5445 comments found.
Hi guy I submitted a ticked earlier – I don’t think I put the URL it’s provisioniglesiavida.com that’s the site that I’ve been trying to install the theme demo and I have not been able to, it seems to be stuck trying to download the data.
Hi Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hey guys for some reason I am not able to install the demo, it just stays stuck at 0% when it’s supposed to be downloading it.
Hi Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hello Elementor is asking me to update and activate whenever I want to use it to edit. Please what is the reason for that and also there is not slder in the home page
Hi Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
When you click into a Cause page, one of the prebuilt templates will show recent donations. is there a way to showcase recent donations on any other page of the website?
also, i cannot get my mobile menu to appear
Hi,
When you import the demo you will get all the home page of the demo packages. If you look at the page, you will see. Please see: https://prnt.sc/1jfongg
And if you want to use the home page as the main home page for your website, you can set it up here. Please see:
- https://prnt.sc/1jfoxa8 With the latest version of Theme, Theme uses Elementor’s Theme-builder to build layouts for header, footer and page. Please edit the header and footer here.
- https://prnt.sc/1iwgru4 And here is the online documentation of the Theme, please refer:
- http://docs.beplusthemes.com/Alone7/ Please set the header and footer for the entire website here. Similar footer settings
- https://prnt.sc/1qxc993 - https://prnt.sc/1qxcb93 If the problem is not resolved, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
I need demopackage named https://alonethemes.com/home-yutmaru/ i just getting one demo package when i import demos
Actually i need home-yutmaru demo package
Hi,
When installing the Alone theme and registering the (themeforest) purchase code 3a368c14-a879-44a7-bb20-a3781d24c5e9, I keep on getting License Mismatch messages about reactivating my license for Elementor Pro. Also, I cannot use features of Elementor Pro, like Custom Fonts.
Can you help me out?
Thank you, Janneke
Hi, When you purchase Alone theme. You can use all template we had with elementor pro from Alone theme. But when you want premium support and unlimited access to the template library from Elementor Pro you have to get separate licence. Hope it makes sense! If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thanks
Dear Bearstheme, i sent a message yesterday via the contact form on your profile on envato but no response yet. Please kindly deactivate my licence key on on the current domain so i can change it to the new one. Thanks
Hi, Please contact us via email: sp.beplus@gmail.com
I have replied to sp.beplus@gmail.com. Kindly check. Thank you
Hello, i have not received any response to my request from you guys
I have sent email to the email as directed but no response yet. Its over 24hours whereas, there are responses for newer queries and inquiries
Oh so sorry, i have seen the response, it was in spam box. Thank you
Buenas noches he estado teniendo problemas desde que compre el tema Alone, especialmente con plugins, que al parecer necesitan actualización.
Ahora he actualizado el core de WordPress y lanza muchos errores mi web ya no carga.
Pueden ayudarme por favor?
Muchas gracias
Hi, 1. Please go to the link below to download the latest version of the plugin you need to update to the latest version – https://drive.google.com/drive/u/0/folders/1YzqsvD0snN32q96xlgsIyDNriaEachcF2. We see that your hosting is having problems with memory_limit. Please update this parameter for your hosting to 512M. *If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
When we try to open this page “Home Coropuna — Elementor” with Elementor it does not open instead it shows an error message to contact support. Message Shows with the Heading “Use Hashtags To Support Online”.
Hi, We see that your hosting is having problems with memory_limit. Please update this parameter for your hosting to 512M. If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hi! Can I have the latest version of ACF and Elementor to be updated in my theme?
Hi, We discussed with you in the ticket. Please check tickets Thanks.
Hello Team, Can I have the documentation so I can see how the back end functions before I buy your Alone theme?
Hi bro, yes, please have a look https://docs.beplusthemes.com/Alone7/ Thank you!
Dear Team, Thank you for prompt reply. I have checked the documentation but could not find How Event post, Volunteer registration, Donation managed from backend. Could you please separately share the detailed documentation for the above mentioned functionality ? Thank you again.
Hi, Please create a western event. Please see: – https://prnt.sc/nYXTn-fxDBdk If you need any further assistance Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Thank you
How do I edit this “Which Handeled By Me” typographical error text in the team member page as seen here https://www.screenpresso.com/=bw8ng
Hi, You can use the Locostranlate plugin to support language translation for your website. Or go to the file below and edit the text here – wp-content\themes\alone\template-parts\team\content-single.php Thanks
Hello, I just bought the Alone theme. In the sales material, it shows 30-something templates. Can you advise how to locate them and choose? I have Alone installed in my Wordpress account and basic setup completed but would like a template. Thank you.
Hi,
When you import the demo you will get all the home page of the demo packages. If you look at the page, you will see. Please see: https://prnt.sc/1jfongg
And if you want to use the home page as the main home page for your website, you can set it up here. Please see:
- https://prnt.sc/1jfoxa8With the latest version of Theme, Theme uses Elementor’s Theme-builder to build layouts for header, footer and page. Please edit the header and footer here.
- https://prnt.sc/1iwgru4And here is the online documentation of the Theme, please refer:
- http://docs.beplusthemes.com/Alone7/Please set the header and footer for the entire website here. Similar footer settings
- https://prnt.sc/1qxc993- https://prnt.sc/1qxcb93- If the problem is not resolved, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
how do i edit our team page. I needed to add the picture of the staff, volunteer, board etc but I don’t know the exact way to add the picture.
Hi,
First of all, install the disable gutenberg plugin. https://wordpress.org/plugins/disable-gutenberg/
Then create a new category for the team here. Please see:
https://prnt.sc/spIpmJN_SZVa Then add a category for the team here. https://prnt.sc/J24ybA3K7tg4 Then use Theme’s Element to display Teams for your website. https://prnt.sc/KAXCPc7WOtDm If the problem is not resolved, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!I want to replace the heart icon on the donate button on mobile version. (vaccine theme) Where is this function from?
Hi, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hi, I want to re register ALONE theme for jatica.or.id please help because I want to use it for new domain. thanks
Hi, We have solved the problem for you. Now register for a license for your new domain Thanks
there’s an issue with loading the fonts causing the website speed to be very slow. i get this message in the console
Hi, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
I purchased the theme on envato but I can’t get the purchase code, its asking for the purchase code before I can activate it
Hi, Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
Hi, I purchased your license and installed it on capeofgodhope.org but I changed the domain name to wehopeministry.org.
Can you disconnect capeofgodhope.org and activate wehopeministry.org?
Thank you so much for your support.
Charles
Hi, We have solved the problem for you. Now register a license for your main domain Thanks.
Dear sirs, searching for a solution to edit the page title block (modify the page title image). Best regards, Oliver
found at Design\Customizer\Styling\Page Titlebar
Hi Go to Customizer\Styling\Page Titlebar to edit the Titlebar for the entire website. And there are some pages that are using Elementor to build this section, please edit those pages and Edit the Titlebar section for those pages. If the problem is not resolved then Please open your ticket here https://bearsthemes.ticksy.com/. Our support team will check and guide you to resolve the issue. Thank you!
