944 comments found.
Pre-sale questions
1. Is there a demo of your backend dashboard. If so, please share link
2. Do agents have their own front-end dashboard where they can login and add new properties. I don’t want them to see the /wp-admin dashboard or admin bar
3. Does your theme allow to send automatic email alerts to subscribers? So lets say someone subscribes to receive email alerts for houses for rent under $2500 in a specific location. Will this person get an email notification when a listing like that is added?
4. Do you have a Bond repayment / mortgage calculator?
Thank you.
Hi,
1. Due to security, I can’t give admin access to the WordPress dashboard.
2. Yes, they have their own front-end dashboard.
3. No automatic emails.
4. There is option for mortgage calculator.
Best regards!
Doesn’t work
AGENT USER TEST ACCOUNT Username: agent Password: 1234
Please try now
How do you integrate the Resideo agent contact form on the property pages?
Hi,
Is the property assigned to an agent? See “Agent” section here: https://pixelprime.co/themes/resideo-wp/documentation/assets/images/42.jpg
Best regards!
I want to connect the Resideo (agent) forms to send the info from the contact forms
If you follow the message I sent you above, the agent will receive the info via email when the contact form on the property page is submitted.
Hello, is IDX compatible. What plugin is recommended?
Hi,
This is the IDX supported plugin: https://www.diversesolutions.com/solutions/idx-for-wordpress/
Best regards!
Dear Pixelprime team,
I hope you are well.
I bought since some weeks your theme and few days ago Ive installed in my WP hosting. Unfortunately after following the steps of your documentation for the theme the desired appareance in my case DEMO2 its not working properly and every link is added twice (Home, home, buy, buy, Rent, Rent and so on..) Additionally when I try to edit the pages with Elementor appears one dialog box with the following message ” you must call the_content function in the current template in order for elementor to work in this page. Hopefully you can provide me some support with this urgent matter.
Best regards,
Additional info: I sent already in your formular that is in your website.
Hi,
Please see my email reply.
Best regards!
Hello theme is not working for me and would like a refund if possible can’t make changes to pages and Nieghbourhood it’s hard to work around and I have less time please help reply me back on monifire@icloud.com
Hi,
Please see the private message I sent you.
Best regards!
HELLO! Can i integrate with Showcase IDX? Thanks
Hi,
I haven’t tested the theme with that plugin, sorry.
Best regards!
Hi I have problem with search I cannot search by neighborhood.. Do you know where to fix this problem?
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
I purchased your theme, but lately it won’t let me access the dashboard as an administrator. On website-name/wp-admin it tells me “Access to that page has been limited by the administrator of this site”. How to enter the WordPress dashboard?
Hi,
The theme doesn’t display this message, this issue might be because of one of the plugins, maybe a security plugin, or a custom login page plugin.
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
I will try to help you.
Best regards!
I could not upload demo files. Can you please assist me?
Hi,
Please follow the Import Demo and Setup sections from documentation:
https://pixelprime.co/themes/jobster-wp/documentation/#import-demoBest regards!
Hi there I have just bought the theme. However, I cannot upload it on WordPress. It says there is an issue CCS Stylesheet.
Hi,
Please make sure before installing the theme that you unpack the package received from themeforest, that is not the theme you need to install. After unzip-ing the package, you’ll find inside a folder called theme and in it a zip file > that is the theme file.
Best regards!
Where can I translate ”/mo” after the price?
Hi,
All properties have a “Price Label” field in which you can put any text and language you want. Please see the screenshot: https://pixelprime.co/themes/resideo-wp/documentation/assets/images/42.jpg
Best regards!
Hello, I need help to solve some problems that I have had with my resident theme, how can I contact support?How can I send you a photo with my problem?
I have problems translating my site, I followed all the steps with loco traslate and still the sliders are not translated, it has still been difficult for me to use it, is there any way you can help me?
Hi,
I have replied to you via email. Please check.
