HeyThemer!

Lamento leer que estás teniendo algún tipo de inconveniente con tu sitio web, voy a tratar de ayudarte con ello:

¿Te refieres a los botones que integra el theme o estás tratando de integrar botones a través de un plugin? En el primer caso, no deberías de tener ningún problema al añadir estos elementos, mientras que en el segundo, dependiendo del plugin que estés usando, podrías tener inconsistencias visuales debido a fricciones de estilos, esto es algo muy habitual.

En cualquier caso, te animo que escribir directamente a nuestro buzón de soporte (Contact Author’s button) y que allí puedas compartir la URL a tu sitio web, de forma que podamos revisar tu caso y ver de qué forma de podemos ayudar mejor.

¡Muchas gracias por tu contacto!

Hey Bob!

You shouldn’t have any issues with Lobo and PHP version 8.3. In this regard, I’d like to remind you that in version Lobo 2.7.5 we included an update for the shortcodes plugin.

This theme update includes an update for the Lobo Shortcodes plugin – you may want to update your plugin located in includes/plugins/lobo-shortcodes.zip. You just need to unzip this file via FTP on your server and replace your old folder in wp-content/plugins.

As always when updating your site, we strongly recommend keeping a full website backup.

Please give this a try, ideally on a staging installation, and let me know if this resolves the issue you’re experiencing on your particular case.

I hope this helps.

Best!

¡Hola!

Si tienes cualquier duda al respecto del theme o, como es tu caso, necesitas que revisemos tu sitio web para poder entender mejor por qué tienes ese resultado, no dudes en escribirnos y mandar los detalles concretos del problema que estás experimentando con una URL donde esto suceda para que podamos ver con detalle qué ocurre y poder ofrecerte una solución.

¡Un saludo!

Hola, veo que el slide en módulos no funciona por temas técnicos pero al menos puede mostrar las flechas de dirección? Esta es nuestra web https://xysygafas.com/ Otra duda, los enlaces permanentes se pueden cambiar para que no salgan como portfolio?

¡Hola!

Los sliders ofrecen la opción de mostrar el manejador de puntos para controlar el posicionamiento de las diapositivas dentro del slider y cuando se hace hover sobre ellos se cambiar el cursor para mostrar que es posible hacer drag sobre ellos. Todas las opciones disponibles para los shortcodes, los tienes en esta parte de la documentación: https://documentation.demo-heythemers.com/lobo/#step-shorts

Si tienes cualquier otra duda, puedes contactar con nosotros desde aquí: https://themeforest.net/user/vankarwai#contact

¡Un saludo!

Hi Ryan,

While AMP (Accelerated Mobile Pages) was initially promoted as a way to improve mobile performance and search visibility, it has become largely obsolete for most use cases today. The main drawbacks, limited design flexibility, complex maintenance due to duplicated content, and heavy reliance on Google infrastructure, often outweigh its potential benefits.

Yes, AMP can still offer fast loading speeds and streamlined mobile experiences, especially for low-resource teams or in regions with slow internet connections. However, these advantages can now be achieved just as effectively, if not more so, through modern web performance best practices like Core Web Vitals optimization, optimized responsive design, and lightweight processes.

In short, unless there’s a very specific reason to use AMP, investing in a well-optimized, standards-based site is a more flexible and future-proof solution.

If you think I could give you a hand with your new website, feel free to get in touch with at the following email address: vankarwai.sprt@gmail.com

Best regards!

Hey there!

First of all, many thanks for your interest in Lobo; we really appreciate it!

Since the theme is fully compatible and working with the latest WordPress versions, we have not updated it for a while. However, this does not mean that we are not maintaining or supporting it. In fact, we have a new theme update planned for the next coming week to improve support for the latest WooCommerce version.

Keeping your theme’s license will guarantee that you will receive new updates as soon as they are released. Additionally, as you can see from the theme’s update history, we have been maintaining Lobo for many years and will continue to do so in the future, so you can rest assured about this.

Just let me know if you have any other queries or doubts, and I’ll try to help with them.

In any case, many thanks for your interest in Lobo!

Best,
Van

Hello Balin,

First and foremost, thank you for reaching out. I’m sorry to hear about the issues you’re encountering with your website.

