2268 comments found.
How i can remove the bottom Right UP button from FrontPage ? TOP UP ARROW – GO YOU UP TO THE TOP OF THE PAGE , this a small Button in the bottom of right corner of the front page , it is classic button but i can not dissapear it – disable it -
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ DesignThemes Support . We will have a look at your issue and fix it ASAP!
Hi, I need you urgent support please, I am trying to import the theme Demo and cant able because the Unyson plugin not available.
please let me know what to do next.
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ DesignThemes Support So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
is it a multi branch ??
Hi.,
Thank you for contacting us.
At present, this theme is designed to support a single branch.
I can’t install the import demo because the Unyson plugin has been terminated. Please, I need the XML file to import.
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the XML files.
Hi, We have updated the site to latest version but it doesnt look as good as the demo versions. There are errors on images for icons and overall text is not as crisp. Please help or review errors here. We replaced all files using SFTP in themes folders and spalab-child, we also disabled plugins and that did not help. Still having issues with overall look and icons glitching for us.
In particular the shop featured items on the services page and on the home page does not look right. Text is layered on top of one another and footer missing icons. We have also cleared cache on server. Please advise.
https://infinitystage.wpengine.com/gift-certificates/ https://infinitystage.wpengine.com/ https://infinitystage.wpengine.com/servicesHi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hello. I bought a licence for this theme in 2021 and i am not getting updates since there. Since version 5.2. Is there a reason for that? This never happened to me before.
Hi There.,
You can download the updated version of our theme from Themeforest.
Please refer to our changelog: https://prnt.sc/CxecQ85g4yhR
I download the theme and imported the demo content and I want to use the elementor version but I connot find the zip file “spalab-elementor.zip” in the folder!!
Hi.,
Please use spalab-ele.zip and spalab-ele-child
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
ok thanks
`
Okay Good, but now when I try to install required plugins but the plugin “Spalab Elementor Plus” can’t be found in the package?!
Check screenshot : https://ibb.co/xS4rZW7
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
I use Spalab Elementor, I’m confused about how to change the color in this sub menu
https://freeimage.host/i/JCh4LOlHi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
I just purchased the Spa Lab theme and did so because it states it is Visual Composer compatible. I uploaded the theme ( the one it downloaded is only Version 1.0.1) which is Not the current version, and demo content. All pages are using Elementor. I tried to install the latest version of Visual Composer (WP Bakery Pagebuilder) 2023-09-26 – version 7.1 and immediately the site crashes and shows Critical Error message. SO my question is : Is the current version compatible with Visual Composer (as stated on the Themeforest website where I purchased it, and are the pages set up for Visual Composer?
Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
Does this come with Elementor PRO?
Hi.,
Thank you for contacting us.
Theme will perfectly work with the Elementor plugin if you need the pro version features only you have to purchase the Elementor pro.
Thank you!
Hi.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Hi. I sent you a message
Hi.,
1) All the plugins update
2) Please refer : https://prnt.sc/uPOljIJ3h-Gi
Get into Admin Panel > Appearance > Customize > Additional CSS > Paste the below css code inside the text area > Save All.
.dt-sc-title.with-two-border h2 { font-family: 'Oswald', sans-serif !important;
Note: You can change the font-family value as per your need.
Font family : https://fonts.google.com/
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Is it possible to make the catalog or price list work in a manner like the gallery with filter? with the clickable links to each portfolio with the animation effect except the price list or catalog items would show instead? or is there a plugin that would accomplish that?
Hi Tamaradoo
It would be difficult to assess/advise on the issue via the comments section. We would request you to please contact our support team to have your issue checked by them.
As the ThemeForest comments section is meant only for pre-sale questions and generalities, We are not able to provide detailed support here. Please create a support ticket using the link below or mail your queries to support@wedesignthemes.com and our support team will gladly assist and guide you.
Support Forum Link: https://support.wedesignthemes.com/forum/health-beauty/spalab-beauty-spa-wp-responsive-theme/
Thanks!!
