834 comments found.
i have problem with time table set up ”Timetable error – there’s one event without time definied. Please go to Dashboard – Timetable and check if all the events have the time properly set.” i already install plugin “Timetable and Event Schedule”
Hi,
Please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
Does the newest version of the theme allow you to add multiple locations to the Google Maps element?
Hi,
This feature is currently not supported.
Kind regards,
BoldThemes team
Any plans to add it later? Will be very helpful for muti-location clinics/offices.
Not at the moment but we will consider your suggestion.
Hi, how to make a several columns in menu like in your demo https://ibb.co/rwRjMKG
i want to make in submenu 3 columns
Hi,
Please refer to the following article for explanation:
https://boldthemes.ticksy.com/article/15645/Kind regards,
BoldThemes team
why there is no search bar widget for the blog page ?
Hi,
Sure there is. You just need to place search widget in a respective widget area – sidebar for example, or Header right Widgets area if you want it near the menu.
Kind regards,
BoldThemes team
not fully css
Hi,
Can you please provide some additional detail?
Thanks in advance.
Kind regards,
BoldThemes team
Hi,
Can you tell us what problems do you encounter on the search page – the search results are handled by the WordPress core functionality and the theme does not alter them in any way.
Related to breadcrumbs, the link on المدونة seems to be hardcoded on your side in some way – link to 0.0.0.1 does not come from the theme.
We might be missing something here due to the language barrier, if so, please let us know.
Kind regards,
BoldThemes team
for the breadcrumb we don’t touch it. it have a problem from the theme plus there is no padding between the breadcrumb banner and the post result . how we can remove it and fix the breadcrumb issue.
Hi,
We can see that you have added the custom css
.search-results.btNoSidebar .btContentHolder {
padding-top: 55px !important;
}
and resolved the issue of padding.
Related to the link on the Header title. Can you deactivate the child theme and activate the main theme and check if the issue persists?
Kind regards,
BoldThemes team
Hello, I would like to buy the theme if you can please help me to verify the below requirements; 1- Create doctors list, 2- Customize doctor profile, 3- Add search for doctors by location and specialty
Hi,
Thanks for contacting us.
Please note that all the pages within Medicare theme are static. There are no custom post types supporting the list of doctors or doctors search by location and specialty. You would have to use a third party plugin for that purpose.
Kind regards,
BoldThemes team
Can you give me the plugins which compatible with?
Hi,
We do not have a specific plugin to recommend, Medicare should be compatible with all of them – the choice of the plugin really depends on the detailed requirements you have for the project.
Kind regards,
BoldThemes team
Hello. I haven’t managed to add google maps and I don’t think I can figure it out. Is there a different way instead?
thanks
Hi,
Thanks for the purchase.
If you intend to use the page element which comes with the theme, there is no other way to implement the map.
Please submit a ticket at our support site – https://boldthemes.ticksy.com/ and leave the url of the page with the map. Google Maps API clearly displays the cause for the map not to function in the JavaScript console. Our support team will be glad to take a closer look.
Thanks in advance,
Kind regards,
BoldThemes team
Thank you for your interest. I have one more question. There is a health icon on the top right of the mobile site, how can I change it?
Hi,
You can do that by altering the icon code / font family using custom CSS
Currently in default CSS the properties are:
.infoToggler:before { background-color: #0cb8b6; color: #fff; content: ’\e900’; border: 1px solid #0cb8b6; font: normal 20px/34px btmedical; }
So the icon code is e900 and the icon font is btmedical. You can use also font awesome or Stroke 7 instead. If you need additional assistance in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Kind regards,
BoldThemes team
How to put the latest Instagram post on the home page? I used Bold Builder with an Instagram element but it didn’t work
Hi,
Bold Builder’s Instagram block is a depreciated and should not be used as it is not being supported for quite some time now.
Please use the third party plugin of your choice to place Instagram posts on the home page.