I’ve conducted tests using a 1920×1080 video and can confirm it functions as intended. The feature is designed to crop the video (no black-bars) to match the module’s aspect ratio. Please double-check that your theme is properly updated and ensure that no third-party plugins, add-ons, or custom code are interfering with the functionality. This situation may require some troubleshooting on your part, which involves deactivating unrelated plugins or reviewing any custom code you might be using.

I hope it will be useful!

Best,
Van

Hello Van, Thank you for your kindness. Probably i haven’t explain it well.

Your tutorials talk about 480×480 grid base to achieve the perfect ratio. This being said I’ve done a first test with a 1920×960px (your tutorial rule). This one showed the black bars.

Than I’ve tried the 1920×1080px, the video got cropped and the black bars disappeared. But… (and this is the problem) When I click play the video is pushed down and is off-center in height. The top margin shows larger than the bottom one.

Maybe the automatic crop is aligned to the top of the video and not to the middle.

Thank you once more. Balin.

Hello, Balin.

The weird thing here is that we cannot reproduce this issue on our end. With our development installations, hosted videos work as expected, and we do not encounter this issue.

In this case, I would encourage you to open a support ticket or write to us using the contact form on our profile page here on ThemeForest, so you can share your site with us, and we can assist you more closely.

I hope this will be helpful!

Best regards,
Van

Hey there,

If you’re experiencing any issues with your website, please don’t hesitate to open a support ticket, and we’ll do our best to assist you. Please keep in mind that customizations and site debugging are not included in our support scope.

Cheers!

Hello there!

First of all, I’m sorry the hear that you have found any kind of issue when updating your website. But do not worry, because for sure we can guide you in order to upgrade your site in the best way.

Since your site was pretty outdated it, the first step when updating would require a complete site backup, including the database for you to make sure that no data is lost during the process.

Updating a WordPress site is a pretty straightforward process, but if your site has not been maintained for a while, this process can turn different. For this, after the complete backup, I would encourage you to update your plugins first, one by one to the latest available versions. When you will have your plugins ready and confirm that no errors are happening on your website, you should update the theme and, in last term, you would be updating WordPress to the latest version available, which is WordPress 6.3.1. Notice that the theme should work just fine with this last version, since we have tested it within our latest update cycle.

Basically, the update process order would look like this: Plugins > Theme > WordPress.

In this way, you should not have any problem updating your website, since all the third party involved would properly updated and ready for the latest WordPress version before you update it.

Please, follow these guidelines and let me know how things work on your side.

I hope it will be useful!

Best,
Van

Hi,

I have updated the Theme to the latest version and now all the portfolio thumbnails appear in the same size (square) where before I had a couple of thumbnails in horizontal format:

Any help would be great.

Thanks!​

Hey there!

Firstly, I’m sorry to hear that you are encountering issues with updating your site. Don’t worry, as we can guide you to better understand the situation.

The initial step is to consider the duration your site has gone without maintenance and the number of third-party plugins currently running on your site, along with any custom code or customizations. This is crucial, as it can impact your site’s update results.

When updating your site, it’s best to follow a regular process. Start by updating your plugins, then the theme, and finally the WordPress version. This ensures a smoother update process and helps prevent issues.

After updating your site, ensure that you clear your page cache from your server settings if your hosting provides caching methods. Additionally, if you use a caching plugin, make sure to flush the cached contents to ensure the latest update code is properly rendered and reflected.

Please note that the latest theme update doesn’t change how items are rendered on your site. If issues persist after these basic troubleshooting steps, a debugging process may be necessary to identify the issue you are reporting cause.

Debugging tasks aren’t part of our support scope, but we’re happy to take a look at your site to help understand any issues that may arise. Please open a support ticket or reach out using the contact form on our profile page, and we’ll get back to you as soon as possible.

I hope these details are helpful!

Best,
Van

Hey there!

In case that you import the XML again, you will have duplicated pages but your current pages won’t be modified. I would not recommend you to do this because you will have a lot of unnecessary contents on your site to erase after the import.

In case that you could need assistance with this task, please, do not hesitate to open a support ticket or write us using the contact form in our profile page.

Many thanks for reaching out!

