144 comments found.
Hi there, I have just updated an old woocommerce running with your theme (I updated the theme, wordpress, and basic plugins like woocommerce – The php version is 8.1)
>> Now my main product image is not 100% width.
This is not the first time this errors occurs (I remember having the same trouble with other qode themes like Eirwen).
How can I fix this? because when I switch to a default theme, the error disappears…. https://ginaetjohn.com/shop/sophie-kaki-chemise/thank you!
Hello,
Have you managed to resolve this in the meantime? It could be that Konsept Core plugin wasn’t updated yet. We see that both theme and Konsept Core plugin are updated and that image is displayed correctly.
Support
Elated Portfolio part of
Qode Interactive
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Thank you for your reply. I proceeded to all updates required… Currently the Konsept Core plugin version is 1.3.
Support
Elated Portfolio part of
Qode Interactive
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I know but my support has expired, and I thought there was a simple solution, because I did everything in the right way and this problem appears with the e-commerce themes I bought at Qode (almost 50 in the past 10 years). Everytime I roll back to old woocommerce versions or use a simple css code like (.woocommerce-product-gallery__image { width: 100% !important; }) But I would like to understand why this is happening, beacause when I switch the theme, it’s all ok, and all plugins/theme/wordpress are up to date…
Hello, just to let you know that I have just rolled back Woocommerce to 9.9.0. and then reupdated Woocommerce to its lastest version. this is working now.
Support
Elated Portfolio part of
Qode Interactive
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Good morning, I was interested in your template, but I see that it hasn’t been updated for a while, the vain to update?
I’m afraid to stay with a new template and that of update problems.
Thank you.
Hello,
The theme is supported and will continue to be updated. The current version of the theme is compatible with the latest version of WordPress and PHP 8.0.
In case you need to update the bundled plugins, you can reach out to our Help Center, and our agents will provide the latest versions.
Support
Elated Portfolio part of
Qode Interactive
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hello i need to deregister a purchase code of domaine name that i no longer remember, can you please help ?
Hello,
Have you managed to resolve this in the meantime? Our system shows that your purchase code is now registered on a new domain.
Support
Elated Portfolio part of
Qode Interactive
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“There is a new version (6.7.23) of Slider Revolution available.”
Will you update Slider Revolution for this theme?
Hello,
The theme and plugins will be updated and you will be notified via email when the new update is online on ThemeForest.
In case you need immediate update of any bundled plugin you can contact our support and they will provide you with the latest version. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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I regret buying this theme. Nothing works correctly.
Hello,
We are sorry to hear that.
In case you need further assistance with the theme please submit a ticket at our Help Center and one of our support agents will gladly help you.
To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Our agents will gladly help you set up your website using our theme.
Support
Elated Portfolio part of
Qode Interactive
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Uncaught SyntaxError: “[object Object]” is not valid JSON at JSON.parse (<anonymous>) at Object.error (core-dashboard.js?ver=6.6.2:232:41) at c (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils&ver=6.6.2:2:25304) at Object.fireWith [as rejectWith] (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils&ver=6.6.2:2:26053) at l (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils&ver=6.6.2:2:77807) at XMLHttpRequest.<anonymous> (load-scripts.php?c=1&load%5Bchunk_0%5D=jquery-core,jquery-migrate,utils&ver=6.6.2:2:80265)
You still have not responded to ticket number 279318 that I opened three days ago.
Importing demo content is not working. If I knew you had such an uninteresting support service, I would not have bought it, I regret it.
Yes, we are still waiting for an answer.
Now the answer they will write at the bottom will be about weekend working hours.
If “Power Elite Author” is like this, who knows what the others are like?
Hello,
As you mentioned, the Help Center does not work on weekends. The submitted tickets are ordered chronologically and you will receive a reply as soon as possible.
We checked and your ticket #279318 has been updated with a reply in the meantime.
Support
Elated Portfolio part of
Qode Interactive
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Hello, there is an important security update for Slider Revolution which comes with this templated. How can we get the last updated version of Slider Revolution? Could you send us a licence key or the zip with the updated version?
Hello,
Thank you for reaching us!
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Elated Portfolio part of
Qode Interactive
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Hello Template looks very nice but lasts comments says bugs. Do you maintain updates for this template becaise 1 year no updates ?
