2341 comments found.
I am sad that my simple question was deleted without even atempting to answer it. Since the last update, the elementor editor does not load anymore and the elementor system info logs that the Hub Elementor Addons plugin provided by the theme is incompatible.
Please fix, as this is a crucial error – and do not delete my comment instead.
I will keep posting until fixed, as I am a paying (and so far very satisfied) customer!
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
We are committed to helping you resolve this issue and ensuring a smooth experience for you.
pre purchase question : can i change any demo into dark mode with 1 click?
I have bought the theme for starthub 5 theme, but it doesn’t support backery.. I don’t use elementor, and i don’t find the option to import demo if I select backery plugn… I cannot use the theme otherwise… Also the site is so slow (greydev.be)
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
I think my question is clear enough. I need the theme with WP BAKERY, otherwise I cannot use it.
After more then 1 week no answer yet, a simple question was be asked.
Hello there, any chance for Figma files? I have seen older requests but just checking if there is any progress? I have used Hub for multiple projects in the past and Figma would help significantyl
Hi there,
We’re not able to share Figma files, thanks for your query.
Cheers, Team Hub
I can’t find the navigation appears on mobile from the side? Can you please help with that? I opened a ticket regarding this. Here’s the request #25447
Our support team is scanning tickets constantly, and I can see that it’s been responded already.
Hello, There is an issue with the beauty demo from version 4.2 presentation. It load a japanese site and not the demo. Have a nice day.
We can’t see any issues, please kindly double check.
Hello, it was probably just a broken link. Now everything works as expected. Also very good work on the new demos. They look excellent, especially Hub Beauty. All the best.
Glad you’re enjoying 
Please note that one license is for one end product.
Have a great weekend.
Hi! it is possible to edit the Portfolio Meta with WP Bakery or just with Elementor?
Could you please extend your support, thanks.
Lots of issues since last update. Colors are set to default and compatibility with Polylang has suffered. Pages cannot be accessed and show the blog instead now…
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
Hi: On this last update, backend got stuck in update needed plugins. Won’t update in any way and keeps returning to same screen. FIX ASAP!
Panic Attack: Can’t acces any other backend page.
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
Hi, Can you please look into this support request #25404
I’ve checked our system and noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Hi, Tabs switch button doesn’t work after new update, any solution to resolve it? Thanks
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
Hello…
Currently im using your theme “INSURANCE” and i have a couple of questions;
1. How can i full width the sticky Menu same as your demo Insurance?
2. In Carousel, I want to use like this colorful hover over effect, screenshot as under;
https://snipboard.io/BNDPch.jpg3. How can i display menu button LOGIN in Mobile Menu version?
To better assist you, could you kindly submit a ticket? This way, we can understand the specifics of your query or concern and provide a more accurate solution.
Hello again..
i have already sumbit the ticket, Please its highly requested to fix them today as i have meetign with my client on Sunday morning.
Hello… its been since 3 days already opened ticket nobody till now reply…. Why is your side the support is way too slow?.. i have already mentioned i have meeting with my client due to this i have to postpone!
Hello! I’m back after one year and I see that there are new demos. Question: are some new demos available ONLY for Elementor plugin? Because they don’t show up updating the theme and using bakery. I can’t get these new demos for Wp bakery neither updating the theme via FTP. It’s weird, it never happened..
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
... I just asked if there are some new demos available ONLY for Elementor plugin …
Did you already use Hub? Or are you intending using for the first time?
I’ve used it (several licenses) for years (5/6 websites) and it never happened
The question is simple, please just answer and I’ll open OR not open a ticket based on your answer .‘
Can you please respond to my ticket request #25215 ?
waiting for your response to my ticket request
I see that it’s responded, please reply if you need further help.
Hello,
My website’s add to cart button with grouped product is giving issues.
Rest all the products are added to cart but when we add grouped products to add to cart, the products are not added.
Please help.
My woocommerce status showing that the template files are outdated, I’ve updated the theme but still the woocommerce showing outdated. Please help
Could you please submit a ticket providing all the relevant details about the issue you’re facing? This will enable our support team to assist you more effectively.
I’ve submitted the ticket, Please check for the same. How much time it’ll take?
URGENT… Hello guys, I also created a ticket in the support. These errors need to be fixed urgently. I am desperate. Thanks Here are a few of the errors that keep coming up: -Warning: Undefined array key “header_sticky_bg_position_tablet” -Warning: Undefined array key “footer_background_position_tablet” -Warning: Undefined array key “padding_tablet”....
I see that it’s resolved, have a great rest of your week
Thanks for quick help, it works
hello, I have updated my ticket but it seems I need to give a notication from here..
I can see that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Hello: could you please answer tickets. Thanks.
I noticed that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Hi,
Could you please check and update the ticket below. Little urgent. #24834
thank you.
Hi This is little urgent.
I see that your ticket has already been responded to. If you need further assistance, please reply to the ongoing ticket. Our team is here to help and ensure your experience with our product is smooth.
Do you have timeline when you Hub Elementor Addons will be compatible with Incompatible with ‘High-Performance Order Storage
Could you please reach the plugin support, thanks for your cooperation.