Trying to install spalab…when I try to upload “spalab” from the zip file, it just opens the file, but not able to upload. have been trying to install it, are missing media, and my hosting company increased PHP values. Regardless of how I install it, I still get the css errors.
Hi.,
Thank you for contacting us.
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
dear spalab team, how can i recover a template page that one had erased in the site if one now needs to use it….???
Hi.,
Sorry for the inconvenience.
1) Can you please more details about this issue, and help us have a better understanding of it by getting back with any Screenshots / Video references to our support team so that we can check and let you know.
2) Note: Your support period has expired. Kindly renew the support period again if you need further support from us, more about support extension can be read here.
https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-SupportPlease follow the below knowledge base link instructions for extending the theme support.
Please refer: https://support.wedesignthemes.com/knowledge-base/how-to-extendrenew-your-support-period/
Thanks!!
Spa Lap theme has recently become incompatible with Plesk. You can no longer open the website for editing from Plesk. The cause is the DesignThemes Core Features plugin and Reservation plugin. You will then receive a lot of error messages and cannot log in. If you disable both plugins, you can log in, but the website will not be displayed properly. If I extend my Themeforrest support and support resolves it, which I doubt, the problem will be back with the next Spa Lap theme update. In short, the new version of Spa Lab has not been tested sufficiently, but has been put into operation with problems.
So I’m not really happy with this.
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Done!
Hi.,
It seems that your support has expired 2016., Please renew the support if you need any more help from us. Please follow the instructions in the below knowledge base link for extending the theme support.
Please refer : https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
The reservation plugin is not working – clients have tried to schedule and it never enters the calendar, sends an email or does anything other then sit . Is there an update on it or? I have been using this theme for years and years
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Hi, i want to acquire this theme. Is it compatible with only elementor? not pro, just elementor. I want to teach my client how to update content with a light page builder and visual composer is not an option. Thanks in advance
Hi.,
Our theme supports both Elementor Plugin as well as WPBakery Page builder plugin. You can use Elementor Page builder in new pages, posts that you are going to use or create. We have built the theme only with WPBakery plugin.
The Elementor page builder works with only newly created pages and not with the dummy pages that are created using the “Import Option”. Only our default page builder will work with dummy pages created with Import Option.
Thank you, we look forward to helping you!
Hi I updated the template to the latest spalab 5.5 version but the link in the icon box on the home page no longer works. If I delete Extra class name: style no-icon-bg, link function, but style is not good
Hi Joomgio.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!!
Regards., DesignThemes Support.
hi this is a presale query. we have 3 salons in different countries. if we buy this theme can we use it for our own 3 sites? we are not using for client but one salon is in US and another 2 are in uae for man and woman
Hi.,
This will actually depend on the use case. Licenses in general, apply to the end product you use them for. Usually, this end product will be a website with a specific topic. If you use sub-domains where the topic of the site is not identical or the general design is different, then these sub-domains represent own end products, thus you will need one license per sub-domain.
Only in cases where the topic and general design of your sub-domains match the purpose of your main site, it is fine to go with one license. In the latter case, you can contact us, and after review, we can enable your license for usage with sub-domains.
According to Envato’s licensing terms and conditions, you need a license per domain
install of the theme, regardless of whether you are using a multisite
installtion or not -> https://themeforest.net/licenses/terms/regular
We understand that we need separate license but its also not logical if we have 3 same business we buy the same theme for 3 times. Its not subdomain websites are different. For abc.com is our salon in US and xyz.com in UAE and def.com in UAE for man. What we want is to buy the same and use for 3 of our sites. 
Hi.,
You need to purchase a single license per domain install of the theme. For info on licensing please see here -> http://themeforest.net/licenses/standard?license=regular
Thank you
you need to vet your demo. it does not load on iMac nor iPhone…
Hi.,
Thank you for contacting us.
Theme responsive working fine: https://prnt.sc/sNJMy0EVvgn9
Theme URL : https://spalabdev.wpengine.com/
