1297 comments found.
Presales Questions:
We have a development account on Shopify. Are we able to customize and fine tune the theme on that account before taking it live on the actual site?
Can you please tell me what happens if I don’t renew EComposer after 6 months?
Do we need to take any steps regarding the existing apps. active on our store once we replace the current theme?
Hi dear friend, Thank you for asking the question. We have a development account on Shopify. Are we able to customize and fine tune the theme on that account before taking it live on the actual site?=> When you change the store domain please contact us on support system to get the help. One license for one domain at a time.
Can you please tell me what happens if I don’t renew EComposer after 6 months?=> After that period, you are still allowed to use the pages created with Ecomposer app, but if you need to make repairs, you will need to upgrade afterward.
Do we need to take any steps regarding the existing apps. active on our store once we replace the current theme?=>If you change the theme, from EComposer side simply change the theme for app, it supports the option to switch the theme. Hope it helps.
How to disable quantity selector on sticky add to cart and ajax cart popup?
Hi there, The theme doesn’t have the option for it. So it needs to be customized by some CSS code. Please help us create a ticket here https://support.the4.co/ the support team will assist you. Thank you!
Hi the4 team, I also want to make a sticky product images on left hand side and a scrollable content on right hand side on product page. May i know how i can make it?
Hi, you can add an image in Sidebar Product section. Please check this document to know more https://support.the4.co/articles/sidebar-product#1-sidebar-product-content Best regards!
Hi the4 team, I want to use collapsible accordion on product description. But I can not find this function on theme. is this function available? if not, how i can add this function by customize css or by add code on liquid file. thanks.
Hi dear, The accordion description is available. Please check this video https://support.the4.co/storage/6906/A6kcgNjakBFHMzTDynprL8vaQsb3grJF4H4vTkEW.mp4 If you need further assistance with the theme, feel free to create a ticket here https://support.the4.co/ Thank you so much.
hi, do u have infinite scroll feature for product listing sections/pages? thanks
hi, do u have sales boosting features like product sold notification, pre page exit popup, etc.?
Hi there, We have option for scroll feature on collection page https://www.loom.com/share/244c2c2ea9ac452ba4effa3e3c234b60; and in the feature collection https://tppr.me/tDnDoM About upsell feature, please follow it https://support.the4.co/collections/product-page => https://tppr.me/mqDd6Q If you have any further questions, please let us know through Pre-sale questions at https://support.the4.co/ Thank you so much!
Hi why your theme is too slow on pingdom and GT mateix
Hi there, for any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. Thank you!
Harry sent a couple of small snippets of custom code, if I update the theme will that coding disappear?
Hi there, Update your theme to the latest version will not keep any custom code modifications you’ve made in the Liquid or Js file. So you will move the code manually. For any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. Thank you!
Hi,
I’m trying to submit a ticket via https://support.the4.co/ – but the form doesn’t accept my purchase code. I’m using the correct code (format xxxxxxxx-xx-xxxx-xx-xxxxxxxxxxxx), and there is no formatting when I paste it, also no spaces or something. Tried it multiple times, doesn’t work. Am also logged in via Envato, and tried to pull it via the connection. Doesn’t work.
How can I reach you alternatively, so we can talk about the issues I’m having with the theme?
Thanks!
Not sure what problem you are having on your end but please email us at the4.staff@gmail.com Thank you!
I recenrly installed and published Kalles theme. I did not make any changes in coding. The speed is very slow. Please help
Hi there, We had checked in detail and replied to your ticket. Please check it. Thank you!
Hi Sir, Actually I am doing one start-up and I really found this theme helpful for my Shopify platform. The features you have mentioned in the description are fantastic but as I can see the sale is over. I was going to purchase the theme and suddenly price increased sir. The last Price I saw was $44. Please Help me to purchase theme for the same price. Hope you will understand and provide your guidance. Love From India. And we are one Family.
Hi dear, Thanks for your interest in our theme. Unfortunately, Kalles theme hasn’t had a price of $44, it is $69 during the sale campaign. But currently, the sale is over and the price returned to $89. Hope you understand. If you have any questions about the theme, feel free to contact us via the support system https://support.the4.co/ Thank you so much.
