232 comments found.
I accidentally switched my site to a live domain without deactivating the license first… Now I can’t get back to my original site because I’ve configured the live domain and DNS settings.. Any help would be very greatly appreciated! Great product by the way!
Your purchase code is now free to use.
Thank you!!!!
Hello. After some time without using the site, I noticed that some elements are no longer working. The theme and plugins are all up to date, but I believe a bug has occurred. My support has expired, but if you can help me in the same way, I would appreciate it.
You were using outdated versions of all plugins. Clear the browser cache and check your site again.
Hello, I don’t have the portfolio menu on the right side
Replied by mail.
Hello, I need to deactivate my purchase code because I removed my website files from the old domain and now I can’t use it again.
Hi,
Before moving to the other domain/ subdomain/ Uninstall WordPress setup, you need to deactivate your purchase code from the About Bauen option.
For now, I reset your purchase code. You can use it again.
Available domains for Test/ Staging purposes are listed below.
Info: First activate your purchase code on your main domain, then activate your purchase code to the test domains.
localhost .dev *.test *.local local. .staging staging. *.example *.invalid *.dev.css (DesktopServer) *.myftpupload.com (GoDaddy) *.cloudwaysapps.com (Cloudways) *.wpsandbox.pro (WPSandbox) *.ngrok.io (tunneling)
Thank You.
Thank you for your quick reply.
Hi, I need to add 2 lines on the copyright section, how can I brake it as two seperate lines? Tried but not accepting
code.
Thanks
Hi again, can you please let me know how I can add a second line to copyright I need to brake the text in 2 lines. Thanks
Hi, I have skipped a few updates because of the hamburger menu issue! Today I updated to the last update and I have the same problem on the desktop and mobile versions! It’s not a cache issue because I tried different browsers and different computers. I have to restore my last Wordpress backup…it looks like I will be stuck with a few updates before…
You can change that color from the Bauen Options. Please check full screenshot https://tinyurl.com/ywexz5l7
It’s looking like you changed line height from the menu typography options or getting’s CSS from any other plugins. Main theme has not any issue like that. Please check our main demo https://webredox.net/demo/wp/bauen/dark/el/multi/demo5/
Thank you for your reply! Yes I think I did because the line height felt to much for me. I will try remember where I can set it to default!
I looked top the theme settings and can’t find any changes in the font height or any css added to the menu. Every time I update the hamburger menu is broken even if I reset all typography. Please advise.
Please renew your support time and send us a mail by using our item support form.
Thanks for replying…I don’t think I should renew support ($49.88) for issues related to updates. I am a little disappointed if you only answer to active support plans! I also asked a simple question in how to add a second line in the copyright and I don’t think it’s worth ($49.88) I will keep trying update the theme and if the issues continues I will have to update my review.
OK, I will check your site. Send me your wp admin login details.
If that issues related to the theme, then you don’t need to renew support. If that issue is not related to the theme and causing for your custom work, then you must need to renew support.
Thanks for replying.
Hi, I need your help urgently, I used a temporary domain name but now as the site is ready, I updated to actual domain, but it does not allow me to use the purchase code. Please help me disconnect it from temporary domain so I can add the code to the actual domain while retaining all the work that I have done. Thank you so much.
Hi,
Before moving to the other domain/ subdomain/ Uninstall WordPress setup, you need to deactivate your purchase code from the About Bauen option.
For now, I reset your purchase code. You can use it again.
Available domains for Test/ Staging purposes are listed below.
Info: First activate your purchase code on your main domain, then activate your purchase code to the test domains.
localhost .dev *.test *.local local. .staging staging. *.example *.invalid *.dev.css (DesktopServer) *.myftpupload.com (GoDaddy) *.cloudwaysapps.com (Cloudways) *.wpsandbox.pro (WPSandbox) *.ngrok.io (tunneling)
Thank You.
Hi thank you for the quick support. The code can be used now, but my portfolio pages are all 404 now.
Please go to the Settings > Permalink and set it to “Post Name” and save it again.
Your key has been installed on another domain. I’m getting this error because i tried in the different domain, now i have erased everything but when i try to add to the new domain i can’t. Help me with this
Hi,
Before moving to the other domain/ subdomain/ Uninstall WordPress setup, you need to deactivate your purchase code from the About Bauen option.
For now, I reset your purchase code. You can use it again.
Available domains for Test/ Staging purposes are listed below.
Info: First activate your purchase code on your main domain, then activate your purchase code to the test domains.
localhost .dev *.test *.local local. .staging staging. *.example *.invalid *.dev.css (DesktopServer) *.myftpupload.com (GoDaddy) *.cloudwaysapps.com (Cloudways) *.wpsandbox.pro (WPSandbox) *.ngrok.io (tunneling)
Thank You.
I didnt know i had to deactivate the theme, and now i don’t have that website and wanted to use it on new one. how can i deactivate the key if whole website is gone? it was registered on prw-us.com
Hi,
Before moving to the other domain/ subdomain/ Uninstall WordPress setup, you need to deactivate your purchase code from the About Bauen option.
For now, I reset your purchase code. You can use it again.
