6689 comments found.
Can I change my domain license?
Hello, @FreeRoid,
We are pleased to confirm that you are able to proceed as requested. For your convenience, we have comprehensive documentation available on this subject. We cordially invite you to consult our theme documentation at the following link: https://xstore.helpscoutdocs.com/article/163-how-to-registerderegister-xstore-theme-livestaging-websites
We trust that you will find this resource to be of assistance.
Warm regards,
The 8Theme Team
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Hi, I’ve one question. My client is running a sweet shop and I’m going to create a website for him. Instead of getting orders directly on the website. He wants to send traffic to food delivery apps where he has account in his country.
Is it possible that i add multiple order buttons in each product page using xstore theme. waiting for your response
Hello, Westscopeagency,
Thank you for getting in touch with us.
Please try to use our new Single Product Builder with Elementor – https://xstore.helpscoutdocs.com/article/190-xstore-single-product-builder-with-elementor
Should you have any further inquiries or issues, we encourage you to contact us through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Thanks a lot Hope it helps. I’ll contact support if I need further assistance
Hello, Westscopeagency,
You’re welcome!
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8theme team
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Hello Team,
I am experiencing various plugin issues while installing the plugins. Some of the plugins require higher version, but on purchased theme I found the some plugins which are lower version. Here are the error details for various plugins: 1. The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of XStore Advanced Sticky Header is needed for this theme. Please update the plugin.
2. The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of PRO Elements is needed for this theme. Please update the plugin.
3. The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of XStore Advanced Sticky Header is needed for this theme. Please update the plugin.
4. The package could not be installed. PCLZIP_ERR_BAD_FORMAT (-10) : Unable to find End of Central Dir Record signature
Plugin not activated. A higher version of XStore White Label is needed for this theme. Please update the plugin.
Like above I have serveral issues with diffternt plugins which are required to start the theme.
And also the main issue I had is not able to downloaded the media. Please help on this.
Could you please help us, how to get rid of these. Needed urgent support on this.
Thank you!
Hello, Bachlrlifestyle,
Thank you for contacting us and for using XStore.
Please read our documentation and re-activate the theme on your site – https://xstore.helpscoutdocs.com/article/181-troubleshooting-pclziperrbadformat-10-during-theme-core-plugin-update
Should you have any further inquiries or issues, we encourage you to contact us without hesitation. Our support team is consistently accessible to provide assistance through our support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/
We trust that the information provided will be of significant assistance to you.
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8theme team
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- Wishlist, not working. The products are not adding and the products that are already in, not deleting. I am not the only one having this problem (I’ve seen it on your support forum, also)
- Estimated delivery, not “counting” weekends (if I put the old file, estimated-delivery.php is working) – tried on different website ( I have 7 licenses from you, different websites/environment, same problem)
- “subtotal” did not appeared in checkout page (which was okei), now it appears – this is not a problem, just a “tastes problem”
Dear lwraul,
We sincerely apologize for the inconvenience you have experienced since the last update, and we appreciate your patience and feedback.
Before any public release, we conduct thorough testing, including detailed assessments of new features and functionalities.
Regarding the Wishlist functionality and the accuracy of Estimated Delivery calculations, we understand the critical nature of these concerns and are committed to addressing them swiftly. If you are still facing issues, it’s possible that caching may be affecting the performance. Please reach out to us privately, and we will provide immediate assistance. If these issues are determined to be bugs, we will expedite the release of a patch to resolve them.
We appreciate your dedication as a customer with seven licenses, and we are committed to delivering a seamless and reliable experience. Your feedback is invaluable, and we are here to ensure that your concerns are addressed promptly.
Please contact us privately https://themeforest.net/user/8theme , and we will work closely with you to resolve these issues and provide any necessary assistance.
Kind Regards,
8theme team
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Sorry for the “acid” comment.
1. For the wishlist, it’s an cookie problem, I have managed to resolve it by excluding that cookie – Just for ideea: this was not a problem on previous versions. 2. Estimated delivery – still a problem – Just for ideea: I identified the problem in code, you must modify the code in a hot-fix or in next release.
Dear lwraul,
Thank you for getting in touch with us.
We kindly request that you reach out to us through the contact form available on our webpage at https://themeforest.net/user/8theme (it is free and can be used even in case your support period has expired). Please provide a detailed description of the coding issue you have encountered.
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8theme team
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Quick question; i have a sizing guide on my product page. I don’t have any static blocks? Is there a hidden feature?
Hello, @tylerfisher,
Thank you for contacting us and for using XStore.
We kindly request that you take a moment to review our theme documentation, which includes a comprehensive sizing guide for your convenience. https://xstore.helpscoutdocs.com/article/140-xstore-size-guide-on-product-page
We trust this will be of assistance to you.
Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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The 8Theme Team.
