153 comments found.
Hi, How Can I delete ‘Highlight Current Page’ you give two option dot and underline.. I think you must put third option. But ı dont want anything.
Hi,
Thanks for the purchase. You can achieve it fairly easily using custom css as is:
.menu li a::after {
display: none !important;
}
This will do the trick.
Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Thanks in advance.
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Kind regards
BoldThemes team
If I insert the videos they remain 16:9 if I change the format it doesn’t work, why?
Hi,
Thanks for the purchase.
Please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to take a closer look at the issue and assist you.
Thanks in advance.
Kind regards,
BoldThemes team
Hello will you be updating this theme as for weeks now my admin has been saying
Your theme (Pawsitive) contains outdated copies of some WooCommerce template files
Hi,
Sure, we will release an update in the next couple of days. The notice you are seeing does not influence the functionality in any way.
Kind regards,
BoldThemes team
Excellent. Thanks
Hi,
The update was released a week ago. Please let us know should the issue persists.
Thanks a lot in advance.
Kind regards,
BoldThemes team
I am using this theme as one page, everything is lovely! I just need one CSS hack on how to remove the active bullet decoration beneath all menu items that happen to be on the same page.
Hi,
Thanks for the purchase, we are glad that you like Pawsitive.
The thing you wish to do can not be done with pure CSS but can be achieved using come custom JS. Please add the following:
document.addEventListener('DOMContentLoaded', function() {
var items = document.querySelectorAll('.btMenuHorizontal .menuPort nav > ul > li');
function hasAnyClass(item) {
return item.classList.contains('current-menu-ancestor') ||
item.classList.contains('current-menu-item') ||
item.classList.contains('current_page_item');
}
var found = false;
items.forEach(function(item) {
if (!found && hasAnyClass(item)) {
found = true;
} else {
item.classList.remove('current-menu-ancestor', 'current-menu-item', 'current_page_item');
}
});
});
To Appearance > Customize > General Settings > Custom JS
It should do the trick – it will leave only the first active item in the menu with the decoration and remove active decoration from all others
Should you need additional assistance in the future, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Thanks in advance.
Kind regards,
BoldThemes team
Thank you so much for this! Now I can finish up… 
The color change in the price table on the home page doesn’t work. Why?
Hi,
Thanks for the purchase.
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have accent color related override (and some other overrides) set on the pages which do not reflect changes on Appearance > Customize panel. Try removing these overrides on pages with issues.
Should you need any additional help in the process, please submit a ticket at our support site – boldthemes.ticksy.com and our support team will be glad to assist you.
Thanks in advance.
Kind regards,
BoldThemes team
I changed it as you suggested, but nothing changes. The theme doesn’t work well, sometimes it doesn’t even save changes, and it doesn’t adapt well to mobile devices. Can you fix this? Thanks.
Hi,
Please leave a ticket at our support site – https://boldthemes.ticksy.com/ with your site’s url and wp-admin credentials.
Our support team will be glad to take a closer look.
Kind regards,
BoldThemes team
Hi, I customized the website’s colors and logo, but it doesn’t update. I always see the default logo. Why? thanks
Hi,
Thanks for the purchase.
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have a logo related override (and some other overrides) set on the pages which do not reflect changes on Appearance > Customize panel. Try removing logo related and other overrides of interest on pages with issues.
Should you need any additional help in the process, please submit a ticket at our support site – boldthemes.ticksy.com and our support team will be glad to assist you.
Thanks in advance.
Kind regards,
BoldThemes team
I changed it as you suggested, but nothing changes. The theme doesn’t work well, sometimes it doesn’t even save changes, and it doesn’t adapt well to mobile devices. Can you fix this? Thanks.
Hi,
Please leave a ticket at our support site – https://boldthemes.ticksy.com/ with your site’s url and wp-admin credentials.
Our support team will be glad to take a closer look.