Best,
Van

☞   Documentation — Support — Newsletter

Hey there!

In case that you would like to customize these elements, you will need to make this using custom CSS via Appearance > Customize > Additional CSS or your child theme.

For you to handle the titile, you can write a CSS rule like this:

.item-hover .item-title {
   font-size: clamp(16px, 2vw, 24px);
   color: #fff;
}
.item-hover .hvr-subtitle { font-size: clamp(12px, 1.5vw, 18px); }

Also, you can change the hover overlay opacity and color with this other custom CSS rule:

.no-touch .item-hover:hover { background: rgba(255,255,255, 0.75); }

You just need to adjust the different values in order to better fit your needs.

I hope it will help you out!

Best,
HeyThemers Team.

Thank you very much! Can you also tell me about this: “Sorry just one more thing, is it possible to have video in the slider mode? Thank you once again.”

Hey there, Balin.

My apologizes, I totally missed this out.

I’m not sure which slider you are referring to, but videos cannot be added as part of the hero slider nor content sliders, since the theme does not provide support this kind of contents within elements.

I hope it will be useful!

Best,
HeyThemers Team

☞   Documentation — Support — Newsletter

Hey there!

In case that you would like to change this element, you just need to add this custom CSS rule to your custom styles via Appearance > Customize > Additional CSS or your child theme styles:

.no-touch .item-hover:hover { background: rgba(255,255,255, 0.75); }

As you can see, you just need to add the RGB value as part of the tree first values and the fourth value represents the opacity in a value between 0 and 1. So you just need to play with this property and values in order to achieve the results you are looking for.

I hope it will help you out!

Best,
HeyThemers Team.

Hey there, Ryan!

First of all, many thanks for all the details and the troubleshooting you had in order to explain the issue you are facing on. We really appreciate it as it helps us a lot in a proper direction to start reviewing this details you are referring to.

If we can identify the issue in the same way, we’ll provide a fix for it within the next coming theme’s update. In this sense, you will be notified by mail once it will be available.

Many thanks for your feedback!

Best – Van

☞   Documentation — Support — Newsletter

Thank you for the reply Van! Were you by chance able to take a look and see if there is in fact an issue with those image module properties in php 8.1?

We are doing deeper testing with latest WordPress 6.2 release candidate + PHP 8.1 in order to make sure that we provide full compatibility for the next coming WordPress update. You can make sure that we are including this particular issue within the theme update schedule.

Many thanks for reaching out!

Hey there!

First of all, I’m sorry to hear that you are experiencing any kind of issue with your website. So please, do allow me to try to help with it.

As you are pointing to in your message, when some users have updated the theme after skipping many versions from older versions before updating to the latest one available, cache issues use to appear. Sometimes, it is not easy at all to deal with these issues, so I really encourage you to double check that you are properly clearing the different involved caches:

• Server cache. This one is configured to a server level, like Varnish. This is the first one you should make sure that is properly flush.
• Page cache. Normally, this is configured via plugins like W3TotalCache. For this, you should open the plugin’s options and make sure that you are properly clearing your page cache from there.
• Browser’s cache. This cache remains on the browser’s configuration. Always you update your site you should clear your browser cache in order to ensure that you are seeing the latest code version.

With this in mind, I really encourage you to test your site with in incognito mode or even try with a different browser.

After reviewing this and if you still are experiencing related issues, you should review into different areas, for example, reviewing your installed plugins.

Notice that Lobo is PHP 8.1 ready, because of this, you should not have any problem working with your site. In order to confirm this, you just need to install this app locally on your computer and make a quick/clean/fresh new installation where you will install the theme from zero. In this way, you can confirm that the theme works just fine with latest WordPress versions and PHP 8+.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

Hey Van,

Thank you very much for the quick response! I will be sure to do more digging on how to empty the server cache and will also try your app install suggestion.

Hey there, Mike!

No theme in the market can guarantee 100% compatibility with all the plugins available, this is near to impossible, more when a theme provides a unique experience as Lobo proposed when released. Because of this, if Lobo would provide a standard WooCommerce grid and layout, Lobo would be another standard WooCommerce theme.

In this sense, unfortunately, we cannot provide custom work for you to integrate your needs with the theme, since this would require custom work and development in order to implement these particular needs from you.

