943 comments found.
where can i find FFMPEG setting
Hello,
Does your server have FFMPEG installed?
Thanks!
Please Help – Customers who have a PAID subscription can’t watch premium videos because it keeps asking them to join a plan. They already have a plan and are logged in but still are being prompted. We have submitted a ticket.
Hello,
Our technical support will check and help you. However, this problem often occurs because customers use cache plugins or cache tools.
Please check again and turn off cache options once logged in.
Thanks!
I didn’t install any plugins or cache plugin. It just won’t let annual subscribers see any videos.
tiktok embed is not supported this theme?
not working, can u send me tiktok video from ur demo site
Hello,
Here’s how to get the embed code: https://developers.tiktok.com/doc/embed-creator-profiles?enter_method=left_navigation
If you need further assistance, please create a ticket through the support tab.
Thanks!
Hello, does the theme support agora or a free alternative to WPStream?
Hello,
Currently, VidMov only supports live streaming with WP Stream.
Later this year, we will further update CloudFlare’s services.
We don’t have any studies or plans with Agora yet.
Thanks!
Can the content creator/ post author details in the frontend be turned off where the site will only have one author and no need for this community/ social feature?
Yes, You can completely disable those features in Theme Settings.
Thanks!
Can the site fonts be changed globally for the theme? Did not see details in the documentation. Thanks!
Hello,
It has that option available in Theme Options.
Thanks!
does this hide youtube video ads? for imported videos
Hello,
Youtube’s display of video ads is very strict.
When using Youtube’s Player API, Youtube will not allow ads to be displayed.
Thanks!
this dont have feature to import youtube videos? like you have in vidorev?
Hello,
VidMov doesn’t have that feature, you should use dedicated plugins to make sure everything works properly. Eg: https://codecanyon.net/item/wordpress-automatic-plugin/1904470
If you need detailed instructions for declaring custom fields, please create a ticket through the support tab: https://themeforest.net/item/vidmov-video-wordpress-theme/35542187/support
Thanks!
hello. If I buy a regular license, and the website domain I use is banned, can I use the license on the new domain?
is there documentation to edit the front end + popup and other stuff ?
Hello,
I think this is a technical purchasing question. You should create a ticket through the support tab for advice.
Thanks!
Hello, Do I understand correctly—that the only way to add Bunny Stream videos is to upload the video file to the site’s media library first? Can the files be removed after the Bunny URL exists? Seems like a waste of server storage space. Thanks.
Hi Studio7sevans,
Thank you for contacting us!
Yes, it has the feature to delete the original file after it has been successfully uploaded to bunnyCDN.
Best Regards!
Hello i’m interested about your amazing theme, i just need add preview for embed videos, when be available please ?
Any news ?
hello, can you please help me figure out the problem, youtube videos working in PC chrome but when i browse with mobile it isent Play .
Hello,
Please check your cache related plugins and their settings.
If you would like to investigate, please create a ticket through the support tab.
Thanks!
Hello, Every time you update posts views count starts from zero. Another user posted this same issue 2 months ago and you said that it’s not an issue. I can confirm that EVERYTIME the post is updated the view count starts from zero please fix this bug.
Hello,
There are no updates regarding those data.
If there is anything you would like to investigate, please create a ticket through the support tab.
Thanks!
I tried the theme on localhost in XAMPP. Now I want to deploy it on the server but it returns “The purchase code is already being used on another domain (” localhost “)”. I have sent a support ticket to you. Please help me solve it.
is it possible to allow users to edit videos audio or posts after they added them and is published?
Figured it out it is in the reviews section of the post
Can I move data from VidoRev to VidMov now?
Hello,
These are two themes with completely different data structures and you can’t do that.
Thanks!
Can i disable the “Membership plan text+icon” over my videos? I cheeked every setting, there is no option to disable it. Photo Example: https://ibb.co/NyVd9Bd
Please create a ticket via the support tab!
Thanks!
“Hello Support,
I’m having trouble activating the theme on my website. It keeps showing me that the theme was activated on OLLYA.fr, which is the correct domain, but it refuses to activate. I don’t understand what to do next.
Thank you for your assistance.”
Will I lose any content or data if I upgrade from Video Rev?
Hi,
The answer is NO.
Data is stored in the database and managed by WordPress (not the theme)
Thanks!
