265 comments found.
Hello, I have purchased the cozy stay theme and each time I click from one page to the other, there is a slight delayed ‘black out’. Is there a way to fix this please?
Hi,
Thank you for purchasing our product – CozyStay.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you. 
Thank you very much.
Best regards,
The Loft.Ocean Team
demo content not working properly
Hi,
Thank you for purchasing our product – CozyStay.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
I am interested in purchasing your “CozyStay – Hotel Booking WordPress Theme” listed on ThemeForest.
Before making the purchase, I would like to confirm whether the theme is compatible with the Paystack payment gateway. I’m particularly interested in ensuring that Paystack seamlessly integrates with the booking system of the theme. I am aware that Paystack works well with WooCommerce, but I would appreciate your guidance on its compatibility with the specific booking functionalities of “CozyStay.”
Hi,
Thank you for your interest in our product – CozyStay.
CozyStay uses WooCommerce for payment and order management related features. Therefore, if Paystack is compatible with WooCommerce, there will be no problem.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi, super interested in your theme! How long do you probably need to implement ical calendar sync? Must have for me and I believe for most
Hi,
Thank you for your interest in our product – CozyStay.
Our development team is indeed working on a new update, however it is not possible to provide an ETA specific to release for now, as software development can be unpredictable.
Thank you very much.
Best regards,
The Loft.Ocean Team
can i use it for multi vendor
Hi,
Thank you for your interest in our product – CozyStay.
Sorry, the theme doesn’t have the feature you mentioned.
Best regards,
The Loft.Ocean Team
ICAL compatible?
Hi,
Thank you for your interest in our product – CozyStay.
The theme is not compatible with iCal currently. But it is already in our to-do list.
Best regards,
The Loft.Ocean Team
Hello! This theme have popups?
Hi,
Thank you for your interest in our product – CozyStay.
Yes, the theme support popups.
Best regards,
The Loft.Ocean Team
Hello,
Presales question (City Aparthotel demo): In “Room Details – Top Image” can I disable the right column with the booking? I would like to use only one column with the room details.
https://i.postimg.cc/wvJdVVWz/Screenshot.jpgThank you.
Hi,
Thank you for your interest in our product – CozyStay.
Do you mean that you don’t need the booking form and you’d like to show the room details in one column? If so, yes, the theme provides an template for this.
Thank you very much.
Best regards,
The Loft.Ocean Team
presales question: 1. Does it support room booking for single / double / dorm hall 2. Rates with per night/per day 3. Taxes with GST, Inr currency 4.Manula booking from admin for customers 5. support for woocommerce payments 6. Discount coupons support? 7. Customer Booking form wiht extra fields? 8. Option to pay advance while booking by customer say 20%? 9. does it support Pdf invoice send to customers 10. sms / email notifications support? if everything is supported i m ready to buy this plugin i need a long support from you team has a wonderful frontend demo, but i dont see any admin demo to really go for this product, pls reply
Hi,
Thank you for your interest in our product – CozyStay.
1. You can define room types.
2. Yes.
3. Yes. The theme supports WooCommerce’s tax features.
4. No.
5. Yes.
6. Yes. The theme supports WooCommerce coupon functionality (only for all rooms).
7. No.
8. No.
9. No.
10. The theme only supports WooCommerce’s email notification feature.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hi, i want a theme for my multi location hotel booking purpose. Is it possible to make that possible with this theme. I liked the theme very much, any way we can make this into multi location hotels booking. Like by using categories or anything like that
Hi,
Thank you for your interest in our product – CozyStay.
Sorry, the theme doesn’t have the feature you mentioned.
Best regards,
The Loft.Ocean Team
Hi! Are the pre built website fully editable (color/pictures/titles) with elementor free? I have bought a few themes and when you active the pre designed page you’ll need elementor pro…
Hi,
Thank you for your interest in our product – CozyStay.
Yes, you can get the full features from CozyStay with Elementor free. And all demo pages are built with Elementor free.
Best regards,
The Loft.Ocean Team
Thanks!
Prepurchase question:hi, is it possible to use your booking search form on main Page or the Header with my own online booking? Can i link the commands via Ajax or something else?
