366 comments found.
I have a problem with popup cart. It’s black all the time.
Hi,
Can you please reach us at our support system or via the contact form in our profile, as we use comments more for pre-sale questions?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi,
I was trying to import demo page but it turns into a completely faulty page. I request your support.
Thank you
Hi,
The support team has already responded to your ticket and they’ll help you import the demo data, can you please take a look at your ticket in our support system?
Feel free to ask for anything you need.
Kind Regards
Side menu is not coming, many sections and field are missing in after importing demo. Very bad theme
Hi,
We’re sorry for your experience with our Bifrost theme.
Can you please reach us at our support system or via email at info@neuronthemes.com, so we can help you with these issues?
Feel free to ask for anything you need.
Kind Regards
Good afternoon, I am finding it very difficult to use this theme. The documentation doesn’t provide accurate instruction and the portfolio pages do not work correct.
For example, the Boxed Portfolio pages install to the Pages section, not the Portfolio section.
There’s also a lot of bugs with the navigation. If you can not provide better instruction and correct imports, I would like a refund. thank you.
Hi @gammabamma,
We’re sorry for the late reply, we were not working at the weekend.
The documentation for the Bifrost theme contains comprehensive information to assist you while working with it. Regarding the portfolio issue, we will need to investigate further to understand what’s happening.
Our support agents have already addressed your ticket. If you wish to proceed with resolving the matter related to the Bifrost theme, kindly review your ticket in our support system. Alternatively, we can provide you with a refund.
Feel free to ask for anything you need.
Kind Regards
Does this template work with Wordpress 6.4.2?
Hi,
Yes, surely, the theme is fully compatible with the latest version of WordPress, so you can freely update it.
Before updating WordPress to the latest version, please make sure that you’re running the latest version of the Bifrost theme (2.2.8) and Neuron Core plugin (2.1.9).
For more, please reach us at our support system and we can help you from there.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Thank you! Great!
You’re welcome anytime, feel free to ask for anything you need.
Kind Regards
rtl supported ?
Hi,
The theme supports the RTL, there are websites that were done in RTL with our Bifrost theme, and the clients didn’t have any issues while using it.
Feel free to ask for anything you need.
Kind Regards
Hi. I’m considering purchasing this theme, but I have a few questions before I do.
1. Am I able to have say the ‘studio agency’ layout as my landing page, then have links taking the viewer to a series of ‘interactive grid’ pages ?
2. How configurable is this theme regarding colors, is there full control for background/foreground elements and text ? Also, what is the customisation regarding image hover ?
3. I see that some users are having issues with intsalling the theme initially. If I encounter this, will support be given to get me up and running.
I have purchased themes before (niteo theme) where there was zero supoort and money was completely wasted.
Thanks for your time
John
Hi John,
1) Yes, you can easily import pre-made demo templates and select any page from the Bifrost demo to use as your landing page. This feature allows you to create an attractive landing page for your website effortlessly.
2) You have the option to customize various aspects of the theme according to your preferences. This includes changing colors, typography, and images. The customization process is straightforward and user-friendly, thanks to the integration of the Elementor page builder plugin.
3) We are proud to offer 24/7 support for any assistance you might need while using the Bifrost theme. Our support system is available to help you with any questions or concerns you may have.
Feel free to ask for anything you need.
Kind Regards
Thanks for the info, but you didn’t answer fully. Consider this scenario. My home page/landing page is the ‘creative agency’ which I assume is part of the demo content ? then could I have a link taking me to a page using the ‘interactive grid’ ‘preset’ ? Is that possible.
And regarding question 3, if the theme does not work and you guys cannot get it working, what happens then ?
I find it extremely bizarre that you end your last reply with ‘feel free to ask anything you need’ then completely and utterly ignore me…
I will send an email and see if I get a response. But this kind of behaviour really makes me want to back off and not purchase this theme.
Hi,
We’re so sorry for the late reply, We took a few days off.
2) Yes for sure, you can use all of the Bifrost demo pages and link them, for example, you can set the Creative Agency as the landing page, then in the menu you can add the link for the Interactive Grid page.
3) We always try to make the theme best fit for our clients, and we always try to help them with any issues they face, but at some point, if you’re not satisfied with the theme and can’t work with it, we can provide you with a refund for sure.
Feel free to ask for anything you need.
