3007 comments found.
I am unable to connect and activiate the theme. It says ” No licenses found. Make sure, that you are logged in to the same account your theme license was purchased from.”
I had purchased this theme few years back but have not used it.
Hi,
Thanks for reaching out. Please, Send us a personal message and provide your Licence Code.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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i have tried the hotfix to get rid of the grey box on burger menu for mobile, however it doesn’t seem to work… any idea when the next update is coming?
@media screen and (max-width: 768px) { .header.mobile-hamburger-position-left .left-part .hamburger, .header.mobile-hamburger-position-left .menu-optional-left .hamburger, .header.mobile-hamburger-position-left .middle-part .hamburger, .header.mobile-hamburger-position-left .top-part .hamburger { display: flex; } }
Strange, it should work. Anyway, we are going to make an update with the fix today.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there, the best theme builder on Themeforest! I have two questions about form7; 1st question is, how to capture data from the form without using an external plugin? I’m using “Brevo” but I’m only able to capture the First & Last name, email address, and phone number, their attributes are very limited.
I would like to capture the option that users select in the dropdown menu. Are there plugins that you’d recommend, preferably free? 2nd, how do I set up the form to redirect, instead showing a thank you message? I know my support has expired, but I would greatly appreciate if you can help me with this one.
Thanks, in advance!
Hi,
Thanks for reaching out.
Try to check if MC4WP: Mailchimp for WordPress will work for your needs.
As for the redirect, try to check this one.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, Friends
1. Can you help me with a CSS to reduce the height of the title text of the Blog cards?
2. Can you help me with a CSS to configure the height between the blog cards? the pagination gets disconfigured when the text has different extensions between cards.
3. There is a problem with the 5 column option of the Blog cards, it does not work.
4. Is there any CSS to remove the rounded shape of the blog cards?
Here what you see: https://ibb.co/QbzD2H2
Thank You.
Hi,
Here’s the code:
.card:not(.-contained) .image-holder {
border-radius: 0px;
}
.blog-item .card-details .title {
overflow: hidden;
text-overflow: ellipsis;
display: -webkit-box;
-webkit-box-orient: vertical;
-webkit-line-clamp: 2; /* number of lines to show */
}
As for the 5-column layout, unfortunately, that option isn’t available anymore. However, you can use the following CSS:
@media screen and (min-width: 1200px) {
.blog-posts-classic .vc_col-lg-3 {
width: calc(100% / 5);
}
}
Please let us know if the provided code works for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you very much. 1 and 2 did not work.
1. Can you help me with a CSS to reduce the height line of the title and the date of the Blog cards, they look too far apart, I attach an image of what it looks like.
2. For some reason the cards are disorganized on the blog page, can you help me with a CSS to configure the height between the blog cards, or any solution to not be disorganized, I attach an image of what you see (the same image).
https://ibb.co/GVpnS0n
.blog-item .title a {
display: block;
line-height: 1.1em;
}
2. As for the cards, unfortunately, we can’t check that as you set another blog layout on your site:
https://prnt.sc/xYnAlmWwACtu
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you,
1. For number 1 could you give me a CSS to reduce the height line between the date and the card, and the date and the title?
2. Could you check again point two?
Thanks for your help.
Thank you,
1. For number 1 could you give me a CSS to reduce the height line between the date and the card, and the date and the title?
2. Could you check again point two?
Thanks for your help.
/*1*/
.card:not(.-with-overlay):not(.-image-only) .card-details {
padding-top: 1rem;
}
.blog-item .card-details > * {
margin-bottom: 0.25rem;
}
/*2*/
.blog-item .card-details .title {
min-height: 2rem;
}
I would kindly ask you to contact our help center with all your further support inquiries.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi, Quick “Before buying” question: In the “Photo Gallery” Demo -> could you help me to remove the classic menu -> that I’ll have only hamburger menu?
Even better if I do it by myself from the template options?
Hi,
Thanks for reaching out.
Sure, there’s an option to disable the regular menu and leave the hamburger only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi There seems to be an issue on mobile since the last update regarding the hamburger menu. Behind the hamburger “icon”, a grey off center rectangle appears.
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to fix that.
Currently, you can use a CSS hotfix. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
@media screen and (max-width: 768px) {
.header.mobile-hamburger-position-left .left-part .hamburger, .header.mobile-hamburger-position-left .menu-optional-left .hamburger, .header.mobile-hamburger-position-left .middle-part .hamburger, .header.mobile-hamburger-position-left .top-part .hamburger {
display: flex;
}
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hi guys, your plugins don’t seem to update?
i always get
Downloading update from https://plugins.clbthemes.com/ohio-extra-v314.zip…
Download failed. Not Found
Hi,
Seems like you have an outdated copy of our theme. Please, get the latest version of the theme (3.3.4) and you will be able to update Ohio Extra as well.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi there,
Happy New Year Guys!
