88 comments found.
Hello, Are services added via a custom post type in WordPress, or are service pages created manually page by page?
Hi,
First of all, Thanks for your interest 
We use them as pages.
Buenos días, tengo un problema. Al instalar la demo Dentist, no se visualiza nada. Ya la he instalado 2 veces.
Could you please submit a ticket on our support website? Our developers and support team only provide assistance through that platform, not here. 
Please note that all support will be conducted through https://support.goodlayers.com (Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Please also provide WP access + site url in the ticket so we can help looking into this directly.
Cheers!
ok, enviado
On the appointments, when a user books can I have the woocommerce payments? I would like to use my local payments.
Hi,
Sorry, we don’t have the payment system for the appointments form. That’s just only a contact form that send email to you.
Something is happening with the theme on my website, as well as your website. The theme is not saving after any new changes and some design elements (on my website and your website) are not showing up after I updated the Mac laptop. It works on other computers and cell phone though.
Please make sure that you update the theme to latest version in order to use with the latest WP version Also, by updating the theme, please make sure that you update GoodLayers’ Plugins as well and please clear browser cache after updating.
You can follow this : https://goodlayers.ticksy.com/article/1893/
Please also make sure that all your being used plugins are compatible with the latest WP version as well.
How to update PHP 7.4.3 to php 8.2?
To update php version in your server, you must contact your host provider to do it.
Hello I have two licences of this theme. Any of those websites are getting updated with your builder.
I mean, when I try to do any change on the website, using the buider, after save /update any change, this dont apply.
Why is this happening?
Can you please try to clear browser caches as well?
If still doesn’t work, Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
Will there be an update for the theme soon as it has outdated files with wooCommerce.
Hi, I will send this to our dev to check.
Thanks!
Hi,
Could you update the woocommerce/archive-product.php file, then, deactivate & activate the theme again for this. We’ll update this in the next theme version
https://drive.google.com/file/d/1nMMGNDiGji6fzdPWoriTRf2cJTtqbGxE/view?usp=sharingHello, we have in the personnell section 50 doctors and would like to have a pagination, is it possible to show 10 doctors/page and have a pagination like 1 2 3 … and so on?
For this kind of question, can you please submit a ticket on our support website? Our dev and support agents only provide support there.
Please note that, Right now, all support will be conducted through https://support.goodlayers.com (Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
Does goodlayers page builder support Presto video plugin? are they compatible?
Hi,
We haven’t tested this plugin yet because there are so many plugins out there that we can’t test them all. However, the theme is created following the best practices for WordPress theme creation. If the plugin is well created as well, then it should be fine.
Hi.
I bought the template a year ago and now I have to move the website to another server. And there are pages where the content is not displayed and if I go to edit that page it is empty. How could I fix it?
Thanks
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
The theme is not working with rtl of wpml. Plugin
It can work with RTL. If you have problem with this, please feel free to submit a ticket in support site : http://support.goodlayers.com We can help looking into that.
Sorry i mean polylang
This theme is Corrupted. it will not work as they shown in the Demos. My experience with the theme has been nothing short of frustrating, particularly given my trust in Themeforest’s well-reputed creative marketplace. I tried to install the “CLINIC” Demo, Unfortunately it cannot be imported and I’ve reported this issue to the Author support Forum, They’re resonating that it’s my Cloud hosting provider PHP Execution Time issue. Now I Tried the Same theme With another hosting provider which doesn’t have NO PHP Execution Time issue. I need refund. This product is Such a waste of time. I need you to cancel my purchase and Refund the Amount.
Hello,
Sorry for the inconvenience.
We’ve replied to your ticket and imported the clinic demo on your website. Please update the ticket if you face any problems and we will help.
Thanks.
it’s very complicated and Not working with your Solutions. Still having same issues with Clinic DEMO. and there’s no Proper documentation. I need Refund. I can’t waste my budget on resources like this. I need prompt REFUND.
Hello! I updated the theme to the latest version 2.0.9 along with the php to 8.2 .After the update, the Slider Revolution plugin causes a problem to the backend of the site and I cannot access the pages – displaying an error: There has been a critical error on this website. Please check your site admin email inbox for instructions.
When i deactivate the plugin (slider revolution) I can access the pages in the backend normally. Do you plan to send an update for the issue?
Thank you George
Hello,
You should be able to update the included plugins as shown here: https://goodlayers.ticksy.com/article/1893/
If not, please contact us through the form here so we can help you with this: https://themeforest.net/user/GoodLayers
Thanks.
Good day, i have activated the theme i bought yesterday but cannot import the demo. i have adjusted all the server minimum requirements but still cannot import the demo content.
Can you please submit ticket in our support website? Our dev and supporters are only provide support in there, not here
Please also provide wp access + site url so we can check on it directly.
Please note that, Right now, all support will be conducted through https://support.goodlayers.com/(Purchase code can be found here : https://support.goodlayers.com/purchasecode.png )
Thank you very much!
after activate the theme and insert the purchase code.. it not allow me to import demo content …
check this https://prnt.sc/DzfUPWFHNAYQ
please help me import the demo content thanks
Hello,
This seems to be happening because some of our plugin files are missing/corrupt. Could you try deleting them and reinstalling the plugin and see if this helps?
If not, please send the WordPress username-password using the form here so we can take a look: https://themeforest.net/user/GoodLayers
Thanks.
Hi ,
I deleted all plugins and installed again through plugin required option…
and its still showing me like that…
okay going to create ticket there..
its showing me that support for me is expire… could you share the demo of
https://demo.goodlayers.com/mediz/beautyclinic/so i can import manually there.. Thanks
Can you please send wp access + ftp access through the form in this page > http://themeforest.net/user/GoodLayers ?
Please also copy the message into the form as well so we can recognise your case. We will help inspecting directly.
yeah i found the form now.. and mail sent thanks
Does your page builder have a Custom HTML element? I can’t find any reference to how one can embed an <iframe>.
Hi,
Yes, you can put it in the ‘Text’ page item.
I have just updated the theme but it seems to be outdated with wooCommerce:
mediz-child/woocommerce/single-product/product-image.php version 3.5.1 is out of date. The core version is 7.8.0,
Hi,
The error mentioned the template file on your child theme.
mediz-child/woocommerce/single-product/product-image.php
You can update it direclty on your child theme for this.
Regards,
I am not sure what I am updating it with?
You need to copy the single-product/product-image.php from the latest version of woocommerce, make your changes in this file and place it in the child folder.
Hello, can´t save Theme Settings… Error: “An error occurs Please refresh the page to try again. If the problem still persists, please contact administrator for this.”
Hello,
This seems to be happening because of a conflict with another plugin.
Could you try this after disabling your other plugins and see if it helps? If that resolves the issue, you can reactivate them one-by-one and see which one is causing the trouble.
If that doesn’t fix it, please send the WordPress and FTP username-password so we can take a look: https://themeforest.net/user/GoodLayers
Thanks.
Hi there, there was a specific link (google drive) to update the slidere revolution inside the theme but the last release it’s december 2022…ther will be an upadate soon? thank you. your theme it’s amazing!
Hello,
Thank you for your kind words
Yes, we will update the drive link asap.
Great! Thank you
Hi. I want to purchase the Clinic Demo theme. Can I insert a blog section in the main menu? Thank you
Hi,
First of all, Thanks for your interest
You meant to put the blog posts directly in there? Or just put the link to the blog page?
I want in the sandwich menu to appear just like “Our services”, but instead, I want to appear the blog section that leads to the blog full right sidebar with frame
Sorry, it is not possible to automatically show blog posts in the menu.
