Hello,

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.

Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.

You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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Thank you I have done everything support have described, but I still can not edit or create pages with WP Balery… Can you please help me with that.

Thank you I have done everything support have described, but I still can not edit or create pages with WP Balery… Can you please help me with that.

You’re welcome. Please continue the conversation with our support team at the Help Center and they will check and assist you. Thank you.

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Hello,

Usually demo import issues are related to weak resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.

Also, if you are perhaps using some cache plugin, please deactivate it. It’s recommended that the cache plugin stays deactivated during demo import and while the site is still in the development stage.

You can try to repeat demo import several times, but before you repeat it, please navigate to Appearance > Menus and delete menus, so menu items don’t get duplicated.

On the off chance that you’ve waited for a while and the demo import didn’t finish properly, you can try importing via XML import.

In case you need further assistance with demo import please submit a ticket at our Help Center and one of our support agents will gladly help you.

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I tried xml 3 times and everything fails, and I looked at the server info and my numbers are the same, I will put in a ticket

Thank you, our support agents will check this and assist you. They can also try to import demo content for you.

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Hello,

Thank you for reaching us!

We see that you are running the latest theme version, but your Powerlift Core plugin is not up to date. Please navigate to Appearance > Install Plugins, hit ‘Update’ under the Powerlift Core and wait a bit. Also, please check if your purchase code is registered in the Powerlift Dashboard.

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Thanks for your quick response. That helped!

You’re welcome, glad that we could help!

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Hello,

This is most likely due to the transparent header. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

You can add Side Area Opener widget to Header widget area. For more info regarding widgets and widget areas please check the documentation in this link.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

Alternatively, you can use image or gallery shortcodes for this purpose.

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Hello,

To install the theme please follow instructions from this article. If you already have theme installed, and need to update it, please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

The current version of the theme listed in change log is compatible with the latest version of WordPress.

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Hi there,

In case you have duplicated menu items, please note that you can simply delete those duplicated menus or use some plugin in order to remove them faster.

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hello,

Unfortunately there is no option to set fixed height for footer. It will depend on the content placed inside it. We recommend using Separator widget to add empty space between, above or below widgets.

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking our themes documentation here as well as many great articles that might help you on the way developing your website.

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Hello,

This can be achieved with some custom css (please see screenshot). You can add this css to Appearance > Customize > Additional CSS:

.mkdf-price-table .mkdf-pt-inner ul li.mkdf-pt-prices {
    display: flex;
    align-items: baseline;
    flex-direction: row-reverse;
    justify-content: flex-end;
}

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We see that our support agents deregistered purchase code for you. In case you need further assistance please continue the conversation with our support team at the Help Center and they will gladly help you. Thank you.

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Hello,

Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.

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Hello,

Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

We also recommend checking the Timetable tutorial in this link.

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Hello,

As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further.

We also recommend checking article in this link.

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Hi there,

Thanks for writing in!

If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

All our customers will be able to get the latest bundled plugin version from our support team always.

Thank you for your patience and understanding.

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Hello,

Thank you for taking interest!

Unfortunately membership and user dashboards for individual members are not features of the theme.

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Hi,

These files are not the theme files so we are not sure what might be causing this. It could be due to server resources. Block-based Widgets which came with the newer versions of WordPress are a bit heavy on the server resources. You can try using this plugin which reverts widgets back to classic.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hello,

We’ve couldn’t reproduce this on our installation of the theme.

Your ticket should now be updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.

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