1374 comments found.
Hello. Can the theme create a stories post like this? Demo: https://www.1mg.com/articles/web-stories/5-three-letter-foods-healthy-for-your-body/
Hello,
What kind of block can you create using a Web Stories plugin https://wordpress.org/plugins/web-stories/, the theme does not provide this type of block.
Thank you for using our theme.
Ok. Thanks.
I have 3 blogs, can i use this theme to all? thanks.
Hello,
You can use the theme on all three of your blogs, you just need to buy a different license for each site.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
I have a couple of licenses for Authentic and consider buying more to have a family of websites. Is there a discount for multiple licensees? Also, in case of multisite, each domain needs its own license, right?
Hello,
We do not have a discount for purchasing more licenses.
That’s right, each domain requires a separate license.
Thank you for using our theme.
What about supporting latest Wordpress version 6.4.2? Is it fully aligned with that version and I can do update?
Hello,
Thank you very much for waiting for our response.
The theme fully supports the latest version 6.4.2 of WordPress.
If you have any additional questions about this, you can open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thank you for using our theme.
Hello, before I consider to buy this theme, I want to ask some questions first:
1. seems like you didn’t have 4 columns grid post layout, how can I add the column later?
2. does the paginated post feature can apply to make paginated pages?
3. for the related post feature, there are 3 columns post, can I make it to 4 columns?
4. I wish to have category collection on the homepage, like in this website https://www.marieforleo.com/blog, is that using gallery blocks or using layout 9 from post tiles blocks or something else?
5. Why no example layout in the category page in the demo? it’s empty. I need to look at it. And can I add subcategory?
6. Is there an option to create fully custom post header and layout?
7. oh and about the quote block, can I placed it on the right or left of the post?
Hello,
Thank you very much for waiting for our response.
1. Yes https://prnt.sc/-5repbUxNrEa
2. Yes
3. No, this is a carousel where only three elements are always displayed.
4. You can implement this using the default Gutenberg blocks, add a Columns block and add a Cover block in them.
5. Category page example: https://authentictheme.com/authentic/category/lifestyle/
6. You can create a custom post header via Child Theme.
7. I cannot answer this question because the question is not completely clear, please clarify the question.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hello. We had corporate blogs on your topic. That is, your theme has been installed on several sites. These blogs have been defunct for a long time. How can I remove the theme from these sites to use the license for my new project = blog on subdomain: blog.karaoke-spain.es
These sites were deleted long ago and the subdomains were redirected to the main site, since the blogs were deleted. blog.studio-evolution.com shop.studio-evolution.com blog.x-star.com I need to remove them in order to use the license for the new subdomain: blog.karaoke-spain.es
Thank you and Happy New Year!
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for using our theme!
is it possible to have a full changelog for the last update ? please
Hello,
You can view the Changelog at this link https://support.codesupply.co/documentation/authentic/changelog/ only the most important changes are added there.
Thank you for using our theme.
I want to buy this theme and want to install Gossip Demo. But I found there is a problem with the demo on mobile.
The size of Headings (H1-H4) did not change on mobile according to the screen size. The blog Post Title size is too big on mobile. Are you going to fix that? so that I can buy it?
Hello,
The header sizes currently match the design. But after purchasing the theme, you can contact our technical support https://support.codesupply.co/support/submit-ticket/ and one of our support agents will be happy to give you a solution for changing the size of headers on mobile as you need.
Thank you for your interest in our theme and looking forward to seeing you among our customers.
Hi, is the Ultimate Member plugin adapted? Or can you adapt it later?
Hello,
We have not tested this plugin and cannot give you an accurate answer. But from what I know, this plugin does not depend on the theme and it can work regardless of what theme is used on the site.
Thank you for your interest in our Theme.
Hi, I just bought this theme but the documentation link inside the package I downloaded is showing a “404 not found”.
Hello,
Sorry for the inconvenience, the correct link to documentation: https://support.codesupply.co/documentation/authentic/ We will update the link as soon as possible.
Thank you for informing!
Hi guys, may I know the fonts you are using on the Vault demo and how to apply it on my website in one shot?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for your purchase!
This theme, and ALL of your themes that use kirki and powerkit have problems lately. First the recent post widget was creating trouble to facebook share image and url. I deactivated it. Now I cannt share properly on twitter. I have been using like 4 different themes of yours, and this one, and now I have to change ALL of them if you don’t provide a solution. Please fix it asap
Hello,
This is the first time someone has written to us about such a issue, in fact, the Kirki plugin is not our plugin, and as far as we know, it has nothing to do with the images for sharing. The Powerkit plugin is also not related to how the process of sharing on social networks occurs, and we do not observe such a issue on our side. But if you are sure that the issue is in our products, then you can safely open a ticket at https://support.codesupply.co/support/submit-ticket/ and our specialists will consider your situation.
