151 comments found.
The latest update crashed the page. Nothing can fix it. You have errors in the update files.
Hi there,
Thank you for contacting us. Kindly share more details along with any relevant screenshots via this email address: support@buddhathemes.com , so that we can better understand the issue and assist you properly.
Thank you!
Release 3.2 has an error: An error of type E_ERROR was thrown on line 131 of file /home/—/public_html/wp-content/themes/beaux/framework/register-plugins.php. Error message: Uncaught Error: Undefined constant “THEME_SUPPORT_DOMAIN” in /home/—/public_html/wp-content/themes/beaux/framework/register-plugins.php:131
I restored the backup copy of the site, tried again and got the same notification.
Hi there,
Thanks for reporting this issue.
We understand that after updating to Beaux theme v3.2, you’re encountering a fatal error related to the undefined constant THEME_SUPPORT_DOMAIN, even after restoring a backup.
To help us investigate quickly, please let us know if you’re seeing any other issues (UI problems, broken elements, performance issues, or additional errors).
For deeper analysis, we may need FTP and WordPress admin access — please share these securely at support@wedesignthemes.com.
Thanks for your patience.
Hello, I’ve updated my theme and plugins, but now I can’t edit a product anymore. If I switch to the basis Wordpress theme, it does work. So it’s a theme conflict. My support has expired but this should work anyway. Please help me. I can send you the credentials.
Hi.,
We have reviewed your query and have responded via email. Kindly take a moment to review our response.
For any further questions or concerns, please feel free to contact us directly at
support@wedesignthemes.com. This will help us prioritise your request and assist you more efficientlyThank you!
Hello, I bought a new support license 6 days ago, but still no answer or fix. I really don’t understand this. Your update completely broke my webshop but you still ask money to fix this. And even after renewing the support, there is still no fix. If the problem is not solved by tomorrow end of the day, I will file a complaint at Envato. This is fraud…
Hi There.,
We sincerely apologize for the difficulties you are facing. We understand your frustration and are committed to resolving this issue as soon as possible.
We attempted to access your FTP to investigate the problem but were unable to connect. Kindly provide valid credentials so we can proceed with troubleshooting and work on a solution.
Please refer: https://prnt.sc/53X4PZD23CHX
We appreciate your patience and will prioritize this matter once we have access.
For any further queries or concerns, please feel free to send your request directly to us via email at support@wedesignthemes.com. This will allow us to prioritize your request and assist you more efficiently
Thank you!
Hello, I sent you the credentials 3 days ago and still no answer or solution. Please fix this right now!
Hi There.,
We apologize for the difficulties you are facing.
The product page issue has been resolved kindly take a moment to review it.
Please refer: https://prnt.sc/CgmRG1Un1xAB .
For further assistance, please feel free to contact us at support@wedesignthemes.com. We’re here to provide you with effective and prompt support.
Thank you!
Guys, please fix this!! I’m waiting since the 4th of March and the bug is still there. You asked me why I gave you a 1 star rating… If a customer needs to wait more than 3 weeks to get a solution for a critical bug… If I could, I would give a 0 star rating… I’ve never had such a bad support theme. Shame on you!
Hi There.,
We understand your frustration and truly apologize for any inconvenience caused. We have already fixed the issue and replied to your email.
If the issue persists, kindly provide more details and share some screenshots related to the problem so we can investigate further and ensure everything is working correctly for you.
We appreciate your patience and look forward to resolving this for you
Thank you!
I think you don’t read my emails. I will explain this 1 more time. On the 20th of March I replied this to your email: “The problems are still not solved and you are asking to give you a better review?? Please check my previous mail: There is still a critical error when trying to edit the product template: https://schoonheidsinstituut-coccolita.be/dtshop_list_template/beaux-shop/. Please fix this too.” This problem is still not solved.
On the 21st of March you replied that the credentials are wrong but they do work. I sent them again. So please fix this and stop saying that the problem is solved. How could you ask me to give a better review? You are just nog listening to my issues!! Check your mailbox.
Hi There.,
We regret to inform you that we are unable to connect using the FTP credentials provided, as we are experiencing an authentication failure.
Could you please verify and share the correct credentials so we can proceed with the investigation?
Please refer: https://prnt.sc/-kHv1kSbNIxG
Looking forward to your response
Thank you!