Kind Regards
Hi,
Can you please reach us at our support system or at the following email: info@neuronthemes.com, as we use comments more for pre-sale questions?
Feel free to ask for anything you need.
Kind Regards
Greetings, is it just me or are there some compatibility issues with wordpress 6.3? My wizard does not launch on install and I’m in the dark on plugins to install for the demo content, etc. Thanks kindly!
Hi @djpz,
The theme is fully compatible with WordPress 6.3, but can you please reach us at our support system so we can take a look at your site?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
I have installed Wordpress 6.3 and try to install Bifrost, many messages error, and the Nav menu (with Elementor) make an error… So impossible to used it…
Hello Stephen,
Could you kindly download and install the most recent version of Bifrost? After doing so, please give it another try. If the issues resurface, please don’t hesitate to inform us here in the comments or through our support system.
Best regards, NeuronThemes
yes it look good with the new download , thanks… 
You’re welcome anytime, feel free to ask for anything you need.
Kind Regards
Hi, i would like to buy the theme and use the agency Portfolio Agency style. I’ve two question before buy it: - is it possibile to set a fixed “slogan” claim in the first title (i don’t like the changing word effect) - In the menu, clicking on the word of the item does not expand. It happens only by clicking on the arrow. Is it possible to make the word clickable too?
Thank you.
Hi,
Thank you for your interest in our Bifrost theme.
1) Certainly, you can remove the animated heading and add another title without that effect. You can easily do it using Elementor.
2) Absolutely, our support agents can assist you in making the word clickable as well on the menu.
Feel free to ask for anything you need.
Kind Regards
Hello, I have a few questions when I’m setting up my site:
1) I’m using “Portfolio Wide Grid” to be the landing template, the newly added portfolio categories cannot be shown when I click the filter, any setting I need to do when I add new portfolio category?
2) I want to change the font to other google font in customizing > typography, but it shows error and cannot save. How can I change the font?
Hi,
We apologize for the delayed response to your inquiry. Please note that we are currently on holiday, and our team is operating on a limited schedule.
Regarding your first question, if you are looking to display only certain categories on your Post widget, you can do so by accessing the Query options. Once you are on the Post widget settings, you can select the categories you want to display by checking the corresponding boxes. In case you want to display all categories, you can simply uncheck the previously selected categories and they will all show up.
To help you better understand this process, I have included a screenshot link to the settings page that shows the categories you can select or deselect for display in your Post widget.
Here’s the link to the screenshot: https://prnt.sc/fx-iMdlunOeN
For your second query, if you are facing an issue that requires closer examination, please do not hesitate to reach out to our support system. Our team will be more than happy to take a closer look at the issue and provide you with the necessary support to resolve it.
You can reach our support system at the following link: https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, is Bifrost 2.2.6 compatible with Wordpress 6.2?
Hi,
Thank you for your inquiry regarding the compatibility of our theme with WordPress 6.2. I’m pleased to inform you that our theme is fully compatible with this version of WordPress. Our development team works hard to ensure that our theme remains up-to-date with the latest WordPress standards and best practices.
We have thoroughly tested our theme with WordPress 6.2 to ensure that it works seamlessly without any issues. You can confidently use our theme with your WordPress 6.2 website and enjoy its full functionality without any compatibility concerns.
Feel free to ask for anything you need.
Kind Regards
Hello,
I would like to know when you will make an update, I can not install the latest version of Wordpress and that is a problem for me and many I imagine.
Please don’t leave this issue, many users have spent a lot of money.
Thank you
Hi,
Please make sure that you’re running the latest version of the Bifrost theme and Neuron Core plugin.
Bifrost Theme Version 2.2.5 Neuron Core Plugin 2.1.7
You can update the theme directly on your dashboard, via the plugin below:
- https://envato.com/market-plugin/
So when you update the theme, please delete the Neuron Core plugin and install it again by going to Appearance > Install Plugins. It’s already included in the theme.
Feel free to ask for anything you need.
Kind Regards
Hello,
I have updated the theme and plugin as instructed and when installing the current versions of Wordpress I get a critical error on the website. I have tried with the following versions:
6.2. (Current / Beta version) 6.1.1 6.1
Please, I have already spent a lot of money on support, I would appreciate it if you could provide a solution. Have you checked that the update is compatible with the WPML version, last time the problem came from there.
