello,
Thank you for reaching out!
Yes, this plugins are included in theme package and will be installed during the demo import.
Kind regards
Thank you
Hello there.
I have I problem in the ne course creation form. I cannot translate 3 strings:
“Fill out basic information about a course to make it attractive to potential students.”
“Drag and drop an image or upload it from your computer”
“Upload an image”
I was able to translate all the other strings, but i cant locate these 3 strings. Can you help me find these in which plugin or file are they?
Regards
Sousa
Hello,
Thank you for reaching out!
We have created a task for the QA department, and the necessary fix will be available in future updates.
Kind regards
Hi, in all my courses the progress does not reach 100%, if the student checks all the boxes he only achieves 94% and not 100%, if it is done from the admin panel I cannot make the student obtain a 100% either. course progress.
How can you solve that?
Hello,
Thank you for reaching out!
It seems you edited course content and removed some lessons after enrolling users to this course.
You can go to the Students management from backend and remove student to the course. Then, enroll student to the course manually. It should resolve the case with wrong percentage.
Kind regards
Hi is there such a thing as “embed codes” in the theme, to make sure students are watching the full video courses in order to get certified? thank you
Hello,
Thank you for reaching out!
By default, there is no option to prevent rewinding the video forward without watching in LMS settings. This feature is planned for future development.
Kind regards
Where can I checkout the bb/forum on the demo? Thanks!
Hello,
Thank you for reaching out!
You can check BuddyPress integration from the live demo:
https://masterstudy.stylemixthemes.com/buddypress-demo/
Also, it is possible to try the theme in our SandBox to check integration closely.
Kind regards
in counter when exceed time it said ” Time is up, sorry!” where i can edit this phrase ? from where ?
Hello,
Thank you for reaching out!
You can easily change static strings using Loco Translate Plugin, With Loco Translate, you can translate a website from one language to another, as well as change words in one language.
https://wordpress.org/plugins/loco-translate/
Please follow the manual from the link below to use this plugin.
Kind regards
How to associate all WooCommerce products to the same course plan?
Hello,
Thank you for reaching out!
Could you please provide more details? If you intend to sell membership plans via WooCommerce, please note that this feature is currently unavailable in the theme settings.
Kind regards
hello
I want to sell the courses on the website system and files on woocomerce,
When the student signs a course plan, I want him to have access to the woocomerce files according to the course plan he signed
Please see this screenshot for a student who is accessing the website via phone – https://ibb.co/F0FG82d
1. The enrolled course is available in My Profile which is a very small link on top. Can this be put somewhere more prominent. 2. I don’t want Become an Instructor and Enterprise option. I have disabled Become an Instructor from the backend LMS Settings, but it is still available here whereas not seen in the web view of the website.
also, the lementor individual course page is not phone responsive – https://koibhi.com/courses/medical-transcription-and-scribe-diploma-course/
please let me know which setting to make it responsive
as an add-on, when I am selecting Classic or Default in the Course Page Style, it is showing okay, but not in Modern. The website is koibhi.com. Please tell as I want to use the Modern layout only.
Hello,
Thank you for reaching out!
You can enable the “Side Profile Menu” from LMS settings (http://joxi.ru/52apGwlT07lp0m), and the account icon appears in mobile view: http://joxi.ru/8Anl4KqTKPN68m
By applying the following CSS in Theme Options > Custom CSS section you can hide links on mobile view:
[data-target=”.stm-lms-modal-become-instructor”]{ display: none; }
[data-target=”.stm-lms-modal-enterprise”]{ display: none; }
When editing a single course page with Elementor, it is recommended to activate the responsive mode and reorganize the elements.
https://elementor.com/help/mobile-editing/
Kind regards
