90 comments found.
How do I disable the pop up. I disabled it on the Columnize page but it is still popping up, it’s maddening.
Hello,
It could be that pop-up is enabled in the page settings. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I import demo data of slider revolution for home page, but the all items of slider are zooming in and too big. how can set the actual size and resolutions
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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I already submitted a ticket at your Help Center, but I haven’t received any response. Ticket number: #298349
Hello,
The Help Center is closed during the weekend. We reply to tickets chronologically and the response time can vary depending on the number of tickets that we get at that point. You should receive a reply soon.
Support
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Hi there I import all revslider data but still i have error Slider with alias pastry-shop not found in pastry-shop home page
Hello,
It is possible that the slider is not imported or selected on your page. Please take a look at one-click import → Bonus tips.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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hi I already import all contents and checked the theme download files in [xml export -> revslider] folder. I could not find slider that I want.. please send me slider files. thanks
Hello,
Please submit a ticket at our Help Center and our agents will assist you.
Support
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Hi there When I place an order, I can add it to the shopping cart even when the quantity is 0. Is it a bug? Normally it should not be added. Can it be fixed?
Hello,
Please contact us through this email and include url of your site and your purchase code in the email. Our support agents will check this and assist you.
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Hello MT,
We are all still waiting for this theme to be updated.
In the meantime can you please provide updated WooCommerce theme templates, as yours are out of date and impossible to edit due to such differences in code;
panaderia/woocommerce/global/quantity-input.php version 4.0.0 is out of date. The core version is 7.8.0, panaderia/woocommerce/product-searchform.php version 3.3.0 is out of date. The core version is 7.0.1
There are only two that need updating, that is crucial to be able to use WooCommerce safely.
Please advise.
Much thanks
R
Hello,
Please note that most of the WooCommerce updates do not change anything critical, so it should not have an impact on the theme’s functionality. You can go through the Checkout process to make sure everything is working fine. If everything appears normal, and in most cases, it will, you can feel free to ignore the ‘out of date’ warning.
Support
Mikado Portfolio part of
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Hello, I want to set the post to the top function, but the front desk will disappear after setting it? Is it related to the theme?
Sorry, I’m afraid I didn’t explain it completely. I checked sticky posts, but they disappear in the front desk and cannot be displayed.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please contact us through this email, include your purchase code in the email, and our support agents will check and assist you.
Support
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Logo default cannot be changed. I uploaded a new one but its still the demo one, also on the sticky header. support doesnt have the template so i cant ask there.
Hello,
Thank you for reaching us!
It is most likely that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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its been years since an update… can you please check ? PHP 8.3 seems to make problems..
Hi,
Thank you for reaching us!
The theme is supported and it will continue to be updated, however, at the moment we don’t have an ETA when the update will come out.
The current version of the theme is compatible with the latest version of WordPress and PHP 8.0. It hasn’t been fully tested yet with PHP 8.3 so we do recommend using PHP 8.0.
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Hello there. I have used you theme for a few years now. However, a fews days ago my site crashed. I isolated the problem with Panaderia Core plugin (v1.1) What can I do to fix the issue. Thanks in advance!
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is important to update Panaderia Core to the latest version too.
Support
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Hello,
If I install the latest version of WPBakery will the theme work normally? Are there any bugs to be expected? Kind regards? Emmanuel
Hello,
The theme should work correctly with latest version of WPBakery, however, it is a good practice to create a backup version of your website before any major update, in the event something unexpected occurs during the update process.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hello, I just updated WPBakery, everything seems to be working fine. Kind regards.
Support
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Hi I have problems to new-register this theme. I have noch support anymore. What can I do? I sent a mail to support@ 1 week ago. Thx Janice
Hello,
Your purchase code was registered on the domain where the theme wasn’t used. We have deregistered the purchase code for you. You should be able to register the theme now.
You should know that you can now easily deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
Support
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Hello, it’s been 2 years since the last update and i want to buy it. Does this template work with the latest version of Wordpress and WooCommerce?
Demo import and all other things? Thanks.
Hi there,
It will work with the latest version of WP and when it comes to WooCOmmerce, you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thanks for understanding.
Support
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Hello,
I purchased the theme and connected it to a domain. Now the server expired and I need to rebuild the website.
If I try to use the theme it says that it is already connected with another domain. Can you deactivate the connection?
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
Support
Mikado Portfolio part of
Qode Interactive
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It has rtl support for arabic?
multilingual support?
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
And when it comes to Multi language you should know that all our themes are fully supported with WPL plugin for multi language purpose so please check this article here.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hello, I want to buy the theme but I see that it has not been updated for more than a year. Does it work with the latest version of Wordpress? Could you confirm if it will be updated in the near future? Thanks!
Hi there,
Thanks for taking an interest! The theme will work with the latest version of WordPress and it will be updated as soon as possible where the compatibility will be added to the change log.
Thanks for understanding and your patience. Also, we are available for any additional questions you might have.
Support
Mikado Portfolio part of
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Hi there everyone… I have a question… Demo content is included for this theme…?
Thanks, Bole
Hi there,
Thanks for taking an interest! Yes, you always have an option to import the demo content for any of our themes.
Do let us know if you have any additional questions.
Support
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Hi, any ETA on when the theme will be updated to be PHP 8 compatible?
Hello,
Thank you for reaching us!
Latest version of the theme is compatible with PHP 8.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
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Hello, we are still waiting for an upgrade for the newer wordpress 6.02. Will you be releasing an update since it has already been a year from your last update?
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
The compatibility with block-based widgets (added in WordPress 5.8) was included in theme updates so theme should work correctly on latest version of WordPress.
If you need any assistance with the theme or latest version of bundled plugins you can always submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
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Hello, Can you tell me how change uppercase to lowercase in content? Thanks Kevin
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
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When will this theme be updated to work with the latest version of Wordpress?
Hi there,
Thanks for writing in! It will for sure be updated, we do not have any ETA for the moment and you should know that if you have any issues or need assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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