32 comments found.
Hi. the breadcrumbs are not working on this website. I am out of free support as my client has taken an extraordinarily long time to provide feedback to me.
Hi,
Please send your purchase code for verification along with your site login details (WordPress admin and FTP if available) to our support email support@wedesignthemes.com.
Once we receive the details, we will check the issue and assist you further.
Thank you.
Please, guys, check your email. I have a problem using the theme, and Elementor is not working. Kindly help me check your email and reply asap.
Hi there,
It seems we haven’t received any response yet, so please check and resend your reply to our email address.
To help us resolve the issue quickly, could you please specify the exact problem? For example, whether it’s broken widgets, UI layout issues, performance concerns, or specific errors — we’re here to help.
Additionally, to investigate and provide an effective solution, we kindly request the following details:
FTP Credentials (Host, Username, Password)
WordPress Admin Credentials (URL, Username, Password)
Please send these details securely to support@wedesignthemes.com.
Rest assured, our support specialists will handle your information with care and provide prompt assistance.
We truly appreciate your patience and understanding. Looking forward to your response.
I have sent an email for over 24 hours, no response yet. The subject of the email is: Elementor Not Working on Cosma – Beauty Cosmetics WordPress
Hi there,
We’ve resolved the infinite loading issue on your website.
Kindly review and confirm if everything is now working as expected.
Feel free to refer to the following screenshot if you’d like to confirm:
https://prnt.sc/l12FZncMsJvp https://prnt.sc/biMEiizZb3KrThank you for your patience and cooperation.
Hi, My menu is too long to charge in my page. Why ? I choose Custom header. Can you help me please ?
Hi there,
To help us understand and resolve the issue more quickly, could you please send a screenshot of the problem along with your details to our support team at support@wedesignthemes.com.
Once we receive it, we will investigate and provide a solution promptly.
Thank you for your cooperation.
Hello I try to edit main page with elementor mode But the loading takes long long time so I cannot edit. How to fix this critical issue ?
Hi there,
Thanks for contacting us.
Kindly share your WP and FTP access directly with us at support@wedesignthemes.com so that we can check and assist you with the solution as soon as possible.
Thank you.
Hello I already left admin and hosting information I updated a lot of issues again Check and fix as soon as possible
Hi there,
We resolved your queries and replied to your email. Kindly take a moment to review it
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.
Thank you!Thank You for great support
Hi there,
Thank you for your kind words!
If you have any further questions or need assistance, please feel free to contact us anytime.
For any further queries or concerns, please feel free to contact us directly at support@wedesignthemes.com. This will help us prioritize your request and ensure a faster response.
Theme doesn’t work with elementor; unfortunate, I purchased and a no go and my support is up – not paying another $41.00 for extened support for something that should have been fixed way before now.
Hi.,
To investigate further and provide an effective solution, we kindly request the following details:
FTP Credentials (Host, Username, Password) WordPress Admin Credentials (URL, Username, Password)
Please send these details securely to support@wedesignthemes.com.
Rest assured, our support specialists will handle your information with the utmost care and provide prompt assistance.
Regarding the support extended, kindly check the price clearly; it’s only 17 dollars for 12 months.
We truly appreciate your patience and understanding. Looking forward to your response.
When I go to renew support the fee is $41.13.
Hi there,
Thanks for reaching out.
Yes, the renewal fee for extending support is $41.13 as displayed on your ThemeForest account. This amount is set by Envato/ThemeForest, and unfortunately, we do not have control over their pricing.
You can renew support directly through your ThemeForest account under the Downloads section.
If you face any issues during renewal, please let us know, and we’ll be happy to guide you.
Thank you.
Hi, I updated elementor 3.28.4 and the pages no load in the admin. do you have a fix for theme ?
Hi there,
Thank you for reaching out, and we appreciate your update.
We understand that after updating to Elementor 3.28.4, you’re experiencing issues with pages not loading in the admin area. We’re here to help!
To investigate and resolve the issue efficiently, could you please share the following details with us:
A brief description or screenshot of the issue you’re facing
WordPress admin login credentials
FTP access details
You can send these securely to our support team at support@wedesignthemes.com.
Once we receive the details, we’ll promptly check and apply a suitable fix if needed.
Thank you!
