108 comments found.
Hi! Using Litespeed Guest Mode Optimisation makes all the pages white.
How can we get a 80+ google page speed score? What you recommend?
https://pagespeed.web.dev/analysis/https-bull-software-ro/vea7en4vuh?form_factor=mobileHello! Try to skip JS optimization or try another plugin. For more details, visit our support forum and submit a ticket.
Hello! I lost access to a website where my license was previously activated, I did the process, and I did not receive any feedback that my request has been received. Please help. Thank you!
Hello! You can activate it again.
HELLO IS THIS THEME SUPPORT RTL ?
This theme supports RTL feature.
Hello. The changes I make to portfolio posts do not appear on the website. I have tried redoing it several times, but it doesn’t work.
Hello! All support requests should be submitted via our support forum. Thank you for understanding. https://webgeniuslab.ticksy.com/
The comments area is only for presale questions.
Dose the theme support RTL ?
Hello! Yes, this theme supports RTL.
Hello The page crashes after the elementor update, what could be the reason for this and how can it be fixed?
Please make sure to update the theme and bundled plugins.
Thanks, it worked.
the latest wordpress 6.4.1 update causes problems with the website.
Hello! Please make sure to submit a ticket to our support forum and provide more details about the issues: https://webgeniuslab.ticksy.com/
After support ends I can’t get updates for the Core and WGL? What happened to lifetime updates?
The updates should be available. Did you try to download it directly from the ThemeForest -> Downloads?
I have tried that yes, did not work. The options to update CORE and WGL are also gone.
The latest theme version is 1.1.6. And it is available for all our clients.
We can’t limit you to downloading the latest package from Themeforest.
Can I use the photos included in the Bili theme for my website?
Hello! Please contact our support specialist via the support forum: https://webgeniuslab.ticksy.com/
Our teammate will guide you in this question.
Hello! Thank you for informing us, the fix will be included in the next update.
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
ok thanks i will do it
Hello dear, I am having a critical error with my site, I am not sure if it is the Elementor update error since it indicates an error with the “WGL Extensions” plugin, unfortunately this error arose a short time ago and I no longer count With the support, is it possible for you to help me with this? I would be very grateful. Greetings!
On the other hand, I already tried following the steps indicated here “https://webgeniuslab.ticksy.com/”, however I have not been able to re-enable the site
Hello! Most likely you skipped some steps. The instruction works well for all our customers.
Carefully follow the steps:
1. Update the theme with the file from ThemeForest
2. Update bundled plugins
3. Go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
I just downloaded the theme from ThemeForest, then i followed the given steps carefully, and i can’t fix the problem, please i need to fix this as the client is asking me to make the site live again, do you have any special support ticket to resolve this problem???
The instructions work well for all our customers. If you can’t solve it by yourself you are able to submit a ticket to our support forum and our technical specialist will help you with the issue.
Hello There,
i reset my website and deleted all the files and uploaded the theme to start from scratch, all good, but when i wanted to active it, it says please activate, or deactivate the theme from your previous work environment, though its the same website.
any ideas how to activate it?
Hello! You can try to activate it again.
Thank you..Done
My support expired but the theme got messed up in many ways since the last update of the theme and Elementor. After the update I got comments area on my pages just below the last sections and I can’t find a way to remove it?! Please help!
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
I did that already and still got some issues but I’ll pay for a support if I don’t find the way to fix them. For now, I just need you to tell me how to remove comments area on every page ( with “Leave a reply” title). It just showed up after the update and there’s no way to remove it in Elementor. Please help! Sample URL: oneclickstudio.net/izrada-sajtova (down on the page just before the footer). Thank you!
Please check the next article: https://www.wpbeginner.com/wp-tutorials/how-to-completely-disable-comments-in-wordpress/
Thanks a lot! WPCode plugin removed it succesfully.
Hello Team,
Thank you for the update it fixed the issue. Just why I am not able to update the theme automatically from theme dashboard. there where no notification about the theme update.
I just came to themeforest and downloaded the theme and upload it manually.
Let me know if there is an issue with the theme update notification.
Regards,
Hello. You can install the next plugin to get a notice when the update is available. https://www.envato.com/lp/market-plugin/
Thank you, but this cant be solved without adding a extra plugin? like the other themes.
This is a native Envato tool to update themes automatically.
may need to update the theme as some of the elementor updates causing some issues
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
Hi, I am trying to activate my license and is saying that it is activated on another domain. How can I fix this issue. I deactivated it from my domain to use it on another domain but I did not, now I want to activate it again on the same old domain but does not want to although I am sure it is not activated on another domain
Hi! Looks like your site works great with our theme: https://selectdigital.agency/
Yes because it was activated at first, then we wanted to delete this website and use the license on another website but we did not (but we deactivated the theme) and now I can not get it back
As well as we can see the site work properly and it is activated. Please ensure to submit a ticket to our support forum and provide additional information if you have some issues. https://webgeniuslab.ticksy.com/
The support expired a while ago, and I do not need support!! all I need is for my license to be activated since there seem to be a problem from your side saying the theme is activated elsewhere but it is not. Please make sure that it is activated on https://selectdigital.agency/
Your license is reset. You can activate it again.
There is a fatal error due to the plugin wgl extensions.
Hi!
The issue was caused by the automatic Elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
After the update of the theme and the Core and WGL Extensions plugins, please, go to Elementor > Tools > Update Elementor CSS: https://prnt.sc/sbd6zg
After the update,i have this message: This plugin failed to load properly and is paused during recovery mode.
Please make sure to follow the steps.
I have updated/install the WGL Extensions but after activating getting the error below, even i have checked by deactivate all the other plugins but still error is there
“There has been a critical error on this website. Please check your site admin email inbox for instructions.”
Hello!
The issue was caused by the automatic elementor plugin update.
Please ensure to update the theme and bundled plugins. We released the update with the fixes a few days ago.
You can find 3 ways how to update the theme here: https://webgeniuslab.ticksy.com/article/19061/
Really I am very thankful to you for your quick response with support so let me try in this way
Yes successfully the site has b updated and running smoothly, Thank you sooooo much for this your such a kind quick support
Pre sales question… Theme is looking great but if I find it difficult to make edits, would you offer refund?
Hello! Yes, you can buy it to test. Most likely you will leave it as well as it is quite easy to edit.
