726 comments found.
Be careful updating Woocommerce to version 8.3! The buttons for the single steps in cart are not working anymore. That’s why I lost a lot of money today.
Hi,
Thanks for reaching out and notifying us.
Please, get the latest Stockie version to solve that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, can I add a video to the product page instead of a picture?
Hi,
Thanks for reaching out.
Unfortunately, currently there’s no such an option, you can add it to the product description using a page builder.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Font Awesome Social Icons are all wrong now for some reason. There is an extra icon name in the class resulting in broken icons.
“icon icon fa-brands fa-facebook”
installed the font awesome plugin. That fixed it.
Hi,
Thanks for reaching out.
Please, ensure that you have the latest version of Stockie and Stockie Extra plugin.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Ajax cart fragments are not refreshed if you add product in cart on single product page and then press browser back button. Cart widget shows 0 products in cart. This is happening in your demo site too, so that would be the environment url.
Hi,
Thanks for reaching out and notifying us of an issue.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi, there is problem about desktop version of product page. Images are not changing smoothly in “owl-dot-image” section. When you click small image for changing active image, the empty pop-up is showing up then image changes.
Hi,
Thanks for reaching out.
Would you mind sharing the link where we can see the issue?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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you can check it in this product: https://www.tagrean.com/shop/kupe/kikirdak-kupe/arden-kikirdak-kupe/
Thank you for clarifying. Try to get the latest version of Stockie, the issue shouldn’t exist anymore.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have a problem with the checkout button in the mobile version on iPhone – I cannot click it when I enter the basket
Hi,
Thanks for reaching out.
Would you mind sharing the link to your website, so that we will be able to check that?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi!
For pricing tables, when hovering the button of a specific table, the price gets highlighted by the default stockie color and not my accent color as you can see here: https://www.loom.com/share/77b9df52de324d368585e4eb5042aa7f
Can you fix it?
Hi,
Thanks for reaching out and notifying us. Sure, we will fix that. Currently, you can get the brand.php file with the fix and replace it under the following directory:
.../wp-content/themes/stockie/inc/dynamic_css/parts/brand.php
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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i’ll wait for your next theme update. thanks
You are welcome!
Hi!
I have this settings on the contact form 7 element: https://imgur.com/8Rzztzt On frontend, when i hove the button, it only shows the outline, but I would like it to show the button filled with a lighter color: https://www.loom.com/share/0fef4944ec1345329f0c579171ae5ef8
I think this is something you can fix in a future update?
Hi,
Currently, we can help your with custom CSS. Can you share the link with that form?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I would like it to be fixed on theme level, because it currently seems to be a failure on the visual composed widget for contact form 7. Can you please check it?
Default State
https://tppr.me/RKfFCt
Hover State
https://tppr.me/EZGgIx
Hi!
I noticed that the close button on the search “popup” is not showing, look here: https://prnt.sc/BNIj819N-NWy
Hope you can fix it on a future update!
Hi
The close button should on the left by default, check our demo website or the following SS:https://prnt.sc/2UFb-1WdYtT3
I don’t know why but it’s hidden with custom CSS from your side:
https://prnt.sc/EbeCCyC-UbbW
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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It’s strange, I don’t have any custom css in the theme related to the .btn-round class and I don’t have any custom css in the theme settings…
Where could this CSS be coming from?
https://prnt.sc/Tp6TSbjDXQKB
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Can you please add a feature for manually entering product quantities in addition to the plus and minus buttons? I have purchased your theme and noticed that there is no option for manual input of quantities, only the plus and minus buttons. My online store will sell products in larger quantities (more than 50 items), so I need the option to precisely enter the quantity. I have checked the theme settings and couldn’t find a suitable option. Is there a way to enable manual quantity input, or is there any other solution to this issue?