Hi, I’ve been looking for a clean and modern theme for my beauty and skincare blog that focuses on women over 40. Cosma looks like a great fit for Mature Glow(https://matureglow.com/), where I share reviews and skin-enhancing tips for mature women. Appreciate the thoughtful layout and aesthetic — definitely considering this for my next theme upgrade!
Hi there,
Thank you so much for your kind words and for considering Cosma for Mature Glow! We’re thrilled to hear that the theme’s clean and modern design aligns with your vision for your beauty and skincare blog.
Your focus on empowering women over 40 with skin-enhancing tips and reviews is inspiring, and we believe Cosma can provide the elegant and user-friendly experience your readers will love.
If you have any questions or need help customizing the theme to match your brand, feel free to reach out — we’d be happy to assist.
I have an issue with the theme, i have installed but elementor is not working, while iam uninstalling the design theme plugin, elementor is working, already i have send an email also, didnt get an update on it
Hi there,
We reviewed your query and have responded to your email. Kindly take a moment to review it.
For any further queries or concerns, please feel free to send your request directly to us via email at support@wedesignthemes.com
Thank you!
Hi.,
Thank you for contacting us.
1) Kindly, confirm the purchase code via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can move forward.
2) To investigate the issue, please share your site’s WordPress login credentials and either FTP or cPanel access directly at support@wedesignthemes.com so we can check the issue and assist you further.
Regards., DesignThemes Support.
When you add product in cart from product page it is not reflecting under top cart icon. Please fix this BIGEST bug.
Hi There.,
We have reviewed our demo site, and it seems to be functioning properly from our end. Please clear all your browser caches and have a look.
We cannot verify your purchase since you don’t have a buyer badge for your comment. Kindly confirm the purchase code using the form located at the bottom right of this page: http://themeforest.net/user/designthemes
Thanks!!
just installed theme, i can’t install demo because some files like xml are missing. Also, theme has no content at all, even as a placeholder, no pages…
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ DesignThemes Support So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
after installing the demo, i am getting “There has been a critical error on this website.” . error is “Uncaught Error: Class “Elementor\Scheme_Color” not found in /home/kindwvsv/genzheal.com/wp-content/plugins/jet-menu/includes/widgets/jet-widget-custom-menu.php:566”
Hi!.,
Thank you for contacting us.
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ DesignThemes Support So that, we can check and have a clear look form our end.
Hello,
I am unable to use Elementor full width template on this theme.
“Stretch section” option is available only on grid containers. However, I want to use a flexbox. Full width is not working on flexbox container.
Thanks & regards
Hi There.,
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we can check the issue.
Note : Our Support team regularly works Monday-Friday, beginning at 9am IST.
Thanks!!
Install the theme but got the error: “Uncaught Error: Class ‘Elementor\Scheme_Color’ not found”, try to open support ticket but could no register and did not receive any email form support site
Hi!.,
1) Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
2) Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Then we’ll help you to get rid of it ASAP !!
Hi there I have just installed your theme through Easy WP and everything looks great besides one issue. Under the product page, where the product variations are, the text for each variation is covered by a black box that I cannot seem to remove through the customizer or elemento. I do have a screenshot of this if needed, I just would like to know how to fix this issue
Hi fabulousalexandria.,
Great day. Thanks for contacting us. Kindly, share some screenshot of your query, it will be easy for us to get more clarity and let you know the solution.
Kindly mail your WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue.
Thanks!
Regards., DesignThemes Support.
Hi there,
Thanks for your response.
I tried contacting your team through the forum you provided however I am still waiting to hear back for a response.
Hi!.,
You forgot to send the domain name. Send the domain name as well.
WordPress admin login (Domain Name, Admin username and Admin password)FTP access login details ( FTP Host, FTP Username, FTP Password)
Your support website does not work, so we’ve sent you an email from info@2net.gr about some support questions (we are the developers of the website and client sent us the license code which you will see in the email). Kindly please respond to this email. Thank you
Hi.,
You are actually on a very older version of the theme. Please update the theme to the current version.
Kindly create a sub-domain or sub-directory to update the theme and customize the newer version of the theme as per your requirement and move it to the live server.
Please have a look: https://prnt.sc/LH5ZiEBGP6bS
Refer to the below knowledgebase link to update the theme.
http://docs.wedesignthemes.com/dt_articles/updating-theme-via-wordpress-dashboard/If you face any difficulties kindly contact us.
