3824 comments found.
Pre purchase question:
I have a motorbike rental business with accommodation. I would like to setup several booking scenarios.
1st scenario would be daily motorbike hire (with the option of overnight accommodation)
I would then like to set up two packages
3 days @ €320
5 days @ €550
This is a “per person” price and the accommodation can sleep upto 6 people. So, for example 5 people could book the 3 day package and price would be €1600.
Is this something I would be able to achieve with your system ?
Hi,
First of all, thank you for your interest.
You can set the price for per person without the accommodation enabled. If you enable the accommodation in the tour price setup, the price will for 2 people.
You can check more details about the custom package here: https://docs.goodlayers.com/creating-custom-package-options/ .
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Hello, We have 2 licenses, one of them for several years. Unfortunately, we have only just discovered that CaptchaV3 does not work, even though it is integrated as described. Now spam is coming in via one of the forms and the server provider has pointed this out to us and says that there is no captcha in the forms. Unfortunately, we cannot contact support as it has expired. Otherwise we would have done it already. However, we believe that you could support us a little here, as there appears to be a problem with the integration of Captcha V3 and not a problem caused by us.
We urgently need help as this is an important company website and not a small private website.
Hotels and excursions run via the Global Settings. We do not have the separation into tours and hotels that you have made, as the website was created before the separation.
Each hotel has its own form on the tour page, where the captcha is also displayed. The form is created with Contact-Form 7 and the Captcha V2 is integrated in the form. Sample: https://govacation-domrep.com/travel-planner/hilton-la-romana/
Each excursion (tour) has a reservation bar in the tour settings: https://govacation-domrep.com/travel-planner/3q-sdq/ And the captcha is not active in this form.
How do we get the captcha to work? Many thanks in advance for your efforts.
Hi,
1. Could you make sure the website work with the latest version?
Changelog: https://support.goodlayers.com/document/changelog-travel-tour/ .
2. If it’s not, please update the theme/plugin first: https://docs.goodlayers.com/theme-updates/ .
3. Then install this plugin: https://wordpress.org/plugins/google-captcha/ and enable it in: Tourmaster Global Settings > General > User / Template.
4. Clear the cache on your website/browser.
5. Try to check the captcha again after you’re done all steps above.
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That’s exactly how we did it and have been doing it for years. The website is always up to date, whether Wordpress, template or plugins. The cache has been cleared and the captcha still doesn’t work.
Hi,
I’m not sure what’s wrong, please send an email to: support.loc@goodlayers.com with the wp-login/website address credentials so we can check it together,
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Thank you, we have sent an email
Hello, i can’t find the shortcode bloc, does somenone knows where I can find it pls ?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here 
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much! 
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Hello Everyone,
I’m encountering a problem with Goodlayers Core, specifically with the page builder functionality. Strangely, it works correctly when I downgrade it to an older version. I’ve ensured that all plugins and the theme are up to date, and I’m using WordPress version 6.3.2.
I would greatly appreciate any assistance or insights you can provide to help resolve this issue. Your expertise is invaluable to me.
Thank you in advance for your support. Best regards
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Ok, I did submit a ticket. Thank you
Waiting for your reply
Hello, My site homepage is not visible, please suggest
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Thank you for your reply, The home page content is visible but the inner contents are not visible i.e., the About Us page and tours page content.
I am sharing with you the necessary requested details kindly check the isssue
Hi,
Please check your email, I’ve replied to you now.
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Hello,
We made the necessary changes in the server as suggested.
Will you please help us to solve this issue asap as we have to lunch the site asap
Hi,
Sorry for the late, please check your website.
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Still, all contents are not showing.
Please recheck it and solve the issue on priority we have already wasted 4 days on this
Hi,
I’ve replied to your email two days ago. Are you check it? Please update the PHP version from 7.2.x to 7.4.x or 8.0, it’s a requirement from WordPress: https://wordpress.org/about/requirements/ .
Also, I’ve been required to update our theme/plugin to the latest version and it’s still outdated now.
Could you follow the email and update all requirements so we can check it again together?
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Please check the recent mail
Hi,
Sure, please check your email again.
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Hello Team,
For the last 26 days, we have been following up with you regarding our site issue
But nobody gave us any positive reply on that
This is how you handle your client
On Dec 10th one of the team members from your side suggested us to directly connect with the development team member i.e. Mr Matthew
The next day I mailed him and also CC support.loc@goodlayers.com
But still no reply I will get on that
We already told you that we are in a hurry to live our site but nobody has made any effort to solve the issue from your team
Very unprofessional and unethical behaviour we will receive from your entire team
Waiting for your reply
Hello I tried and registered with email gelebrin@gmail.com to revoke license and use it. But email is not coming to inbox to activate profile. and now I am locked out.
Please help me to login and revoke this purchase code or do it for me please,
Thank you. I am in a rush so please do it fast.
Hi,
Our director will get back to you soon. Sorry for the inconvenience.
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Any update? I am in a hurry, cos of that I can’t do anything
Hi,
Sorry for the delay, could you send the purchase code to: support.loc@goodlayers.com and I will help you revoke first. Sorry for the inconvenience.
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sent it
Sorry for the delay regarding the registration. I already manually approved the email for you. Please try again.
Ignore Issue Resolved
Unable to login to Good Layer License center. Password reset email is not received.
Hi,
Please send an email through the profile page: https://themeforest.net/user/goodlayers/ with the email user and our director will check it for you.
Sorry for the inconvenience.
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Hi pre sale question 1. How can admin see all the booking and inquiries through the system (in admin dashboard or some where) 2. How to alert admin about new booking/ inquires. not only by emails. in systems alert or sms alert or some means cuz it is really essentials
Hi,
First of all, thank you for your interest .
