Hi.,

Thanks for contacting us

Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.

Image Purchase link : https://docs.wedesignthemes.com/image-link/egrad.txt

But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://stock.adobe.com/

All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/

Open source Images :

I have tried to delete the images so I can upload mine, but it’s not working because the images on the theme are so blurry. Please let me know what to do. Thanks

I have succeeded in changing the images. My problem now is how to change the blog header image. Meanwhile, the theme is so difficult to handle. Please let me know how to change the header image, as I’m finding it difficult to handle. Thanks

Hi.,

Thank you for contacting us and showing interest in our theme.

1) Yes, Using Elementor builder is possible.

2) Currently we do not have these features in this theme. we will try to provide this feature in our future updates.

3) Regarding your theme slow, Most of it depends on the page content which compromises images. If images are properly optimized and you’re using a cache plugin and a good fast host, the speed issue shouldn’t happen on any theme.

You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/

Thank you!

Thanks for your kind responses. I think my 2nd and 3rd questions wasn’t answered properly as expected. Please;

2. I meant, is it possible to have a section where students will apply/ go through application process so the admissions team can review and also admitted students should be able to use their dashboard to check their results and confirm fee payment. If not, when do we look forward to a next update where we can have that feature because its a prerequisite for most colleges & universities now ? Also can you recommend what to do to have that because i still want to purchase your theme. If your support can assist me with that i’ll really appreciate and buy right away.

3. Didnt mean my theme, i meant yours. There are most themes that are optimized even without caching plugins yet have a good vitals and comparing other educational themes with yours on GTmetrix and PSI , yours is really slow.

Thanks for your responses once again.

4. Your footer on mobile view is drastically bad, its disorganized and doesnt display well at all

Hi Proftruth.,

Kindly clear all your caches and have a look.

Thanks!!

Can you please answer all my questions carefully ? I don’t have any website installed yet and am now ready to buy your theme and install but am doing my dule diligence before i buy so please read through my questions and answer well because its like you’ve deviated.

Hi.,

2) Yes., Its Possible

3) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.

4) Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.

You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.

Thank you, we look forward to helping you!

I am ready to buy and make payment for the Egrad – LMS Education WordPress theme but i can only use visa direct payment and not paypal because paypal is not supported in my country. Kindly find me an alternative because i need it ASAP

Hi Proftruth.,

Thanks for contacting us and showing interest in our theme!!

Please refer to the ThemeForest knowledge base article for available payment methods: https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-#:~:text=Currently%2C%20we%20accept%20Visa%2C%20Mastercard,use%20a%20different%20card%20type.

I dont see the option showing Visa, Mastercard and American Express logos but only paypal thats why i had to prompt you.

Hi Proftruth.,

Kindly contact Themeforest Support for payment methods.

Thanks!!

I bought it , installed and editing the site, seen some errors that needs fix and changes i need because i want to use Tutor Lms seemlessly but after creating my support account and placing in my purchase code, your system claims my code is invalid , hows that possible ?

Hi.,

Kindly provide us with the purchase code, email ID, and username you used to purchase our theme so that we can verify this information and share the forum login details with you.

To get the purchase code: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-

Thank you!

Purchase code: 81d3a407-fb42-4e5b-84b5-de32ade1fd4c Username : proftruth

I’ve been able to sign in now, wrote my questions to submit and they’re now telling me that ” * Forbidden. Your IP belongs to a high spam risk network. * ” . The IP i used to purchase how come its now spammy if i need assistance ? Anyways am dropping my question which i need assistance with below;

1. After registration, where will students access their online courses and learning materials? Could you please provide specific instructions or screenshots for the login process?

2. I’m familiar with Tutor LMS (purchased it) and would prefer it over DesignThemes LMS, will be uploading course videos and more. Is it possible to integrate Tutor LMS into the theme while maintaining the desired course animations and functionalities?

3. I’d like to remove the cubic loader animation displayed before the website content loads. Could you please guide me through the process of disabling it?

4. I’ve purchased Revolution Slider. Will it seamlessly integrate with the theme and function as intended?

5. I’d prefer course titles to automatically shorten rather than expand sections on the main page and blog feeds. This disrupts the layout and appearance, especially on tablets. Could you suggest a solution for this?