Bests regards
Hi there,
Thanks for writing in! The theme will for sure be updated and besides that it works perfectly fine. As we can see the comment is about demo import which may be an issue if you have lower resources. Anyway, our support team is always there for all our customers and will help if needed.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Do not buy this template, it has never happened to me trying to install the demo, it only loads 16% from there it does not happen, this is disgusting, I don’t know how they start selling something that doesn’t work, they should return my money, they are scammers
Hi there,
We are sorry to hear this but usually demo import issues are related to weak resources. If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
We suggest you to submit a request at our help center where our support team will be happy to help and hope this will be reosolved quickly.
Support
Elated Portfolio part of
Qode Interactive
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I’m not sure with this template. When I installed the template I found more than 5 big bugs.
Hi there,
The theme has been updated and it works correctly however if you encounter any issues you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you and check this on your end.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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You not respond to my questions.
Hi there,
Testing the theme on our end we could not locate any bugs, so as we advice, best practice would be to contact our help center and our support team so they can check this in detail.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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I DON’T RECOMMEND BUY THIS TEMPLATE!!!
Hi there,
We are sorry, but in order to know what issues you are encountering, best practice would be to turn to our support team so they can investigate. So please we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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how to remove the categories in the product list page below the title ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello,
I have upload theme and on import it asks to upgrade post_max_size = 2048M, I did so, but it asks the following in Max Upload Size it says “0 B The current value is insufficient to properly support the theme. Please adjust this value to 128 in order to meet the theme requirements.” importing is still giving me an error. I am changing via .htaccess. Please advise.
Thank you, Boris
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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thanks I found the solution yesterday
Hi there,
We are glad to hear this!
Support
Elated Portfolio part of
Qode Interactive
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hi there,
I bought this konsept theme i would like to know how could is make extended menu “interio-decor” like Plants than two colums 1 PLANT and next to HOME PLANTS than under grey categorys
Hi there,
Perhaps this article here can help you.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hi, i need to show first the categories filter on my shop page in responsive mode. How can i do that ?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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The support is awful
the support is not working??
Hi there,
We are sorry to hear this but our average response time is around 24 hours. Also, please, note that our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We do see however that your request has been responded so if you need any further assistance we would kindly ask you to continue the conversation with our support team.
Support
Elated Portfolio part of
Qode Interactive
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you take more than 48 hours to respond
Hi there,
Unfortunately, our support management system is sorting requests by the latest requester update, so every time you send a new message in the same request, that request gets pushed down the queue.
We hope that this is resolved and if you need any further assistance do continue the conversation with our support team.
Thank you for your patience.
Support
Elated Portfolio part of
Qode Interactive
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Hello, is this theme compatible with the Big Commerce plugin? Thanks
Hi there,
Thanks for taking an interest! Our theme is compatible with WooCommerce plugin for its shop functionality and we have not tested Big commerce nor can we guaranty theme compatibility.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Frustrating Experience with Konsept – Furniture Store Theme
Rating: ★☆☆☆☆ (1/5)
I recently purchased the Konsept – Furniture Store Theme with high hopes for a seamless website development process. Unfortunately, my experience has been nothing short of frustrating and disappointing. From non-functional features to an unresponsive support team, my journey with this theme has been marked by frustration every step of the way.
First and foremost, the theme’s compatibility issues with the localhost. The theme is not loading most of the time in localhost. It always showing “This site can’t be reached” message. I checked other theme in same localhost, that all are working. The response from customer support team is very disappointing. Their reply will take days of weeks. It’s disheartening to invest in a product only to receive lackluster assistance when encountering problems that are clearly related to the theme’s functionality.
In summary, my experience with the Konsept – Furniture Store Theme has been incredibly frustrating and disappointing. I strongly advise potential buyers to consider alternative options that offer better functionality, more responsive support, and a smoother overall user experience.
Hi there,
We are sorry to hear this, but the theme functions perfectly fine and we do see that your request at our help center has been responded and that you have been provided with help from our team. You should know that you are more than welcome to always continue the conversation with our support team and currently our team is working with limited resources and it might happen that the response is a bit delayed, but they give their best to answer all our customers requests.
Support
Elated Portfolio part of
Qode Interactive
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The main image on the product page is now displaying as a thumbnail. Not sure what changed, but how do I get the main image back to being large and not a thumbnail?
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello I have setup everything and installed demo content, I have an issue, When I am clicking on the category the page is showing blank and this category assigned products. I am not understanding this is happening first time with me. please guide me what to do, is there any issue on theme or any plugin?
Hello,
The theme is working correctly on our end. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hi, i want to change blog page layout to 3 columns grid, how can i do that ?
Thanks
Hi there,
If you have on a page Blog List you can under Blog list options set Number of columns.
If you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
