163 comments found.
This will probably be the third time. I’m trying to update my site (the current theme is updated; Elementor Free Verion is updated; Elementor Pro can’t be updated) and its causing a critical error. My hosting says its the ZigZag Core plugin. Can someone help? It seems this is happening every quarter. My support has run out and I do not want to pay additional for a license that doesn’t work. Please assist.
Hi,
Please make sure you have the latest theme version installed and then reinstall the bundled plugins from the theme package — this will update ZigZag Core as well.
The theme and bundled plugins are tested and fully compatible with the latest WordPress and Elementor versions.
If you still experience the issue after reinstalling, please submit a support ticket with more details so we can check it directly.
Ok. It was fully updated (wordpress and the zigzag theme) but once I tried to update Elementor, the site crashed with critical error.
I am unable to submit a ticket.
Please carefully check how to update the theme and plugins here: https://webgeniuslab.ticksy.com/article/19061/
My website is broken showing code all over the place. I have done the steps provided by support but it is still broken. Please help!!!
Can someone please help
Every time I update Elementor it crashes the whole site and has to be restored from a backup date.
Hello! Ensure to update the theme and bundled plugins. Follow the next link, there are three ways to update the theme: https://webgeniuslab.ticksy.com/article/19061/
Besides, if you have more questions you can submit a ticket to our support forum: https://webgeniuslab.ticksy.com/
Hi, I deactivated theme on production website and now cannot activate on local test site. My support expired so I can not leave a ticket. Can you help please?
Done! You can activate it again.
Thanks WGL, is there a chance that we can do this without asking you?
Yes! You can do it from your dashboard.
I deactivated theme on production website from my dashboard, but I had to ask you to reactivate it on the test site… what am I missing?
You need to deactivate the purchase code.
Hello. I am having the same issues as it appears a lot of people are having. I’ve had this theme for nearly 2 years and it continues to run into the same issue with each Elementor update. I can’t make any changes unless Elementor is updated but if you update using this theme, it breaks the site. Can someone help me with this? I know my support is over but I really think this is universal problem that needs a foundational adjustment. Can someone please help?
Hello, You need to update the theme and bundled plugins too.
The site isn’t showing that it needs to be updated. It is showing as if it is up to date.
Please follow the next link: https://webgeniuslab.ticksy.com/article/19061/
I have purchased this theme twice. I have two sites running on two different hosting accounts with two different hosting providers.
A critical error occurs on both sites if you update Elementor and the theme cannot be updated at all. Each site has to be recovered from backups after each attempt.
All other plugins have been updated regularly and in most cases each and every month, without any issues whatsoever. This has been occurring for over a year.
I have been unable to get help regarding this issue and I look forward to your support in a resolution.
Thanks in advance!
Hello! Ensure to update the theme and bundled plugins and then you can update Elementor. Most likely you have an outdated theme version.
Thanks for your quick response, much appreciated. Unfortunately, updating the theme also causes a critical error.
All plugins and WP are current versions except Elementor and Slider Revolution. I have screenshots of the plugins dashboard and system requirements screen as well, if needed.
Thanks in advance!
Please submit a ticket and provide additional details to our support specialist. The latest version has been tested in our development environment and should function properly.
Thanks for getting back to me, much appreciated.
In order to submit a ticket for this issue regarding failed updates causing a critical error, I have to pay to renew my support. Is that correct? Or is there some other option in ticket submission for this particular issue?
Thanks in advance!
Does the current version Zikzag 1.4.2 work well with Elementor 3.24.0 without breaking the site?
Hello! Yes, the latest version is working well.
Thanks so much. Success. Again thanks for the updates to the theme
You are welcome!
Do you have a plan to update this WordPress theme? It is important for us to purchase.
Hello! Of course, we keep updating all our themes, which works well with the latest WP version.
How do I reset after inserting the demo content? I by mistake have inserted it twice and the layout is distrubed.
Ensure to submit a ticket to our support forum. We provide support services only via the forum. https://webgeniuslab.ticksy.com/
Hi This is regarding the theme ZikZag – Consulting & Agency WordPress Theme , just looking to know how to edit images a portfolio gallery page
Hello! There are portfolio posts. So you can edit it like Portfolio items.
I have already purchased the theme (ZikZag) for my website recently have the changed the hosting and when i entered the activation code after theme installed got an error the it is already registered .
Kindly need your assist
Thank you
Hello, you can try to activate it again.
Hello,
The ZikZag Core plugin slows down my site significantly on both frontend and backend – I suspect it’s because of the Redux framework.
When I deactivate the ZikZag Core plugin, the site is fast (pages size is reduced by half), but I lose all the style customization and this creates display bugs.
Is it possible to remedy this or do without the ZikZag Core plugin and if so how? I specify that I have the latest versions for the ZikZag Theme (1.4.2) and the ZikZag Core plugin (1.4.1). All plugins are up to date and I’m using WP Fastest Cache + Images compress in Webp.
Thank your for your help!
Hello @WebGeniusLab, there is really a significant performance impact with the ZikZag Core plugin, have you had any other feedback on this, how to fix it? Thank you for taking this into consideration
Hello,
When you deactivate ZigZag Core it means you deactivate all features and leave only text there. Of course, the site without any features will be much faster. First of all, make sure to update the theme to the latest version and all bundled plugins. Afterwards, you should carry out some basic optimization such as installing a cash plugin, among other things.
Besides, ensure that the server resources are sufficient for WordPress themes and data processing. Usually, it is enough for some basic plan of shared hosting from a good provider.
I do not have an active update, however, I have a license for the theme. I have a serious problem when updating the theme, it is that the logos in the carousel get larger, other images disappear. I have checked the documentation but it is not solved and I have verified all this by cloning my site.