I already have this template in WP. Is there any chance to have the same one in a HTML version? Thanks for letting me know.
Cheers!
Hi,
Thanks for reaching out and Happy Holidays!
Unfortunately, we have a WordPress version only.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to fix that.
Currently, you can use a CSS hotfix. Navigate to Theme Settings > Custom CSS from your WordPress admin panel and use the code below:
@media screen and (max-width: 768px) {
.header.mobile-hamburger-position-left .left-part .hamburger, .header.mobile-hamburger-position-left .menu-optional-left .hamburger, .header.mobile-hamburger-position-left .middle-part .hamburger, .header.mobile-hamburger-position-left .top-part .hamburger {
display: flex;
}
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello
We have an important question regarding “Permalink Settings”
We have two different pages:
1. Portfolio: https://intorque.com/work/growspace/ 2. Posts:- https://intorque.com/explore-our-new-series/ (“blog” slug missing)
I’ve added Custom Structure in Permalink Settings as “https://intorque.com” ”/ postname /” however it doesn’t appear as “blog” as slug in Posts followed by point 2. which shouldn’t reflect in Portfolio.
Now you may suggest adding “blog/ postname in the permalink but it adds “blog” in our portfolio URL which is wrong.
Both URL’s should be:- (Right one)
1. Portfolio:- https://intorque.com/work/growspace/ 2. Posts :- https://intorque.com/blog/explore-our-new-series/ (Right one)
I’ve added slug as a “work” in theme settings in the portfolio part I’ve added slug as a “blog” in theme settings in the blog part which is not working.
Can you help, please?
Thanks intorque
Hi,
Thanks for reaching out and notifying us.
I’ve reported this to our dev team who is going to check that.
We will keep you updated.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello
Did you get a chance to look at it? I’m actually stuck over there.
Thanks
Hi,
Thanks for your patience.
Please send us a personal message and provide your temporary WP credentials. We will try to fix that on your WP environment.
Before we proceed it’s necessary to take a full backup of your database and your website. By providing us with access, you agree that a backup has been taken.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi
Sure, Let me take a backup first and send you personal message.
Thanks intorque
You are Welcome!
Hello
I shared you the access on personal message but it got messed up my design entirely which I didn’t anticipate Now when I want to open my blog list page it redirect automatically to Single Blog Page which is wrong.
Previously it was Blog List page and then Single Blog page so can you tell me what changes you made.
Process should be :- 1. List of blogs (Blog page) 2. When I click on a particular blog it should take me to that specific Blog.
I hope it’s clear.
Hi,
Please check you inbox.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hi
Can you tell me where you have made changes as I couldn’t spot where exactly you made changes? We brought backup still there’s problem in the theme.
Please help us asap.
Thanks
Please get back to us via email.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I’ve already sent you email 8 hours ago but didn’t receive response so I had to message here.
Please note, support requests are processed on business days from 10:00 to 18:00 (GMT +2 ) within 24hrs (usually less) in the order they were received. Support requests sent during weekends/holidays will be processed on Monday or the next business day.
Thanks for your patience.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, since the theme update, I have an issue with the carousel display. In the right column, the text is cut off on the right. I see the same issue on your demo site. Is this a problem with the update and how can this be fixed? Thank you.
Hi,
Thanks for reaching out and notifying us.
Would you mind sharing a link with the issue?
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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hello, you can see it here : https://preprod.group-cva.com/geosciences/ . Scroll the page till the carousel. And i see the same issue on you demo site : elements > carousel https://ohio.clbthemes.com/carousel-shortcode/
Hi,
Unfortunately we don’t see any visual issues. We need just a bit more details before getting that resolved. Would you mind sharing a screenshot? Also, please provide your OS and browser.
Thank you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hello, here are screenshots :
https://preprod.group-cva.com/wp-content/uploads/2024/01/Capture_ohio_preprod_caroussel_issue.jpg https://preprod.group-cva.com/wp-content/uploads/2024/01/Capture_ohio_demo_site_carrousel_issue.jpgI use the Chrome browser under Windows 10 and Mac Os Ventura.
Thank you in advance
Hi,
Thank you, now it’s clear.
I’ve reported this to our dev team who is going to check that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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thank you!
You are Welcome!
Thanks for fixing the bug, now the carousel is displayed correctly.
Glad to hear that.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Hey Guys. Just updated the elementor version to 18 but the whole website got down and got this page: https://ibb.co/VLJfcts . I think you should take a look at it. I had to downgrade to v17 to fix the issue. Probably a conflict between the theme and elementor?
