hello…..In my website the animation effect keeps stopping one after another. I tried to generate ticket for support but somehow it is not sent pls help me

Hello, my name is Jair from Mexico, I am writing to you because I have two important doubts about the subject that I don’t know how to solve:

1. In the HOME the menu appears, but when you click on the three bar menu on the top right, it does not display any section. Can you help us to make the menu appear in this section of the drop down menu? It seems to be a template error.

2. Also the HEADER menu in the HOME section does not have a white background. We have tried to edit the page but it remains transparent, we want it to have a white background.

Please, I have been trying since friday to get these problems resolved, I hope to have your help as soon as possible because my client is very desperate to fix these details.

Please can you help me?

After downloading update 1.8, I entered the license number but it keeps throwing cURL Error 28: Connection Timed Out After X Milliseconds. How can this be fixed?

Hey Guys, are there any plans to incorporate a WP Bakery version of this theme? Thanks!

Hi,

I’m thoroughly impressed with your theme and am seriously considering it for our client projects. However, we face a challenge: many of our websites were originally built using Avada. Could you share any insights or best practices for transitioning from Avada to your theme?

We are particularly focused on addressing two key issues:

Content Migration: The Avada builder relies heavily on shortcodes, which persist even after the theme is deactivated. This raises a concern about how to efficiently migrate content while maintaining the original formatting and avoiding the clutter of leftover shortcodes.

Permalink Adjustments: Our objective during the migration process includes modifying permalinks to better align with our current structure, enhancing SEO effectiveness. For example, we plan to change ‘project’ permalinks to ‘portfolio’. Could you advise on the most efficient method to handle these permalink changes, ensuring a seamless and error-free transition? Additionally, we prefer to minimize the use of extra plugins in this process.

Your guidance and support in navigating these challenges would be immensely valuable to us.

Looking forward to your advice.

Best regards,

Please, I have been trying for more than 2 weeks to get these problems resolved. Please, I have sent you documents where the bugs are specifically mentioned.

I was asked for a positive review once some of the problems were solved, I did it but there are still some problems to be solved.

Please can you help me?

Thanks for the template, it is installed as it is in the instructions and this appeared and I did, Deprecated: Required parameter $parent follows optional parameter $field in /hp/cc/ae/ua/www/bearone/wp-content/plugins/axtra-plugin/redux-framework/ReduxCore/inc/extensions/import_export/import_export/field_import_export.php on line 42, , br

Hi, the animation is not getting disabled for the banner from design agency. I raised a ticket but no response.

I submitted a ticket yesterday using this link “https://crowdyflow.ticksy.com/” but haven’t got any reply yet. Please reply ASAP!

Can you please tell me how to add a video to the project pages?

Hello my name is Jair from Mexico, I am writing first to congratulate you for the great topic you developed, and also because I have three important doubts about the topic that I don’t know how to solve:

1. In the SERVICES section, 3 gray lines appear along the entire page, two on the sides and one in the center of the entire template. I would like to remove those 3 gray lines that appear in the background, they seem to be guide lines or something like that, however I don’t know how to remove them.

2. Also in the SERVICES section, the menu that appears in a semi-circle in the upper right side does not show the dots that identify it as a menu. In other sections the same semi-circle appears with the dots but not in this SERVICES section, I want to know how I can put the dots in that semi-circle so that it is visualized as a menu.

3. In the menu when I place sections that have more than two words, example: “Products and Services” automatically puts the letter (“y”) that separates the words in high also, that is to say, it leaves me the texts of the menu like this: “Products and Services” I would like to know how I can do to leave the letters of separation of words in low so that it is like this: “Products and Services”.

I hope to have your help as soon as possible because my client is very desperate to solve these details.

I’ve submit a ticket and got a reply to share the login details which I’ve provided the same day. 2 days have passed and I don’t get any response from you guys. Please resolve my issue ASAP. I’ve never had these kind of issues before not even in free themes.

Hi, I purchased the WordPress theme Axtra | Digital Agency Creative Portfolio Theme and after installing the theme when I go to import demo it shows as all done. But when I visit the site I can’t see imported demo also it asks for FTP details after importing process.

I also Sent an email to the author from support for Axtra.

Hi team, Fantastic Work, This is really a great theme. Is it possible to set up a call to share some of my feedbacks and I think if you can add my feedback to your theme, It will be a good features. Let me know if we can schedule a call.

⚠️ SCAM ALLERT: RUUN !!! If I could give this theme a zero, I’d hand it a black hole. Remember the fancy, glitzy demos that pulled you in? Yeah, those were the siren songs before the shipwreck. I had more luck assembling IKEA furniture in the dark with my mouth than making sense of this ‘theme’. Nothing works

Apparently, downloading the demos is the real-life equivalent of capturing a unicorn – mythical and impossible. And oh, the bugs! I felt like I was in a bad remake of ‘A Bug’s Life’, only without the fun characters and Pixar quality. Maybe Crowdyflow secretly wants us to be entomologists?

Need support? Well, hope you enjoy wild goose chases! They’ll send you on a never-ending quest to ‘open a ticket’. Spoiler alert: the link is just to earn time and make you waste yours n make u give up. It’s like they’ve designed an elaborate escape room, but the exit just leads you back to the start haha.

Planning to ask for a refund? Get ready for their rendition of ‘20 Questions’. And no, they never get to the part where they actually return your money. The plan from day one is steal ur money. Don’t do like me check REALLY the comment section, it’s 10 pages of infamous robbing master class.

Oh, and a little PSA: beware of the oddly enthusiastic comments declaring this theme the best thing since sliced bread. Either they’ve stumbled into a parallel universe maybe the metaverse where this theme actually works, or (more likely) they’re about as genuine as a $3 bill. The profiles wealcoder_agency, thewebstylist, codexup… it’s them commenting each time they have bad review to hide it they keep monologuing for 8 months to make you buy their trash and take your money spending lots of time answering to unsatisfied clients instead of creating a quality theme & pursued an honorable livelihood

In conclusion, if you’re looking for a digital headache a waste of a valuable time & a masterclass in frustration, Crowdyflow’s theme is your golden ticket. Otherwise, save your sanity and your hard-earned money. #ThemeParkOfHorrors”

I sent you i ticket for a refund here is the number “PRIVATE TICKET #3502258” i just want a refund, stop ASKING ME WHY I WANT A REFUND, GIVE ME MY MONEY BACK.

Hi, I have created 2 tickets. One of them is solved by you guys. Can you please take another look to My another ticket. I know this is not related to customer support but if you guys can help me that will be really great.

I really love the design and your support. Thanks In advanced

I sent you i ticket for a refund here is the number “PRIVATE TICKET #3502258” i just want a refund please, i also sent you a refund request with the themeforest refund link. Please confirm me the full refund asap!

Hey, Thanks you guys solved the ticketing system. Just created a ticket and please help me to solve that. This is really beautiful theme.Please answer my ticket quickly as you did before. thanks in advance

i sent you a refund request yesterday, i don’t want this theme anymore can you please refund me my money, Thx.