I’ve sent the new credentials via email. Please check 
Hi There.,
The product template issue has been resolved kindly take a moment to review it
Please note that the issue occurred because the product ID was entered in the product template, but the corresponding product was later deleted from your site. This caused the template to reference a missing product, leading to the issue you’re experiencing.
Please refer: https://prnt.sc/I_iKDL8g9Nxf
Thank you!
When scrolling in this theme, the page suddenly goes to the bottom. Also in this demo and on my installation. It occurs mostly when scrolling slowly. Is there a bug fix for this?
Hi There.,
Please email us your website’s WordPress and FTP login details at support@wedesignthemes.com so we can check the issue and update you accordingly.
Thank you!
The live demo isn’t working. Can you fix this? Would like to see the demo before I buy
Hi.,
Thank you for contacting us.
Live demo working fine please have a look : https://dtbeaux.wpengine.com/
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hi, this link doesn’t work
Hi Knichole,
The live demo is working fine. Please have a look: https://dtbeaux.wpengine.com/
ThemeForest Link: https://themeforest.net/item/beaux-beauty-cosmetics-shop-theme/26881312?s_rank=1
Thanks!
thanks, my home internet protection does not allow access to the site due to errors. I received a malware error. I had to use a different wifi
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Can you guys be more supportive. You have asked me to buy the WordPress theme and send you the code. I have done so. Now Could you tell me why i cannot upload a simple WordPress zip to my back end. Its failing. And Also refund me for the Shopify theme as I do not want the Shopify them. If i don’t get refund on Monday Ill ask my bank to refund me. and list it as fraudulent.
Hi.,
Thank you for contacting us.
1) Theme installation : https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
2) Please send your refund request via: https://help.market.envato.com/hc/en-us/requests/new
hey, i installed and activated theme but i cant upload demo version
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hello, I can’t access the support forum anymore. I always get an error “You must have valid license to access this topic.” But my purchase code is still valid.
There is a problem with the radio buttons on the checkout page: https://snipboard.io/IHxF2e.jpg
There is not enough space between the bullets and the shipping method. Could you please fix this?
Hi.,
Thank you for contacting us.
1) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
2) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
done
Hi.,
We have resolved your query kindly check and let us know.
Please have a look: https://prnt.sc/d67U4zZMejKN
We hope that you are satisfied with our support. If you have a moment, we kindly ask that you consider rating our service. Your feedback is valuable to us. Please refer to the video at https://recordit.co/YqdTBuEJRm for instructions on how to rate us.
Thank you!
Bought the theme on Monday. It’s been a week now and no reply to support ticket – any chance someone could take a look at my question? There is no demo content, and unyson doesn’t have any link to demo content – consequently no progress. Thank you!
Hi.,
Thank you for contacting us.
Please download the unyson plugin here: https://we.tl/t-mrU6PZLWCs
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If you face any difficulties Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Thank you!
Hello, I created a ticket on the support forum. Could you please check my question?
Hi.,
Thank you for contacting us. We get the “Invalid user name/password” error. So please send us the valid WordPress login details.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Guys, please… We have a topic on themessupport.com but you are answering beside the point and do not read my questions. I already send my question 3 times in that ticket but you always reply to the first question without giving a solution.. Your answer: “just replace the image” but that doesn’t solve the issue. Please try it yourself before sending it to me. I’m getting frustrated
Hello, is this theme compatible with the Big Commerce plugin? Thanks
Hi Orchid2023.,
We have only tested our theme with the plugins listed on the ThemeForest page and have not conducted compatibility tests with any third-party plugins. Therefore, we cannot guarantee that the mentioned plugin will work seamlessly with our theme.
In general, our theme is designed to be compatible with most major plugins available in the market. However, we haven’t specifically tested it with this particular plugin. If you decide to use this plugin with our theme and encounter any challenges, we recommend reaching out to the plugin’s developer for assistance in resolving any issues that may arise.
Thanks!!
top menu cart remain empty after adding product addtocart. unable to login or register tried multiple time for support
Hi.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Hello, I’m trying to register on https://themessupport.com but it doesn’t work… I always get an error “The email address isn’t correct.” Could you please help me? I have a question about a bug on my website using the Beaux theme
Hi., Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Dear Author,
I recently encountered this error while I tried login on my Dashboard. The issue is related to the theme, I not well versed with PHP and DBs.
This is the error I am getting. Though the front end of website is still working.