The product images do not load in the latest theme. Just putting it out there.
Hi there, for any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. Thank you!
pre sale question : is there a preorder feature ? if so. can a user add in stock product and a pre order product in the same cart?
Hi there, Yes, our theme has Pre-order feature https://support.the4.co/articles/product-pre-order#1-enable-show-incoming-message You can check this guideline https://www.loom.com/share/e8cf2225effb4d2abb56dd74630815a5 If you have any further questions, please let us know through Pre-sale questions at https://support.the4.co/ Thank you so much!
Hello, Does Kalles support RTL? If yes, why there is no guidelines in the documentation on how to use RTL in Kalles
Hi there, Yes our theme does support RTL layout. You can go to Theme Settings >> General >> https://www.screencast.com/t/Qe0XaawmmM Document: https://support.the4.co/articles/general#23-rlt-mode If you have any further questions, please let us know through Pre-sale questions at https://support.the4.co/ Thank you so much!
Hi, do we have to pay extra for the theme features via your app partners? You have a section called ‘Save up to 50% with our app partner.’ Also, are we able to set the layout width size through theme’s settings? Thanks, Amir
Hello, we are an independent theme, and for the features available on the demo, you don’t have to pay any fees after purchasing the theme on Envato (excluding support extension fees). However, if you want to use some extended features from our collaborative app https://support.the4.co/articles/recommend-apps you will have special support deals. Please contact the app support for detailed information.
Additionally, regarding the custom width question, we have customization for it https://tppr.me/fADP7. If you have any further questions, please let us know through Pre-sale questions at https://support.the4.co/ Thank you so much!
Hello, I am considering purchasing Kalles and I have two questions:
I have two different Shopify accounts with separate emails. Can I use this theme on both without facing update issues?
Once I purchase the theme, will I have it indefinitely? Will I receive all updates through the Facebook group?
Hi there, Following the rules, license key can be activated on one domain and you can be activate the license only once. And once you have purchased the theme, you will have it indefinitely and you will get the update emails from your email. If you have any questions about the theme, feel free to open a ticket with “Presale question” on the support system https://support.the4.co/ Thank you!
Long time no update available
Hi there, We moved the document site recently to https://support.the4.co/collections And here is the changelog link https://support.the4.co/articles/kalles-changelog#v423-release-23/10/2023 Best regards!
Hello. I want to turn off the shortcut tool feature in the edit theme like the image URL, how should I do that? https://prnt.sc/GOiUlHHsULTP
Hi there, please create a ticket on our support system https://support.the4.co/ Our support team will assist you. Thank you!
Does the theme have an option for the sale as a counter? Like the sale have to be for 10 Hours then it disappears
Hi there, Our theme has countdown timer on product page. You can check it here https://support.the4.co/articles/countdown-timer#general-options If you have any questions about the theme, feel free to open a ticket with “Presale question” on the support system https://support.the4.co/ Thank you!
Thank you very much, I have another question regarding it. Can I set different timers for each product? And, do I have the option to add near the timer for example ‘Black Friday’ and then later change the text?
Yes, You will use metafield to set up different countdown for each product. And the text above countdown can be changed https://tppr.me/s3FVO Moreover, you can add more “text block” above or under this section.
I have a huge issue that is affecting my sales. The quantity max on the quantity selector on a product page doesn’t change when I switch variants. This needs to be fixed ASAP. I can’t imagine how much money I’ve lost due to this.
Hello,
We have thoroughly investigated this issue and found that the theme does not have this error.
We have reviewed the video with 2 variants and item quantities of 3 and 8 for each variant, along with the selector conversion as described in your message: https://www.loom.com/share/ff5d1ad8c6e149998c981dcd7e38a934Upon examination, we found that this issue does not exist in the original theme. Therefore, the problem is not related to our products.
We will provide further feedback in the ticket, and please let us know if you have any additional questions.
Best regards,
For some reason the favicon is no longer working when I updated to the latest version. It used to work fine and I even tried to add the image used for the icon again but that did not help. Is this a known issue and is there any fix for it?
Hi there, for any technical questions, please use our support system https://support.the4.co/ Our support team will assist you. Thank you!
Big thanks to the support staff that looked into the problem and solved it, excellent support as always 