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.quantity-nav {
display: none;
}
.quantity input[type=number] {
border-radius: 0.25rem;
}
.quantity input[type=number] {
-moz-appearance: unset;
}
.quantity input[type=number]::-webkit-outer-spin-button,
.quantity input[type=number]::-webkit-inner-spin-button {
-webkit-appearance: auto;
}
I would kindly ask you to contact our help center with all your further support inquiries.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Great, Thank you very much for your help.
You are Welcome!
hey i dont what im doing wrong but when i go to plugin to install the wpbakery page builder its not there to download. And i have deleted it already and i cant get it back
dont worry i was not looking under the appearance, install plugin
Hi,
Glad to hear that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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We have updated to the new woo commerce and Stockie is containing outdated files so displaying script on our site now, this happens every time there is a new woo commerce update. Not paying for support to raise this issue again, what’s the fix and when please?
Hi,
Thanks for reaching out.
We suggest you checking Stockie’s release notes before updating to the new WooCommerce version to avoid such situation. We are going to make an update in a few days.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thanks for the update, although we still have the same code displaying on the top of the site, what can we do to fix this? window.addEventListener(‘load’,function(){ if (window.location.pathname.indexOf(‘checkout/order-received/’) != -1) { var transId = jQuery(’.woo-c_order_details .woo-c_order_details_order:contains(“Order Number”) strong’).text().replace(/[0-9.]/g, ’’); var totVal = jQuery(’.woo-c_order_details .woo-c_order_details_total:contains(“Total”) strong’).text().replace(/[0-9.]/g, ’’); var shipping; if(jQuery(‘th:contains(“Shipping”)’).siblings().find(‘span.amount’).length 0) { shipping = 0; } else { shipping = jQuery('th:contains("Shipping")').siblings().find('span.amount').text().replace(/[0-9.]/g, ''); } var tax; if(jQuery('th:contains("Tax")').siblings().find('span.amount').length 0){ tax = 0; }else{ tax = jQuery(‘th:contains(“Tax”)’).next().text().replace(/[0-9.]/g,’‘); } var products = new Array(); __gaTracker(‘require’, ‘ecommerce’); __gaTracker(‘ecommerce:addTransaction’, { ‘id’: transId, ‘affiliation’: ‘bjarnibaby’, ‘revenue’: parseFloat(totVal), ‘shipping’: shipping, ‘tax’: tax }); jQuery(’.order_item’).each(function() { __gaTracker(‘ecommerce:addItem’, { ‘id’: transId, ‘name’: jQuery(this).find(’.woo-c_product_name a’).text(), ‘price’: parseFloat(jQuery(this).find(’.product-total span.amount’).text().replace(/[0-9.]/g,’‘)), // Unit price. ‘quantity’: parseInt(jQuery(this).find(’.woo-c_product_quantity’).text().replace(/[0-9]/g,’‘)) // Quantity. }); }); __gaTracker(‘ecommerce:send’); } })
Do you use a child theme?
Hi there, yes we do…
Try to disable it and check if the issue still remains. Also ensure that you clear all caches after update.
Hi, I left this for a while as we had to roll the site back. We swapped to child, cleared cache at the time and the issue still remained. We have tried again today and the code is still displaying, what’s the fix for this please? Thanks
Hi,
Please, send us a personal message and provide your temporary WP credentials.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’m interested in knowing if it’s possible for all items on the homepage to be clickable, including the image, title, and ‘Shop the Category’, not just ‘Shop the Category’. I have sent you a picture to precisely illustrate what I mean.
https://ibb.co/wY7rbJvHi,
Thanks for reaching out.
Unfortunately placing a link (Shop the Category button) inside another one will make the HTML code invalid.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thank you for your response. I noticed that WPBakery Page Builder is being used. Is it possible to hire a developer to make the modifications I described in my previous question?
Thank you in advance for your response.
Best regards
Hi,
As a solution, you can customize the banners as you want using page builder and then we will help you to convert them into pure HTML shortcodes and wrap them by required links.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you
You are Welcome!
How load content by AJAX?