6. When clicking on a course category, only a limited number of courses are displayed. Is there a way to implement pagination to show remaining courses within the same category without redirecting to a separate “all courses” page? This would be more user-friendly for navigating extensive categories.

7. Cant buyers have additional pre-designed page templates that can be seamlessly added to the website for extra functionalities?

8. I’m experiencing slow website loading times despite my internet connection being fast and other websites on my server running smoothly. Could you please help me identify and troubleshoot potential performance bottlenecks with your theme which i mentioned before purchasing and i dont want so many plugins?

9. How can I customize the logo, address, contact information, and social icons displayed in the hamburger menu next to the search icon?

10. Prior to purchasing, I inquired about the possibility of integrating an application process section with student dashboards for admissions review and fee confirmation. While I understand this may not be a current feature, could you provide an update on its potential inclusion in future updates, considering its importance for educational institutions? How’s it possible now?

Site needs to launch next week

Hi!., Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.

Hi.,

Please refer: https://recordit.co/pBdjV4GbFx

Thank you!

thanks

Hi Bidex160.,

Please navigate to Appearance -> Customize -> Site Identity -> Site Logo kindly upload dark and light logos in the given fields.

Refer: https://prnt.sc/SQ8OpV5ptXb-

Thanks!!

from the screenshot its obvious the first logo is light while the second one is not…

anything im missing again

Hi.,

Kindly refer to the below link and use that option.

Thank you!

done still not okay https://earlybrite.com/enrol/.

Hi.,

We have resolved and replied to your email kindly check and let us know.

Thank you!

Hi, we just sent a new e-mail to you, we need your immediate response, we are waiting your fast response, thanks

Hi.,

We have resolved all your queries and replied to your mail kindly check and let us know.

Thank you!

Hi again, thank you for fast response and detailed info, we sent a new e-mail with our critics, we need your fast reply again, Best wishes,

Hi.,

We have resolved your queries and replied to your mail kindly check and let us know.

Thank you!

Hi, we just sent an e-mail, we are waiting your fast reply, thanks,

Hi.,

We have replied to your mail kindly check and let us know.

Thank you!

Hi again, we just sent a new e-mail, we are waiting your fast reply in nowadays, thanks, Best Regards,

Hi.,

We have resolved all your queries and replied to your mail kindly check and let us know,

Thank you!

Regards, DesignThemes

Hi again, we just sent a new e-mail to you, we have new numbers, all numbers are so critical, we need your fast response, thank you,

Hi.,

Sorry for the inconvenience. we have just resolved the product’s advanced carousel issues and we are processing your other queries once it’s get completed we will let you know.

Please have a look: https://prnt.sc/gg8NwPKWy3NS

Thank you!

Hi again, we need your immediate help, thanks,

Our support team is processing your request. We will update you as soon as possible.

Hi.,

We have resolved your queries and replied back to your mail kindly check and let us know.

Thank you!

Hi again, we sent a new e-mail to you, U forgot replying some numbers rightly, please carefully check numbers by numbers, we need right solution to fix some bugs, we are waiting your fast right response in those days, please check your e-mail more, best regards

Hello we need your fast response, plase help us faster, thanks

Hi.,

We have replied to your mail kindly check and let us know.

Thank you!

Hi again, we just sent a new e-mail,

26) is not solved, please change the text with we sent.

52) is your theme bug, you have to solve it, if it solving establishing with WP Bakery Page Plugin, you must establish and fix this bug for us, this bug is not our problem, please have a look: https://prnt.sc/DYZiG5NTOiGw this is your theme bug,

We are waiting your fast and right response in those days, please check your e-mail more, please do not skip some numbers, carefully check it, thank you so much, best regards,

Hi,

We have resolved your query and replied back to your mail kindly check and let us know.

Thank you!

Hi again, we have loading problem on home page and inner pages, it needs second click to open a page, can you please check and fix, optimize it, thanks, the numbers are 53) and 54). Please double check every page.

Hi.,

We have checked your queries and replied to your mail kindly check and let us know.

Thank you!

Hi again, we just send a new e-mail, please check all numbers carefully, thank you,

Hi Bidex160.,

We get the “Invalid user name/password” error. So please send us the valid WordPress login details.

Thanks!!

ok sending