1. The admin can check the booking in tour order: https://demo.goodlayers.com/traveltour/admin-transaction-page/ . For the enquiry, it will be sent to the admin email directly.
2. We only support the email notification in the tour system.
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Hi there, just installed the theme and imported the “Museum” demo. Is it possible to change the single tour page header – the image section – to be more like the “Travel Tour Main V5” demo, I like the “Museum” better but would love to have 5 featured images on the top and not just one with a “gallery” button. Thanks a lot.
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Is it possible to do one page checkout or single page checkout instead of taking customer to multiple pages?
Hi,
Unfortunately, it’s not possible. Maybe you can try to enable the WooCommerce Payment in: Tour Settings > Payment > Payment General and you will be able to using the one page checkout from the WooCommerce.
If you have further questions, please submit ticket in our support website. Our dev and supporters are only provide support in there, not here.
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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I am trying to use shortcode to show only specific posts with post Id [gdlr_core_blog num-fetch=”3” blog-style=”blog-widget” post=”112,123,505” thumbnail-size=”thumbnail” ] But it does not work.
It works with tags, but too many tags I have to create: [gdlr_core_blog num-fetch=”3” blog-style=”blog-widget” tag=”name-me,post-tag,goodpost” thumbnail-size=”thumbnail” ]
Could you please tell me the way to make shortcode work with post ID? Thank you so much!
Hi,
Unfortunately, the blog shortcode don’t have an option to show only specific posts from the post ID, sorry.
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Hi im thinking about buy the theme and booking plugin. But i need the option for 1 day hikes, that clients can pay on the tour day to the guide. is it available?
Hi,
Yes, it’s possible.
Thanks for your interest
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Hello, I made purchase earlier on and I didn’t get the licensee certificate and I was debited, I checked my download and I couldn’t find what I purchased
Hi,
Sorry to hear that. Could you try to check it with the Envato?
https://help.market.envato.com/hc/en-us/requests/new
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Hello, I am yet to get my refunds back, on my account statement, its showing i have been refunded, but i am yet to get my funds back. what’s happening ?
Hi,
Please contact Envato directly about this matter. We are just an author in Envato marketplace. Envato handles all about the payment process. We can’t do anything about it. https://help.market.envato.com/hc/en-us/requests/new
Hey, thanks, got a refund and i am currently working with theme, please what’s the grid and column for the popular destination of this https://demo.goodlayers.com/traveltour/main4/
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Can i force customer to deposit payment only on particular tours ? Many people make full payment. https://prnt.sc/O_ny5aFPD6lQ
Hi,
Unfortunately, it’s not possible, sorry.
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Hi, I want to purchase this Theme, and I want to use it for Flight booking as well as other features listed already, please, can the theme be also used for Flight booking?
Hi,
The theme mainly for tour booking, so I’m not sure it’s fit for your requirements or not.
We’re only have tour and room booking at this moment.
- Tour: https://demo.goodlayers.com/traveltour/tour/finland-helsinki-santa-claus-town-8-days/ .
- Room: https://demo.goodlayers.com/traveltour/homepages/main5/room/luxury-suite/ .
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Okay, I already purchased the theme this morning, a quick one, can payment options like Paystack be added to the list of payment since I am in Nigeria?
Hi,
The default payment gateway from the tour system isn’t support for Paystack, but you can work with Paystack when you enable the WooCommece checkout in the Tour Settings.
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I like the theme so much, but i have a Q. Some tours include accommodation packages in 3-star, 4-star, or 5-star hotels. Is there a possibility to add more than one price for the same trip based on the type of accommodation? something like this: https://ancientegypttours.trekksoft.com/en/activity/book/310011/10-days-cairo-hurghada-holiday-4-destinations
Hi,
First of all, thanks for your interest .
You can try to add each accommodation for each package like this one: https://demo.goodlayers.com/traveltour/tour/finland-helsinki-santa-claus-town-8-days/ .
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hi can someone add diffrent currency within with website
Hi,
You can check the currencies switcher on our demo: https://demo.goodlayers.com/traveltour/homepages/main5/ .
By the way, thanks for your interest .
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thanks for replay it only support two currency USD & CHF can more option be added to it like kes/ksh
Yes, you can add more currencies. We just put two currencies in the demo.
Hi, pre purchase question : 1. can i costumize or add field like hotel name, location, and whatsapp number in the checkout section? 2. in the phone number field, can i add phone number country code infront of the field ? 3. can i use extra plugin like facebook pixle for ads on facebook ? 4. for how long i will get version update for the theme ? i mean, let say in 1 or 2 next year you still do this project, am i will get the version update for free or i should pay or something ? thankyou for the attention! you the best!
and also can i add badge of my tripadvisor in my website ?
Hi,
First of all, thanks for your interest
1. Yes, you can add field in the contact information in the checkout.
2. No, we don’t have the phone number country code field.
3. If you just want to tracking your website with the Facebook Pixel then it’s working fine.
4. You will get 6 months for the support and the theme update forever.
5. Yes, you can add badge of your from tripadvisor in your website.
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Hi, i just bought this theme and when i want to import the demo the button action is not working, can you help me ?
Hi,
Can you please submit a ticket to our support website? Our dev and supporters only provide support in there, not here
Please note that, Right now, all support will be conducted through http://support.goodlayers.com/ (Purchase code can be found here: http://support.goodlayers.com/purchasecode.png)
Thank you very much!
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Hi, by booking a multi-day tour, does the calendar update (available/unavailable) for the entire tour period automatically? Thanks
Hi,
First of all, thanks for your interest.
Yes, it will update automatically.
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