23243 comments found.
Hello, @kooistra54,
The issue you are facing is because of the SSL certificate issue, To solve this issue, please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Tnx!
You’re Most Welcome!!
i have removed popup and removed from trace too.. still my site showing popup screen without popup like overlay.. PakDemand dot com
Hello, @tahirq_9,
I have visited your site and see the overlay screen of the popup. It looks like you didn’t remove the popup block condition and simply removed it this is why due to the condition the overlay of the popup still appears on the site.
To learn how to remove/add popups successfully on the site please refer to this article: https://www.portotheme.com/wordpress/porto/documentation/how-to-edit-or-remove-newsletter-popup-with-wpbakery/
I hope you understand and your issue will be resolved.
Regards, P-THEMES.
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Hello First Comment since purchased. when i try to login but it shows .. Meet the Team ...... Apologies, but no results were found for the requested archive.
Please solve this issue.
Hello, @tahirq_9,
Could you please kindly contact us via our support system with your site WP Admin URL and Credentials and with the small video clip of your issue so that our support experts will look into it for you on your site and help you out accordingly?
Regards, P-THEMES.
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I have disabled lazy loading, but it seams owl carousel has this option activated as default, causing images to be half loaded. Can we prevent this to happen? i don’t want lazy loading in carousel. Thank you
Hello, @byterland,
Sorry for the inconvenience, But it looks like you are facing a cache issue disabling the lazy load option already solved your issue. When I checked the site the images appeared perfectly fine as you can see in these screenshots: https://postimg.cc/crr5Dcr2 and https://postimg.cc/t7grTztJ and https://postimg.cc/Q9CpXfGr
Please check back to your site by clearing the browser cache. I hope your issue will be resolved.
Regards, P-THEMES.
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The problem is in the lower position with the brands carousel
Hello, @byterland,
Sorry for the inconvenience, Please check the screenshot of the brand carousel https://postimg.cc/f3NjkRjF the lazy load enabled still the images appear perfectly fine to me.
Kindly check back to your site by clearing the browser cache. If you still facing an issue then kindly contact us via our support forum by creating a ticket and describing your issue in detail while sharing your site admin access so that one of our customer support team members will be able to check your issue on your site and assist you further accordingly with a proper solution.
Regards, P-THEMES.
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Hello, @byterland,
That is actually the default WordPress Lazy load, to disable it, please refer to this article: https://www.wpbeginner.com/wp-tutorials/how-to-properly-disable-lazy-load-in-wordpress/
Regards, P-THEMES.
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How to change Breadcrumb “Home” text?
Hello, @diamondamulet,
You have to change it into the translation files.
Please use the Loco Translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation that you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco's protected folder under "wp-content/languages/loco/" which is safe from automatic updates and provides priority over the above locations.https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still persists then please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Pre- sale question
1) Can we do item configuration ? (eg: size, dimension , color0 ?
2) can we set delivery based on location ?
3) will customer be able to order status from their profile ?
4) do you provide order status notification ?
5) can they view invoice from their account ?
6) Can we set delivery fee based on individual item ?
7) can we add differed sizes functionality? ( eg: bed size, mattress size)
Can we add different type option for individual item ?
thanks and your reply is much appreciated.
Hello, @MOC12,
First of all, thanks for showing your interest in Porto WordPress 
1. Yes you can configure the item as per your requirements.
2. Unfortunately our theme does not have such functionality, store functionality has been provided by WooCommerce, and WooCommerce also by default does not have such functionality, so you have to look for any third-party plugin that better suits your requirements.
3. Again WooCommerce functionality, please refer to the official documentation of the WooCommerce here: https://woo.com/document/managing-orders/
4. You have to try with any third-party plugin that better suits your requirements: https://woo.com/document/woocommerce-order-status-change-notifier/
5. Please refer to the official WooCommerce documentation here: https://woo.com/document/download-a-woocommerce-com-pdf-invoice/
6. Yes you can, please refer to this article: https://www.businessbloomer.com/assign-free-shipping-single-woocommerce-product/
7. Yes you can, you have to create the variable products and set multiple variations: https://woo.com/document/variable-product/
Regards, P-THEMES.
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Hello, Thanks for this theme; it’s great. We have encountered a few small problems with this theme. First problem: Header Bottom Carousel: There is no loop on the desktop version, it is working fine on the mobile version. Second, the problem is that the top footer, field and placeholder are not centered as they are in the demo. Thanks.
