I am sorry but i can’t find the demos anywhere. What am i doing wrong? It says that demo data is imported “Demo data successfully imported.” but where?

Hi kartdora,

Please create a support ticket here: http://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.

Revolution slider is included in theme free of cost, so you can please ignore that plugin license activation notice. Please refer this article – https://hcode.themezaa.com/documentation/how-to-activate-revolution-slider-and-wpbakery-page-builder-plugins/ for more information.

Thanks,

ThemeZaa

Hi kartdora,

Can you please explain more which alternate photos you are referring to.

Thanks,

ThemeZaa

Hi kartdora,

Theme support WP Bakery only and this plugin is already included in theme package free of cost.

Thanks,

ThemeZaa

I would like to use your beautiful theme. Installation among themes is similar and should not require an additional payment for technical support. In lieu of that payment, would you mind updating your doc? Otherwise my license cannot be used.

Disregard the refund request. Im not using this theme. But please do try to assist your loyal customers with similar questions in the future. I may get back to it. Best Regards.

Hi thermalphysics,

You need to first activate theme license and then you should be able to import demo data as per that provided article. In short you can go to WP admin > Appearance > Theme Settings > Import/Export.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi sahussain,

Thank you for using H-Code theme.

Please create a support ticket here: http://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.

my support expired so i cant create ticket can i sent email by access details

Hi sahussain,

Please refer this article – https://help.market.envato.com/hc/en-us/articles/207886473-Extend-or-renew-Item-Support to renew item support and then you can create ticket.

Thanks,

ThemeZaa

Hi gleysen,

You can update theme first and then update included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi osterti,

We have already released H-Code update with latest WPBakery yesterday.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Thank you, I received an email about the update right after my message. Now everything is up to date!

And thank you.

ThemeZaa

Hi josephhh,

Please renew your item support and then create a support ticket here: http://www.themezaa.com/support/ with your query and WP admin access, so our support team can check it and guide you as needed.

Thanks,

ThemeZaa

Hi darshak_11,

Yes of course you can use WPBakery page builder editing for portfolio posts.

Thanks,

ThemeZaa

Hi kosmico1985,

Your support is expired, so you need to renew the item support. Google ads is not listed and tested as theme compatible plugin, so you can customise the theme as per your need to make it look and work as per your need.

Theme updated package is already included in your theme purchase but support was for 6 months only. For your information to apply theme update in your website is not included in the support and that you will need to do yourself or with the help of your developer. But you can refer this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ for theme and plugins update.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

I bought 2 licenses of this theme, how can I know which of the two licenses I am using on my website? www.aguasdelmonte.cl

I need to have that information to be able to renew the support of the theme, I need help please.

Hi kosmico1985,

You can renew any one and your support will get renewed.

Thanks,

ThemeZaa

Hi panacheqa,

We have tested H-Code latest update in our demo site and other sites as well and it is working fine without crashing and also theme settings are alsovisible and working. It can be the conflict of any extra used plugins or customisation implemented.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi rcz_3,

Please note that our system is showing an alert that your one purchase code of H-Code theme is used in 3 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

You can then create a support ticket here – http://www.themezaa.com/support/ for any queries you may have.

Thanks,

ThemeZaa

Thanks for your replay. The other sites was only a test site before i could take my website online. But I’ve deleted them now. I tried to Create a support ticket, but it was not possible to select my purchase/template to continue.

Hi rcz_3,

You can update theme first and then update included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi sofintel,

You can update theme and included plugins as per this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/. And for theme compatibility with WordPress and plugins, please check the changelog here – https://hcode.themezaa.com/documentation/installation/h-code-changelog/

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

I did this already but the available version of the functions is inferior to the last one, that’s why I have contacted you. Isn’t it still possible to get one compatible with 7.0.1?

Hi sofintel,

Our technical team will review it and add latest WC compatibility in the near future theme update.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi cblima,

Please refer this article – https://help.market.envato.com/hc/en-us/articles/202821510 for the error you have mentioned below.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi NF13,

Please edit your page > H-Code Page Settings at bottom > Page Title > Enable Title (Select “ON”) > Title Template Style (Select “Large Title”) > and then it will work fine as per your need.

For any further queries or issue then please create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi whitej1975,

Yes you will need to manually update theme and then theme included plugins, please refer this article – https://hcode.themezaa.com/documentation/installation/updating-h-code-theme/ for more information.

Yes H-Code latest version 2.3 is compatible with WP 6.x.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Hi angeliquegiles,

Please note that our system is showing an alert that your one purchase code is used in 5 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

Thanks,

ThemeZaa

lol, there are a couple demo installs and I tried several times to do another. Your THEME is not updated fully to the new software version so to be very honest – We won’t be using it at all. You won’t have to worry about that. I’ll remove the other sites this morning and create the actual clients site on a theme that is fully updated and supported but thanks for your help!

Hi IgmarRussia,

H-Code latest version 2.2 supported and tested WP and plugins versions can be checked here – https://hcode.themezaa.com/documentation/installation/h-code-changelog/. Our technical team will test and add latest version compatibility in next theme update. Unfortunately we do not have ETA for the update but most probably it will be next month.

For any further queries or issues please renew your item support and then create a support ticket here: http://www.themezaa.com/support/

Thanks,

ThemeZaa

Dear Themezaa team, many thanks for your reply – it’s really appreciated. We’ll be looking forward for the template update, and hope it would be released it as you plan. Thanks!

I’m sorry to insist on this, but you say the theme is still supported and updated and then send me a link saying the latest update was in august 2021! So I cannot update those core wordpress and essential plugins to latest version?! When will be the next update?

I have also Pofo theme and I just checked and the latest update was on december 2021!!

Could you please reply? thanks

Hi josephhh,

Unfortunately we do not have ETA for the update but most probably it will be next month.

Thanks,

ThemeZaa

Hi rcz_3,

Please note that our system is showing an alert that your one purchase code of H-Code theme is used in 3 or more WP websites. As per Envato regular license policy you can use one regular license of theme in one WP site / domain. So please purchase additional licenses to have legal usage of the theme and in case if you have already purchased multiple licenses then please provide us all those purchase codes, so we can update in the system and other support agent do not mention about this alert again.

You can then create a support ticket here – http://www.themezaa.com/support/ for any queries you may have.

Thanks,

ThemeZaa