156 comments found.
Hello,
I am currently experiencing several issues with my website: 1. Elementor is not working properly: When I try to edit a page or post with Elementor, the left panel appears slightly greyed out with a loading icon. I am unable to access or edit any elements. 2. License issue: No active license is shown under Crocoblock, even after entering the correct license key. Activation is not possible. 3. Plugin updates fail: The following plugins cannot be updated: • JetElements for Elementor • JetTabs for Elementor • JetTricks
I kindly ask for your support in resolving these issues.
Hi there,
1 )Elementor loading issue:
Server requrirements:
To properly load Elementor, your server should meet the following requirements: a minimum WordPress memory limit of 256MB (recommended 512MB for best performance), PHP version 7 or higher.
and
Loader method:
Navigate to the dashboard > Elementor > Settings > Advanced > Switch Editor Loader Method
Please refer: https://prnt.sc/16sbfuP44k0c
Update Elementor version
You should use the most updated versions of Elementor/ Elementor Pro, WordPress, and your theme
Plugins conflict
Deactivate all of your plugins except the following:
Elementor
Elementor Pro
If this solves the problem, reactivate each plugin one by one, until you spot the problematic plugin.
If the issue persists, kindly provide temporary admin access (username, password, and domain URL) along with FTP credentials. This will allow us to investigate the issue in detail and provide an appropriate solution.
Please send the details directly to support@wedesignthemes.com.
2 )License issue:
Please note that plugins are included in our theme package; there is no need for you to purchase them. However, if you want premium features of the plugin and premium support, you need to purchase a separate license for it
3)Update version :
Please contact us via email at support@wedesignthemes.com so we can provide you with the updated plugin files.
Thank you!
I have contacted you multiple times already. The demo template cannot be edited with Elementor as advertised. I even provided you with full access credentials, yet you never logged into my website—not even once.
The tips listed in your previous email were implemented long ago and did not solve the issue. It feels as though your customers are of no concern to you.
I paid for this theme and, frankly, received a broken product with zero support. Is this really how you treat paying customers?
Hi There.,
Thank you for your message, and we sincerely apologize for the frustration this has caused.
We’d like to clarify that we have already responded to your previous emails and identified that the issue was due to an error in the DesignThemes Core plugin. This has since been resolved, and the updated plugin has been included in the latest theme version available on ThemeForest.
Additionally, we have already shared the direct download link for the updated plugin with you via email. In case you missed it, we have just resent the plugin link. You can download the updated version from there and upload the ZIP file to your site via Plugins > Add New > Upload Plugin in your WordPress dashboard.
Please rest assured that we are committed to helping you get everything working smoothly. If you encounter any further issues, feel free to reach out—we’re here to assist.
Thank you!
Thank you – everything is now working as expected.
However, I would have appreciated much better communication between you and me throughout this process. Please keep in mind that I am not the end customer, but rather managing the implementation on behalf of my own client. Delays and a lack of clear responses put me in a difficult position—especially when I’m unable to provide my client with reliable updates.
I work under tight deadlines, and situations like this can result in me losing the project—and potentially you as well, as I would have considered requesting a refund for the template.
Slow or unclear support can be extremely damaging in this business. I hope you take this as constructive feedback.
That said, thank you for your assistance and for resolving the issue promptly in the end.
Hi There.,
Thank you for your feedback, and we’re truly glad to hear everything is now working as expected.
We sincerely apologize for any inconvenience or stress caused throughout this process. We fully understand how critical clear and timely communication is, especially when you are managing deliverables on behalf of your own client under tight deadlines. Your perspective is completely valid, and we deeply regret any difficulty our delays may have caused you.
Please know that your feedback is very important to us, and we take it seriously. We are actively reviewing our support process to improve communication and ensure a smoother experience moving forward, not only for you but for all of our valued users.
We truly appreciate your patience and professionalism, and we’re grateful for the opportunity to make things right in the end. If there’s anything more we can assist you with, please don’t hesitate to let us know.
Thank you!
hello, i Have installed the theme but There are no predefined import files available for this theme.
how can I import the demo?
Hi.,
We were unable to verify your purchase code as your comment does not have a buyer badge. Kindly confirm your purchase code along with your site’s WordPress and FTP login credentials by sending them directly to support@wedesignthemes.com so we can proceed with assisting you.
Please refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thank you!
I facing problem in changing a background image,unable to find image path,Pls help
Hi there.,
Could you please mention which background image you want to change also share some screenshots or short videos so that we can check and get back to you?
Thank you.
Its a backgroud image of homepage, how i share Image and screen record>?
its besides the title “100% original and Organic”
Hi.,
Thank you for reaching out.
