1294 comments found.
FYI your support videos are absolutely worthless since they are 3 years old and nothing is laid out the same in 2.0. Documentation also leaves a LOT to be desired. My thought is that E-composer is recommended to make things easier, but then you are charged down the road for items you created that should have been easily made with the base theme. Waste of $98 (with fees and tax).
Hello, Please check this link as the updated documentation: https://support.the4.co/collections Additionally, you have 6 months of free support to contact our support team and request assistance with any questions: https://support.the4.co/ Regarding the use of the EComposer application, it is not mandatory, and you can exclusively use the theme for your work. In the future, if you wish to customize and enhance design flexibility, you may consider using it. We are ready to assist you; please create a ticket so that we can promptly address your concerns. Thank you for using our theme.
Hi, I have a poster shop on woo commerce and want to move to shopify. What can you recommend about your theme that would make it good for the poster niche? and also i have alot of categories what features again or something about the theme that can show off lots of categories and posters in there best light? thank you!
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our support team will assist you. Thank you!
Does Kalles have a Chinese version?
Hi there, Sorry but our theme does not support multiple language, we only provide English as default language. If you have any question, please contact us via this system: https://support.the4.co/ Thanks!
Every product that isn’t in stock says ‘pre order’ instead of add to cart. Where on the theme can I change this?
nevermind i found it
Yes, please let us know if you have any questions. Thank you so much!
How do I make the mega menu width larger?
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our support team will assist you. Thank you!
what is the theme version please
Hello, How to auto open all tabs Accordion in the product page and not only the first tab. Thank you
Hi there, The theme doesn’t support that feature. You only can open one tab at a time. Best regards!
Dear Support Team,
I am writing to inquire about an issue I am experiencing with the Kallys template in the Shopify backend. Specifically, I have noticed that when setting product filters, I always need to manually refresh the page in order to see the updated results.
I am wondering if this is a known issue with the Kallys template, or if there is a setting or option that I am missing that would allow for automatic real-time updates of the filtered results.
If there is a solution or workaround for this issue, I would greatly appreciate any guidance or assistance you can provide. Alternatively, if this is a known issue with the Kallys template, I would appreciate any information on when a fix or update might be available.
Thank you for your time and assistance in this matter. I look forward to hearing back from you soon.
Best regards, Melody
Hi there, please describe this issue in detail with screenshots or video and open a ticket on https://support.the4.co/ so our team can check and support you. Best regards!
Your link for documentation is wrong: https://support.the4.cohttps//support.the4.co/collections/kalles-shopify-theme
Hi there, This is link to guideline for Kalles sections https://support.the4.co/collections/kalles-shopify-theme Please let me know if you need to help. Thank you so much!
I was able to find it, but I am guessing others don’t pay much attention to URL’s and will see it is a dead link and either get something else or have to message you. You may want to change the link under useful links to the correct URL to avoid confusion.
Thank you, we updated the document link. If you have any questions about the theme, feel free to open a ticket on our support system https://support.the4.co/. Our team will check for you.
Hi , I just purchased the theme and would like to start customization.
Before that, I would like to know: 1. every time when I customize the theme, will the DOM size become bigger? If I customize header and footer separately, the DOM size will be better than I customize and save them in 1 time?
If yes, does it mean I better to customize and save the setting at less as I can, to minimize the DOM size?
I would like to know:
1.For every time when I customize the theme, will the DOM size become bigger?
2. For example If I customize header and footer separately, the DOM size will be larger than I customize&save them in 1 time?
3.Does it mean I better to customize the theme and save the setting at less as I can, to minimize the DOM size?
Hi there, Customizations through options within the theme will not affect the DOM. However, if you make extensive customizations using HTML, CSS, or JavaScript, it is inevitable that it will impact the DOM. Best regards
How can make mega menu open when mouse over the navigation?
Hi there, please describe this request in detail with screenshots and open a ticket on https://support.the4.co/ so my colleagues can check and support you. Best regards
How to add product collection in filter?
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our support team will assist you. Thank you!
Why you Don’t reply??
Hi there, for any technical questions, please use our support system https://support.the4.co/. Our support team will assist you. Thank you!
Filter by collection and announcement bar available on this theme. If its available, i will buy this theme. Please reply
Hi there, our theme support Filter by tags and Filter by options ( use Shopify app: Search and Discovery for this feature) and these are guideline for it 1. https://support.the4.co/articles/filter-by-product-option 2. https://support.the4.co/articles/filter-by-tags About Announcement bar, this is guideline for it: https://support.the4.co/articles/announcement-bar Please check this guideline and let us know if you have any questions
How come you always post the theme update without updating the changelog? Its really important to make that available at the same time
Hi there, we updated Changelog here https://support.the4.co/articles/kalles-changelog#v423-release-23/10/2023 You can check it. If you have any questions please let us know. Best regards
Appreciate it, thank you 
Hello, how do I install the Home Handmade 2 theme? https://demo-kalles-4-3.myshopify.com/
Hi there, you will check this guideline to import demo https://support.the4.co/articles/import-demo. If you have any questions, please use our support system https://support.the4.co/. Thank you!
How can I change the mouse hover color for header menu background on Header Design 8
Hi there, It needs some customized code. Please create a ticket here https://support.the4.co/, our team will help you. Best regards!
The Add to cart button does not work on other markets. This has come up before.
Hi there, We checked your ticket, please wait for us. Thank you so much!
This used to be my favorite theme but the versions after 3 suck. How do I change the font color of my heading block? It’s stuck at #222 and none of my headings are that color and there is no way of changing it! Why is this so hard now? The instructions in the help docs are WRONG!
Hi there, please contact with us via our email: the4.staff@gmail.com, we can not find any tickets to help you check your concerns. Hope to hear from you soon! We can help you check it urgent. Thank you so much!
I am experiencing an issue with the 3D image of my product on Shopify. It displays perfectly when accessed via a computer, however, the image does not render correctly on mobile devices. any solutions? thanks
Hi there, for any technical questions, please use our support system https://support.the4.co/. Thank you!
