398 comments found.
YouTube videos in post doesn’t show. When accessing any video post, the video does not display. All videos are from YouTube. Standard posts display the main image without issue.
Hi,
Our team has checked the YouTube video using both the Video block and the YouTube Embed block, and everything is working correctly on our end. We couldn’t reproduce any issues with embedding YouTube videos.
If you need further assistance, feel free to reach out through our support forum: https://xpeedstudio.ticksy.com/
Thanks!
I’ve never used the theme. I want to activate it for use on a website, and it tells me I don’t have it activated.
How is this possible?
Image: https://ibb.co/5hpWjzPf
Hi,
We are not authorized to provide support in the comment section. Alternatively, you can email us at support@xpeedstudio.com with your purchase information.
Our team will help you out.
Thanks!
Hi, I have a problem with vertical posts in Elementor. It always shows 4 columns even though I set the “post count” to 2; it repeats the first two posts. It does exactly the same if I request 3 (it repeats the first one), and if I request 1 it repeats all 4. In any case, it always shows 4 columns.
Hi,
If you’re referring to the Vertical Grid Post widget, it’s designed to function as a slider. When you set the post count to a low number (like 1 or 2), the widget loops those posts to maintain the slider behavior. This is the intended functionality, not an issue with the widget.
Thanks!
3 days no respond from support.
How do we add new categories for posts? New ones i create arent showing up in Elementor.
Hi,
You created six tickets in the past three days. Our support team addressed all of your issues promptly. If you need any more assistance, feel free to reach out. We’re happy to help.
Thanks!
Waiting for support. I was told my admin logins is magically super slow and un-usable. All my other users, have no users. Please login and fix the out of the box issue or we will request refund since it’s not working as advertised. The header is EXTREMELY important…
Hi,
Our team is actively working on resolving your issue. From what we’ve seen, it appears to be specific to your environment. For the latest updates and progress, please keep an eye on the related support tickets.
We truly appreciate your patience and cooperation!
Thanks!
Hello, i wonder why the article image aint set at the center of the post… how to have it the center? look at this example plz: https://ibb.co/VWPBXPh7 thank you.
Hi,
The link you shared it’s unavailable to visit. For any assistance, please create a support ticket at https://xpeedstudio.ticksy.com
Thanks!
the link works properly it shows what i mean no need ticket is just something wrong in the css for desktop because it fit the mobile screens
Hi,
The link you shared doesn’t exist. Maybe it has a country or IP restriction https://prnt.sc/RE8oXL5ReNIK.
All kinds of support requests are addressed from our support forum https://xpeedstudio.ticksy.com. We appreciate your understanding and cooperation.
Thanks
Any upate on Vinkmag theme ?
Hi,
Thank you for the reminder! Our team is actively working on the matter. We appreciate your patience and support, stay tuned for updates.
Kind Regards
i sent a message to the support about an problem i am facing but still no answer , however if you help me here on how to add a feature image to a post would be grateful
Hi,
Our support team has already responded to your ticket. Please refer to those responses for further assistance.
Thanks!
The theme is excellent. I had tried it quite some time ago to see how it works, and when I saw that it was easy to use, I downloaded it. Now, I tried to install it on a new job I closed, but the order code is blocked and won’t let me see the demos, to choose what I want. Since it’s not in use, shouldn’t I have the right to install it up somewhere without a problem? I know the rules very well and I don’t play by them.
Hello, please send us a message from our profile using the contact form. We will proceed to remove the license for your old site. Thank you.
Thank you very much! I appreciate it.
The theme is wonderful when it comes to speed and design, with no bugs. It’s also very flexible and can adapt to any website. Easy to install, easy to customize, feature riched, professional look. Great for news, magazine, and blog websites. The SEO optimization is superb and follow best practice. The support is excellent. I recommend it to everybody! Thanks again!
Hi,
We’d appreciate it if you add your thoughts to the review.
Thanks a lot!
I’ve already done it since yesterday, but you missed it! Check again.
Thanks a billion!
Will this theme ever receive update again? Is being over a year now. Looks like this is gradually becoming a trend on Themeforest: abandon product leaving customers in the dark.
Hi,
We’re updating all themes one by one based on development priorities, and we’re making progress. Thank you for your understanding—stay tuned, we’re on our way!
Thanks!
Hi i just noticed that we could be having problem with this theme as we changed our domain name, so we have contacted you with the license code via the contact form here for a license reset if needed?. THANKS
Hi,
As a regular license user. You can activate the license on one site for once. If you need to move the site, you have to deactivate from the existing domain, after that, you can reactivate the new domain.
You can email us at support@xpeedstudio.com with your purchase information.
Thanks!
Hi i am failing to activate Codestar Framework plugin after the installation, Please help urgently as it seems like the plugin is required. How do i activate it successfully? After activating it my site goes blank.
Hi,
We couldn’t reproduce any issues with the Codestar. It seems to be specific to your environment only. You can try after deactivating other plugins.
This comment section is intended for general inquiries, not technical support. Feel free to reach out to us at https://xpeedstudio.ticksy.com/ with the details.
Thanks!
Hi, please I want to know if I can reuse this theme in a subdomain of the same domain where I installed this theme without buying another license? Thanks
Hi,
As a regular license user. You can activate the license on one site for once. If you need to move the site, you have to deactivate from the existing domain, after that, you can reactivate the new sub domain.
Thanks!
Hi I emailed you since how many days. Please respond.
Hi,
We apologize for the delayed response. We are experiencing an internet blackout due to a national emergency.
By the way, we didn’t get any email regarding license issue with the similar username.