Hi,
Do you have any extra plugins or a child theme that might causing the issue? If so try to disable them one by one and check if the issue still remains.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I want to change the purchased license key to a new domain, how do I do that?
Hi,
Thanks for reaching out.
From your WP admin panel navigate to Dashboard > Registration and there will be an option to detach the license:https://prnt.sc/sRjTdl26MLlJ
If you no longer have access to the WordPress installation, just send us a personal message and provide your Licence Code.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I can’t access to wordpress admin, where do I find my Licence Code? I can’t find it in envato account
https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I got it. Thank you
You are Welcome!
Hey, I recently purchased your theme and currently setting it up. I imported some of your demos and i’m having a little issue finding the setting to change the “Get In Touch, 541 Melville Ave, Palo Alto, CA 94301,” and “Work Inquiries” columns that appears in the footer of the menu that overlays the entire page after you click the hamburger icon on desktop. Where do i find this?
Hi,
Thanks for reaching out.
From your WP dashboard navigate to Theme Settings > Menu > General > Hamburger menu details.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I see the “Hamburger menu details typography” section to change the font, but i don’t see any field to change the text itself.
https://prnt.sc/zslqrKgmn8xh
If you don’t have such fields, just try to clear settings cache by clicking the Update button at the top right corner.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I found it. Thank you.
You are Welcome!
I have an issue to report with the latest version of Ohio.
The portfolio page options in the Theme Settings do not work when I try to select a blank page (which has never been edited with any page builder). Loading the selected page shows no project cards or anything at all, and instead I see only the page title – though I have several projects already created in the theme’s Portfolio post type.
The WP Edit Page backend does not show any additional Ohio-specific local page settings after saving the Theme Settings, and I even have the Theme Settings Cache disabled. It seems there is an issue in getting the Portfolio to display via the Theme Settings which is what I want to do.
I have set a custom slug (which is different than the selected page’s permalink/slug), and I have flushed the permalinks. Not sure what I need to do so I may display our portfolio items on our site.
All plugins are installed; everything is at the latest version. Thanks.
Nevermind, I see now that I have to also select the “Portfolio Page” Page Template in the dropdown on the WP Edit Page screen too. Odd that I have to select this twice – seems redundant, no?
Hi,
Glad to hear that you were able to sort it out.
There’re two ways of adding a portfolio output: by using a page builder shortcode/widget or Portfolio page template.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Does the theme Ohio offer the possibility to have a search results page that cards align even thought the titles length are differents
Hi,
Thanks for reaching out.
Would you mind sharing the link? So that we will be able to check that and provide a solution for you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Here : https://www.cm-labs.com/en/?s=industry We can see that the card are not all the same length
.blog-item .card-details .title {
display: -webkit-box;
overflow: hidden;
-webkit-line-clamp: 2;
-webkit-box-orient: vertical;
}
Feel free to change the “2” value with the required one.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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I just updated updated to V3.3.4 but it didn’t include the latest update for WP Bakery which should be 7.3. Will you updating this soon?
Hi,
Thanks for reaching out and notifying us.
You can always get the latest version of bundled plugins directly from our server:https://docs.clbthemes.com/ohio/#bundled_plugins
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Thank you for the prompt reply. It was my mistake. Appreciate the hardwork you put into this theme.
Glad to hear that you were able to sort it out.
Thank you for all your help.
1. Is it possible to place the Sharing button at the bottom section of the blog page? Do you have a shortcode to solve it?
2. On the other hand: Is it possible to hide the words Author, Published, Join the conversation from the title of the post, leaving only the name of the Author, the date of publishing and comments.
Here below I include two images.
How it looks like: https://ibb.co/r4vBLnz How I want it to look: https://ibb.co/JQzmHPz
Thank you very much.
3. Likewise hide the author’s photo from the title of the post page.
Thank you.
1. That would require theme’s source code customization.
2. Use the following CSS code to hide the blog meta captions:
.meta-item .prefix {
display: none;
}
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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Guys! After last update I got an issue with Header title font (layout 6). Can’t find where can I fix it. All settings for portfolio project and theme contain “Montserrat”, but it still “Blacker”. Screenshot: https://elikov.ru/ohio.png
https://prnt.sc/WA4ZfnKD3v-C
Try to remove that code and the issue should be solved.
Damn it, you’re right! In the Page settings there was a custom code. I don’t know this font but I guess this is something from the very first version of template ))) Thank you very much!!
You are welcome
Hi, how can i edit the text and images etc on Demo 12: Showcase Slider with Elementor?
Hi,
Thanks for reaching out.
I would kindly ask you to open a ticket with your inquiry at our help center and we will do our best to help you.
Sincerely,
the Colabrio Team
Help Center | Docs | Colabrio
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