So the guests use your booking search form and i link the commands to our online booking plugin and the guest see the results on a new page?
Hi,
Thank you for your interest in our product – CozyStay.
Sorry, the theme doesn’t have the features you mentioned.
Best regards,
The Loft.Ocean Team
Prepurchase question: I really like https://cozystay.loftocean.com/apartment/ but is all black background .. client wants a white bg .. there is a possibility to revert bg color quickly without interact with bkg color and especially with all content ( txt etc) ?
Hi,
Thank you for your interest in our product – CozyStay.
Yes, you can just change the color scheme globally.
If you have any question after purchasing, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello. Is the theme fully editable with elementor?
Hi,
Thank you for your interest in our product – CozyStay.
Yes, CozyStay is fully editable with Elementor.
Best regards,
The Loft.Ocean Team
Can you show me some pages that were made with this theme?
Sure, please check our demo sites for details.
Thank you very much.
Best regards,
The Loft.Ocean Team
Welcome. I’ve been through the demos for a while. I’m interested in looking at a website that was made with this template but is not in the demos.
Sorry, we are not allowed to share customer information ( including website URLs ) without their permission. Thank you very much for your understanding.
Best regards,
The Loft.Ocean Team
Hello
Récemment, j’ai acheté ce thème et je le trouve super… Seul bémol mon entête composé du logo et du menu ne s’affiche pas sur la version tablette et mobile
Hi,
Thank you for contacting us.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
By the way, since our support service is only available in English, please fill it out in English when submitting your support ticket. Thank you very much.
Best regards,
The Loft.Ocean Team
How to change search page title background image
https://cozystay.loftocean.com/island-resort/?s=asHi,
Thank you for contacting us.
You can find the option via WordPress Customizer > Page Title > Default Background Image.
Since this comment section is for pre-sale questions only, if you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you
Thank you very much.
Best regards,
The Loft.Ocean Team
hi, can I set weekly prices only? I dont want daily so I was wondering if possible…
Hi,
Thank you for your interest in our product – CozyStay.
Do you mean you’d like to set a different price for each day of the week? Like $100 on Monday, $200 on Tuesday…?
If so, sorry, the theme doesn’t have this feature.
Thank you very much.
Best regards,
The Loft.Ocean Team
no, for example, I just want to set weekly prices instead of daily, for example, $285 per week
Sorry, the theme doesn’t have this feature.
Thank you very much.
Best regards,
The Loft.Ocean Team
Is there the possibility to see a calendar with the reservations received in the backend? If this functionality is not present, is it possible to use a woocommerce extension without it conflicting with your booking system?
Hi,
Thank you for purchasing our product.
The theme itself doesn’t have the feature you mentioned. Since we haven’t tested any third-party plugin with related features, we are not sure if there is any plugin for that purpose or if there is any conflicts between the plugins and CozyStay. However, if the third-party plugin follows WordPress Code Standards, normally there will be no problem.
Since this comment section is for pre-sale questions only, if you have any further questions, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
theme have user dashboard and account page? i mean how user manage thair booking and review?
Hi,
Thank you for your interest in our product – CozyStay.
CozyStay uses the third-party plugin WooCommerce to manage order and payment related features. However, the theme doesn’t have the review/rating feature currently.
Thank you very much.
Best regards, The Loft.Ocean Team
Hello, I am facing a problem, which is the inability to translate these words or reach the specified place for them, which is “check in – checkout – rooms – guests”, and “adults – children” in “guests” , and I cannot access them in WordPress, and when I used the documentation, I could not access them either, please help sir
https://icecreamapps.com/v/eqfatytHi,
Thank you for contacting us.
Since this comment section is for pre-sale questions only, please open a support ticket at Loft.Ocean Help Center and one of the technical support specialists will assist you.
Thank you very much.
Best regards,
The Loft.Ocean Team
Hello sir, I made a ticket, but still no one has responded to me
Hi,
Thanks for your reply.
The support team is open Monday to Friday from 10am to 6pm (UTC+10). Please refer to this screenshot: https://d.pr/i/eQar4l .
Since it is the weekend, your support ticket will be processed during the support team’s working hours after the weekend. Thank you very much for your understanding and patience.
Best regards,
The Loft.Ocean Team
