39 comments found.
I have this website I want to build, and I want it to have a section where I can showcase my Twitter feeds in, like, a sidebar, maybe using a plugin. Also, I want it to have some article sections where I can showcase video recordings that I have and also audio files that I have, and they get to play on the website. Does this theme support those features?
How am I going to request a ticket if the product is not on the list? I need help urgently. This topic is useless.
Please check the screenshot https://prnt.sc/4xN53v1vnHKp
When I activate ads, I get errors on the pages and it won’t let me edit the banner photo on the internal pages.
This theme is useless.
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
How am I going to request a ticket if the product is not on the list? I need help urgently. This topic is useless.
Its been 4 days, I didn’t get any response on my ticket. I import Prysm Marketing demo but I seems there is some issue with Prysm Core plugin, because I received an email that there is an issue with Prysm Core plugin. I also tried on localhost but getting same thing in localhost too. Please response ASAP.
Ticket #3690050
Greetings, Due to current on going situation all over Bangladesh where we are located we are unable to reply you on time. We are extremely sorry for the incontinence. Internet was shutdown in all over the country due to the emergency situation and army deployed to handle the situation. Currently we have limited connection of internet and we are trying to get back to you as soon as we can. please provide us some time to work on it.Thank you so much for your patience.
Best Regards, ThemeXriver
I have logged a ticket again for the same issues I have been having since I purchased the theme. After 5 months of leaving it on the back burning thinking by now there should be an update as all the comments are complaining about the same issues I’m have. Guess what no update.
Please sort out my issues or refund the theme. No hotfix where someone logs in and say it fixed just for it to still be broken. I want the theme to function as it is intended to. I don’t want to have to log a ticket just to change site logo on the header.
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
Gentlemen, this is disgusting. I’m helping my friend set up your theme. Firstly, I could not find information that the theme needs Elementor Pro. In the free version of Elementor, the main pages of your theme do not work. Secondly, whatever I do, only the demo of the main page of the desired version of the theme is imported. All internal pages are imported in a basic blue design. Although in the preview, each version of the theme has its own design of the internal pages. I spent 2 days trying to figure out where I was making a mistake. And I could not achieve the correct download of the desired demo.
It was extremely reckless to purchase a topic from a company that has “Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo” written on its own website in the FAQ section. It’s just incredible. Who are all these 11 users who gave you 5 stars?
I will ask my friend to issue a refund and give you a well-deserved one-star rating.
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
the theme was purchased on Envato Elements and it is not possible to register a ticket (The license number is not suitable). How can you help with this, given that your theme has obvious problems in the code?
If you encounter any difficulties creating a support ticket, feel free to reach out via our live chat on our website: https://themexriver.com/. Your satisfaction is our priority. Best regards, ThemeXriver
Please specify how I can contact your technical support service through the website. I am unable to create a new discussion on your portal (403 Permission Denied. You do not have the required permission to visit this page).
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
I don’t have support. I need a quick fix for this . Please help
Feel free to navigate through our website, where you can engage in a live chat to discuss any issues you may be experiencing.
It is asking me to renew support. I am not looking at renewing support
I just need a quick fix!
I wan to remove the animation effects of overall theme. where is it present in theme settings
Hello,
I have a subscription with elements.envato and I downloaded your theme from there. I really like the theme and most elements are easy to customise i.e. colour changes etc. However I seem to have hit a snag whilst customising because I am not able to change the colour scheme on the footer and header as well as some select areas of the website. I looked through your documentation, but the instructions are honestly not clear as they do not offer clear information on editing the footer and headers.
I have been using Elementor for some years now, so I know my way around it, and there is always a template for the footer and header that can be edited so that it is sitewide, but this one does not seem to have a template in the Elementor Footer and Header editor, nor is there a template in the templates section. I have a particular colour code I am trying to implement across the entire website, however some sections do not seem to have a way to access those sections to change the colours.
I tried to contact you through support but the link does not proceed to the next stage to send an enquiry. Your help will be very much appreciated.
Kind regards E
upon installing ‘creative agency’ templates I am getting a ‘there has been a critical error on this website’ message; pages are not displaying properly. I am trying to make a support ticket but it keeps saying it is not the right product, but it is
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com and they will assist you asap.
Yes I tried to submit a ticket. As I already wrote I keep getting a message that my token is for a different product, but it is not. It will not let me create a ticket
Please help my website is totally broken
it is saying a critical error with the ‘prysm core’ plugin
Did you open a ticket?
If have trouble with creating a support ticket please visit our website for live chat support https://themexriver.com/ our support team will be glad to assist you further.
hello, where to edit get a quote link in header? I just need to inset link.
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
i cant create acc. i can only ask here
Here you send me mail wabidullahsharif@gmail.com
Hello, I emailed already. Thanks!
All you themes Spero, Pyrsm, Niobis are very nice. You should combine all into a super theme like Astra or OceanWP with lots of customization.
Right now there are quite a number of issues. Please assist
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
I edited the About page by changing he header style. After I saved, the menu is messed up. I cannot change it back except delete the page and reimport.
Need urgent help. I have submitted a ticket.
Please give the ticket link or I’d. Thanks
Already replied.
Hi thanks for you quick reply. I need more help
1) Is the About Us page supposed to be empty? No sample layout? I need this layout https://themexriver.com/prysm-theme/digital-agency/about-2/
2) The header I selected is a transparent header with a dark image behind menu. How do I change the color text to white on the sub pages only? The homepage menu text can be black because the background is white. I want to change the menu text color only on the sub pages.
Please check the ticket replay where updates are being provided. Thanks
Hi Thank you for the fix. I have more issues and have reply the ticket.
1) Is there a way to make all pages follow the header defined in the main options instead of changing them individually in each page?
2) The mobile menu is not showing on this
3) The mobile menu bar is showing black color hamburger lines.
4) I cannot change the header of Services page to follow About Us page
5) Can you guide me the way to change the menu hamburger lines and text for desktop and mobile? You can show me the css way or editing the template.
6) The header image main section (The round image) on the homepage is also missing in the mobile version.
I can’t find how to change the colors of the site (typography, menus, backgrounds) nor does it mention in its documentation
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com and they will assist you asap.
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Pre-sale question. Whats the php version and other requirements for this theme?
So this theme i snot supported anymore because question of 15 days ago is still not answered
Please give me ticket link or ticket id?
The menu ‘navigation menu’ has icon, how can I hide this icon or even delete it?
Hi, would you be so kind to contact our support team at https://themexriver.ticksy.com/ and they will assist you asap.
envato elements, so I haven’t the code of purchase.
my question is very simple, how can I delete this small icon on menu
https://paste.pics/OGGP3
Hi, this looks like it comes with a TON of great widgets, do you have a web page you can send me so I can see demo’s of them please? Thanks!
Hello, sir. I’ve purchased this incredible theme from envato elements. I´ve imported demo content with success, but I jus’t can’t change the theme colors….header font colors, etc
I’ve just sent you an e-mail. Do I need Elementor PRO in order to change colors? (header colors, font colors, etc)
Hi, I installed your theme from Envato Elements and cannot create a support ticket. I can’t change the color of the header, nor change the color of the icons.
I can’t change the room theme colors, can you help me please? I have urgency on this.
You send your admin details to this email address and let me know what the problem is . wabidullahsharif@gmail.com