Hello, @sergiostanic,
Well, your site is on protected mode and we are not able to check the issue on your site, we kindly request you to please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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There are no H1 titles with your theme. All titles are H2. How can I correct this problem?
Hello, @DamienGillet,
Can you kindly provide the screenshot highlighting the specific location of the issue you’re facing and indicate the desired changes? Additionally, share the URL of the page so that we can thoroughly examine it and offer you appropriate instructions.
OR to change the entry title tag, please follow the steps listed below:
It’s very easy and simple.
1. Please use a child theme. You can install the child theme from Dashboard >> Porto >> Setup Wizard >> Child theme.
2. Please copy the themes/porto/page.php file to themes/porto-child/page.php
3. Please change the tag 'h2' to 'h1' on line 53.Then save the file and finish.
Finally, check back to your site by clearing the browser cache.
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Hello, @DamienGillet,
OR you can use the “Porto Ultimate Heading” element on your site and choose/set the tag as h1 from its setting, please refer to this screenshot: https://postimg.cc/phMyk4pF
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Hello, It works with the child theme. It’s okay for pages, but not for blog posts. What other lines or files do I need to modify for blog posts?
Hello, @DamienGillet,
For the Single Post page, we kindly suggest you to create the Custom Layout:
Please navigate to Porto >> Template Builder >> Single and create the new layout for your single post pages from there, you can then use the “Heading” element and set the tag as per your requirements, please refer to this screenshot: https://postimg.cc/H8p0H8xW and then you have to set the condition to apply that custom layout to single post pages and it should work for you.
Please refer to our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/single-builder-elements/
Regards, P-THEMES.
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Hello, I have over 50 blog posts. I need a solution that corrects all the articles at once. The article title is surrounded by the H2 tag when it should be surrounded by the H1 tag. This is a big SEO mistake. Please tell me how to correct this correctly on all the pages of my website. Here’s a link to a blog post where you can see the problem: https://estragon.be/que-faire-dans-son-jardin-au-mois-de-novembre/. Thank you for your help.
Hello, @DamienGillet,
Ok, I see, so for the single post page. you should have to copy the file themes/porto/content-post-full.php file to themes/porto-child/content-post-full.php
And then please change the tag ‘h2’ to ‘h1’ on line 47.
Regards, P-THEMES.
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Ok perfect thank you
You’re Most Welcome!!
Hello, Is it possible to add a custom block inside the hamburger menu instead of the default menu?
Hello, @tunik,
Hamburger Menu shows the Main Menu under it, but its not possible to show the Custom Block inside the hamburger menu.
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Thanks for the reply. Is there any other way i can have a 3 columns (wide) menu, within the hamburger menu?
Hello, @tunik,
Regrettably, it’s not feasible, as mentioned in my earlier message, You can try with any third party plugin that better suits your requirements, Utilizing any third-party plugin from the WordPress market is done at your own risk.
Regards, P-THEMES.
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Hi, I’m trying to delete the breadcrumbs on this page but it doesn’t delete. how do i fix it ? thx
https://ibb.co/BsGYryd.page-id-4232 .page-top { display:none !important; } tried but it only deletes the text
Hello, @drcslm,
Please edit your page and scroll below to Porto Page Options and turn OFF the breadcrumbs to that page from there, please refer to this screenshot: https://postimg.cc/N2Ggvmnv
Regards, P-THEMES.
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Thanks but I tried it doesn’t work.
Hello, @drcslm,
Sound’s Great!! That you used layout builder and solved your issue.
Regards, P-THEMES.
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Buongiorno, ho aggiornato il tema e successivamente mi è comparso l’aggiornamento del plugin WPBakery Page Builder. Tutte le volte che tento di aggiornarlo mi esce l’errore “Aggiornamento fallito: Il download non è andato a buon fine. Non è stato fornito un URL valido.” Prima lo aggiornavo sempre senza problemi. è un’anomalia legata all’aggiornamento?
Hello, @danilofrizzi,
Please navigate Porto >> Theme License and unregister the theme from there and then again re-register the theme with the same purchase code, after that please navigate to Porto >> Tools and clear the plugin transits from there, and finally try to update the plugin from Appearance >> Install Plugins, and if the issue still persist then please contact us via our support system with your site WP Admin Login details so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hello,
I need to reset my license to activate the theme on a test site that I have in hidden, once I have made some changes I will need to reset the license again.
Is this possible?
Thanks
Hello, @ortos,
Yes, it is possible and it has few methods.