Thank you!
Hello, as I wrote in the email as well, the theme is actually already in the latest version. Can you please access the installation using the credentials provided and confirm? Thank you
HI.,
We are processing your query once it is get completed we will let you know.
Thank you!
Hi.,
We have resolved all your queries kindly have a look.
https://recordit.co/1Sd61Q0hBqThe issue is happening because of the Elementor pro plugin.
Thank you!
Ok so what you mean is that your theme is not compatible with Elementor Pro? Do you plan to support it in the future? Because without Elementor pro, we are very limited to the extent of the changes we can do on the website.
Hi.,
Sorry for the inconvenience.
Mostly our theme will be compatible with any major plugins in the market. we have not tested our theme with Elementor pro plugin. we will provide this feature in our future update.
Thank you!
Regards., DesignThemes
Thank you, because of this limitation we have decided to use a different theme. Thank you for your help so far, good luck with your future developments, take care! 
HI.,
Sorry for the inconvenience about The Elementor Pro plugin. If you face any other difficulties kindly contact us. we are happy to help you!
Thank you!
Regards., DesignThemes
hi there, i buy the theme but images be blurerr and not good… you can help me import demo ? i try 10 times and the problem in the images if you look into zip file into upload folder and show the images there are blurr before import, what can i do ? i can’t use this like this..
Hi MvnHosting.,
Thank you for contacting us !!
1) Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy a license.
Image Purchase link: http://docs.wedesignthemes.com/image-link/cosma.txt
Open source Images :
https://unsplash.com/s/photos/cosmetics https://unsplash.com/s/photos/face%20creamAll image changes: https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
2) You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of the issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Hi, trying to register on your support page but nothing seems to be happening there, please assist….
Hi Chivasa.,
Kindly mail your purchase code and registered mail id through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and let you know the solution.
Thanks!!
Regards., DesignThemes Support.
Please see: https://ibb.co/jZnYwpR
Hi Myesalon .,
The image pixel size is different, that’s why in the front-end view it slightly differs. Kindly add all images with the same pixel size and it will show equalize size in the front view.
Added a screenshot for your reference, kindly have a look. https://prnt.sc/HWo7mVcrQOEl and https://prnt.sc/nMvzhQ353yo6
Thanks!!
Looking forward to help you!!
Regards., DesignThemes Support.
Hi, How can I edit the product description for each product?
https://ibb.co/yyTGyYbHi Myesalon.,
1) As of now, the product will have a common product description template which is called from the elementor templates. To create each product template you need to select the custom description from the selection and enter your customized description for each product.
Added screenshots for your reference, kindly have a look. https://prnt.sc/OBZnhyhOFjPr and https://prnt.sc/JBGFgiemx0vE and https://prnt.sc/9W9YpgVURPtg
2) We checked your site still the image size is not the same. Please have a look, https://prnt.sc/vJjEffVUta-i and https://prnt.sc/emvWAUGyEQLc
Hope you are clear with our explanation and screenshots. Your rating will play a major role in the Theme Forest and it will be helpful for us to improve our customer service. Don’t forget to place your worthy ratings and leave an amazing review on the ThemeForest. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm Hoping for a 5-star rating from your end
Thanks!! Looking forward to help you!!
Regards., DesignThemes Support.
I just purchased the theme and all the images are pixeled. They looks like low quality images. please see https://ibb.co/vcMB12s
Hi.,
Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Image Purchase link : https://docs.wedesignthemes.com/image-link/cosma.txt
But we do provide gray images as placeholders for any image that is on our demo, so users can simply change them out on their own. Most of our demo images came from https://www.shutterstock.com/ or from https://www.bigstockphoto.com/
All image changes: https://www.wpbeginner.com/plugins/how-to-bulk-upload-wordpress-media-files-using-ftp/
Open Source Images :
https://unsplash.com/s/photos/beauty-cosmetics https://unsplash.com/s/photos/beauty https://unsplash.com/s/photos/makeup https://unsplash.com/photos/cTKGZJTMJQU https://unsplash.com/photos/Sd9A6NVHsd4 https://unsplash.com/photos/b2bXKspL5MY https://unsplash.com/photos/rlNibgIqi4oThank you, we look forward to helping you!
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
