233 comments found.
Trying to display default payment icons and not the ones using your code, how do I revert back? I tried opening ticket but ot getting password reset email
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket systemhttps://themes-support.smart-ecom-solutions.com/please and our support team will answer you.
I said I tried opening ticket but ot getting password reset email
Hi! Send please to bigstepscenter@gmail.com your email that you registered in ticket system.
Does the template homepage support adding, moving, or deleting sections? Or is the layout of each section on the homepage fixed?
Hi! Yes, it supports adding, moving, or deleting sections
I hope this message finds you well.
I’m currently trying to modify the Add to Cart and Buy Now buttons on my Shopify store so that they redirect buyers to WhatsApp instead of the default checkout process. While I’ve successfully made this change using the Dawn theme, I haven’t been able to implement it on your theme.
Could you please advise:
Where exactly in the theme code I need to make this change?
Whether the fact that my site is in Spanish might affect the ability to modify the button functionality?
Any guidance you can provide would be greatly appreciated.
Thank you in advance for your support.
Bumping this up
Bumping this up
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://themes-support.smart-ecom-solutions.com please and our support team will answer you.
I did
The reply took a week a did not answer my question, please direct support to both timely answer my question as well as actually answer the inquiry, not provide a dead link
Hi! Ticket system working link is https://themes-support.smart-ecom-solutions.com Did you register and create a ticket?
The link to support works, because I waited a week to hear back there I have to light a fire here. Support sent a link a that I cannot access with 0 explanation or adequate response to my question.
So I know you and support are the same or at least you hired them, have them respond with detailed info, if I knew the question to my answer I would not ask it!
Please send the ticket number, and I will check the ticket history.
249816
Ticket #249816
i have made an account on your help center now i am loggin in and its giving credentials are incorrect and then i sent password reset so i am not recieving any email its i have sent two times request but no email recieved kindly allow me to raise a ticket
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you.
I purchased this theme for my website. We have closed the domain, now we have setup with new name. Please let me know how to activate my theme again. is it something remove to your end please reply.
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you.
is there a specific place to pull the payment method icons into the footer? trying to add another logo icon for Afterpay but can’t figure out where the icon names are pulling from…
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you.
Does the template homepage support adding, moving, or deleting sections? Or is the layout of each section on the homepage fixed?
Hi! The theme supports sections everywhere. You can add, move, or delete different sections on different pages.
Hi, dear customer! Sorry for inaccurate information. Unfortunately, the Foxic theme does not support sections everywhere. Only our latest project https://themeforest.net/item/lumia-shopify-theme/44566068 supports this functionality.
It’s been a while since 2021, I have 2 licenses for this one and I love it. Any plans to provide any updates?
Hi, dear customer! Foxic theme is a stable vintage theme with all Shopify 1.0 features. If you want to move your stores to the latest Shopify 2.0 we can recommend only new modern theme https://bit.ly/3mGWeQo that we actively developing.
Hi! Whenever I try to add the instagram feature – either the carousel or the grid – it won’t connect to the account or the tags. Is there a system bug? Or something in the settings I am missing? It just shows a blank space
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you.
Hi, where do I edit the newsletter popup that comes after someone subscribes “Thanks for subscribing!”?
Hi! You can find and change this localization text vars in Edit default theme content https://prnt.sc/ftXM5BJHAH4S
Does the theme now support sections everywhere or is it still a vintage theme?
Hi! Foxic shopify theme is a vintage theme without sections everywhere. We have a new theme that supports sections everywhere and fully synced with all Shopify 2.0 functionality https://big-skins.com/frontend/lumia-intro/
Hello, I am looking for a shopify theme that would let me sell: 1. Physical Products and 2. Digital Products (to be downloaded) and 3. Monthly Subscription Option for the all the Digital Products. Will this one work? Thank you
Hi. You can test our Lumia shopify theme https://bit.ly/3mGWeQo. It supports subscriptions.
Dear customer! NEW TICKET SYSTEM LINK temporary is http://big-skins.com/help/
Hi, where can edit the coming soon page?