Warning: Undefined variable $post in /home/u198239617/domains/letstir.com/public_html/wp-content/themes/beaux/functions.php on line 94
Warning: Attempt to read property “ID” on null in /home/u198239617/domains/letstir.com/public_html/wp-content/themes/beaux/functions.php on line 94 WordPress database error: [You have an error in your SQL syntax; check the manual that corresponds to your MariaDB server version for the right syntax to use near ‘AND comment_approved = ‘1’’ at line 5] SELECT SUM FROM wp_commentmeta LEFT JOIN wp_comments ON wp_commentmeta.comment_id = wp_comments.comment_ID WHERE meta_key = ‘rating’ AND comment_post_ID = AND comment_approved = ‘1’
Warning: Undefined variable $count in /home/u198239617/domains/letstir.com/public_html/wp-content/themes/beaux/functions.php on line 98
Fatal error: Uncaught TypeError: call_user_func_array(): Argument #1 ($callback) must be a valid callback, function “show_star_rating_and_count_in_shop” not found or invalid function name in /home/u198239617/domains/letstir.com/public_html/wp-includes/class-wp-hook.php:308 Stack trace: #0 /home/u198239617/domains/letstir.com/public_html/wp-includes/class-wp-hook.php(332): WP_Hook->apply_filters() #1 /home/u198239617/domains/letstir.com/public_html/wp-includes/plugin.php(517): WP_Hook->do_action() #2 /home/u198239617/domains/letstir.com/public_html/wp-settings.php(601): do_action() #3 /home/u198239617/domains/letstir.com/public_html/wp-config.php(119): require_once(’/home/u19823961…’) #4 /home/u198239617/domains/letstir.com/public_html/wp-load.php(50): require_once(’/home/u19823961…’) #5 /home/u198239617/domains/letstir.com/public_html/wp-login.php(12): require(’/home/u19823961…’) #6 {main} thrown in /home/u198239617/domains/letstir.com/public_html/wp-includes/class-wp-hook.php on line 308
Please help me out, I know my support is expired but this issue happened on its own. I haven’t checked the website recently and suddenly I got this error.
Thanks in advance.
HI.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
Sent!
Hi.,
We have checked your credentials but unfortunately, they are invalid kindly share with us your valid credentials so that we can check and let you know.
Thank you!
Dear [WordPress Theme Developer],
I hope this email finds you well. I recently purchased your WordPress theme and have been working on optimizing it for better performance. However, I have noticed that the theme is not ranking well in GTmetrix despite trying WP Rocket and NitroPack.
I have conducted several tests and found that the issue is with the theme’s compatibility with these optimization plugins. I understand that different themes may have unique structures and requirements, but it’s important to ensure compatibility with popular optimization tools.
I am writing to kindly request your assistance in resolving this issue. Could you please look into this matter and suggest any possible solutions? It would be great if you could provide any tips or recommendations on how I can improve the theme’s performance.
I would appreciate any assistance you can provide, as I am looking forward to getting the best performance from your theme.
Thank you for your time and attention to this matter.
Hi Pierresokhn.,
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Kindly contact our support team through the forum or mail your queries through our email id.
Thanks!!
Hi team, we have uploaded your theme and followed the instructions themes opened as a white page
Hi!.,
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi team i have sent you the credentials.
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
Well, you deserve it. Such a beautiful customer service i highly recommend your team.
Hi.,
Thank you very much for such valuable feedback with the 5-star rating and appreciation. This kind of good appreciation helps and motivates us to perform well and deliver better service to customers forever.
If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us.
We are happy to help you.
update for wordpress 6.2 please
Hi.,
Thank you for contacting us.
You can update the theme to the latest version of WordPress 6.2. If you face any difficulties while updating the WordPress version to 6.2 kindly get back to us.
We are happy to help you.
Thanks!!
Preview theme is not displaying properly
Hi Team, your support platform is not working for us, we tried reset password and tried to reach you guys, unable to access. please respond us.
Hi.,
Kindly, share the purchase code and the registered e-mail id, so that we will reset your support forum login and share them with your registered e-mail id.
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you!!
Hi Team, Just made a purchase, unfortunately all theme core plugins are returned with error message. I tired to register and reach your support, still waiting for the confirmation email with password, tried to reset password, no luck so far. Please help us asap.
Thank you
Hi.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Then we’ll help you to get rid of it ASAP !!
Failed to access Github repository “ThemeFuse/Unyson-Backups-Extension” releases. (cURL error 28: Resolving timed out after 5000 milliseconds)
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
