192 comments found.
Great Theme!
How can i change the logo in the header of the demo 02? In the header builder it only shows the option to change the header from the demo 07.
Thanks!
Hi,
You can easily change the logo in the header layout through Elementor.
Thanks
It is not showing the option to change the header in the elementor, how can i do it?
I double-checked with demo 2 and the header used is a fixed layout. You need to edit it in Theme Options.
Please check:
https://case.d.pr/i/zGYhDzIt worked, thank you!!!
Is there a way to remove de underline in the menu?
https://ibb.co/9mKBZfZJYou need to add the full link. For example like this: your-domain/#section-about
i did that in all of them, it’s a one page site, still showing the underline, there’s any other way to remove the underline, with code maybe?
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hi,
1. Please edit the page and remove the custom content in Page Options.
2. Please go to menu manager and edit menu item, you will find option to remove mega menu.
Thanks
1 I can’t find page options
2 done
another question
Services -> I create a new service but when i try to add to menu the service page not there.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
I puchsed this but i cannot get it installed I only have Wordpress 6.8… when will this be updated?
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Elementor is not working when i am editing the page using elementor it is shows me can’t edit mode
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
It has been two days since I shared my old credentials with you. Please fix this as soon as possible.
Hi,
I have checked your ticket. Please wait patiently, once fixed I will notify you.
Thanks
Hi! Great Theme!!
I’m trying to change the colors of the pages in the theme options, it worked for all pages, but the home 7 didn’t work, it still is showing in gradient blue, i changed to yellow, do you know what could be?
Thanks!!
Hi,
You may have missed the option in Page Option. Please remove the custom configuration and the color will get default in Theme Option.
Please check: https://case.d.pr/i/GKVdo0 https://case.d.pr/i/hRMc6o
Thanks
Is the mobile header configured through Elementor?
Mobile header layout is fixed. Thanks
Does this have a jobs or careers page or plans for the near future?
Hello,
These pages are not available in our plans.
Thanks
Please provide a screenshot or video explaining how to set up Demo-7
Hello,
Have you successfully imported demo data?
After you import demo data. You need to select the desired homepage here: Settings → Reading option in WordPress.
Thanks
okay, Thank you.
Hello,
How to change post page color? That is, the color option is not shown in the post layout
Yes, custom color in post is not available.
Any other option?
You can request customization. Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Hello team,
i have opened a ticket with no response in the last 20hours!
It there still support for this theme?
I have been unable to make blogpost nor create widgets on my website.
I need help!
Hello,
I will check your ticket now.
Thanks
Hello Team,
We’re currently encountering an issue with the Elementor plugin. Upon logging into the admin panel and attempting to view the site, we’re encountering a critical error. Additionally, we’re unable to edit the site and its pages.
Here is a screenshot illustrating the problem: http://tinyurl.com/2583sync
The website URL is: https://www.lott-gaylor.com/.
Could you please investigate this matter and provide guidance on resolving the issue promptly, as this is a live site?
Thank you.
Please disregard the comments above as i have figured it out from previous comments. Thanks
Thank you!
Hello
Since 3 days he couldn’t make change on my website because Elementor is no longer loading. I have tried different methods but that’s not working. Can you please help me to fix that problem.
This is my website URL: https://www.eucalyptus-sn.com/
Best regard
Hello,
This is caused by Elementor update. So we have a core plugin update to fix the bug. Please see the article.
https://casethemes.ticksy.com/article/19903/
Thanks
Please is there a place to activate the website template using the Purchase key so it will work better?
please I need this urgently because it affecting my client work.
Hello,
You can still use the theme without activating it with a purchase code. This option is not available on our theme.
Thanks
Hello am having a challenge going to Elemento edit. The page just keeps loading and doing nothing.
Hello,
This is caused by Elementor update. So we have a core plugin update to fix the bug. Please see the article.
https://casethemes.ticksy.com/article/19903/
Thanks
Is the theme fully support RTL? RTL demo not working, asking for demo 06 or 07
Hello,
The theme has RTL support. Once you have installed the demo data, you just need to select the RTL language. Then the demos will be compatible with RTL.
Thanks
Hello, do you do custom page building? I am interested in the theme however want to add some features above my Wordpress ability and also embed videos from a YouTube channel. Thanks
Hello,
You can easily embed videos using the Elementor page builder.
Thanks
How do I disable the custom mouse curser?
Hello,
Options available in Theme Options.
Thanks
Hi, just purshased the theme and imported demo, but pictures and some styles are missing.. it’s like the demo did not import properly or entirely.. What to do ? http://assurancetunisie.tn/
Hello,
I have checked and found that you have failed to import demo data. I can assist you to install demo data.
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Thank you for your help !
hi does this theme support GTranslate/ Google Language Translator plugin?
Hello,
The theme is to support these plugins.
Thanks
these plugins are not work for this theme
Did you buy the theme?
yes
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Where can i find tutorials on how to customize this theme please
Hello,nice theme..I just made my purchase and written a ticket: I have chosen this boss:
help me add this image above the menu like as u see in this picture? Thank you!. https://i.ibb.co/bdsm2sh/Screenshot-2023-06-21-at-8-26-24-PM.png
Hi there,
Could you please update your question and attach the info site (link+admin access) here: https://casethemes.ticksy.com
Our supporter can check your info and we can solved your issue together with you.
Thanks for your submission!
Regards.
Awesome..done boss.
Thanks for the work done.could any one assist me with my ticket? but thanks all in all for the quick support given boss!
Let me check. Thanks
nothing yet boss…