Thanks!
I had some help from your support but the problem is not solved completly. Now I can post on twitter but there are no cards to show. As it seems you were aware of this is issue. But we, your customers, we didn’t buy powerkit so you can say this is not a problem of ours, we bought your themes, and you are responsible for their good opperation, and provide a solution. Mind you I have spent about 400$ for many of your themes that now malfunction in twitter, a platform mostly used. Totally disappoined, and I would expect a more professional move from your side, if you really care about your business.
Hello,
This chat is not for technical support; we provide support through the ticket system at https://support.codesupply.co/support/submit-ticket/. Please open a ticket and one of our support agents will be happy to review your request and help you.
Thanks!
Jetpack Protect/Scan gives vulnerability warning:
What is the problem?
The authentic WordPress theme was affected by an Arbitrary File Download security vulnerability.
Would be great if you could fix that.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for your purchase!
Hello, just bought your theme because I wanted to URGENTLY use it and now I’m not able to do anything with demo import and your site is down?
Hello,
If you had problems with the availability of our support site, we are pleased to inform you that it is now operational.
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for your purchase!
how to deactivate license?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for your purchase!
i don’t have support anymore
Hello,
Please write to this email support@codesupply.co and indicate in the message your site URL, license code and one of our support agents will help you.
Thank you for using our theme.
I only have one website, but I’m getting this message: “Multiple active websites detected. Looks like you’re using the same theme license on multiple websites. A website theme can only be customized to create one customized website according to the ThemeForest license terms. If you want to create a second website from the same theme, you’ll need to purchase another license.” Please fix this; I want to be able to use the demo content.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/support/submit-ticket/ and our support agents will help you promptly.
Thanks a lot for using our theme!
My support is expired; I’m not paying $32.38 for you to fix this. Again, this is the problem: I only have one website, but I’m getting this message: “Multiple active websites detected. Looks like you’re using the same theme license on multiple websites. A website theme can only be customized to create one customized website according to the ThemeForest license terms. If you want to create a second website from the same theme, you’ll need to purchase another license.” Please fix this; I want to be able to use the demo content.
My only website is affordingstyle.ca; that should be enough info for you to fix this. Thanks!!!!!!!!!
Hello,
I understand, don’t worry.
We’ve just deactivated the license on your all domains. Please go to Appearance > Theme License and click on the “Check Again” button and the warning will not be displayed any longer.
Best Regards!
I tried to upload the theme and got this message.
Unpacking the package… Installing the theme… The package could not be installed. The theme is missing the style.css stylesheet. Theme installation failed.
Hello,
This is a common issue. Please see the solution to this issue at the following link. https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-errorThank you for using our theme.
Hello. I have purchased the Authentic theme and have applied it to WordPress. It is asking to enter the license code to access the demo content, but I don’t know where to find it. What should I do
Hello,
You can find out how to activate a theme in the theme documentation at the following link: https://support.codesupply.co/documentation/authentic/getting-started/theme-installation/
You can see where and how to find the license key at the following link: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
If you have any additional questions, feel free to open a ticket in our ticket system https://support.codesupply.co/support/submit-ticket/ and one of our wonderful support agents will help you.
By the way, thank you very much for your purchase.
Hi I forgot my password however now I am locked out and can. to access support—what should I do to resolve this? Thanks
**sorry cannot access support
Hello,
If you entered the wrong password several times, the server could block your IP address for 24 hours. Please, if you don’t remember your password, wait until the lock is lifted, reset your password and you can log in, the main thing is that you don’t make the wrong password again. https://support.codesupply.co/Thanks a lot for your purchase!
Hi I re-set my password yet it is still giving an incorrect password or email and now I am locked out again—what should I do now?
Hello,
Please check your email, you should have received a link to reset your password. Follow this link and set a new password.
Thanks,
Hi, I have a problem with the buttons style. I set them to “squared” shape but after the last update they changed and the angles became rounded. The option “squared” seems not to work. My support has already expired but I believe this bug should be fixed. I’d like my buttons squared back. Could anyone help me?
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/ and our support agents will help you promptly.
Thank you for using our theme!
Hi. I used this theme for years until it stoped working. The culprit is Canvas plugin that breaks the capacity to edit or create pages or even posts. My support has expired, but I just need it to keep working as before! It’s been a year or so since Canvas broke my site and I had to turn to other themes, but I’d like to get back to Authentic, as it is now part of my brand’s identity. I hope you could point to the right direction. Besides, I’m currently using Once, another Code Supply theme.
Hello,
We provide support via our ticket system only.
Please open a ticket at https://support.codesupply.co/ and our support agents will help you promptly.
Thank you for using our theme!
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