What should I do? Is it necessary to pay again for the update so that you can do it for me?
Please provide more details about the issue. We will fix it for the next update if the issue is related to the theme.
The problem is that when updating the design it breaks, not only in the carousel, but in several sections. The problem is so big that I am considering deleting the template and building a site only using a visual builder
What help can you offer me?
You need to submit a ticket to our support forum so our specialist will take a look there.
Hi Author, thank you for such an amazing theme. I have encountered two issues that I have listed below.
I have some custom archive pages that have been created by using the BetterDocs plugin. These archive pages have the page heading printed as ‘Archive’ instead of the actual term name. I can see that this is coded in section-page_title.php (line 169) but I can’t seem to get the page title to echo the actual archive name. It appears correctly in the breadcrumbs but not in the main page title area.
I am using Elementor Pro and specifically the animated headings widget. When logged out these animated headings appear correctly but when logged into Wordpress, the headings appear all messed up. When in edit mode in Elementor they appear correctly again. By deactivating plugins one by one, I have worked out that it’s the ZikZag core that is doing this but I can’t seem to work out where this is occurring within zikzag core.
Any help on both these points would be greatly appreciated.
Regards, Richard Massey.
Hello, I am having issues with updating the theme and Elementor. I updated the theme first, then updated Elementor, and received a critical error on the site.
I went to Elementor to try to fix it, and followed their instructions, which was to uninstall Elementor and Elementor Pro and reinstall it, reactivate it.
When I reactivated Elementor (free version), it crashed the site again. I then received an email from WP saying this: “In this case, WordPress caught an error with one of your plugins, Zikzag Core”.
My support has expired, so is there any way to receive free help for this, as it is not something that I have control over; the theme conflicting with Elementor.
Thanks
Hello! Please make sure that all bundled plugins are updated too.
The next article may help you: https://webgeniuslab.ticksy.com/article/19739
Hello again, I followed the instructions with the link you sent, updated theme, all bundled plugins, and regenerated the links in Elementor, and I have the same problem. What do I do now?
Please make sure to submit a ticket to our support forum and provide more details about the issues: https://webgeniuslab.ticksy.com/
You can submit a ticket to the Presale Question category.
Thank you so much for your help! The issue has been resolved!
Hi! I’m trying to update my website, I updated the theme first, then I updated the core, and finally the elementor. When updating the database I get the following error wp-content/plugins/zikzag-core/includes/elementor/widgets/wgl-info-box.php
I followed the instructions here https://webgeniuslab.ticksy.com/article/19739 but I don’t know what else I should do to avoid getting the error
Hello! Please make sure to submit a ticket to our support forum. Our developers will help you with it.
The comments area is only for presale questions.
Is there a way to pay for one month of support only?
You also can try switching to the default theme and trying to update.
but you can pay one month or all 6 months?
Why can’t we change the menu with Elementor ? We also can’t center the logo or move it to the right or left… it’s frustrating.
Hello! Please make sure to submit a ticket to our support forum and our specialists will help you to figure it out.
Writing this comment after updating everything to the latest version available.. zikzag-core is again in conflict with the last elementor updates, pls fix your business.
Hello, the latest update works well for all our clients. Most likely you missed some steps.
ZikZag theme – 1.2.8, ZikZag-core plugin – 1.2.5
Hi! I discovered that the contact 7 form is changing the footer. On all pages the footer appears ok, but when I add this form, the footer looks bad. I didn’t encountered this error on other themes. Can you please help? Thank you?
Hello! I am sorry but We are not sure that the issue is related to the form. Would you please submit a ticket to our support forum and provide more info about the issue?
Our website is down and getting a critical error for unknown reason. Please help
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to the Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
I’ve followed instructions and saved Envato Market token but no themes are being displayed as shown in next steps..
I also tried the “Single Item Tokes (Advanced)” option and it says “This item cannot be downloaded”. This is ridiculous. Please help!!!
“Your OAuth Personal Token has been verified. However, there are no WordPress downloadable items in your account.”
Try to update the theme manually.
How do I do that?!
Will the manual update option remove all of our website pages/copy/images etc?
Please let me know ASAP. Thanks
I just tried manual upload and still getting fatal error.
I’ve submitted a support ticket because the 3 options in the instructions did not work for me. Please fix.
Now it looks like the author’s support ticket website is crashed. What’s going on?
We are there.
It turns out that it is incompatible with Elementor. After the Elementor update, the whole site crashed. The message says the problem is with ZigZag Core. How can we resolve this? Thak you!
Hello!
The issue was caused by the automatic elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Thank you. Unfortunately, it didn’t help. The zik-zag core error appeared again.
Most likely you missed some step. Did you update bundled plugins?
So we restored a site from a backup. We went through the steps that are in the instructions given by you, updated theme and plugins. The site works, but there is an error ‘undefined variable’ in the description of the posts on the home page: $post_content_stripe_tags in a file single-post.php on line 883
It is not an error. It is the warning. Try to turn off the debug mode.
It is turn off. define(‘WP_DEBUG’,false); define(‘WP_DEBUG_DISPLAY’,false); define(‘WP_DEBUG_LOG’,false);
Try next lines:
define( ‘WP_DEBUG’, false ); define( ‘WP_DEBUG_LOG’, false ); define( ‘WP_DEBUG_DISPLAY’, false ); @ini_set( ‘display_errors’, 0 ); define( ‘SCRIPT_DEBUG’, false );
Fatal error: Uncaught Error: Undefined constant “‘WP_DEBUG’
Most likely you are doing something wrong.
I just paste what you give me.
Please submit a ticket to our support forum in the presale question and add your details there. Our specialist will check it.