1. Simply navigate to Porto >> Theme License and unregister the theme from there and then register on your test site with the same license and vice versa.
2. You can unregister your license by Login to this site: https://www.portotheme.com/support/reset-sites/
3. You can request us here so that we will reset your license for you.
Regards, P-THEMES.
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my products are not loading https://ibb.co/dgp84mh it keeps like this, when i go to shop it loads but if i put a link in the hero image of the home page the link do not load the products, what can i do to fix this? Porto functionality plugin have giving so many headaches…. https://bestmelamine.com/product-category/navidad-23/ please help!!
Hello, @ignaciosagone,
Please navigate to Porto >> Theme Options >> General and turn OFF the Skeleton Screens from there, save changes and check back to your site after clearing the browser cache, please refer to this screenshot: https://postimg.cc/34GMcBbS
Regards, P-THEMES.
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Hello, @ignaciosagone,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
Regards, P-THEMES.
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Hi, can you reset my license please ? I’ve got a big problem on my website and License don’t work anymore. Tank you!
Hello, @kennygacaferi,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
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Still have this strange error when I try to activate: cURL error 7: Failed to connect to sw-themes.com port 443: Connection refused
Hello, @kennygacaferi,
It’s because your server environment can not access to our servers https://portotheme.com & sw-themes.com
Please try to ping our servers and let us know if it works. If the above addresses are blocked by your hosting provider and your site is not able to request these addresses then you have to ask your hosting provider to remove the restrictions and solve this for you.
OR
Please enable the curl extension from the server this will fix your issue. This extension is required for the registration process.
OR
The issue mostly occurs when the server has any kind of restriction and does not allow you to communicate your server with our internal server for activation, so please ask your hosting provider to remove all sorts/kinds of restrictions from your account and deactivate the firewalls for some time until you activate the theme.
I hope that helps.
Regards, P-THEMES.
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Can use this theme to develop a car dealership website. I need to place orders for vehicles not just request an inquiry.
Hello, @teamvds,
Yes you can, you can create the complete store using our Theme and pre packaged plugin WooCommerce, using which you can sale your products(vehicles) on your site.
Regards, P-THEMES.
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Hola, el css de la plantilla no carga, me puedes indicar que pueder ser porqué no carga el css?
Hello, @DavidGurri,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
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Can you tell me how to register Porto-Theme on a multisite? Do I need seperate licences for each installation? An if yes, can I deregister the network-site without impact on the subsides? (All subsides are only subdomains of the same company)
Hello, @thiloschulze,
Please share your theme purchase code first right digits, so that I will allow your license to use on the multisite and then you will be able to use it on your multisite installation where you are getting the issue now.
Regards, P-THEMES.
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I opened a ticket on the p-themes support-channel a few minutes ago
Hello, @thiloschulze,
We have checked and replied to your support ticket, please check our reply there and then reply back to it accordingly.
Regards, P-THEMES.
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Wonderful – many thanks. Everything works fine now! Btw: a great theme!!!
Thank you so much, Have a nice weekend too
I got this message, Porto VC Addon is enabled but not effective. It requires Visual Composer to work. What is?
Hello, @willniev,
The Porto VC Addon is an addon plugin of the “Visual Composer’ plugin. You just installed it and used other page builder plugins like WP Bakery or Elementor. This is why the warning appears on the site to activate the Visual Composer. We depreciated the Visual Composer plugin from the theme. To solve your issue you can simply disable and then delete the Porto VC Addon plugin from the site. I hope you understand.
Regards, P-THEMES.
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Hi, I have a problem with the side menu in the home page, when I have a sub menu it will appear on top and I can’t click, how I can fix it?
https://shop.ironware.it/thank you
Hello, @comunicasrls,
Please navigate to Porto >> Tools and compile the CSS from there, after that clear the cache and check back again, it should solve your issue.
Regards, P-THEMES.
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Thanks, I tried it but the sub menu still open on top not at the same high of the primary part, how I can fix it?
Hello, @comunicasrls,
Could you please contact us via our support system with your site WP Admin URL and Credentials so that we can have a look into it for you on your site and help you out.
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Hello, @lucianocaruso,
The issue you are facing is because of you are using the old version of the Theme, we kindly request you to please update the theme and plugins on your site and it should resolve your issue.
Please check the changelog of the theme here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
Please check the theme documentation on update here: https://www.portotheme.com/wordpress/porto/documentation/update-theme/
Regards, P-THEMES.
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Thank you so much. I solved it by updating the theme.
You’re Most Welcome!!