Kind regards,
BoldThemes team
Is it possible to update the theme to have the current ‘X’ (Twitter) icon?
Thanks!
Hi,
We will update the theme in next couple of days to include the X icon. Thanks for the heads up
Kind regards,
BoldThemes team
Thank you for the swift response. Looking forward.
Kind regards.
Hi,
Just to let you know that the new version of the theme has been released. You can update it using one of the methods described here: https://boldthemes.ticksy.com/
Kind regards,
BoldThemes team
Hello,
Thank you for the update. I already installed the updated version of the theme (2.0.3). However, I have tried to update the new Twitter ‘X’ icon, but it is not available on the list of icons.
I’ll appreciate your help.
Thanks!
Hi,
We have double checked the update – The icons were updated in Bold Builder elements but not in the BT Icon widget and in share blocks on blog posts and portfolio posts.
Sorry for inconvenience.
Can you please confirm that one of latter is your case or are we missing something else?
Anyhow, we will release another update in next 24 hours which resolves this as well.
Kind regards,
BoldThemes team
Hi BoldThemes Team,
Indeed, I was looking for the icon update on the BT Icon widget and in the share blocks on blog posts and portfolio posts.
Thank you for your attention to resolving the query. I look forward to the new update in 24 hours.
Kind regards.
Hi,
We have just published an update.
Please remember to change the icon in the widget to:
twitter-x (FontAwesome 5/6 Brands)
The icons on the blog and portfolio share block will be updated automatically once you update the Medicare plugin.
Kind regards,
BoldThemes team
Hi BoldThemes Team,
I’ve installed the new update 2.0.4, and it works perfectly okay. The new Twitter ‘X’ icon is also available in all sections (icon widget, blocks on blog posts, and portfolio posts).
Thank you for your promptness.
Kind regards.
Great,
We are glad we were able to help.
Kind regards,
BoldThemes team
The theme bundled plugin “BoldThemes WordPress Importer” is conflicting with the latest WooCommerce Core plugin update. Please fix. Thanks.
Hi,
Please check the version of the WordPress importer you are running. The latest packaged version which comes with the theme is 2.8.0
If you are running the older version, do the following:
1. Update the theme to the latest version – 2.0.2 – https://documentation.bold-themes.com/changelog/medicare-changelog.txt You can update the theme using one of the methods described here: https://boldthemes.ticksy.com/article/7123/ Once you update the theme, make sure to update the Medicare plugin and Bold Page Builder as well.
2. Deactivate and delete currently installed version of BT WordPress Importer
3. Once you delete the current version of BT WordPress Importer you will be prompted to install it again. Run the installation – the latest packaged version from the theme bundle will be installed.
Kind regards,
BoldThemes team
Whenever I try to upgrade the Wordpress version, the site crashes. I have tried disabling all plugins and upgrading the WP version, but it still crashes. Before purchasing the support, I wanted to make sure this kind of issue would be included.
Hi,
From your description it seems that you are running an old version of the theme.
You should update the theme to the latest version
The latest theme version is 2.0.2 – https://documentation.bold-themes.com/changelog/medicare-changelog.txt
You can update it using one of the methods described here:
https://boldthemes.ticksy.com/article/7123/Once you update the theme, make sure to update the Medicare plugin and bold builder as well.
Kind regards,
BoldThemes team
Thank you very much!! This solution worked for me. The account was set up under a different email address, so the theme update notification never made it to my inbox. I got it all straightened out now.
Great,
Glad we were able to help 
Kind regards,
BoldThemes team
How can I define the start page?
Found it. Sorry
Hi,
Thanks for the purchase and thanks for letting us know.
Should you need any additional support in the process, please submit a ticket at our support site – https://boldthemes.ticksy.com/ and our support team will be glad to assist you.
Thanks in advance.
Kind regards,
BoldThemes team
Hi, I updated my WordPress from 6.1 to 6.3 and my website crashed because of your theme plugin, I updated the theme through my C-Panel and still didn’t work, I had to restore my backup. Can you tell me how to update the theme beside WordPress as well?