Kind regards,
BoldThemes team
Hi, we’re using your theme and noticed that, for some time now (exact date unknown), the columns are no longer displaying correctly on the frontend – even though everything looks fine in the backend.
Could you please let us know why this is happening and what we can do to fix it? Themes and plugins are running on the latest version already.
Thank you! Best regards,
Able to solve it on our own – love your themes, thanks!
After the latest update, my website is broken. All the blocks have shifted out of position.
Hi,
Updating the Pawsitive theme to the latest version – 1.3.0 (and Pawsitive plugin as well) should resolve issues with the latest Bold Page Builder release – https://documentation.bold-themes.com/changelog/pawsitive-changelog.txt
Make sure to update the Pawsitive theme and Pawsitive plugin to versions 1.3.0 using one of the methods described here: https://boldthemes.ticksy.com/article/7123/ , update the Bold Page Builder plugin and clear your server cache if any.
Kind regards,
BoldThemes team
Hello,
latest update broke the site, can you please help. i tried everything and nothing is working. This is a bad time for something like this to happen.
Hi,
Updating the Pawsitive theme to the latest version – 1.3.0 (and Pawsitive plugin as well) should resolve issues with the latest Bold Page Builder release – https://documentation.bold-themes.com/changelog/pawsitive-changelog.txt
Make sure to update the Pawsitive theme and Pawsitive plugin to versions 1.3.0 using one of the methods described here: https://boldthemes.ticksy.com/article/7123/ , update the Bold Page Builder plugin and clear your server cache if any.
Kind regards,
BoldThemes team
I have updated the theme and plugin to the latest version as you have recommended but it has broken the site, all layouts have gone and pages are all over the place.
I have had to restore my site back 2 days to get it back up and pages working again, do you check these updates before you release them.
Hi,
Updating the Pawsitive theme to the latest version – 1.3.0 (and Pawsitive plugin as well) should resolve issues with the latest Bold Page Builder release – https://documentation.bold-themes.com/changelog/pawsitive-changelog.txt
If it does not, there is some other cause of the problem on your site.
Please make sure to update the Pawsitive theme and Pawsitive plugin to versions 1.3.0 using one of the methods described here: https://boldthemes.ticksy.com/article/7123/ , update the Bold Page Builder plugin and clear your server cache if any.
If the issue persists please send us the site url and wp-admin credentials using the form in the right hand sidebar of our profile page: https://themeforest.net/user/boldthemes and our support team will take a closer look at the current setup.
Thanks in advance.
Kind regards,
BoldThemes team
Apparently you all updated Bold Builder… FYI – when I updated it to 4.9.8 – it broke the stylings on my site. I am a very experienced Web Dev and Coder… there is something wrong with the update of that plugin. I can’t post the link but just test your own sites.
It’s confirmed… it’s the plugin update. Obviously, I can’t leave my site all messed up so I resorted back to the previous plugin and all is well again… hopefully you can sort the issue out. It’s a standard server install with no changes to the site other than this one plugin being updated.
Hi,
If you are experiencing issues with page layouts on your site after the Bold Page Builder update to version 4.9.x make sure to update your theme and all packaged plugins to their latest versions. In the case of Pawsitive, it is version 1.3.0 – https://documentation.bold-themes.com/changelog/pawsitive-changelog.txt Theme and plugin updates should resolve the layout issues.
You can use one of the following methods to update the theme: https://boldthemes.ticksy.com/article/7123/
If you choose to do it manually, using FTP, make sure to delete all old theme files as some of them are removed in the latest versions of the theme and they may create conflicts if left on the server.
Of course, remember to clear your server cache if any
Regards, BoldThemes team
Everything has been updated… except that plugin… site is fine. I updated that plugin… and the issues.
Hi. Thank you very much for your theme. After updating all plugins after (about 6 month), website shows now SERVER ERROR. Any Idea what i can do?
Hi,
Can you provide additional details about the server error?
