40 comments found.
Hello, before buying: I’m working on a website to sell training courses on how to brew your own beer, make your own charcuterie, and so on. All in the form of video courses, which should become accessible when the customer pays. On the demo, I see that the person has to “log in” before being able to pay, which is catastrophic for conversion. Is there a solution that’s just add to cart, pay, then access the video content of the course?
And lastly, is your theme compatible with this project?
Thank you
Hi.,
Thank you for contacting us.
Yes, this theme is compatible with your project.
You can go ahead and purchase our theme. If you’re facing any difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi!, what membership plugin is used for this theme?
Hi There.,
Thanks for reaching out! This theme doesn’t use a membership plugin. We have options for package on classes and courses.
Thank you
Hi, can your system manage virtual classroom? I would like to create an online platform that connects students with teachers of languages and other subjects from all over the world. Students can search for teachers based on the subject they want to learn, their skill level and other criteria. Once a teacher has been chosen, students can book private lessons and interact with the teacher via video call. Video calls must be managed internally by the platform.
Hi.,
Unfortunately, we must inform you that the theme does not currently support some of the features or options you have requested. However, we have acknowledged your requirements and will strive to incorporate them into future updates.
Thank you!
Can you tell me how am i suppose to remove the front page popup window?
I just bought your theme which I find very design, but… really 181MB to upload???
Hi There.,
Yes, the theme bundle includes the demo content, required plugins, and theme assets.
You can refer to the documentation for instructions on how to upload the theme to WordPress:
Via FTP: Link to FTP Installation Guide : https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-ftp/
Via the WordPress Dashboard: https://docs.wedesignthemes.com/dt_articles/how-to-install-theme-via-wordpress-dashboard/
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
hello team, i have purchased the license that does not include online payment, can you help to purchase the one that includes the online payment? after purchasing it, if I want install it will it remove other content that we had already put on the website that doesn’t have the online payment?
thank you
Hi Chretshaka.,
Please consider sharing screenshots or short videos related to your query. This will enable us to gain a clearer understanding of your concern and provide you with a more effective solution.
when i was purchasing the theme, i saw that when you want the option where a user will have to pay to access content from the website, the theme price goes to 1,500$. so because we were not clear if that option will be needed, I purchased the theme on the regular price that was 59$ (I believe), after a while now, we need users to access courses after they have made the payment. so my question is: how do we move from here?
thank you.
Hi.,
Please help us have a better understanding of it by getting back with any screenshots like references about your issues and along with your site credentials (WP &FTP access logins) details via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
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I’m not receiving any support from them. I created a post and received no response. I even emailed their support address they previously provided me with.
Some people genuinely need help. How can they be so unresponsive?
Any updates would be appreciated.
https://themessupport.com/forums/topic/cannot-disable-the-popup/Hi.,
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Hello,
I cannot disable the offer popup. Also there are so many CSS files that the theme has created. It’s making the page load so so slow. I am using LiteSpeed cache plugin. It reduced the number of css but it’s still so many. How to slove it?
Hi Jafarkhan88.,
To disable the the pop up box , kindly follow these steps:
Step 1 : Navigate to Footer -> Footer Default.
Step 2 : Edit with Elementor.
Step 3 : Find the “Pop-up Box” section.
Step 4 : Access the “Settings” option.
Step 5 : Look for “Trigger Type” and select “External Id.”
Step 6 : Leave the External Id field empty, as depicted in the provided screenshot. [https://prnt.sc/rx3ZyNxJEK8h]
Following these steps should help you achieve the outcome you’re looking for.
Hello, pre-purchase question: my client organizes courses with more than one teacher. Will users be able to get a certificate in which more than one teacher is indicated? Approximately the lecturers for each course are 3 / 4 Thank you
Hi Flymac.,
Thank you for contacting us and showing interest in our theme.
We are sorry to inform you that the theme does not currently support these features or options that you have requested as requirements. However, we have taken note of your requirements and will make efforts to incorporate them into our future updates.
Please help! all the image on egrad education wordpress theme I purchased are blurry. I have tried all I could but the problem remains. Please help.
Hi.,
Thanks for contacting us
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Image Purchase link : https://docs.wedesignthemes.com/image-link/egrad.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out for their own. Most of our demo images came from https://stock.adobe.com/
All image changes : https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open source Images :
https://unsplash.com/s/photos/education https://unsplash.com/s/photos/learning https://unsplash.com/s/photos/university https://unsplash.com/s/photos/graduation https://unsplash.com/s/photos/online-educationI have tried to delete the images so I can upload mine, but it’s not working because the images on the theme are so blurry. Please let me know what to do. Thanks
I have succeeded in changing the images. My problem now is how to change the blog header image. Meanwhile, the theme is so difficult to handle. Please let me know how to change the header image, as I’m finding it difficult to handle. Thanks
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
I only want to change the course and blog pages header images. It seems so difficult to do. Please explain to me how to go about it. Thanks.
Hi Contenthod.,
Please navigate to Pages -> Blog Listing / Courses Listing -> Breadcrumb Settings -> Background
Refer: https://prnt.sc/OYfbCKgLqgwD
Thanks!!
Can I cancel the order? Because I was not satisfied with the problem of adding lessons. I have 600 videos and 90 courses, but I can’t add the videos. I want to cancel the system
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
i wanto to add videos (21 video) to lesson 1 . How can i ?
Hi..
Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
can your classes have multiple dates and multiple venus? Can we group / bundle to classes/courses in a bundled product?