Please send your request to us directly at this email support@wedesignthemes.com
If you’d like to share an image or a screen recording to help us better understand your query, you can do so using the following methods:Sharing an Image:
Take a screenshot of the homepage or specific section you’re referring to. Attach the image file directly to your email or upload it to a file-sharing service (e.g., Google Drive, Dropbox) and share the link with us. Sharing a Screen Recording:
Record your screen using tools like: Windows/Mac Built-in Tools: Use tools like Snipping Tool or QuickTime. Online Tools: Tools like Loom or Screencast-O-Matic can help record and share videos. Upload the recording to a file-sharing service or directly attach it if the file size is small enough. Once shared, we’ll review the details promptly and assist you further. Let us know if you need additional guidance for creating or uploading the image and recording.
please check i want to change this image
Hi.,
Please refer to the screenshot image attached below to change the BG image as you mentioned in your screenshot.
Please have a look: https://prnt.sc/tk7S4nzhN2uX
Thank you!
This Item is completely Broken. We couldn’t even get it Initial Setup. Like the Demo is not being Imported. And there are Multiple Plugin Issues We are facing. We Submitted Support request in their Own Support System. that is not even a Support System that is literally a forum. And Its been a Week you couldn’t respond it, When I Posted the Issues, You have replied like you have Installed and Imported the Demo, But that part I couldn’t Understand because I have not even shared the credentials even but you responded as it is done. Then I had shared Login Credentials but no replies. Nothing Happened its been a couple of days. So I have Posted on the Support itself for a refund.
Hi Sridhar.,
Sorry for the inconvenience.
We have replied to your query in forum topic kindly check and share your updated credentials there so that we can fix your queries with an hour.
Thank you.
You Guys Should have done that earlier. not after I raise a Refund Claim. I Waited Patiently for 2 days for you to solve this. But you didn’t even respond. So I am not taking chances to use the theme and then stuck with bugs later, what happens after the support period expires. Also pretty disappointed facing issue at the initial stage itself along with having the support query being unanswered for 2 days. So Please kindly approve the Refund query raised. Thank You.
Hello i have buy Thame and install it but Slider not work SR6 error are shown and i can’t access aby button or link will try support ticket but product code doesn’t work please help me for this. 8 Nov to buy
Hi.,
Sorry for the inconvenience, To investigate the issue, please share your site’s WordPress login credentials and either FTP or cPanel access directly at support@wedesignthemes.com so we can check the issue and assist you further.
Thank you!
Cart is not working,Even cart button is not working, please fix it asap. thank you
unable to proceed for checkout
Hi Mrpanwar6167,
We have reviewed your site, and both the add-to-cart and checkout functions are working fine on our end. Kindly have a look.
https://screenrec.com/share/E6ySHjkRiBIf you are still facing any issues, please share some screenshots or short videos related to your query, and we will check and provide further assistance.
Thank you.
Hello Please check this screenshot also,
https://drive.google.com/file/d/1rhgIiOIBniaG_gOf3JaZFpfEZjRQxtM7/view?usp=sharingUnable to change this background cosmetic product image
Hi There.,
Kindly refer to the video below for instructions on how to edit the slider image.
Refer: https://screenrec.com/share/KlAV4usTjg
Thank you!
Hello Team, After Import Demo Content,”There has been a critical error on this website.”, Whats wrong now?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Please send your request to us directly at this email support@wedesignthemes.com
Then we’ll help you to get rid of it ASAP !!
I have shared access of my server,please check
Hi.,
We have checked your site and fixed the critical error. A response has been sent to your email. Please review it and let us know if everything is resolved.
Thank you!
I unabe to update the Plugins, its says to activate the licence, i try to activate but cant. Please help me
Hi.,
We have checked your site and fixed the critical error. A response has been sent to your email. Please review it and let us know if everything is resolved.
Thank you!
how i can i make this section shows 4 products in one line not three ?
https://prnt.sc/kit9L_6Nioa9Hi EhabDarwish.,
Thank you for contacting us.
We cannot verify your purchase code since you don’t have a buyer badge for your comment. Kindly, confirm the purchase code via the right bottom form located @ https://themeforest.net/user/designthemes#contact So that, we can move forward.
Thank you!
Why is the site not working on iPhone https://spa-licious.co.uk/
Hi Whdsolutions.,
Please consider providing screenshots or short videos along with the iPhone model to help us understand your concern better and provide you with a more effective solution.
Thanks!
Does your theme support uploading the entire demo with all its data, including text, titles, logos, images, and everything else? My customer loves the theme but requires it to be 100% identical to the demo, with the ability to replace the images and text with their own content.
Hi.,
Thank you for contacting us.
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
hey! i just commented on the Spotify theme, i did not read was for Shopify, i mean if this theme for WordPress, includes “Buy now” button, that redirects into Checkout with one click, cause i cant see it in the demo, thanks!
Hi There.,
Thank you for your interest in our theme!