If detailed error messages in your environment are switched off, please either turn on WP_DEBUG – https://developer.wordpress.org/advanced-administration/debug/debug-wordpress/
or find the php error log on your server and take a look at the FATAL ERROR message which should clearly indicate the cause of the error.
Thanks in advance.
Kind regards,
BoldThemes team
Hi I have a few questions 1. Is the template adapted to EU law? So the division into account types and registration methods? Theme sends a link to activate the account? 2. Is there a demo to see how the creation of a category tree and additional fields is coded? 3. And one last question. Is it possible to have everything you write about in one theme? That is, a store, service reservations, company advertising entries, etc.?
Hi,
1. We do not collect any personal data, if that is what you mean. You do not need any kind of activation to use the theme. User accounts are handled by WordPress, as with most other WordPress themes.
2. No.
3. Everything you see in the demo is part of the theme.
Kind regards,
BoldThemes team
It’s not about collecting data from cookies. But if you provide registrations for accounts of individuals and companies. It has to be a division into roles. There is such a law in the EU. And if this motive does not exist, it cannot be used in the EU because it may result in high penalties. I asked what this theme is suitable for? Is it only for one type of services or can you create many of them on one page. Share a demo so you can see the theme’s features. Because I don’t buy blindly.
The theme does not provide any independent account registration process. Although we do not offer a trial version, we provide a satisfaction guarantee. Should you purchase our theme and determine that it fails to meet your requirements, we invite you to apply for a refund, which we will grant.
No thanks. Why do I need a template that can’t be used in Europe. Maybe some amateur will fall for it, buy it and then ask for a refund.
We have thousands of customers in Europe and they are using our themes (including this one) without any legal issues as far as we know.
I have asigned my own logos to the site but they do not show up. I’ve removed the ones that came with the theme and it’s now just the name of the site. Is it because I used an SVG?
Hi,
Thanks for the purchase.
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default. On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
You probably have a logo related override (and some other overrides) set on number of pages and it caused the problem. Try removing logo related overrides on pages with issues.
SVGs are supported and should not be an issue.
Also, for all assistance you need in the future, please submit tickets at our support site – https://boldthemes.ticksy.com/ it will help us track your issues more efficiently and provide help in a timely manner.
Thanks in advance.
Kind regards,
BoldThemes team
Why when using your imported templates for this theme… in mobile… the hamburger menu is on the left side… and not on the right which is the norm… and why is the logo not centered or at least properly organized. I don’t see anywhere to fix this… without going to manually code it in… which I can do but rather just raise the question with you.
Hi,
You are right, without manually going into code you can not move the mobile menu from left to right 
Kind regards,
BoldThemes team
strange you would have it reverse of how it’s done 95% of the time… the template is outstanding in every way but this. So I don’t have to dig for it… which file is it in?
Hi,
The easiest way is to make changes in file framework/js file header.misc.js line 28
and change
if ( $( 'body' ).hasClass( 'rtl' ) ) {
responsiveMenuPosition = 'Right';
} else {
responsiveMenuPosition = 'Left';
}
to
if ( $( 'body' ).hasClass( 'rtl' ) ) {
responsiveMenuPosition = 'Right';
} else {
responsiveMenuPosition = 'Right';
}
It will do the trick.
Kind regards,
BoldThemes team
didn’t work. I also tried Left and right
I’m just trying to make it so the logo is on the left… and the menu hamburger button is on the right… when the site is in mobile view. Like how most sites are. The code you told me adjust, which I did… did not work.
Hi,
Can you please provide the url of your site so we can take a closer look?
We have tested the suggested change in our development environment and it does exactly what you want. We wonder what can be the problem on your server. Perhaps the cache or something similar?
Kind regards,
BoldThemes team
Then I don’t think you understand the issue then because even looking at the code, it wouldn’t fix the issue that the template is having. That code doesn’t swap the locations of the logo and hamburger menu. I don’t even have to test it to know that… although I did. There is nothing wrong with the server or cache.