Hi Springbokagency.,
Thanks for contacting us and showing interest in our theme!!
As of now, we don’t have an option for multiple dates and multiple venues. The Classes / Courses can be bundled into packages.
Hello there,
I have been trying to sign up for support over the past couple of weeks now.
I’m not receiving any confirmation emails from your website when I register. I’ve tried registering with multiple email addresses, always checking the spam and junk folders, but I haven’t found any confirmation emails. This is the first email I used to register: ambrossini@me.com. Any insights would be appreciated. Thanks!
Hi.,
Sorry for the inconvenience,
Please do ensure you have checked your spam mail too. If there is no email still then can you please email us support@wedesignthemes.com. Kindly mention your purchase details and our team would certainly check this further for you We look forward to helping you!
Presale question : Which learning management system is on the theme ? Thanks in advance.
Hi.,
We have our own LMS Plugin https://codecanyon.net/item/dt-lms-wordpress-plugin/31056657, and our theme fully supports the LearnDash LMS WordPress plugin.
Thank you, we look forward to help you!!..
‘WeDesignTech Elementor Addon’ is causing my website to be extremely slow, if I disable the plugin my site runs very fast and responsive, but obviously breaks in terms of the design/layout – can you advise?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
I want to purchase the theme today but; 1. I want to use only elementor and not wpBakery builder, is it possible ? 2. Am designing a university website with this theme, is it possible to integrate school applications and student portals to view their results and payment of fees data ? 3. Finally the most important, SPEED. All pages are reported to be F on GTmetrix and other site speed tests site. Can your support optimize it very well for speed without extra plugins ? I’ll appreciate a quick response as theme is in cart ready to checkout. Thank you .
Hi.,
Thank you for contacting us and showing interest in our theme.
1) Yes, Using Elementor builder is possible.
2) Currently we do not have these features in this theme. we will try to provide this feature in our future updates.
3) Regarding your theme slow, Most of it depends on the page content which compromises images. If images are properly optimized and you’re using a cache plugin and a good fast host, the speed issue shouldn’t happen on any theme.
You can try this plugin to increase theme speed – https://wordpress.org/plugins/wp-asset-clean-up/
Thank you!
Thanks for your kind responses. I think my 2nd and 3rd questions wasn’t answered properly as expected. Please;
2. I meant, is it possible to have a section where students will apply/ go through application process so the admissions team can review and also admitted students should be able to use their dashboard to check their results and confirm fee payment. If not, when do we look forward to a next update where we can have that feature because its a prerequisite for most colleges & universities now ? Also can you recommend what to do to have that because i still want to purchase your theme. If your support can assist me with that i’ll really appreciate and buy right away.
3. Didnt mean my theme, i meant yours. There are most themes that are optimized even without caching plugins yet have a good vitals and comparing other educational themes with yours on GTmetrix and PSI , yours is really slow.
Thanks for your responses once again.
4. Your footer on mobile view is drastically bad, its disorganized and doesnt display well at all
Hi Proftruth.,
Kindly clear all your caches and have a look.
Thanks!!
Can you please answer all my questions carefully ? I don’t have any website installed yet and am now ready to buy your theme and install but am doing my dule diligence before i buy so please read through my questions and answer well because its like you’ve deviated.
Hi.,
2) Yes., Its Possible
3) Most of it depends on page content which compromises of images. If images are properly optimized and you’re using a cache plugin and good fast host, the speed issue shouldn’t happen on any theme.
4) Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Thank you, we look forward to helping you!
I am ready to buy and make payment for the Egrad – LMS Education WordPress theme but i can only use visa direct payment and not paypal because paypal is not supported in my country. Kindly find me an alternative because i need it ASAP
Hi Proftruth.,
Thanks for contacting us and showing interest in our theme!!
Please refer to the ThemeForest knowledge base article for available payment methods: https://help.market.envato.com/hc/en-us/articles/203269700-How-do-I-purchase-an-item-#:~:text=Currently%2C%20we%20accept%20Visa%2C%20Mastercard,use%20a%20different%20card%20type.
I dont see the option showing Visa, Mastercard and American Express logos but only paypal thats why i had to prompt you.
Hi Proftruth.,
Kindly contact Themeforest Support for payment methods.
Thanks!!
Please how do i change breadcumb logo to light version
thanks
Hi Bidex160.,
Please navigate to Appearance -> Customize -> Site Identity -> Site Logo kindly upload dark and light logos in the given fields.
Refer: https://prnt.sc/SQ8OpV5ptXb-
Thanks!!
from the screenshot its obvious the first logo is light while the second one is not…
anything im missing again
done still not okay https://earlybrite.com/enrol/.
Hi.,
We have made some changes as per your requirements into the header if it is ok for we will explain how to do it so kindly check the below link and let us know.
https://prnt.sc/ncfLi1MUoA2kThank you!
i think is still manageable kindly
Hi.,
Thank you for the appreciation. Hope your issues are solved.
If you are happy with our support, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5 star rating from your end 
Is Elementor Builder and required premium plugin is included with this?
Hi.,
Thank you for contacting us and showing interest in our theme.
Plugins are included in our theme package, there is no need for you to purchase them. However, if you want premium features of the plugin and premium support, only then do you need to purchase a separate license for it.
You can go ahead and purchase our theme. If you’re facing any kind of difficulties in setting up or configuring the theme, please get back to us. We are happy to help you.
Thank you!