Best regards!
please i need a refund. the theme is difficult to customize. pls how do i go about the refund
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue.
Best regards!
refund has been approved. please i want the funds reversed back to my card or my account. thanks
Hi,
Yes, I know, I have approved the refund and Envato is doing the money being reversed to your card. So any question that you have regarding this part, please contact the marketplace.
Best regards!
how do i contact the market place
Here is more info about the refund process, as I read it may take 3 to 5 business days for the money to be reversed: https://help.market.envato.com/hc/en-us/articles/209980383-How-do-refunds-work-
Hi,
I am writing to you regarding the theme that I bought and installed on my WP, the theme does not load. The message i get is:
Unpacking the package…
Installing the theme…
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi,
Please make sure when install the theme, first unpack the package received from themeforest, that is not the theme you need to install. After unzip-ing the package, you’ll find inside a folder called theme and in it a zip file > that is the theme file.
Best regards!
hi, i did as you said but it’s the same again.
the demo didn’t load, neither did all the pages
Hi,
Please follow the documentation here: https://pixelprime.co/themes/resideo-wp/documentation/
Best regards!
i want to buy this theme but Please is it possible to use the Nigeria Naira currency. if it does not support can the Nigerian naira currency be added if i buy the theme. Secondly i see a lot of complains about demo import. Is the demo file in the package and can it be easily installed. Thirdly, Is this an elementor theme otherwise pls what drag and drop page editor does the theme use
Hi,
1. Regarding the currency, if you’re planning to use the membership or pay per listing payment system, it uses PayPal, here is the list of currencies supported by PayPal: https://developer.paypal.com/docs/reports/reference/paypal-supported-currencies/
2. There is no issue with demo import if the server has the WordPress recommended PHP configuration.
3. The theme has support for Elementor.
Best regards!
I want to list properties in Nigerian naira. So that users can see the prices for properties in Nigerian naira. So if naira isn’t on the theme, can support add it if I decide to buy the theme
Secondly, what plugin is used to customize pages? Is it elementor?
Hi,
1. You can use any currency that you want for the listing prices, no problem.
3. Yes, you can use Elementor and default Gutenberg Wordpress editor.
Best regards!
Hi Pixel Prime Team,
We are using this template now on our webpage, and as stated on the license Advertisement here this template should be getting regular updates, but the last update was on July 18th, 2022.
We are running into PHP issues due to the lack of updating. Is there anything we can do to push this update forward? We are even open to financial consideration for this, as our other options is changing our template, and losing all of our property uploads we’ve made over time manually.
Please let us know! Thank you.
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Hello, I have a question. There are certain elements/Pages that I want that are in other demos than the one I selected. Is there any way to import the pages from the other demos?
Hi,
Importing multiple xml demos will create duplicated content, you could do that, but you’ll need to manually delete the content that you don’t need afterwards.
Best regards!
Yes, that would be fine with me. Actually, before I came here to write on themeforest, I had already imported demo 2 and had gone to the settings of your plugin and imported the settings. But then when I tried to import demo 2, I didn’t see the pages of that template, for example. Not even duplicates.
So, you did use the WP Import, right?
Yes, I did use the wordpress import tool.
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
Hi i want to know how can i download demo data and if there is no demo data i am requesting a refund please
Thanks
Hi,
Yes, there is demo data inside the package you download from ThemeForest. Inside the received package there is a folder called Demos that contains several XML demo content files that can help you getting started. More about how to import demo file and setup your website here: https://pixelprime.co/themes/resideo-wp/documentation/#import-demo
Best regards!
Hi, I have few questions: 1. I am missing the user icon in upper right corner. How can I return it or upload new? 2. Can I make the logo in header bigger?
Hi,
Please send a private message ( using the contact form on the profile page: https://themeforest.net/user/pixel_prime ) regarding this issue and also mention your website URL and admin credentials.
Best regards!