Hi,
The latest theme version is 2.0.2 – https://documentation.bold-themes.com/changelog/medicare-changelog.txt
You can update it using one of the methods described here:
https://boldthemes.ticksy.com/article/7123/Kind regards,
BoldThemes team
hello I asked a question a long time ago and did not receive a response
Hi,
We assume that you have posted the question on our support platform. Our support team will respond to your inquiry ASAP.
Kind regards,
BoldThemes team
Warning: Trying to access array offset on value of type bool in /home/u0960640/public_html/wp-content/plugins/medicare/medicare.php on line 512
https://www.borumedikal.com.tr/What is the cause of this error Mr. publisher
Hi,
It seems that in the structure of the footer page, in the topmost section you have an image element which references the item in the media library which does not exist any more.
Please check the footer page for all image elements which do not exist in the media library and remove them or reassign the image source
Kind regards,
BoldThemes team
thank you
Hello, I imported the demo content, but the content did not come like the one here at https://medicare.bold-themes.com/clinic/, it was incomplete. OUR TEAM part and beyond did not come.
Hi,
Thanks for the purchase.
Please submit a ticket at our support site – https://boldthemes.ticksy.com/ with the site url and wp-admin credentials and our support team will be glad to take a closer look at the issue.
Thanks in advance.
Kind regards,
BoldThemes team
Hi,
The images in tiles are cropped to squared 540×540 thumbnail. so that the grid looks good and even. WordPress will take your original image, scale the shorter dimension to 540 and then crop the larger dimension to 540 as well.
In grids, the image is just scaled to 540 in width and resized by keeping the aspect ratio.
Kind regards,
BoldThemes team
Hello! Is Version: 2.0.2 compatible with WordPress 6.3.1? thanks!
Hi,
Yes, Version 2.0.3 is compatible with WordPress 6.3.x
Kind regards,
BoldThemes team
My slider has been working for years and suddenly stopped working. I am seeing a message that I need to add a Boldgrid connect key. Is this not included with the theme purchase? I see on the website that a premium key cost $5/month? Is this the only way to get my slider back?
Hi, “Boldgrid” is not our product and it is not included with our theme. If you need any further assistance, please submit a ticket here: https://boldthemes.ticksy.com/
Hi, i have purchase this themes but is there any chance i can add more color for butons and others stuff? Because i am limited only in 4 colors ? Can anyone help me ?
Hi,
For that purpose you can use always custom css – the default choice of colors is based on the color scheme set for the theme in Appearance > Customize > General Settings. If you need to go beyond your theme’s general look and feel you can fairly easy add more colors to buttons.
Here is the example – if you set the Extra Class Name to desired button (Custom Tab of Edit Button Dialogue) – to myButton and add the following to Custom CSS on Appearance > Customize > General Settings:
.myButton {
background-color: #ff0000 !important;
border: 2px solid #ff0000 !important;
}
it will paint this button or any other with myButton class to red.
Kind regards,
BoldThemes team
Thank you, you are a life saver p.s Good job on the Theme
Also one last question is there any chance, to create on some pages SideMenus ?
Hi,
Yes you can do that.
Here is how the Setting generally work
The settings in the Appearance > Customize panel are global, meaning that they influence every page on the site by default.
On the other hand, you have an option to override these settings on a per page basis. If you take a look at the bottom of the page edit form, you will notice the Override Global Setting part in Settings Section – here you can override global settings for every page.
This means that you can set sidebar Override Global Setting to right on desired pages and the widgets defined in the Sidebar widget area defined on Appearance > Widgets will be shown there.
Kind regards,
BoldThemes team
Hello team,
I have just requested a refund please could you review it and reply asap.
Thanks a lot
HI,
We have just approved your refund request
Kind regards,
BoldThemes team
thank you so much for your cooperation