Unfortunately, this theme does not have a “Buy Now” button that redirects to the checkout page.
Is there a trick to making the cart counter work when woocommerce is enabled? The counter doesnt seem to be updating at all when items are added to the cart on our staging site.
Hi There.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.
Thank you this has been resolved.
We have since emailed with a couple of other minor issues on the site. Can you please reply when time permits.
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ Support So that, we can check and have a clear look form our end.
Thank you. We have done this again today.
Hi.,
We have responded to your email. Please review and inform us.
Thank you!
It has still not been resolved. We have replied with working FTP and WP Login details to no response. Will submit support request again.
Hi There.,
Your query has been resolved. Please review the changes made.
Regarding the product single page issue, it appears to be related to third-party plugin data.
Refer: https://prnt.sc/NdfmIWIOrNmF
Thank you. Yes we can see the error messages have now been resolved. We did contact the plugin developers for the other issue, but they could not find the source of the issue in their plugin and believed it was with the theme. We have since found a work around… not a long term solution, but hidden it with CSS for now.
We have just sent a new request to have this update mirrored onto the live site as we can’t push the staging site live (long story).
hey how do we remove the pink graphics on the top of the products page etc. how do we edit it? https://ibb.co/bXb1cqx
Hi There.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.
Hi There.,
Kindly share the screenshot related to your query as shared screenshots were not working. We will check and provide you with a solution.
how do we customize the size of the logo? My logo has shrunken to this https://ibb.co/my1m3nB and I don’t see where to increase it size in the section or header style please advise asap
hi there: i’ve tried those already and changing them fails to increase the size of the logo, we can barely see it. please advise
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Is this theme compatible with PHP 8.2 version?
Hi.,
Thank you for contacting us.
Iva – Beauty is fully compatible with PHP 8.2
thank you so much for the reply
Hi.,
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
Thank you!
Hi, How do you display the additional product tabs like in your example site? Ie: Reviews, FAQs and Shipping Delivery? We have figured out how to display description and Additional Information only. Not really wanting Reviews tab, but how do we show any others? Thank you!
How do we get the Product Settings to display on the product edit page if not appearing?
Hi.,
Kindly check whether the theme-required plugins are installed and activated properly and check the settings. if the issue persists please mail us your site (WP & FTP ) log in credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
how do we change the colour of footer and header background?
Hi.,
Please refer:
https://prnt.sc/-tgiG-VQcbDV https://prnt.sc/j51LJG7dQMI8Follow the same method for the footer.
Thank you!
how do i update the category ids? where do i find these numbers for business cateories and showing different products?
Hi there, when i update the header colour there are parts that still show as white, see url: https://ibb.co/4d8580D how do we update it so all header background is a darker colour?
Hi There.,
Kindly mail your WordPress and FTP Login Credentials along with some screenshots or short videos related to your query through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.
Thanks!!
i sent my credentials over the weekend, can you please give me an update?
Hi There.,
We haven’t received your email kindly resend it to our support team via support@wedesignthemes.com
Thanks!!
hey i just bought your template and the Unyson plugin refuses to install…it’s the only plugin that does not install and it’s giving me a “Something went wrong with the plugin API.” message. please advise.
Hi.,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
The images are distorted…is there a way to show them the way they are in the demo?
Hi There.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license.
so how does that work? i buy the license for a one time fee and use input the “key” in wordpress? yes please send the link.
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license.
Note: We have downloaded the images from the link shared below and our PSD team made some design changes to those images and used them in our demo theme.
Image Purchase link: https://docs.wedesignthemes.com/image-link/iva.txt
Most of our demo images came from https://stock.adobe.com/ , https://unsplash.com/ , https://www.shutterstock.com/
Images source:
https://stock.adobe.com/search?k=beauty+professional&search_type=autosuggest https://stock.adobe.com/search?k=beauty&search_type=recentsearch https://unsplash.com/s/photos/cosmetics https://www.shutterstock.com/search/skincareThank you!
Hi there: this link sends me to a list of links, there’s no landing page that offers to buy them https://docs.wedesignthemes.com/image-link/iva.txt The images on the template are fuzzy, do i have to replace them all?
Hi.,
Most of our demo images came from https://stock.adobe.com/
Open Source Images :
https://unsplash.com/s/photos/beauty-product https://unsplash.com/s/photos/cosmetic https://unsplash.com/s/photos/beauty-products https://unsplash.com/s/photos/skincare https://unsplash.com/s/photos/bottle https://unsplash.com/s/photos/skinBonjour. Je ne parvient pas à installer le package Unyson. On dit package non trouvé.
Hi.,
Please download the unyson plugin here: https://we.tl/t-mrU6PZLWCs
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin
http://docs.wedesignthemes.com/dt_articles/import-demo/Please check your server requirements., Please refer the below link for server requirements
http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/If the issue persists please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