If this is a very important project for you and you would need any further assistance customizing your website, maybe it would be worth trying some platform like Codeable or similar.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

I solved the problem. [Using the excellent All-In-One Migration WP plugin, I 1. backed-up my site, 2. deleted it and the underlying WP install, 3. reinstalled WP, 4. reinstalled my site from said backup via said plugin, and now the image modules display properly once again.] Onward!

Hey there, Mike!

If you update the theme from an old version or you have missed some last update, once you will install the latest theme version, you should make sure that you clear your page cache (via plugin) and your browser cache. In this way, you will make sure that your site is rendering the latest code and you will avoid this kind of issue. Clearing caches is very important every time you update your site.

In any case, I’m glad to read that you find a way to handle this detail.

Cheers!

Good to know. Thank you!

Hey there, Simone!

You will find the XML file within the folder ‘04- XML Dummy Content > lobo-import.xml’.

In case you could have any other queries or doubts, just let us know via our dedicated support area.

I hope it will be useful!

Best – Van

☞   Documentation — Support — Newsletter

Thanks so much!

Hey there, Martin.

Lobo is fully functional with PHP 8.0 and you should not have any problem running your website with this server configuration.

Something different is that you were not properly updating Lobo during the time and, alongo other plugins maintenance details, you could generate some kind of broken functionality or piece of code breaking the site when running PHP 8.0. This could happen and this would require a close troubleshooting in order to understand why you are having these results.

With this in mind, you must know that WordPress itself is not 100% supporting PHP8 and PHP 7.x support is not being removed in mid-term, so you should not have any concern about using these versions in case that you cannot properly debug your site in higher versions.

I hope it will be useful!

Best – Van

☞   Documentation — Support — Newsletter

Hey there!

If you have updated your site from a very old version, you will need to make sure that you have properly cleared your browser and page cache in order to avoid mixed results. In the same way, you should make sure that all the update processes with plugins and the theme was correct.

You should not have any problem with this functionality. In this sense, I really encourage you to make a clean/local installation by using this tool. In this way, you can check the theme in a clean installation and this process could help you to identify and troubleshoot any involved issue.

I hope it will help you out!

Best – Van

☞   Documentation — Support — Newsletter

Hi Van, thanks for your replay. 1- I tried to do what you have suggested about the cache but the shortcodes doesen’t works. Do a new and clean installations keep to much time. I found in the thema manual the “Shortcodes by hand”, I’ll follow that solution! 2- I re-created e new page with Tempalte ” ... Module” and I found the solution with the block “last projects” or similar. Thanks.

Hey there, Martin.

After checking your site in the last Firefox version in macOS, we have not found any problem with your site.

In this sense, I would encourage you to check if some of your installed browser extensions could break somehow this functionality. In the same way, I would recommend you to try your site in incognito mode.

Also, it could happen in a very isolated way. Maybe it would be worth trying a different computer/setup in order to ensure that nonthird parties could be involved.

I hope it will be useful!

Best – Van

☞   Documentation — Support — Newsletter

Hey Van, thanks for the heads up. But did you try to open any movie on the side? It still doesn´t work with Firefox but with chrome and Safari etc. This problem apperas on many different computers of freinds/clients etc.

That´s the strange thing. And I found no explanation what to do.

And it definitly worked a couple of months ago perfectly!

I must say I dont use the latest Lobo version because I don´t exactly know how to update and I am afraid, the whole side won´t be able to be reconstrucetd by me easily afterwards … I´m using version 2.6.4

Thanks for your advise in advance!

Hey there, wtfek.

In case you are experiencing some kind of issue with the content builder, double-check your third-party plugins list. If you have any other builder installed, this could generate issues and break the module’s builder.

Also, do make sure that you are running the latest theme version in order to ensure that everything works smoothly with the latest WordPress versions.

Other than that, there is not exist any reason why your website does not render the builder properly or any related issue we are aware of.

In case you could need any further assistance in this sense, do not hesitate to open a support ticket and provide access to your site in order to we can assist you closer. Just keep in mind that if you have not updated your website since years ago, we cannot provide debugging support as part of our support scope.

I hope it will be useful!

Best – Van