Discussion on Kinatrix | Photography Theme for WordPress

Discussion on Kinatrix | Photography Theme for WordPress

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165 comments found.

fisher

fisher Purchased

Hello, Wondering if this theme still gets support from the developer if a customer has any questions after purchasing? Would be great to know this! Thank you!

Axxrael Purchased

Is it possible to return the Gutenburg or Block Builder functionality of newer Wordpress versions to use in combination with this theme?

Normal restoration ends up working well by changing the `functions.php` to have: `add_filter(‘use_block_editor_for_post’, ‘__return_true’);`

but then breaks Portfolio Item Posts. Loading the `post.php` when adding or editing a portfolio item post results in an error like: `You attempted to edit an item that doesn’t exist. Perhaps it was deleted?`

Hello, I had already reported about the lack of support. It has now been six days and I have not received any response to my post (I posted on the support forum). This is unacceptable. How can I get my money back?

Hello, I purchased your template…what kind of support do you provide? I have asked questions here and in the forum…0 responses!!! I need help setting up the site, but this is not possible. I wanted to ask a specific question. Please reply!!.

Hi, we have replied. Sorry about the delay.

Hello, i´ve just purchased your theme. I can´t import the demo file, I think it is related to the memory limit and time limit of php. How could I fix this?

Hi, we have replied. Sorry about the delay.

Hello, I have a question before purchasing: Is it possible to add video to the portfolios or galleries? Thank you!

Sorry, that’s not currently supported. Thanks

Hi, Download Link field isn’t working. We follow the steps from p.112 of your manual, selected the option Lock for download” on the field Proofing Status and placed the link for download on the field Download Link but the but Download doesn’t appear on the photo proofing. Why?

Hi, You’ll need to provide a link for download. Please check Help Guide page 112

The proofing set doesn’t automatically make a zip and provide a download link. You’ll need to provide it a zip after uploading it to a file host of your own choice. This can be your WordPress media library, google drive or any other.

Thanks

Hi, yes we know that and we place a external url. It doens’t work, doens’t show the download button

Hi the url field doesn’t work so this is an error of the theme. How can you solve this?

Ra_O Purchased

Hi. More than two weeks ago I asked a question on the support forum about updating the Revolution Slider plugin, which is long outdated and has serious security issues, but I did not receive any answer. Only you, the author of the topic, can provide an update to the plugin.

Hi, Really sorry about the delay. We had migrated our support forum and missed some of the posts.

We have updated the theme and revolution slider, plus wocommerce files.

Could you update and ensure the plugins are updated as well. After updating the theme goto wp-admin > Appearance > Install Plugins

Thanks

Hello,

Does your theme use lazy loading for images in the slider? Because I am aiming to load 100+ images. Will that be a problem?

Also, with the fade effect, the images will come and wait for 6 seconds with kenburn? Does your theme meet these requirements?

Good works

Hi,

I’d like to know if it’s possible in your theme: 1- The creation of folders within each Photo Profing to make it easier to organise the photos. 2- Automatic sorting doesn’t always work properly if the photos are uploaded at different times, leaving only the option of individual manual sorting, which is costly in terms of time and labour. Is there any functionality for sorting by file name?

If none of these currently exist in the theme, how much would it cost to implement them?

Hi, can you please reply to this question. I’ve been waiting for your reply for about two weeks now. Your support is terrible.

Hi, There’s no features in the theme as you’ve requested in the initial comment.

You’ve asked to see if there was a way to implement it and how much it would cost. This was the delay.

We aren’t able to do customizations. You can however get this done through WordPress developers.

Thanks

Thanks for the anwser

I’ve just registered on your support forum, but I didn’t receive a mail, so I can’t log in.

Come on. I’ve purchased the theme, but I cannot use the support form because you don’t send me an email.

This is really terrible support !!

Hi, did you check the spam filter of your email. We received registration notice for your username, which means that’s working fine and your registration details were dispatched.

Could you check and let us know.

Thanks

Question before purchase: Can you please tell me which page builder you use in this theme? I cannot find it in the specs.