Hi,
Let us assure you that by changing this:
https://imgur.com/bmOv4IPyou get this:
https://imgur.com/lOujOHEand this:
https://imgur.com/QMCd7eOExplaining how the code works is, unfortunately, out of the scope of support, but the method has been tested and it works as you can see from the screenshots above.
Kind regards,
BoldThemes team
After I import the theme, I can’t find the homepage to edit in the page function. What should I do?
Hi,
Thanks for the purchase.
Please submit a ticket at our support site – https://boldthemes.ticksy.com/ and leave site url and wp-admin credentials together with the explanation of which homepage are you trying to find / set.
Our support team will be glad to take a closer look at the issue.
Kind regards,
BoldThemes team
Hello how do we update the BoldThemes WordPress Importer on our site as its not updating with the current theme we have with you.
We have Version 2.6.1 and has a conflict with yoast SEO to the extent we have to disable it.
Hi,
The latest version of Pawsitive – 1.2.8 – https://documentation.bold-themes.com/changelog/pawsitive-changelog.txt features BoldThemes WordPress Importer version 2.8.1
If you have updated your theme and Pawsitive plugin to 1.2.8 but you are not prompted to update the importer, the best option is to delete the importer from the plugins panel of your wp-admin.
Once you do that, you will be prompted to install it again (as it is a required plugin) and it will be installed from the theme package (the newest version included in your theme)
Kind regards,
BoldThemes team
Thanks I have the latest version so will look in the package files for the updated plugins.
Hi. After last update my contact form 7 stop to work normally. After submission wheel stuck . Do you know how to fix it? Thanks
I found the problem and fixed by myself
Hi,
Great, thanks for letting us know.
Should you need any additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Thinking about buying this theme. Can appointments be booked through the theme (i.e., specific day, time, service)? Is the functionality within the theme or do I need to add a plug in like QuikCal?
Hi,
Thanks for contacting us.
Booking management functionality is not included in the theme, you need to use third party plugin fir that.
Kind regards,
BoldThemes team
Is the theme compatible with the QuickCal plugin which gives the appointment booking capability? Or is there another third party plug in you would recommend?
Hi,
Our users usually use Bookly – https://codecanyon.net/item/bookly-booking-plugin-responsive-appointment-booking-and-scheduling/7226091 but as booking plugins commonly have relatively shallow integration with the theme (via shortcodes and widgets), most of the plugins in the market should work without issues.
We haven’t tested QuickCal but from their documentation we do not have obstacles for using it with out themes.
Kind regards,
BoldThemes team
Another presales question. Is there anything we need to purchase for the Bold Themes? For instance, another theme we are looking at is an Elementor theme. I found out Elementor is not bundled with the theme so we have to buy two things (Elementor and the theme). Is there anything like that with Pawsitive?
Hi,
No, you do not have to buy anything to get the same site as on the demo – everything comes pre packaged with the theme.
Of course, third party plugins such as Bookly and others, which do not come with the theme, need to be licensed/bought separately.
Kind regards,
BoldThemes team
I have two websites (different domains) that I am thinking about using Pawsitive on. Do I need to purchase the theme twice?
Hi,
Thanks for contacting us.
If these are two different projects, yes you need to different regular licenses.
Kind regards,
BoldThemes team
Hi BoldThemes,
Does the theme work with WordPress 6.3.1 and future updates? Thank you for your reply.
Hi,
Thanks for contacting us.
Yes, the theme will work with 6.3.1 and any future updates as well.
Kind regards,
BoldThemes team
Hi BoldThemes,
Thank you for your reply. Can you send me the psds for the Coco homepages version?
Thanks in advance.
Hi,
We have home1 and home 2 available as psd files.
Please find them here: https://we.tl/t-egFm1v45cg
Kind regards,
BoldThemes team