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system https://big-skins.com/help/ please and our support team will answer you.
Hello, some time ago I bought a license of the Foxic theme. But I can’t use it in my store because I get the following message “Purchase code is already assigned to store https://avenidashop2.myshopify.com."
However, that store no longer exists. I would like to be able to use the theme in my new store. Is there any way to release the purchase code? Thank you so much
Hi! The license is moved to https://f6040b.myshopify.com
Excelent, Thank you so much
Hi, My header part all unable to see but the elements are still there. Please show how to fix. I did try to reach out by ticket but there was no confirmation email send to me.
It solved
any updates on when Foxic will be updated to Shopify 2.0?
Hi, dear customer! Thank you for your feedback! Unfortunately foxic will not be updated to version 2.0 The theme is stable working but in its limited functionality.
hi, since 5 days in my shopify store using foxic theme,logo and top navigation doesn’t appear anymore,no change has been done to shopify or foxic theme, i sent the ticket too 635932, can you pls advise. can see top nav in backend but doesn’t show in frontend,website is https://singmasters.com thanks Ram
Hi, dear customer! Our support time starts in 3 hours, in our timezone is 06:15 am now. We will help as soon as support day starts.
Good evening, I cant figure out why this is on my blog Liquid error (sections/blog-sidebar line 66): comparison of String with 0 failed. May i please have assistance?
Hi, dear customer! Sorry for the inconvenience. We need staff invite to bigstepscenter@gmail.com Would be better if you send a ticket in https://help.big-skins.com/ with the problem. We answer faster in the ticket system.
I did both already. It took over 2 weeks for a reply. Smh theme is great but support sucks.
Hi, dear customer. By unknown reason we found ticket in a spam folder. We made your request by a ticket.
Do you have a instructions on how to import demo sites?
Hi, desar customer! There is an description on how import skins http://big-skins.com/foxic/manuals/#FOXicHomePages
I replaced the .json file but its not uploading the T-shirt theme. I sent a support ticket also.
Just checked a ticket, and we do not see a ticket. Send please a number and maybe create a new one, please. We are waiting for it and ready to help you now right now.
651814 is the ticket#.
Thank you! We answered by a ticket.
Any update?
It is in progress status now. Support team will answer asap ( ~20 min )
can i please have assistance with my issue.
I have just answered you in the ticket about demo content
You did the same thing I did. There is no demo content on the site. I even sent a screen shot in the support ticket.
Unfortunately, we do not install demo content, we can only install theme and skins.
can you please install the skin? You did it when I purchased the the theme. So whats the difference now?
We installed it, please check it again in the ticket
its cool. Don’t worry about it
Regret spending this much on this shit
The menu isn’t even installed.
The layout is not the same. The menu is not the same. I’m not even talking about the photos. When someone purchases a theme, they expect to add products to match the layout. This was done for me when I bought the theme plus support. They requested I add them to my Users and permissions. They were already there. The banner row is missing. The menu doesn’t match. The product carousel is missing. I don’t understand why it’s an issue to check that out.
Theme is cool support sucks.
The skin is installed – it’s your job to populate the widgets with content. Navigation you need to setup as described in the theme documentation http://big-skins.com/foxic/manuals/#SetupNavigation
Hello! I still haven’t received the activation email for the support in http://help.big-skins.com/ 
When I try to install the Downloads to Shopify, even after following the steps on your help center, it says “Zip does not contain a valid theme: missing “layout/theme.liquid”
I tried logging in to http://help.big-skins.com/ but no activation email was sent to me. Given this, i can’t create a ticket without the activation email. Who can help me create the ticket?
HI, dear customer. Send please your email that you registered to bigstespscenter@gmail.com We will check your account activation.
P.S By the way, you need to unzip package from themeforest.net and you will find special theme zip that you need to upload to shopify platform.
Hi, I need to remove the “Support time ended…” message from my theme. How to remove it? Thanks!
Hi, dear customer. Unfortunately, we don’t provide technical support here. Write a ticket in our ticket system http://help.big-skins.com/ please and our support team will help you asap.