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Quiero instalar el rar de la plantilla y me sale que caduco quiero quiero el archivo porfavor
Hello, Camposarnoldcn,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
The latest version can be downloaded from ThemeForest – https://xstore.helpscoutdocs.com/article/4-theme-package or from your account on our site > Downloads page – https://www.8theme.com/downloads
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
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8theme team
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Hola migre un ecommerce tema xstore de mi localhost a un dominio y no me deja abrilo ni pode editarlo, queria comenzar desde 0 puse mi codigo trato de instalar una plantilla pero siempre me bota error.
Hello, @camposarnoldcn,
Please contact us via the contact form on this page – https://themeforest.net/user/8theme Or by the support forum – https://www.8theme.com/forums/xstore-wordpress-support-forum/ – Provide the URL of your site and temporary wp-admin access, so we can take a closer look at your settings and Help you.
Thank you for your cooperation and we look forward to hearing from you soon.
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8theme team.
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Hi, a quick question. how can I create a tracking your order page that works with woo commerce? does this theme include a template tracking order page ? thank you
Hello, @digitalmarketingadelaide,
Thank you for contacting us and for using XStore.
1/ Please read this topic: https://www.8theme.com/topic/how-track-order-works-in-this-theme-can-i-customize-this/#post-371846
2/ We are pleased to confirm that our XStore theme does indeed include a template for a tracking order page. For example:
https://xstore.8theme.com/elementor/demos/niche-market02/track-order/
https://xstore.8theme.com/elementor/demos/minimal-electronics/track-order/
https://xstore.8theme.com/elementor/track-order/
We hope this information is helpful.
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
Best regards,
The 8Theme Team.
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Hello, after uploading the theme to WordPress, the url structure became corrupted, for example: https://ekinciakumarket.com.tr/?v=b7bb30529d9b can you fix this?
?v=b7bb30529d9b I want to fix this structure thanks for now.
Hello, Erhanmarchos34,
Thank you for choosing XStore as your WooCommerce WordPress theme.
Since version 2.4, WooCommerce adds an option to set the user’s location called “Geolocation with page caching support”. When you activate this option WooCommerce fires a javascript redirection with an extra parameter v=xxxxx. This parameter causes cache invalidation, the new page (with the parameter) will cache separately. You can change this option in WooCommerce > Settings > General > Default customer location
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8theme team
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Dear Support,
I would like to ask if there is a possibility to show the product video thumb first in the gallery list, but do not select it. Meaning we would like to display the video thumb first but still load the first image by default in the main product image section
If not, is it possible to show or simply trigger the product video in a different place of the product page using the custom product page designer? i don’t mind leaving it at the end of the gallery as long as i can trigger it from another more visible place of the product page.
Hello, @Zuko,
Thank you for using our theme and for contacting us.
We would like to inform you that we have responded to your inquiry on our forum regarding the same issue you have raised. We kindly request that you review our reply at your earliest convenience.
Should you have any further questions or require additional assistance, please do not hesitate to respond directly within the same forum thread.
Best regards,
The 8Theme Team.
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Hello, @nodos,
Thank you for contacting us and for using XStore.
Please read and follow the next articles – https://xstore.helpscoutdocs.com/article/130-xstore-documentation-beacon
Please find the attached image for your reference. https://imgur.com/6U10I4Z
We hope this information is helpful.Should you encounter any issues, please refer to our support forum at https://www.8theme.com/forums/xstore-wordpress-support-forum/ for assistance.
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8theme team.
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thanks!!
Hello, @nodos,
You are Welcome!
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you.
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The 8Theme Team.
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Hello, I just bought your template. It seems like the gallery is not showing on my pages. It shows perfectly in backend (elementor – see screenshot: https://prnt.sc/KTNIy0Ol9o-q) but not showing on my pages… (see screenshot: https://prnt.sc/4btCNs2FrGV2). I’ve added a lot of galleries on different pages but none are showing up…
Second problem: I’m using the slides but this does not seem very responsive. The text is partly hidden on mobile.
Can you help me with these problems? Thanks!
Hello, Tigerdesign2,
Thank you for getting in touch with us.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon.
Kind Regards,
8theme team
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Thanks! I just submitted a support request!
Hi,
I have an error on the website with the update of plugins XStore_Core_v.5.2.3, it keeps loading when adding to the cart and the product is not being added.
Is there a solution for this? Has it been reported?thanks!!
Hello, Nodos,
Thank you for reaching out to us and for choosing XStore for your needs.
We have conducted thorough testing on our end and have not encountered the issues you mentioned on any of our test sites.
To ensure that the problem you are experiencing is not a result of a third-party plugin or custom code, we kindly ask that you verify this on your end.
For further assistance, please create a topic on our support forum. Our team is ready to provide you with the necessary support. You can access the forum at the following link: https://www.8theme.com/forums/xstore-wordpress-support-forum/
We look forward to helping you resolve this matter.