Kind Regards
Hi I have resent you a mail now regarding helping me on my website urgently pls. I have been waiting for upto weeks now, please help urgently. Thanks
Hi,
Our support team already replied to your mail including troubleshooting steps. We advised you to contact us regarding the license issue for the subdomain, not for resolving technical issues, as your subscription has expired. Please renew the support subscription and get in touch with our support forum at https://xpeedstudio.ticksy.com.
Thanks!
Hi, when sharing a post on Facebook, the featured image does not appear, I had that problem years ago, I asked for support and they solved it,, but you didn’t tell me how to do it, thanks
Hi,
All support requests like this are handled via our support desk. If there are any issues with the theme, please open a support ticket with your query details and URL, please. So we can take a look at https://xpeedstudio.ticksy.com
Thanks!
After Greetings
My site stopped and I have now purchased a new domain, but I cannot activate the theme on it
Please help and thanks
Hi,
As a regular license user. You can activate the license on one site for once. If you need to move the site, you have to deactivate from the existing domain, after that, you can reactivate the new domain.
For further assistance, please contact our support forum at https://xpeedstudio.ticksy.com and include your purchase information.
Thanks!
I cannot contact support because the period has expired, and my old site has completely stopped and the domain no longer works. However, I cannot activate it on the new one.
Hi,
Please renew your support subscription. We are not authorized to provide support in the comment section. Alternatively, you can email us at support@xpeedstudio.com with your purchase information.
Thanks!
Hi, When is the next update?
Hi,
We appreciate your reminder. We’re working on this. If there are any issues, please feel free to reach out to us through our support forum at https://xpeedstudio.ticksy.com.
Thanks!
Any news on a theme updates?
Hello,
What update are you looking for? Are you found any issue with our theme? Can you please provide us more details?
Regards
Hi,
Our theme doesn’t need updates all the time. We mainly update our core plugins. If you run into any problems, you can get help on our support forum at https://xpeedstudio.ticksy.com.
Thanks!
It’s been more than a year since the theme was last updated. Does it support the latest wordpress and elementor pro versions? We had some issues with it lately
Hi,
Yes, it works with the latest version of WordPress and Elementor. If you have any issues, feel free to reach out to us at https://xpeedstudio.ticksy.com.
Thanks!
I am using this theme to one of my domain that I don’t want to continue. Now I want to install this theme to my another website. In this situation, please help me to active this theme to the new site. I want you to remove that old domain history.
I tried to submit a support ticket to your support system, that says: Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
Hi,
You can activate the license on one site for once. If you need to move the site, you have to deactivate from the existing domain, after that, you can reactivate the new domain.
If you need further assistance, you can mail us at support@xpeedstudio.com including purchase info.
Thanks
Hi! Beside needing a business plan to install custom themes, is there any known compatibility issues with this theme on a wordpress.com installation? I’m the tech support for an non-profit organization and they were offered a free makeover of their website trough their association. After a few months of tests they said this theme couldn’t work on a wordpress.com installation. Thanks
Hi,
All support requests like this are handled via our support desk. If there are any issues with WordPress.com installation, please open a support ticket with your query details and URL, please. So we can take a look at https://xpeedstudio.ticksy.com
Thanks!
Hi! Thanks for the quick answer. The free team from the association gave up on the project. Before proposing to take over, I just wanted to make sure there wasn’t a complete incompatibility with the type of hosting provided by wordpress.com. I was looking for a confirmation that there wasn’t something obvious and unsolvable preventing using the theme on a wordpress.com installation.
Hi,
We barely know about your project. It’s your choice which host you’re using. If there are any issues feel free to reach out to us at https://xpeedstudio.ticksy.com
Thanks!
Hello, please bring a new update to the application. All libraries are outdated, and we are experiencing errors. Please resolve this issue and release an update.
Best regards.Hi,
We appreciate your feedback. We will check the Theme on our end. If there are any issues, please feel free to reach out to us through our support forum at https://xpeedstudio.ticksy.com.
Thanks!
Good morning, I would like to know for a hypothetical purchase of the theme if: 1 the latest version of PHP 8.2 works correctly (you must put these indications here it is a fundamental thing, and not send it back to the technical department with an absurd tiket) with your theme and especially with Elementor 18.2 or latest version. 2 How many advertising spaces can I insert on the home page or in a single article? Are they customizable? or are they just images with a link? Thank you very much demo site: https://demo.xpeedstudio.com/vinkmag/home-ads/
demo site: https://demo.xpeedstudio.com/vinkmag/home-ads/
from mobile the menu disappears… (Crome+firefox)
Hi,
1. Yes, you can use the Theme with the latest version of PHP, WordPress, and Elementor. 2. As you’re using Elementor page builder, you can use the advertising spaces as much as you want. You can customize ad image links or custom ad codes too. 3. Thanks for the link, I will inform our Dev team to check the issue on the demo.
Thanks
What about php 8.2??
Hi,
All support requests like this are handled via our support desk. Open a support ticket with your query details and URL, please. So we can take a look at https://xpeedstudio.ticksy.com
Thanks!
I would like to disassociate the licence from an old site in order to use the licence on a new one. how can I do this?
Hi,
This is general inquiry section. All support requests like this are handled via our support desk. Open support ticket with your URL, please. So we can take a look https://xpeedstudio.ticksy.com
Thanks!
Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
I just need to disassociate the licence from the old site where we used it in order to be able to use it again, I don’t need any assistance, it would be useful to be able to do it myself.
Hi,
To use the license on another site, please deactivate it from your old site and reactivate it on your new site. You can reach out to us by this email: support@xpeedstudio.com.
Thanks
Hi,
This is general inquiry section. All support requests like this are handled via our support desk. Open support ticket with your URL, please. So we can take a look https://xpeedstudio.ticksy.com
Thanks!