I look forward to your prompt reply. Thanks
Translated with www.DeepL.com/Translator (free version)
Hi,
We are sorry to hear that you are experiencing this issue, but we are here to help you.
We recommend that you please reach out to us via the contact form on our profile so that we can further investigate and help you with this issue. Kindly provide us with a brief explanation of the issue you are facing so that we can better understand the problem and provide you with a suitable solution.
In the meantime, we would like to let you know that we are continuously testing our products with the latest versions of WordPress and other plugins to ensure compatibility. However, sometimes conflicts may occur due to the complexity of various software combinations.
Therefore, we recommend that you provide us with more details about the versions of the theme, plugins, and WPML that you are using so that we can investigate this issue further.
Feel free to ask for anything you need.
Kind Regards
Hello,
Sorry for the delay in replying, I have not been able to check this until today, I have gone back with the WP 6.1. update deactivating all the plugins and testing one by one and I have hit the bug. it gives me problems with the plugin WPML String Translation 3.2.2, please if you can check it and give me the solution.
Thank you very much.
Hello,
I’ve tested a newer version of the WPML String Translation plugin (3.2.5) and it’s working now
Hi,
I’m glad to hear that the solution I provided was able to solve your issue. Please know that you can always reach out to us if you need any further assistance or have any other concerns. We are always here to help and support you.
Kind Regards
Hello, I want to buy this theme but I´ve seen that the last update was on November 2022. Is this a problem? Are you going to continue to keep it updated? Thank you, Itxaso
Hi,
Thank you for your interest in purchasing our theme. We understand your concern about the last update being in November 2022. Please note that the theme will be updated as needed to address any issues and to add new features. We apologize for any delay in our response and hope that this information helps. If you have any further questions or concerns, please don’t hesitate to let us know.
Feel free to ask for anything you need.
Kind Regards
Hi, Ticket #3237386, several problems installing a demo, may anybody answer that? We’ve not too much time to know how to have installed what we bought. regards
Befor asking: every PHp settings from your documentation are ok
Hi,
The support team have already responded to your ticket, please take a look at it.
Feel free to ask for anything you need.
Kind Regards
Ok, take a look when you want. Regards
Hey guys I have a strange problem. I use some extra image sizes in customizer for the image upload in the portfolio. Worked fine for me. Today I made a new image size but it’s completely ignored. The image always will have the ending ”... scaled” ... and its wrong size. Do you have an idea what is going on ? Thank you very much
Hi,
When you upload a large image to your WordPress site the file will likely have “-scaled.jpg” at the end of the file. This is because WordPress will automatically scale large images to help speed up your site.
Please contact us at our support system, so we can help you in this case.
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
Hi, thanks for your answer. I understand that it’s a Wordpress thing. But when I make custom images sizes in Customizer Wordpress will also ignore it. Anyway .. I’ll started a ticket and hope you can help me out with this. Thank you very much
We’re seeing that the support team have helped you to solve the issues, if you need further help, please let us know.
Kind Regards
Hi Vanessa,
We’re seeing that your ticket is closed as the issue seems to be solved, but if you’re still facing the issue, pelase reach us via the contact form in our profile.
Feel free to ask for anything you need.
Kind Regards
I try the support system and it is not verifying that I have 6 months of support. Also the demo is not importing on a fresh install.
Hi,
Please take a look at the following article on how to create a ticket in our support system, you can also contact us via the contact form in our profile.
- https://docs.neuronthemes.com/article/27-support
Feel free to ask for anything you need.
Kind Regards
I’ll try it again but that’s exactly what I did according to your documentation.
Either way I noticed in the public tickets that you’ve had issues with this demo import and you say that it’s the server side so I’ll have to just figure that out myself. Kind of sucks I just spent 40 bucks just to troubleshoot it myself.
Hi,
We’re sorry for the late reply, we were on holiday.
We’re glad to know that you’ve managed to solve it by yourself, if you still need help with anything, please don’t hesitate to reach us.
Feel free to ask for anything you need.
Kind Regards
Hey guys,
I really enjoy this theme and had a lot of fun build my portfolio with it. Just one little question. I want to have borders around my featured images in the portfolio grid wall. Is the a quick way to do this ? It seems there is not option for that. Thank you and keep up the good work
Hi,
Can you please reach us at our support system, as we use comments more for pre-sale questions?
- https://neuronthemes.ticksy.com/
Feel free to ask for anything you need.
Kind Regards
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