I have a product page where I want to load the detailed description (created with WPBakery) dynamically via AJAX when a user clicks a “Load More” button. After the AJAX call, the content loads, but it appears unstyled and raw, showing WPBakery shortcodes.
You can see the issue in action here: https://i.imgur.com/eEK453u.jpeg
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Gallery Product – Left: If you change image by clicking thumbnail then any image other than 1:1 aspect ratio will be bugged and partly hidden. If you change image by clicking arrow then it will resize the view and display full image with aspect ratio other than 1:1 correctly. How to fix that.
Hi,
Thanks for reaching out.
We need just a bit more details to proceed further with your inquiry. Can you share the link where we can reproduce the problem?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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link sent to your gmail
I’d kindly ask you to send it using the private message form.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello!
Any plans to include Elementor builder? I intend to install Stockie in a multisite network where all the other themes use Elementor. Since there will be a mutual data base for all the sub-sites, I suppose using Wpbakery will create conflicts. All the other themes that I will install offer wpbakery + elementor but due to speed and db optimization, I prefer Elementor, not wpbakery.
If there is a scheduled update to include Elementor, please let me know about the date when you intend to update and implement this option.
Thank you!
Hi,
Thanks for reaching out.
Unfortunately, we are not able to tell you when we will add it exactly. However, we have such a task in our ToDo list.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi!
Is there anyway I can remove the lazy load on product images?
?
Hi,
Thanks for reaching out.
Navigate to Theme Settings > Custom CSS from your WordPress admin panel and try to use the code below:
[class*="type1"] .woo_c-product-image-slider .gimg,
[class*="type2"] .woo_c-product-image-slider .gimg,
[class*="type4"] .woo_c-product-image-slider .gimg {
opacity: 1 !important;
}
.woo_c-product-image-slider.container-loading::before {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello Colabrio, I have a question before buying theme. is it possible to hide the prices of the products on the theme and replace it with “Price on Request”?
Hi,
Thanks for reaching out. Seems like you will need to have an extra plugin to make that. Please check them and test with a free WP theme before purchasing Stockie:https://wordpress.org/plugins/search/price+request/
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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¿Where can i setup a hero header? Thank you!!
Hi,
Thanks for reaching out.
Can you specify a little bit what do you mean by hero header?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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On the product detail page on the mobile screen, there is a responsive problem on the page when the second variant is added. I tried to open a support ticket about this, but my support service has expired. But since this problem is not caused by me, I think you should fix it. Your own demo page has the same error. Can you please provide some guidance?
Hi,
Thanks for reaching out.
Can you share the link where the issue can be seen? In that case, we will be able to promptly fix the issue.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, you can see screenshot. Link 1: https://i.hizliresim.com/qiy1ihn.jpg Link 2: https://i.hizliresim.com/cj936vf.jpg
hello, have you had a chance to review the links?
Thanks for your patience.
You are right, there’s a style issue on mobile device. I’ve reported that to our dev team and they will fix it in the next update.
Currently, you can use a CSS hotfix. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
.woo_c-product .woo_c-product-details-variations .variations, .product-popup .woo_c-product-details-variations .variations {
flex-wrap: wrap;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I have a little trouble with the theme.
1- Your theme (Stockie-child) contains outdated copies of some WooCommerce template files. When will be updated them?
2- WPBakery Page Builder available. Version 7 has been released 1 week ago. But we still use v6.x.x.
Both are why important?
- Outdated templates can lead to security vulnerabilities. Updating your templates can also improve our store’s appearance and usability. This way, we’ll be an attractive store and keep up with the latest WooCommerce features.
- WPBakery Page Builder recent version, (Our version) has XSS vulnerability for elements and user roles.
Thank you!
Hi,
Thanks for reaching out.
1. Currently you can just ignore those warnings and wait till the next theme’s update;
2. To get the latest WPBakery version try to remove the plugin and install it from scratch under Appearance > Install Plugins menu.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for getting back me. Yes, done.
You are Welcome!
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