Available domains for Test/ Staging purposes are listed below.
Info: First activate your purchase code on your main domain, then activate your purchase code to the test domains.
localhost .dev *.test *.local local. .staging staging. *.example *.invalid *.dev.css (DesktopServer) *.myftpupload.com (GoDaddy) *.cloudwaysapps.com (Cloudways) *.wpsandbox.pro (WPSandbox) *.ngrok.io (tunneling)
Thank You.
I know that my support is over but I created my site using a temporary domain name new.sfstpierre.ca now the my site is ready I need to make it work on sfstpierre.ca but when I do that, the site breaks. The logo does not show and the layour of the page is all messes up. Is there a setting that I have to change or operation that I need to do?
Hi,
Before moving to the other domain/ subdomain/ Uninstall WordPress setup, you need to deactivate your purchase code from the About Bauen option.
For now, I reset your purchase code. You can use it again.
Available domains for Test/ Staging purposes are listed below.
Info: First activate your purchase code on your main domain, then activate your purchase code to the test domains.
localhost .dev *.test *.local local. .staging staging. *.example *.invalid *.dev.css (DesktopServer) *.myftpupload.com (GoDaddy) *.cloudwaysapps.com (Cloudways) *.wpsandbox.pro (WPSandbox) *.ngrok.io (tunneling)
Thank You.
Thank you, I will try that
Hi, the last update doesn’t fix the menu issue for me! Had to go back 2 versions updates down.
It’s cache issue. Try to clear the browser cache and check again.
Hi, i want to let the background in black but the header in white is that possible ? also i want to modify the size of header how can i do that please ?
Hi,
Please send us a mail by using our item support form.
Thank You.
hi.. how can I translate to french and have 2 language in my websit ? thanks
pleas how can i translat my website
Hi,
You need to use Multilingual plugin. For example WPML or Polylang plugin.
Thank You.
Thanks, but In this way I will keep the modifications and the content of my site even if I am going to change the domain name and wordpress link ?
Hello, I need help please, I want to change my domain name and WordPress link of my website but I want to keep my theme with the modifications I made. what do I have to do ? Please i need an answer asap
Hi,
Before moving to the other domain/ subdomain/ Uninstall WordPress setup, you need to deactivate your purchase code from the About Bauen option.
For now, I reset your purchase code. You can use it again.
Available domains for Test/ Staging purposes are listed below.
Info: First activate your purchase code on your main domain, then activate your purchase code to the test domains.
localhost .dev *.test *.local local. .staging staging. *.example *.invalid *.dev.css (DesktopServer) *.myftpupload.com (GoDaddy) *.cloudwaysapps.com (Cloudways) *.wpsandbox.pro (WPSandbox) *.ngrok.io (tunneling)
Thank You.
Hi, After the last update my hamburger mobile menu colors disappeared and can’t change them! I am able to change color on the desktop version but not on the mobile, when customizing theme can’t see the changes on the mobile version. Can someone help please!
New update will be available very soon. For now you can change color from the Styling option. https://tinyurl.com/yp4n5u9y
Hello, I started creating my website using the theme, but for some reason it doesn’t allow me to change the options on the settings, like the font style, size, logo size etc. it only allows me to change the colors of the site. Any suggestions to resolve the issue?
Hi, After changing the settings just give a hard refresh(CTRL+F5) to clear the browser cache.
ok i’ll try that, tmy friend who is setting up the page texted me also an error he received trying to make the changes mentioned above. Any ideas?
File Permission Issues We were unable to modify required files. Please ensure that /home/www/aline/alinestudio.gr/www/wp-content//uploads/ has the proper read-write permissions, or modify your wp-config.php file to contain your FTP login credentials as outlined here..
Ignore that file permission issue. It’s for the latest version of redux plugin. I hope the next version of redux will fix this issue.
Hello,
I have some question about the changes of the colors and styling.
I have already installed the “One Page Multipurpose Demo Dark Version” but I cant’ find how to change this “dark brown” color in the following elements:
- Services section (on mouse hover background)) - Testimonials fram background - Blog Section (Title frame background)
Could you please provide feedback and hepl me find a solution.
Thank you very much in adnavnce.
Support team 2 days ago replied to your support request. Please check your mail.
Is activation with a key allowed on a test copy of the main site on the local machine?
Available domains for Test/ Staging purposes are listed below.
localhost
.dev
*.test
*.local
local.
.staging
staging.
*.example
*.invalid
*.dev.css (DesktopServer)
*.myftpupload.com (GoDaddy)
*.cloudwaysapps.com (Cloudways)
*.wpsandbox.pro (WPSandbox)
*.ngrok.io (tunneling)
Hello, working with SEO aspects we discovered that Portfolio_category is set in front with underscore which is not friendly URL please consider to update to Portfolio-category or add ability to change. Thanks
Hi, There is no general settings tab in the customize section. For this reason, there is no section to add a logo to the site. The logo does not appear in the website preview
Hi,
Please make sure you activated your purchase code and installed all required plugins.
https://www.awesomescreenshot.com/video/21699796?key=0a5a1f363a25b4029f109938850d3a75Thank You.