Gr. Edwin

Hi Edwin,

The page builder is a custom block based builder. It’s not a visual pagebuilder.

Thanks

Left a support question 5 days ago and no response not good

Hi, Sorry about the delay. We have replied. Thanks

Hi, Sorry about the delay. We have replied. Thanks

I have put the error message and such in a google link on your support page in my account there.

This version is not working with php 8.0. I cannot even change any featured image or change the permalink of a page anymore.

You should fix this, because I need at least PHP 8.0 running on my server.

E_ERROR Typen in Line 466 of file yourpage.com/wp-content/plugins/imaginem-builder-r9/functions/page-functions.php Error corde: Uncaught TypeError: count(): Argument #1 ($value) must be of type Countable|array, string given in yourpage.com/wp-content/plugins/imaginem-builder-r9/functions/page-functions.php:466 Stack trace: #0 yourpage.com/wp-content/plugins/imaginem-builder-r9/plugs/mpb-fullscreen-grid.php(143): mtheme_generate_builder_form(Array, Array) #1 yourpage.com/wp-content/plugins/imaginem-builder-r9/classes/class-aq-block.php(95): em_fullscreen_grid->form(Array) #2 yourpage.com/wp-content/plugins/imaginem-builder-r9/classes/class-aq-page-builder.php(506): AQ_Block->form_callback() #3 yourpage.com/wp-content/plugins/imaginem-builder-r9/view/view-settings-page.php(123): AQ_Page_Builder->blocks_archive() #4 yourpage.com/wp-content/plugins/imaginem-builder-r9/classes/class-aq-page-builder.php(1347): require_once(’/www/htdocs/w00…’) #5 yourpage.com/wp-content/plugins/imaginem-builder-r9/classes/class-aq-page-builder.php(85): AQ_Page_Builder->builder_settings_show(Object(WP_Post), Array) #6 yourpage.com/wp-admin/includes/template.php(1456): AQ_Page_Builder->pagebuilder_metabox(Object(WP_Post), Array) #7 yourpage.com/wp-admin/edit-form-advanced.php(723): do_meta_boxes(Object(WP_Screen), ‘normal’, Object(WP_Post)) #8 yourpage.com/wp-admin/post.php(206): require(’/www/htdocs/w00…’) #9 {main}

Hy, after updating to WordPress 6.4.3 the main menu disappeared. Isn´t Kinatrix compatible to WP 6.4.3? Thanks

Hi, There should not be any problems. Could you post to support forum for us to check https://imaginemthemes.co/

Thanks

How can you update the “Slider Revolution” Plugin? Please advise.

Hi there, when will you anwser and solve our issue which is going back and forth from day 10-10. It’s getting too frustrating to work with you

Hi, Sorry, the problem is the login token you’re providing is not giving us access to check the issue you’re describing. There won’t be progress if it doesn’t work. We understand the token works for you. But the access token doesn’t work for us.

Edit: The last login token works and we have provided details on what the issue is and how to correct it.

Thanks

Hi we test all token before sending them to the support and they work just fine.

Hi Support, re: compatibility with the current WooCommerce version. I’ve just updated WooCommerce to the latest version and now seeing that some of the theme files are outdated. Is there an updated Theme due for release?

Thanks!

Hi, This should not cause any problem as it’s only the version number check different. Functionally it will be the same. We’ll be releasing an update during this weekend.

Thanks

Is it possible to allow viewers to Like and comment on a photo?

Hi, Sorry, this is a feature the theme doesn’t have.

Thanks

Hi Imaginem,

Can you advise how to display my instagram footer with image animation (per the demo). My Instagram feed images are static and do not randomly cycle? https://amrovito.wpengine.com/

Thanks!

Hi,

You can set the animation via theme options https://d.pr/i/qOB3JN

Could you check.

Thanks

hi, I’ve now identified an issue with Firefox & Safari browsers with the instagram feed. Basically the images appear as white boxes. Chrome, Edge & Brave all display the feed ok but images are still static (after setting fadeinout in theme options)?

Thanks

We have replied to support forum

Thanks

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