Kind Regards,
8theme team
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ok thanks!!!
hey,
Im unable to activate theme. it just goes into endless load (the green button). i got max execution time 120 on my server could this cause the problem?
Hello, Beautyzone,
Thank you for choosing XStore as your WooCommerce WordPress theme.
We would recommend you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
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8theme team
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Hello,
Does the theme have all brands page?
Hello, Beautyzone,
Thank you for contacting us and for using XStore.
Please check this topic – https://www.8theme.com/topic/show-brands-list-in-a-page-with-elementor/
If you have any additional questions or concerns, please do not hesitate to reach out to us. Our support team is always available to assist you via the support forum.
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Hello! Can I update my site to latest wordpress 6.4.1 version? Is xstore theme compatible? Let me know! Regards
Hello, Eggeno,
Thank you for contacting us and for using XStore.
We’ve not found compatibility issues yet, but we will officially declare the compatibility in the next time update only.
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8theme team
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Okay. So I’ll wait for your next release
I’m in no hurry! 
Thanks for support
Best regards!
Hello,
Great. You’re welcome!
Kind Regards,
8theme team
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Yesterday I installed the template on my localhost to test if it works and today I wanted to install the rar on my domain but it won’t let me install it, the link expired, what’s that friend like? I want a solution
Hello, Camposarnoldcn,
Thank you for getting in touch with us, but we can’t verify your purchase right now.
We kindly request that you submit a support request via our support forum as it will be much more efficient in assisting you – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Thank you for your cooperation and we look forward to hearing from you soon on the support forum.
Kind Regards,
8theme team
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Hi team,
If we I want to upload the theme from ftp which exact folder do I need to upload??
Thank you.
Hello, Bachlrlifestyle,
Thank you for contacting us and for using XStore.
Themes should be uploaded to /wp-content/themes/ and plugins to the /wp-content/plugins/ folder. Read more – https://www.wpbeginner.com/beginners-guide/how-to-use-ftp-to-upload-files-to-wordpress-for-beginners/#:~:text=Themes%20should%20be%20uploaded%20to,%2Dcontent%2Fplugins%2F%20folder%20.
To download the theme from ThemeForest you will need to enter the downloads area ThemeForest account, where you can view all your purchased themes. Find the XStore template among them, and click on the Download button to the right of the main content. Download the theme’s .zip file directly – https://prnt.sc/FgSnuAGQPrTY https://help.elements.envato.com/hc/en-us/articles/360000629466-How-to-Install-a-Theme-on-WordPressKind Regards,
8theme team
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Hi,
Yes I know but what folder to upload from ftp can you give folder name!
Hello, Bachlrlifestyle,
“xstore” theme folder should be uploaded into the “themes” folder (it is the folder name in the wp-content folder https://prnt.sc/yqx7uReVcRT5 ).
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Hello Team,
See I have uploaded the same file this is the error i am getting while installing the plugins. Ref: http://139.59.47.224/wp-content/uploads/2023/11/Install-Required-Plugins.png
Please help.
Thank you.
Hello, Bachlrlifestyle,
We appreciate your prompt response.
Please contact our support team – https://www.8theme.com/forums/xstore-wordpress-support-forum/
Kind Regards,
8theme team
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Hello Team,
Working with this theme is taking a lot time, If I cancel this theme can you refund the amount? so that I can purchase new one. Please help.
Thank you!
Hello Team
Please update, it’s little urgent to me, I am trying to build this website in some urgency purpose.
Thank you.
Hello Team,
Will you please update?
Hello, Bachlrlifestyle,
As we can see there is not a theme problem, but something is wrong with the WP settings or on the server side. Let’s continue our conversation via the support forum.
If you are not satisfied using our theme you can submit a refund request here – https://themeforest.net/refund_requests/new
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8theme team
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Hello,
Issue showing blow Instagram feed, cURL error 28: Operation timed out after 5000 milliseconds with 0 out of -1 bytes received
Thank You
Hello, Cloud-tech,
Thank you for contacting us and for using XStore.
We would recommend you to re-connect Instagram account as described here – https://xstore.helpscoutdocs.com/article/189-instagram-api-token
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Hello! Fake Sale Popup is not loaded in my website. Why? The other sales booster items work. Please can you help me? If you agree, I can give you access to my site so you can check it out. Let me know!
Best regards!
Dear, eggeno,
Certainly! To proceed with the investigation, please contact us here: https://www.8theme.com/contact-us/ and provide access to your admin panel and FTP. This will allow us to review and diagnose the issue more effectively.
Thank you for your cooperation, and we’ll work diligently to address the matter once we have the necessary access.
Looking forward to assisting you further.
Kind Regards,
The 8theme Team
OK! Thanks a lot. I sent you an email from the web address you wrote to me.
Let me know! Best Regards
Dear, Eggeno,
We appreciate your prompt response. You will get an answer by email. Please be patient.
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8theme team
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